George Weitzenfeld

I bought one of their watches last December. In less than 6 months of wearing it and being very careful with it, the blue paint on the strap links is rubbing off leaving traces on white garment. I emailed them with the photo and they emailed back with the questionaire for returning the watch on their website only to advise in the end that according to their Terms and Conditions, they only offer store credit for returns, rather than refunds since their warranty "doesn't cover wear and tear". I will stay away from this company in the future.

Since FullOfCarts website does not disclose their phone number, I have messaged them on June 09, 2025 to call me as I had some questions regarding product/ordering. Although they have promptly ignored my message, I have placed an order on June 12, 2025. After a couple of days, it was revealed that this item is coming from as far as China and that it will take at least 3 weeks to arrive. In addition, based on the tracking number provided, there still was no evidence that my package was shipped. Hence, I have promptly requested cancelation of my order on June 14, 2025 by email. It was on June 16, 2025 that they responded for the first time to my messaging by stating “… we may not be ship on the day of payment”. And, only in a June 17, 2025 email they stated for the first time “… your order has already been shipped out from our warehouse. As a result, we are unable to cancel the order at this time”. Then, they added “You can choose to refuse when receiving the goods”. Dishonest to the core.

In the past week, I have already reviewed and rated the support I received from Optimalprint Customer Service.

I am sorry that I have no time to re-write it again. However, Optimalprint does have it.

Thank you.