Here is a copy of the last email of…
Here is a copy of the last email of many I wrote to Garden Buildings Direct. Not impressed at all. Will not be using them again.
The order arrived on 23rd March. There was a part broken, which we reported to yourselves & you advised another would be sent out. We checked the parts list, and according to your all the other parts were correct. However, on starting the build we discovered that your parts list is in fact incorrect (may be you should get someone to check these before they are issued). We had 14 parts we didn't need & 14 parts missing that we did need. Again this was reported to you straight away, to which you advised these missing parts would be delivered with the other one. After 2 weeks we were given a delivery day of 8th April. No delivery turned up & no-one bothered to call or email to let us know that they wouldn't be coming. The following day we received an email advising that delivery would be made on 10th April. No apology for not coming on the day originally advised. The delivery driver did turn up on the 10th (well done !). Unfortunately he only had 1 part on his lorry and was missing the other 14 !! This was despite the fact that his list stated that ALL parts were on his lorry. My only assumption is that the people picking the parts cannot count, or according to your driver "can't be bothered & don't care". Once again, I informed you and you advised that the parts would be sent. I emailed on a number of occasions to see when the delivery date would be, but just kept getting emails back saying we'll let you know.
My husband got so fed up with waiting that he decided to try & modify the incorrect parts we had, just to get the build completed. He made a very good job of it, but he shouldn't have had to do this. He was concerned that the building would start to warp as it had been half built for about 3 weeks at this point. On 24th April the parts were finally delivered, way too late to be of any use.
It's been a month from reporting the problems, to you actually delivering what we needed. The majority of this was down to the incompetence of the technical staff for issuing an incorrect parts list, for the people putting the parts on the lorry, who clearly cannot count to 15 and the fact that your customer service team is in the Philippines (according to your driver) and you cannot get a response to an email any quicker than 48 hrs even if you are already communicating with them regarding a problem already reported.
I asked for some kind of compensation/part refund for this. not surprisingly they said no straight away !! GBD1514269
28 de abril de 2020
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