Absolutely ridiculous customer support and a garbage anti-cheat system.

After spending over 1,000 hours in this game and grinding for the past 7 weeks toward Cantina Legend rewards, I got slapped with a 30-day suspension for nothing more than vague nonsense about "irregular behaviour." No explanation. No actual proof. No real answer. Just the same useless copy-paste replies over and over like I was talking to a wall.

That is not support. That is lazy, dismissive garbage.

I asked a simple question: what did I do, what evidence do you have, and why was I punished? Instead of answering, they hid behind vague anti-cheat language, refused to explain anything, and acted like closing the ticket was somehow good service. It was insulting. It felt like they did not care at all whether the suspension was right or wrong, only that I would stop asking.

What's especially frustrating is that a 30-day suspension isn't really temporary in my situation. By the time it's over, the event and rewards I've spent nearly two months grinding for will be gone. The damage is already done. From my perspective, it might as well be a permanent ban.

I have never used macros, cheats, crosshair software, or anything else that would give me an unfair advantage. To the best of my knowledge, I played fair and followed the rules. Yet I was treated like a cheater and never given a real chance to defend myself.

This whole experience has been infuriating. A company should not be able to take away an account, offer no evidence, refuse to explain itself, and then hide behind canned responses like that is acceptable. That is not fair play. That is terrible service.

I genuinely loved this game, which makes this even more frustrating. But after dealing with this suspension and this dog shit customer support, it is hard to have any respect left for the way this company handles its players.