Expensive mistake!
We booked transfers from and to krakow airport. From the airport we got a call to say that we were late and would be charged 100 zlotty despite this only being 10 minutes and through no fault of our own due to airport queues - we were told however on booking that they would track our flight so pick up time was more accurate. On the way back to the airport- they were late - around 25 minutes!
Given the price we paid for the transfers we’d expect a much better service! Book through Bolt or Uber it’s less than half the price. An expensive lesson we learnt!
Odpowiedź od Mrshuttle
Dear Louise, thank you very much for your review. I would like to let you know, that when you book the transfer on our website, the terms of service inform you that after 60 minutes of waiting time at the airport, there will be an additional charge. It works the same as in Uber or Bolt - once you exceed the waiting time, they start charging you for the additional waiting time. We are not responsible for any delays that can happen at the airport and the drivers are assigned to different services and cannot be late for other transfers.
Regarding the departure transfer, we didn't have the information about the driver's delay. Would you please be so kind and send me your booking details through email or WhatsApp? I will investigate the case and refund the payment if the driver was late. I would like to assure you that we pay the utmost attention to punctuality and the quality of our services.