Dear Justyna,

We are sorry to hear about your dissatisfaction with your recent experience. At Milla, we take all customer concerns seriously and would like to clarify the situation. Please note that we follow a detailed inspection process for returned items, and any damages identified during this process are reflected in the refund, as per our return policy.

Regarding customs duties, these are part of international shipping and are non-refundable, which is outlined in our terms. Milla is proud to be a Ukrainian brand, and we are committed to transparency and high-quality service.

If you have any further questions or need additional clarification, we kindly ask you to reach out to us via email at customercare@itsmilla.com, and we will do our best to resolve the matter.

Best regards,
Milla Team