Liven Recenzje 

Odpowiedź od Liven

22 maj 2026

Hey there,

Thank you for pointing this out - feedback like yours helps us understand where we still need to improve. We’ll make sure to share your comment with our team as we continue working on translation quality and overall user experience.

Best regards, The Liven Team 💚

Odpowiedź od Liven

18 kwi 2026

Good to hear you, Ania! 🤗

Your experience highlights the importance of feeling truly supported on a journey toward wellbeing. Moments like these remind us how valuable quick and caring responses are when life takes an unexpected turn. Thank you for sharing your story with such kindness. ✨

With heartfelt thanks,
The Liven Team

Odpowiedź od Liven

4 mar 2026

Hi Weronika,

Our goal is always to make the experience clear and smooth from the start, so it’s concerning to see that this situation felt confusing. Thank you for bringing it to our attention.

We’ve already processed a refund for you and sent the confirmation to your email. Please check your inbox for the details. If you need any additional help or have questions about your account, feel free to write to us, and we’ll gladly assist further.

With care, The Liven Team 💚

Odpowiedź od Liven

29 sty 2026

Hello, Izabela!

We understand how frustrating this situation must feel. It is never our intention to treat anyone unfairly or without clarity. At sign-up, our membership terms, including the auto-renewal policy and pricing differences, are clearly shared, and an order confirmation email is automatically sent.

In your case, it appears two memberships were accidentally purchased under different plans. We attempted to notify you via email, and the correct support address, support@theliven.com, is fully operational. We are also curious why the password reset did not reach you, as multiple emails with login instructions were sent.

Most importantly, to resolve this situation, our support team has issued a full refund for your four most recent transactions. The funds should appear in your original payment method shortly. We hope this resolution helps restore some confidence in how we operate and demonstrates our commitment to addressing concerns fairly and thoroughly.

If there are any additional questions or details you would like us to review, we encourage you to reach out directly at support@theliven.com so we can assist further and ensure everything is fully clarified.

With deep appreciation,
Your Liven Family

Odpowiedź od Liven

31 gru 2025

Dear Friend!

We truly regret that you have experienced language issues and that some of the content felt less relevant or immature to you. While our team of localizers always strives to provide the most functional and seamless experience possible, we understand that occasional issues can arise due to the complexity of this process. Please know that we take full responsibility and are committed to supporting your experience with prompt assistance.

To move closer to a resolution, we are happy to share that our support team has issued a full refund for your latest transaction. We hope this helps restore your trust and gives a better impression of the way we operate and how much we value our users.

It also saddens us that the topics we share, carefully created by practicing professionals and grounded in Cognitive Behavioral Therapy, did not meet your expectations. Every plan, designed after the initial quiz, is intended to be comprehensive and cover the areas users want to explore. Our pricing reflects the expertise of these professionals, who have supported many users around the world, allowing us to offer a more personalized and in-depth approach to mental wellbeing.

Furthermore, we have always offered, and will continue to offer, the option of a free trial period so that users can explore our app without any commitment. To help us address your concerns more fully, we have reached out to you directly and would greatly appreciate any additional details you can provide so we can improve both content and experience.

With deep appreciation,
Your Liven Family

Odpowiedź od Liven

27 wrz 2025

Dear Jarek!

Thank you for sharing your initial thoughts. 🌟 I completely understand that it’s too early to form a full impression, and I truly look forward to hearing more about your experience as you continue exploring Liven. Wishing you only positive insights and growth along the way! 🌿🙌

With deep appreciation,
Your Liven Family

Odpowiedź od Liven

21 wrz 2025

Hello Iza,

We’re sorry to hear about your experience. Our support team has already provided a detailed update on your case, cancelled your subscription, and processed a refund.

To clarify, Liven uses an auto-renewing subscription model, much like many other digital apps and services. This ensures uninterrupted access to the full experience while giving users the flexibility to cancel anytime. It’s a common system that allows continuous access without needing manual renewals 🙌

We also understand that not everyone is familiar with how auto-renewals work or where to manage them, which is why we aim to be transparent in advance:
- Before subscribing, users are informed that our app uses an auto-renew model and how cancellation works;
- Right after activation, a confirmation email is sent with all the important details, including start date, duration, pricing, and auto-renewal information;

There’s nothing hidden or misleading in how subscriptions are presented. We always make sure to inform users about auto-renewal in advance. A subscription cannot be activated without your consent – it only goes into effect once you actively confirm it. 

Please note that deleting the app does not cancel your subscription. You can cancel anytime in our app under Settings → Help and Support → Membership. We believe your subscription remained active past the renewal date, which is why the charge was applied. We’re sorry if this caused any confusion. If you have any further questions or thoughts, please reach to us via mail

Yours kindly,
The Liven Team

Odpowiedź od Liven

15 wrz 2025

Hello, Paweł!

I am truly saddened to learn about the frustration and disappointment your experience with Liven has caused. This is far from the supportive and transparent experience we aim to provide, and we deeply appreciate the chance to clarify and address the situation.

First and foremost, please know that at no point did we intend to obscure our billing details or treat our users unfairly. On the sign-up page, we provide a clear link to our subscription policy, explain the pricing difference between the initial discounted period and subsequent full-priced periods for each plan, and note that the autorenewal feature is enabled by default — a common practice for subscription-based apps. It is genuinely upsetting to hear that these details may have been missed, and we understand how that could lead to such frustration.

Most importantly, I am grateful that our support team was able to reach out and provide two full refunds for your recent transactions. While this cannot undo the frustration you experienced, we hope it helps to bring some clarity and relief and allows you to feel that your concerns were heard and addressed. We truly hope this helps restore a measure of trust in us.

We are deeply sorry for the experience you had, and we are grateful for the opportunity to make it right.

With heartfelt thanks,
The Liven Team

Odpowiedź od Liven

14 wrz 2025

Hello, Katerina!

We are truly saddened to hear about your experience, and it is disheartening that we were not able to clearly clarify our billing details for you, especially as it led to unexpected charges. I also appreciate the chance to address your concerns regarding our content.

First and foremost, we never intend, nor have we ever acted, in a way that would unfairly handle our users’ memberships or billing. To ensure transparency, our subscription policy, pricing differences between the initial discounted and subsequent full-priced periods, and auto-renewal details — which is standard for all subscription-based apps — are clearly displayed on the sign-up page.

Regarding your concern about our content, we are sorry it felt underwhelming. While our initial lessons are designed to provide grounding and an easy start, we understand that the style and structure may not perfectly suit everyone. For some users, AI tools can indeed complement this process.

Most importantly, I am glad that our support team was able to respond to your concerns promptly and provide a full refund for your latest transaction. We hope this brought some clarity and a bit of trust back in our service.

Lastly, we clearly outline both our refund and cancellation policies on the sign-up page, and we never intend to obscure these details in any way.

And if there is anything else we can do to assist you or improve your experience, please feel free to reach out to us directly at support@theliven.com.

With heartfelt thanks,
The Liven Team

Odpowiedź od Liven

13 wrz 2025

Hi 👋

Thanks so much for sharing your experience! We’re thrilled to hear that our team were able to help you so quickly and kindly 💛 We’ll be sure to pass along your kind words to Helga - they’ll make her day!

Yours kindly,
The Liven Team

Odpowiedź od Liven

12 sie 2025

Hi Karols,

Thanks for sharing your thoughts! We hope these features continue to support you in gaining clarity and making meaningful progress at your own pace :)
And if you ever want to share more feedback or have questions, just reach out - we’re always here to help

With gratitude and care,
The Liven Team

Odpowiedź od Liven

Zaktualizowano 12 cze 2025

Hello Piotr,

Thank you for sharing your honest perspective with us. We appreciate you taking the time to express your concerns, and we’re sorry to hear that our app and approach didn't resonate with you.

It would be very helpful for us to understand more specifically what in our social media advertising felt misleading or troubling to you. If you’re willing to share those details, we’d be grateful, as this will help us learn and improve how we communicate in the future. Feel free to email us anytime here: support@liven.com.

We get that our app isn’t the perfect fit for everyone - each person’s journey and needs are unique, and it’s important to find the support that truly works for you 💆‍♀️ We are always clear about our goals, the challenges we help with, and the ways our app supports users. If you feel our approach isn’t the right match for you, that’s absolutely okay - we sincerely hope you find the support that best suits your personal development.

Regarding your concerns about transparency, we want to assure you that we are committed to openness. Before any payment, users are always made aware about our subscription model and pricing, including that subscriptions can be cancelled anytime. This information is provided during checkout and is also outlined in our Terms & Conditions and Membership section within our app.

At the same time, we understand that there’s still room to improve our communication, and we are actively working on this in upcoming updates. If you want to discuss this further, please feel free to reach out to us directly - we’ll gladly answer any questions you may have.

With gratitude and care,
The Liven Team ✨

Odpowiedź od Liven

25 maj 2025

Dear Katarzyna,

We’re truly sorry for all the misunderstanding that built up around your experience — this is never the impression we want to leave, and we genuinely appreciate the opportunity to explain ourselves.

First and foremost, we sincerely apologize for any lack of clarity regarding our billing and cancellation process. Our membership does operate on an auto-renewal basis, and while we do our best to provide all necessary billing information — including the renewal policy and pricing differences — clearly before any purchase is completed, we understand that this may not have come through as transparently as it should have in your case. We deeply regret any confusion or frustration this has caused. 💔

We also want to acknowledge how upsetting it must have been to see a charge and feel unable to unsubscribe. Based on your description, it sounds like the membership was most likely purchased directly through Liven app, which means it could have been canceled at any time via the Membership section in our app’s Settings — or, alternatively, by contacting our support team. If this wasn't clear or accessible for you, we're truly sorry for the added stress that caused.

That said, we’re very relieved to share that our support team has already issued a full refund for the latest transaction, and the funds will return to your original payment method shortly. Depending on your bank, this may take a few business days to appear in your account, and you may not receive a notification — so we recommend keeping an eye on your balance during this time.

If there’s anything more we can do for you, or if you have any additional questions, please don’t hesitate to reach out to us directly at support@theliven.com. We’re here for you and would love to make sure you feel fully supported every step of the way. 🌿

With heartfelt thanks,
The Liven Team

Odpowiedź od Liven

27 kwi 2025

Dear Swat,

Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about the unexpected charges you’ve encountered, and we completely understand how frustrating and concerning that must be for you. 💔 It’s never our intention to cause any confusion or financial distress, especially after the trial period has ended. Your experience is incredibly important to us, and we genuinely want to make things right.

First and foremost, we want to reassure you that Liven follows a clear and transparent pricing structure. This includes the discounted first-month price and the full rate for the subsequent months, both of which are shown to users before any payment is processed. We also take care to communicate all subscription details, including the auto-renewal terms, clearly during the signup process. ✉

To further clarify, you can easily manage your subscription directly through the ‘Membership’ section in our app, where you'll find all the details about your plan, including the upcoming renewal date. If the subscription wasn’t canceled manually before the billing period ended, the system would have automatically renewed it. While we do strive to make this process as clear as possible, we fully understand that it may not have been as straightforward as it should have been, and we deeply apologize for any confusion or frustration this caused you.

It’s truly disheartening to hear that our app didn’t fully meet your needs. We understand that every user’s experience is unique, and our approach may not always be the right fit for everyone. We truly value your feedback, and if you're open to sharing more specific thoughts on what didn’t work for you, we would be grateful for the opportunity to improve our service moving forward. 🌿

Most importantly, after thoroughly reviewing your case, we’re happy to confirm that a full refund for your latest transaction has been successfully processed. The funds were sent back to your original payment method, and you should see them reflected in your account within a few business days. 💸

If you have any additional questions or need further assistance, please don’t hesitate to reach out to us directly at support@theliven.com. We’re here to help and want to ensure that you feel fully supported. 🙌

Once again, thank you for sharing your thoughts with us. We genuinely hope to have the opportunity to make this right and restore your trust in us.

Warm regards,
The Liven Team

Odpowiedź od Liven

Zaktualizowano 30 kwi 2025

Dear Piotr,

Thank you for taking the time to share your experience, and we’re truly sorry to hear that you’ve felt frustrated by the situation. We absolutely understand your concerns and would like to clarify a few things in order to resolve this for you.

After carefully checking our system, we can confirm that you initially purchased a 3-month subscription at a discounted price. This plan was designed to offer full access to our app and its tools, giving you time to explore and decide whether the experience felt right for you. Once the 3-month period ended, the subscription renewed automatically at the standard rate, in line with the auto-renewal feature - which is in place to ensure uninterrupted access without disruption. 🙏

We understand that this process may not have felt entirely transparent, and for that, we’re truly sorry. Just to clarify, all subscription details - including renewal terms and pricing - are provided clearly during checkout and are outlined in both our Terms & Conditions and the Membership section of the app.

It's important to note that we don’t charge users without their consent. If a charge was made, it’s because the subscription was still active at the time of renewal. We also want to assure you that all transactions are securely handled by the original payment provider selected at sign-up. Our app only processes subscriptions after a user has actively chosen a plan and completed the checkout steps. If you did not intend for the charge to happen, we understand how this could be a source of frustration.

As for now, we’ve already reached out to you directly via email to clarify the details of your subscription and have also processed a full refund for you. Your subscription has now been cancelled, so no further charges will occur. 🌿

We hope this brings you peace of mind and clears up any confusion. Thank you again for your patience - it truly means a lot to us. If there’s anything else you need or would like us to clarify, please feel free to reach out at any time. We’re always here and ready to help.

Warm Regards,
The Liven Team

Odpowiedź od Liven

Zaktualizowano 9 kwi 2025

Dear Piotr,

Thank you for sharing your thoughts with us. We’re really sorry to hear about your experience, and we fully understand how frustrating it must be to feel like there’s been an unexpected charge. 😔 We’re here to clarify everything and make sure we can resolve this for you.

First, we’d like to explain the pricing structure. The initial charge of €19.99 was a special discounted offer, allowing you to try our app at a more affordable rate. After the first period, the subscription automatically renews at the regular price, which is €49.99 for the next period. This is part of the auto-renewal system in place to help ensure uninterrupted access to your personalized plan and tools.🌱

We completely understand that this may have come as a surprise, especially if you weren’t expecting the renewal to happen. Please know that the charges are not processed randomly or without reason. Most likely, the reason for the charge is that the subscription was not canceled before the end of the initial period. As a result, the auto-renewal feature kicked in, renewing your subscription for the next period.

For your convenience, all this information is made available during the checkout process and is also outlined in our Terms & Conditions and Membership section in our app. Additionally, you can always access, check and cancel your subscription in our app itself by going into “Settings” – “Help and Support” – “Membership”.🙌

As for now, we’ve already requested more details via Trustpilot to review your account further and process a refund. Alternatively, if it's more convenient for you, feel free to reach out to us directly at support@liven.com, and we’ll handle everything with care and urgency. We truly want to make this right for you! 🙏

Your feedback is important to us, and we’re committed to resolving this situation to your satisfaction. We understand how valuable your time and money are, and we want to ensure that you feel confident in your decision to use our app. Please let us know if there’s anything else we can do for you. 🌿

Warm regards,
Your Liven Team 💙

Odpowiedź od Liven

2 mar 2025

Dear Pawel,

We’re truly sorry to hear that you feel this way. At Liven, we are committed to providing a transparent and valuable service that has helped many users improve their well-being.

If you encountered an unexpected charge or any difficulty with your subscription, we’d love the opportunity to assist you and clarify any concerns. Our subscription terms, including auto-renewal details, are always shared before purchase, but we understand that misunderstandings can happen, and we’re here to help.

If there’s anything we can do to resolve this for you, please don’t hesitate to reach out to us at support@theliven.com. We’d be happy to assist in any way we can.🌿

With kindness and care,
The Liven Team

Odpowiedź od Liven

16 lut 2025

Hi there,

That's wonderful to hear! Congratulations on completing your first lesson. Every step forward is progress, and we’re excited for you as you continue this journey.🎉

If you have any questions or need any guidance along the way, don't hesitate to reach out to us at support@theliven.com. We’re here to help!⭐️

Yours kindly,
The Liven Team

Odpowiedź od Liven

6 lut 2025

Hi there!

Thank you for sharing your concerns with us. We’re so sorry for any confusion regarding the charge! 💖 IT is completely understandable how frustrating this situation must be for you, and we truly want to help make things right.

To clarify some details, our subscription details, including pricing and the auto-renewal feature, are always provided at the time of purchase on the checkout page as well as always available on the website to ensure transparency. The subscription renews automatically to prevent any interruptions in access, but we understand that this can sometimes be overlooked, and we never want anyone to feel caught off guard or misled.

We’d love to take a closer look at your case and assist you in any way we can! Therefore, we've requested some additional information via Trustpilot. Your experience matters to us, and we want to make sure you feel fully supported. 💫✨

Looking forward to helping you! 💖

With our best intentions,
Your Liven Team

Odpowiedź od Liven

4 lut 2025

Dear Weronika,

We are deeply sorry to hear about your experience, and we truly regret that you had difficulty with such an important process as canceling your subscription. We understand how frustrating it can be, and we always strive to make these processes as intuitive and seamless as possible. To clarify, you can cancel your subscription directly in the app under the "Membership" section, which we hope will be a more straightforward experience for you moving forward.🙌

We’ve reviewed our communication with you, and we are genuinely sorry to hear that the outcome did not meet your expectations. It seems that your case was not handled in the way it should have been, and for that, we sincerely apologize. We want to assure you that we have already addressed this situation and made the necessary improvements to prevent it from happening again.

However, before moving forward, we'd like to clarify that our app was not created using AI. The only AI-powered feature in the app is Livie, our AI assistant. All the other content, including the lessons, tools, and resources, has been carefully created by our team of developers in collaboration with psychotherapists to ensure the effectiveness and safety of the information we provide.✅

At this time, we are happy to let you know that we have processed a full refund for your most recent transaction, and your funds should be returning to your account shortly.💸

We genuinely appreciate you bringing this situation to our attention, and we hope that we were able to leave you with a more positive impression. Once again, we are very sorry for any inconvenience caused, and we are here to assist you should you need anything further.

Thank you for your understanding.💜

Yours kindly,
The Liven Team