Tenorshare Recenzje 

Odpowiedź od Tenorshare

2 godz. temu

Bonjour,

Nous sommes sincèrement désolés d'apprendre ce qui vous est arrivé et comprenons parfaitement vos inquiétudes concernant cette commande inconnue, d'autant plus qu'elle semble avoir été passée alors que vous dormiez.

Nous apprécions également que vous ayez mentionné votre expérience positive précédente avec notre logiciel de récupération de données. C'est pourquoi nous regrettons vivement que la situation actuelle ait considérablement ébranlé la confiance que vous accordiez à notre entreprise.

Nous prenons cette affaire très au sérieux et souhaitons vérifier l'origine de la commande ainsi que les détails de l'achat. Si vous n'êtes pas à l'origine de cette commande, veuillez contacter notre équipe d'assistance à l'adresse support@tenorshare.com en indiquant le numéro de commande ou l'adresse e-mail utilisée pour l'achat (veuillez ne pas communiquer d'informations bancaires sensibles). Notre équipe examinera les détails de la transaction et vous guidera sur la marche à suivre.

Nous vous présentons nos excuses les plus sincères pour les inquiétudes et les désagréments causés, et espérons résoudre ce problème à votre entière satisfaction.

Cordialement,
L'équipe Tenorshare

Odpowiedź od Tenorshare

Wczoraj

Hola:

Lamentamos sinceramente la experiencia desagradable que tuvo al utilizar iCare WhatsApp Transfer y comprendemos perfectamente su frustración.

Le pedimos disculpas por el error que encontró al intentar transferir datos desde Google Drive a su iPhone y verificar su cuenta. Asimismo, lamentamos profundamente la falta de una respuesta oportuna a sus múltiples solicitudes de asistencia relacionadas con la cancelación de la suscripción y el reembolso.

Entendemos lo frustrante que resulta contactar a nuestro equipo en repetidas ocasiones sin lograr resolver el problema. Tenga la seguridad de que no tuvimos intención alguna de ignorar sus solicitudes, y le ofrecemos nuestras más sinceras disculpas por los inconvenientes causados ​​por esta falta de comunicación.

Nos gustaría revisar su caso y el historial de solicitudes para verificar el estado de su suscripción y de su petición de reembolso. Si bien nuestro servicio de atención al cliente basado en IA está disponible las 24 horas del día, los 7 días de la semana, nuestros agentes humanos de habla hispana no trabajan los fines de semana ni los días festivos; por lo tanto, si el asistente de IA no logra resolver su problema, su caso será atendido durante el horario laboral habitual en un día hábil.

Le agradecemos que nos haya informado sobre esta situación y le reiteramos nuestras disculpas por las molestias y la frustración ocasionadas.

Atentamente,
El equipo de Tenorshare

Odpowiedź od Tenorshare

Wczoraj

Hallo,

wir entschuldigen uns aufrichtig dafür, dass unser Produkt nicht wie erwartet funktioniert hat, und verstehen voll und ganz, dass dies zu Enttäuschung führt.

Wir möchten mehr über den Sachverhalt erfahren und Ihnen weiterhelfen. Bitte antworten Sie auf das Ticket 23349997, um unser Support-Team zu kontaktieren und uns – falls möglich – weitere Einzelheiten zu dem Problem mitzuteilen. Unser Team wird den Fall gerne prüfen und eine geeignete Lösung finden.

Vielen Dank für Ihr Feedback; wir bitten nochmals um Entschuldigung für die Unannehmlichkeiten.

Mit freundlichen Grüßen
Ihr Tenorshare-Team

Odpowiedź od Tenorshare

4 dn. temu

Dear Edgar,

We sincerely apologize for your experience and fully understand the frustration and disappointment this situation has caused you.

We offer our sincere apologies if technical issues prevented our support team from receiving or properly viewing your emails. We recognize that you contacted us promptly regarding your refund request and provided the necessary information; being told later that your previous emails could not be located was undoubtedly a frustrating experience.

Furthermore, we deeply regret that you did not receive clear or timely follow-up after contacting our support team. This falls short of the service standards we aim to provide to our customers.

Regarding your refund request, we would like to thoroughly review the complete record of the incident—including your initial correspondence and the information you provided—so that we can better understand the situation and re-evaluate your request in accordance with our refund policy.

If the issue remains unresolved, please contact our support team again via the live chat link we previously sent you, providing your order number along with details from your earlier support tickets or emails. We will do our utmost to ensure your case is handled properly and to avoid asking you to provide the same information repeatedly.

We once again apologize for the inconvenience, frustration, and communication lapses you have experienced. We value your feedback highly and appreciate you bringing this matter to our attention.

Sincerely,
Tenorshare Team

Odpowiedź od Tenorshare

4 dn. temu

Dear Maya,

We sincerely apologize for the issues you encountered while using ReiBoot and fully understand the frustration this situation has caused—especially given that your primary goal was to resolve the recovery mode issue without losing data.

We regret that neither the free version nor the Pro version met your expectations. We also understand your disappointment regarding the outcome of your refund request, particularly considering that you contacted our support team on the very day of purchase.

Regarding the terms of the trial and subscription, we acknowledge your concerns about the clarity of the information provided. Trial periods, subscription terms, and renewal conditions can vary depending on the product and specific promotions; we recognize the importance of clearly presenting these details to customers before a purchase is finalized.

We have also noted your feedback concerning the "Download Insurance" option and how it is displayed during the checkout process. We agree that such optional services should be clearly defined so that customers can make informed decisions about whether to purchase them.

Regarding your refund request, our support team reviews cases based on applicable refund policies and the specific circumstances involved. We understand that the previous explanations or alternative solutions offered did not satisfy you. If the issue remains unresolved, please contact our support team again at support@tenorshare.com, providing your order number and details from previous support tickets; this will allow us to thoroughly review the case history and re-evaluate your refund request.

We once again apologize for the unpleasant experience and inconvenience this has caused. Thank you for your detailed feedback regarding product performance, subscription transparency, and the checkout process; we take these comments seriously and will use them to continuously improve our products and customer service.

Sincerely,
Tenorshare Team