Everything about this guided tour was excellent. Convenient pickup, good quality transport, very knowledgeable tour guides and very good value for money. We didn't realise the camps were so big. I rea... Zobacz więcej
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We have been on many trips in different countries over the years but this was the best company, by far, that we have ever dealt with. Their communication was excellent. Our guide for Auschwitz/Birk... Zobacz więcej
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Communication was fine - Quick respons. Schulduled pick-up time on time. Our guide at the camps spoke ok English, BUT we were rushed through the two camps. NO time for reflection, NO time to eve... Zobacz więcej
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We liked the WhatsApp communication after making a booking; they helped us identify our best pick up location way in advance of our actual tour date which was useful. Top marks are because I stupidly... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Looking for unforgettable Krakow tours led by real locals? We're here to show you the city beyond the obvious. We’re a small, passionate travel agency based in Krakow, and for years we've been helping travelers from around the world explore this incredible city and its surroundings. Whether you're visiting for a day or a week, we offer guided tours in Krakow, day trips from Krakow, and cultural experiences that connect you with the heart of the region. We specialize in local, authentic, and sustainable tourism. From historical landmarks to hidden corners, we help you experience Krakow the way locals know and love it. Why Choose Us? 🧭 Local Knowledge: We're not just guides — we're Krakow locals who know the city inside out. From iconic sights like Wawel Castle and the Main Market Square to the backstreets of Kazimierz, we’ll take you beyond the typical tourist route. 🌿 Eco-Friendly & Responsible: We care about how we travel. That’s why we work only with trusted, eco-friendly tour providers who support local communities, care about the environment, and help us promote sustainable travel in Krakow. ✨ Personalized Experiences: Every traveler is different — and so are our tours. Whether you prefer a small group experience (up to 30 people), a more intimate setting, or a private tour tailored just for you, we’ve got flexible options to match your style. We focus on quality, not crowds — so every tour feels personal, engaging, and relaxed. 🤝 Small Team, Big Passion: We’re a local company that truly loves Krakow — and we love sharing it with others. With us, you’re not just another tourist. You’re our guest. Our mission is to provide meaningful, locally rooted, and authentic Krakow experiences for travelers from around the world. We believe travel should be more than just ticking off sights — it should be about connection. Connection to places, people, and stories. We want our tours to leave you with not just great photos, but lasting memories, a better understanding of Krakow, and a sense that you’ve truly experienced something real. Whether you're into history, food, culture, or nature — we’ll help you experience the best of Krakow and southern Poland with tours that are fun, thoughtful, and never rushed. Join us for a journey that goes beyond sightseeing. Explore Krakow Like a Local with HelloCracow!
Dane kontaktowe
Wadowicka 6, 30-415, Krakow, Polska
- +48 500 720 706
- office@hellocracow.com
- www.hellocracow.com
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47 recenzji
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Auschwits- Birkenhau retki oli erittäin…
Auschwits- Birkenhau
Retki oli erittäin mielenkiintoinen. Kuljettaja ja opas olivat erittäin ammattitaitoisia. Kiitos!
16 lipca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Hienoa kuulla, että matka sujui hyvin ja olitte tyytyväisiä kuljettajan sekä oppaan toimintaan. Auschwitz-Birkenau on pysäyttävä kohde, ja asiantunteva opastus tekee vierailusta varmasti antoisamman. Kiitos palautteestasi ja hyvää jatkoa. ☺️
Paula, Hello Cracow
Zeer goede communicatie
Zeer goede communicatie , bus goed geregeld, stipt op tijd en zeer goede communicatie met de chauffeur. De excursie was zeer goed geregeld.
8 lipca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Fijn om te horen dat de reis zo soepel is verlopen. We doen ons best om alles strak te plannen, dus het is goed om te lezen dat de bus op tijd was en het contact met de chauffeur prettig verliep. Bedankt voor het delen van je ervaring met onze excursie. Groeten uit Krakau! 😊
Paula van Hello Cracow
Rushed through - No time for reflection
Communication was fine - Quick respons. Schulduled pick-up time on time.
Our guide at the camps spoke ok English, BUT we were rushed through the two camps. NO time for reflection, NO time to even look at e.g. Memorial at Birkenau.
When we began the tour our driver told us that we would be back in Crakow around 4 o’clock pm. We were back shortly after 3 o’clock!
5 lipca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for sharing your feedback. We’re glad to hear that the communication and pick-up arrangements went smoothly. We’re sorry to hear that the pace of the visit did not meet your expectations. Auschwitz-Birkenau visits follow the schedule and guidelines set by the Memorial, which means the time spent at each part of the site is carefully organised. We understand, however, this is a very meaningful place and that many visitors would appreciate more time for personal reflection.
We hope that, despite the pace of the visit, the experience remained a valuable and memorable one.
Paula from Hello Cracow
First class customer service
We liked the WhatsApp communication after making a booking; they helped us identify our best pick up location way in advance of our actual tour date which was useful. Top marks are because I stupidly booked the wrong date for our Salt Mine trip - TripAdvisor refused to help as within 24hrs; Hello Crakow on the other hand were happy to assist, rebooking us on the new date without any drama
27 czerwca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Providing flexible support and direct communication is exactly how we try to minimize travel stress. The Hello Cracow team believes that assisting with last-minute scheduling changes is essential for a seamless experience on the Wieliczka Salt Mine Tour. You are always welcome back in Krakow, and we wish you safe travels. 🌎
Paula from Hello Cracow
Great tour of Auschwitz.
Everything about this guided tour was excellent. Convenient pickup, good quality transport, very knowledgeable tour guides and very good value for money. We didn't realise the camps were so big. I really would recommend this tour to everyone. We didn't take photos as I think it's best to buy official merchandise. A special mention for Patrycja, her polite, clear and quick messages and responses give customers confidence that she has our best interests at heart. Thank you Patrycja.
4 lipca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for highlighting our transport standards and customer support. Ensuring a well-organized logistics framework is a priority for Hello Cracow, especially when handling the extensive grounds of the Auschwitz-Birkenau Tour. I will gladly share your kind words with Patrycja, and we hope to welcome you back to Poland in the future. 😊
Paula from Hello Cracow
Excellent communication
We have been on many trips in different countries over the years but this was the best company, by far, that we have ever dealt with. Their communication was excellent. Our guide for Auschwitz/Birkenau was Michael; he was very informative and very respectful. We also booked a visit to the Salt Mines with Hello Cracow. Again the communication and arrangements were excellent.
A very professional company that I would highly recommend.
1 lipca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for sharing your experience across both of our main excursions. Providing clear logistics and respectful guiding is exactly what we aim for on the Auschwitz-Birkenau Tour and the Wieliczka Salt Mine Tour. The Hello Cracow team truly appreciates your high recommendation, and we hope to welcome you back to Krakow in the future. 🙂
Paula from Hello Cracow
Great experience
Great experience, everything was straightforward no issues and ran so smoothly. Very happy amd would use again .. thank you
17 czerwca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for sharing your experience and highlighting how smoothly everything went. Reliability and seamless organization are what we always aim for at Hello Cracow. We look forward to welcoming you back for another Krakow Tour in the future. 😊
Paula from Hello Cracow
Hello Cracow is een prima bedrijf
Een bedrijf dat goed en snel communiceert en de trip naar de zoutmijn in Krakau tot in de puntjes verzorgde. Ook het omzetten van de trip naar een andere datum vanwege een ander vluchtschema was zo geregeld. De chauffeur was stipt op tijd en de begeleiding in de zoutmijn prima.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Hartelijk dank voor de feedback en het compliment over onze communicatie bij het aanpassen van de reisdatums. Het team van Hello Cracow probeert altijd flexibel in te spelen op onvoorziene situaties, zodat elke Wieliczka Salt Mine Tour soepel verloopt. We wensen u veilige reizen en hopen u in de toekomst weer te mogen helpen. 🙂
Paula van Hello Cracow
A fantastic overall experience!
A fantastic overall experience! We were contacted by Patrycja on WhatsApp the same day we booked, and communicated with us right up to the day of our trip. Our guide for Auschwitz was Hubert and he was amazing! The knowledge and respect he showed throughout the day was exemplary and I'm so glad we had him looking after us on the day. If you're coming to Kraków, book all your trips with Hello Cracow! We will definitely be back and will book with this same company :-)
7 czerwca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for sharing your experience and highlighting the professionalism of our team. Delivering a respectful and well-coordinated Auschwitz-Birkenau Tour is always the top priority for everyone here at Hello Cracow. We look forward to welcoming you back to the city in the future. Safe travels! 😉
Paula from Hello Cracow
Hello Kracow
Hi, I would Highly Recommend this company. They never let us down once. Communication was Fantastic. They just don’t look after you with the tours. They guide you on what ever you need in Kracow. Next time we visit Kracow we will 100% use this company. Hello Kracow 👍
11 czerwca 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for your trust and for recommending our services. Providing reliable assistance and comprehensive support during your stay is what we aim for with every Krakow Tour.
We look forward to welcoming you back on your next visit. 😊
Salt mines
I was kept informed of my purchase, pick up point, driver, van and time.
Which was all on time, the driver was very nice and informative.
The journey to the salt mines not far, the timing and organisation of getting into the mines very smooth.
The whole experience of going down into the mine well worth it. Or guide was very informative and helpful.
Alot of walking but luckily a lift to take you back up.
A very enjoyable trip, would highly recommend.
22 maja 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Clear organization and precise timing are essential to providing a seamless experience from start to finish. Ensuring that every logistical detail runs smoothly on the Wieliczka Salt Mine Tour is a top priority for Hello Cracow. We appreciate you choosing our services and wish you wonderful future travels. 🌎
Paula from Hello Cracow
A great company with friendly staff
A great company that always provided help when needed. The staff always were very kind and helpful if ever we needed a query answering. The staff provided us with great suggestions for places to visit and activites to take part in Krakow which was a great help. Definitely recommend!
18 maja 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Reliable coordination and clear communication are the foundations of our service. Whether helping guests choose a Krakow City Tour or offering practical recommendations, the Hello Cracow team always aims to make your stay as smooth as possible. We would be delighted to assist you again on your next visit to Poland. 🤗
Paula from Hello Cracow
You feel really looked after!
I booked 2 trips while on a city break in krakow. One to the Salt Mine and another to Auschwitz. Prior to both the communication through WhatsApp was second to none and they stick to the agreed pick up times. The drivers and guides really look after you. Definatley recommend them and if in Kraków again will use them again for day trips.
14 maja 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Providing smooth communication and reliable timing is essential for an stress-free experience. Ensuring everything runs like clockwork on both the Auschwitz-Birkenau Tour and the Wieliczka Salt Mine Tour is exactly what Hello Cracow aims for. We look forward to welcoming you back to the city in the future! 😊
Paula from Hello Cracow
Zeer correcte uitvoering en begeleiding
Het bedrijf adviseert en coördineert je uitjes in Krakau en regeld alles tot in de puntjes.
Bij je bezoek aan bijvoorbeeld Auschwitz regelen zij het vervoer dichtbij je hotel naar het kamp en terug en daarbij een perfect Nederlands sprekende gids.
Bij hun ideeën zat ook de Zoutmijn welke een bezoek meer dan waard is.
Je gaat daar tot 135 meter onder de grond, werkelijk adembenemend.
Je moet wel goed ter been zijn omdat je 320 traptreden naar beneden moet lopen.
Terug ga je met een lift.
23 maja 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Het waarborgen van een strakke planning en betrouwbare begeleiding is de basis van onze dienstverlening. Zowel bij een indrukwekkende Auschwitz-Birkenau Tour als bij de logistiek rondom een Wieliczka Salt Mine Tour staat comfort voorop. Hello Cracow bedankt u voor het vertrouwen en we wensen u een goede reis toe naar uw volgende bestemming. ✨
Paula van Hello Cracow
Great tour company
Booked a few trips with different companies and these guys were the best! Great communication and lovely transportation, would recommend booking all your tours with Hello Cracow!
2 maja 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for choosing us! Seamless logistics and premium transport are always the standard for any Krakow Tour or regional excursion booked with us. We appreciate your recommendation and wish you safe travels on all your future adventures. 😉
Paula from Hello Cracow
I highly recommend Hello Cracow
I highly recommend Hello Cracow. We used them for a visit to Auschwitz while in Poland. Our entire trip was faultless. The instructions were excellent, the timings exact and the whole experience made us feel like they cared how our whole visit to Poland went for us. They are very professional and if you use them you won't regret it.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for sharing your experience. Providing clear organization and reliable timing for the Auschwitz-Birkenau Tour is a core focus for Hello Cracow, so it is rewarding to know everything went smoothly. We hope to welcome you back to Krakow in the future. 😊
Paula from Hello Cracow
Le miniere di sale sono una tappa…
Le miniere di sale sono una tappa obbligatoria se si organizza un week-end a Cracovia. Luogo indimenticabile per il suo fascino e l’energia che trasmette..
La visita è stata organizzata con professionalità e gentilezza dalla nostra accompagnatrice Patricia.
Grazie Get your guide 🙏 BRAVI!!! 👏
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Hello Cracow
È fantastico sapere che avete apprezzato l'atmosfera unica della visita alla miniera di sale di Wieliczka. Il team di Hello Cracow vi ringrazia per il feedback sul servizio professionale offerto dal nostro staff e siamo lieti di aver potuto contribuire a rendere il vostro weekend indimenticabile. Sarete sempre i benvenuti a Cracovia! 😊
Paula di Hello Cracow
I booked 2 trips with Hello Crakow
I booked 2 trips with Hello Crakow. Both of which I unfortunately had to cancel at the last minute as our trip to Krakow did not work out. The company understood and refunded both trips . I can only say that this company will treat you honourably. Thank you
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Thank you for your kind words and for choosing Hello Cracow for your Krakow tours. We’re very sorry your trip to Krakow didn’t go as planned, but we’re glad we could assist you with a smooth and hassle-free refund. At Hello Cracow, we always aim to provide reliable customer service, flexibility, and a trustworthy booking experience.
We hope you’ll have the chance to visit Krakow in the future - we would be delighted to organize your tours and show you the best of Krakow! 😊
Paula from Hello Cracow
Good experience
Used them to book a trip to Auschwitz - Birkenau and was pleased with the entire process. I was kept informed, the bus was clean and comfortable too. I would recommend them.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Hello Cracow
It is rewarding to know that our communication and fleet standards met your expectations during your Auschwitz-Birkenau Tour. The Hello Cracow team appreciates your recommendation, and we look forward to assisting you on future visits!
Paula from Hello Cracow
O que prometem é o que cumprem
O que prometem é o que cumprem. Tudo extremamente bem organizado. Pontualidade, guias conhecedores e excecionais, excelente serviço. Arrependimento? Só não ter agendado todas as experiências nesta m app!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Hello Cracow
Ficamos felizes por saber que a nossa organização e o profissionalismo da nossa equipa corresponderam às suas expectativas. A Hello Cracow faz todos os esforços para que cada passeio por Cracóvia seja uma experiência inesquecível e bem organizada. Esperamos ter em breve o prazer de o receber novamente em Cracóvia!
Paula da Hello Cracow
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