Onestream Recenzje 

I returned their equipment after my contract legally ended, and I have full proof of postage. Instead of closing my account, this company completely ignores my emails and is now trying to illegally steal more money from my bank card without my permission. They actually owe me money, but they prefer to try and rob their former customers. Absolute scammers, avoid them at all costs! I am reporting them to the Ombudsman and Trading Standards.

If Ii could give 0 i would. After being with them for 2 years we opted to not continue with another 2 year contract. As the property had been damaged by escape of water. Rendering it inhabitable.
We thought it was cancelled. However,
Onestream continued to take money for different amounts also adding on Mcfee. This we did not know.
We emailed and called also cancelled the Direct Debit without the bank.
Onestream reinstated it and has continued to take money out of the bank.
AVOID AT ALL COSTS
The customer service are appalling and rude also.

Signed on a 12 month contract as it was the shortest available option, we intended to see out this contract and were happy to pay until the end. However, as we moved out only 10 months after the start of the contract (a fairly standard situation for a student flat that might take a while to move in and get utilities established), onestream informed us that as we were no longer able to receive the service at the registered flat we would be charged £300 in termination fees. This was despite the rest of the contract amounting to just over £60. They turned down attempts to simply settle the rest of the contract, instead offering to move my service (alongside a £100 moving fee), an expensive and impractical solution given I was moving home for the summer. They have now illegally used financial information from past financial statements to take this supposed debt from me, leaving me in a deeply uncertain financial situation as a student. It is blatantly clear to me that these charges exist solely to extort money out of vulnerable students and other frequent movers. Avoid Onestream if possible!!!!

So. I did an online contract. I needed to move the date of activation and I phoned the customer service. The guy was very gentle and nice. He asked me to give the credit card and i have paid 1 pound and told to call sky to delete the contract. Well sky deleted the contract on the day i didn't want this happening and one stream activated my contract on the date i asked to move. They told me all was done. So very disappointed. It cause several problems.

Great customer service in setting up my new broadband. Found a better deal than the ones available online, and with a quick delivery date.

Firstly the actual internet service was poor. But worse than that is the companys poor customer service and aggressive ways to stop you leaving at the end of your contract. When I went to a switch service within the last month of my contract I received an email from ONestream saying I would be charge £241 if I left before my contract date of 10 Sept. I had a 12 mth contract. I tried to contact them twice regards not renewing with them when my 12 month contract ends on 10 Sept, through online chat and also by phone and couldnt get through. When I finally got through after trying today after being on hold for 58 mins I was told I had to give 30 days notice of leaving which Ive never had to do with other suppliers, when your contract ends it ends thats that - they said I couldnt return the router before this 30 day period but when I pressed them as said I wanted to return it straight away they finally provided me with a return address. I think it is just a ploy to make you keep their services for another month so they can screw you for another months charges. I would NEVER use this company again, they are thieves

Yatharth was very helpful, kind, and patient. Solved my issue straight away while delivering amazing customer service.

Yash was fantastic. He significantly underestimated my issue and solved it while going above and beyond.

No issues with the service in 4years. Great company and thanks for the call today Yatharth.

I think this is the correct spelling, Arib, was very helpful and reassuring. He answered my questions very clearly and assuredly.

Very clear and helpful to my questions

Drishti the lady I spoke to was very helpful and explained everything in term's that I understood informing me what would work and what would not work, excellent service thank you.

Very kind, professional and generous

Good deal, all clear, satisfied with the service, Areb was very helpful

STAY AWAY.

Just try to leave when your contract is finished, most hardest company I have ever had to deal with, so many hidden fees.

They will scaremonger you by email non stop, threatening extra payments and tell you dam right lies.

I spoke to an adviser called Chentiba who was excellent and takes me through the initial process of changing over to one stream as I read so may bad reviews. I haven’t received my router yet but customer service was first class for me. Karen
This is not a paid review
Karen Shields

It was a seamless experience, and the Internet works very well

Ryan was very helpful and efficient. I was able to change my address and work on setting up a new plan through the live chat.

Helpful and precise