Zwrot kosztów nie został w całości zwrócony
Niestety mój pies miał operację koszt 1550 euro, niestety dostałam zwrot może 20% a w umowie jest napisane 85% , to co oferują na stronie online nie jest do końca prawdziwe, jestem bardzo rozczarowany i oczywiście zgłosiłam zerwanie umowy ... Dodam że płacę ubezpieczenie pośrednie, nie te najtansze
Odpowiedź od petolo
Hello Gosia,
we fully understand how disappointing it is when the reimbursement is significantly lower than expected, especially with a bill of this amount and in an already stressful situation.
Generally speaking, there can be various reasons why the reimbursement differs from the stated 85%. For example, if you have the premium tariff, you may receive a lower reimbursement if you did not use the video consultation service from our partner FirstVet beforehand. Additionally, it’s possible that part of the costs was covered by the health budget or that the budget had already been exhausted. If your policy has not been in effect for very long, a plan-specific budget limit or benefit scale may also have played a role.
If none of the points mentioned apply to your claim, we invite you to contact our service team directly. We would be happy to review the billing with you and explain the reimbursement in detail. You can reach us at service@petolo.de, or by phone at the number listed in your customer account.
We're sorry to hear that you're currently so dissatisfied with your experience. We'd be happy to work with you to get to the bottom of the issue and answer any questions you may have!
best regards,
your petolo team