Patioslife Recenzje 

DO NOT BUY FROM THIS COMPANY!
Item, ordered in August, still hasn't arrived and I am unable to obtain a refund. I am pursuing money back through legal means now.
There is no number to call and no physical address. The address on Trustpilot is a warehouse facility in the US which is up for lease and the phone number just rings out or goes to VM. Despite their name this is not a UK company. It's a sham, read the reviews and save your money.

Avoid Avoid Avoid....
I cancelled my order on 24th August 2026. It has now been 11 weeks and still no money back. Every time you email them, you get the same bullshit AI generated reply from:-
the 'Customer Support Group' they use the same AI phrasing.... "I completely understand your position" or "I sincerely apologise for repeated follow-ups" no doubt this review will get the same AI reply below.... you have been warned!!!

I ordered a patio cover from Patioslife back in spring and the install crew showed up on time and had it up in one afternoon. It has been through a few pretty nasty storms since and it still looks solid with no leaks at all. Honestly the whole thing was way less of a hassle than I expected.

We ordered, and paid for, a parasol. After over 30 days we contacted Patioslife to get a delivery date, but they could not confirm anything.
We repeatedly, and politely, asked for further information over the next month, but could get no reliable information. They kept offering other products, which we did not want. After over 60 days from ordering, and having requested a refund on various occasions, we gave up and put it in the hands of the Credit Card company, who investigated and gave us a full refund.
The company is based in Hong Kong, not UK as the website suggests.
They either cannot source the product, or make money by investing the up-front customer payments and have no intention to supply anything.
A very frustrating experience which wasted a lot of our time. We strongly suggest that noone has anything to do with Patioslife.

Avoid this company at all costs. They do not send your items or refunds

Excellent communication. When the original order looked like it may take too long Carrie offered an alternative that suited is really well. It arrived in good order and within two working days. I'm 82 years old and was able to set up my lovely cantilever 3mx3m patio umbrella quite easily. Great product and super staff.

Do not under any circumstances use this company .
Pergola ordered back in july and still has no arrived and getting nothing but excuse after excuse.
Legal action currently in progress plus reporting to trading standards due to the pattern of failure across multiple customers.
Absolute digrace

Reported them to trading standards!
The gazebo they delivered was damaged, missing parts and unsafe. They had plenty of opportunity to collect the gazebo for a refund. But instead DID NOTHING! They constantly say the case is being escalated for a phone call back. NOTHING!

The gazebo has been collected for scrap. We are seeking a chargeback from Amex. Stop asking for more photos. We dont have the gazebo anymore. Refund us now !!

This is appalling ! I have had no product received , ordered back in June . Cancelled order and still have had NO refund , just hundreds of excuses and we are now in November. I am so disappointed and wish I had never ordered with this company

A complete waste of time, almost a scam!

Bought a parasol and base on 15th July, still hasn't arrived on 3rd November!

Every time I chased they then said they would prioritise the order, upgraded my order for free, or send a fake dispatch message.

Currently asked for a full refund... Let's see how that goes

Avoid at all costs

I have to say that I am extremely disappointed in Patioslife and feel as if I am just being fobbed off now.

My parasol is lovely but when I received the very expensive base I realised I didn't need it and made my own very robust base. The bought base was never taken out of its original packaging.
I contacted customer support initially about this matter on 8th June and have followed all procedures correctly as well as paying for the return -
£48 + £30. Total £78 just for getting the base picked up.
It was eventually picked up by the couriers on 7th August.
It is now November!

Since June I have been contacting Patioslife about this matter. I receive replies which are obviously just waffle. eg The latest is that they haven't received confirmation of the return. Surely you must have confirmation of the return of the parasol base by now!

I now feel so let down by Patios Life.

I would not buy from them again.

I still live in hope that I will receive my refund eventually.

We placed an order begining August 2026, and paid in excess off £750. to confirm.
Our goods finally arrived 28th October.
Poor communication from company, I had to chase them frequently and on one occassion was told they had arrived in the warehouse when in fact, my very next email told me they had still not cleared customs.
Total shambles oh and to cap it all they promised to notify me when items would be dispatched however, two seperate days two unannounced deliveries.
As it is now November I do not intend to break open and errect the items, I will wait until next year when if something is missing I will have another protracted battle due to delay in opening.
Stay away from this company, they are not reliable.

**AVOID PATIOSLIFE – Extremely Disappointing Customer Service and No Resolution**

I would strongly advise anyone considering purchasing from Patioslife to think twice. My experience has been extremely disappointing, both with the quality of the product supplied and, more importantly, the way the company has handled the situation afterwards.

I purchased a brand-new solar LED parasol costing over £400, only for it to arrive with a visible dent and damage, and the LED lighting not working from the outset. Hardly what you expect when spending that sort of money on a brand-new product.

To make matters even more frustrating, I had also paid extra for courier insurance when placing my order, specifically to provide additional protection during delivery. Despite taking this precaution, I have still been left dealing with damaged goods and the subsequent hassle of trying to get Patioslife to put things right. It rather defeats the purpose of paying extra for additional protection if, when something arrives damaged, the customer is still left having to fight for a satisfactory outcome.

I formally raised the issue on 2nd July 2026 and have since spent a considerable amount of time chasing Patioslife for a satisfactory resolution. Despite repeated correspondence, management escalations and assurances that the matter was being looked into, the communication and customer service have been incredibly frustrating.

The most disappointing part is their refusal to simply replace the faulty and damaged product with a new, undamaged version of the item I originally purchased.

Instead of taking responsibility and resolving what should be a straightforward customer service issue, they have suggested alternative arrangements, including offering to refund the price difference between the LED and non-LED versions, effectively expecting me to accept a downgrade from the product I paid for. They have also previously suggested a £39 goodwill gesture for a wind rope.

Why should a customer who has paid for a brand-new, fully functioning LED parasol have to accept a damaged product, a downgrade or a goodwill gesture as a substitute for receiving what they actually ordered?

I have been more than reasonable and have given Patioslife ample opportunity to put this right. Unfortunately, the experience has demonstrated a complete lack of willingness to resolve the issue in a way that is fair to the customer.

A company's customer service really shows when something goes wrong, and in my experience, Patioslife has fallen well short of what I would expect.

My advice to anyone considering buying from Patioslife: AVOID AT ALL COSTS.

There are plenty of companies to purchase outdoor furniture from, and I would strongly recommend looking elsewhere. Spending over £400 should not result in months of frustration, damaged goods, additional insurance costs that have provided no apparent reassurance, and having to fight for a satisfactory resolution.

Very Disappointing Experience – Poor Communication and Excessive Delays

Unfortunately, my experience with Patioslife Australia has been extremely disappointing.

I purchased an umbrella for our charity, The Dish, back in August, and despite the significant amount of time that has passed, it still has not arrived. We were repeatedly assured that the order would be prioritised and delivered by the end of October. However, as that deadline approached, there was no communication or update regarding the shipment.

It is incredibly frustrating to have to continually chase up an order, especially when it was purchased for a charity to benefit people in our community. We have been left waiting for months, with very little communication and no clear indication of when, or if, the item will arrive.

Customer service is not just about apologising for delays; it is about keeping customers informed and following through on promises.

I have now requested a full refund. What should have been a positive purchase for our charity has turned into a complete waste of time and a very disappointing experience.

I would think twice before ordering from this store.

Like many other reviews of this company, I too have experienced extremely poor service. I spent a long time reviewing to make sure I was making a considered purchase. How wrong was I. I have been waiting since early July 2026, have an ill partner at home which is not helping the situation. I like others have sent over 20 emails with a long explanation as they why this and why that. I just want my money back. They will not give me contact details for the finance department. So really not sure what to do next. Complete SCAM and I am mortified

I STILL HAVE NOT RECIEVED A REFUND from patio life
now having to try credit card refund for good not recieved and money taken from my account.
I SPOKE TO MY BANK
PATIOLIFE are lying about settling the dispute I am emailing daily as to why they keep changing the story from being unable to refund to credit card and now unable to carry out bank transfer .

Avoid this company at all costs. If like me, you make the mistake or ordering and like most don’t actually receive the goods then know that they deliberately slow walk the refund process. If they have not refunded within two weeks of your refund request go straight to your credit card company to dispute the charge. I spent six weeks chasing Patioslife UK for my money bank and only received it through my credit card company.

Now it’s arrived I Love It - but before you order, please read my story so you can make an informed decision.
I ordered my Double Sided patio Umbrella before i read the online reviews, then when it wasn’t delivered after a couple of weeks, i got really worried that I had been scammed, so i jumped online and read some reviews and after that …. I WAS EVEN MORE WORRIED🤯🫨
So I started corresponding with the company and got some very vague answers in the beginning, my guess is they didn’t want to ad it that they don’t hold stock, what I think they do to keep the stock at a competitive price, is when you order…. They order from their supplier in China and they then send it to your Country (I’m in Australia) via SEA FREIGHT, so the initial transit time is really long whilst it makes its way by sea, then after it’s in the country, a local delivery company takes over and that goes smoothly and quickly.
They should tell customers this so you can understand that you will not see your order for a few months (in my case it took 2 months).

I hope this helps people understand their process, they are typically Chinese and don’t tell you, or didn’t tell me, my advantage is I used to work in shipping and understand sea freight is slow.

Plan ahead is my advice, sure keep track of your order, it don’t panic. I have now received and set up my Patio Umbrella and it’s beautiful, I’m so happy I bought this one, it has all the features promised, easy to assemble and no missing parts.

The process from order to delivery needs work to improve and in my opinion, the customer service should explain this to customers that it takes longer than usual to receive their order and not be so evasive because they are ashamed to admit the truth, but hopefully, that’s something this review may also improve for future customers.

The product is good quality and exactly what I wanted for my Patio, it now looks awesome🙌👍

Very efficient and competent service from the day my pergola was ordered, through to tracking advice, constant updates and very quick delivery. All 4 boxes were placed undercover when I was not home so very happy with that. When I needed follow up advice for plans etc nothing was a problem and plans were e-mailed immediately to me. Would recommend this company to anyone wanting good prices, efficient notifications and quick delivery. Very impressed.

Upon ordering, I received an advice regarding expected delivery. My umbrella and base were delivered in a timely manner and as advised. I've just assembled the umbrella and whilst mostly easy and obvious to assemble, the instructions were ambiguous for how the 6 arm extensions were fitted but we got there better without the instructions and using our grey matter. The finished unit is very good. It operates smoothly and as expected. You do need to stand on the base to operate the umbrella and the plastic of the base does feel a little thin as it flexes but I think this is just a "feel" thing. Very happy with the purchase and excellent value for money. Would, and have, recommended to family and friends. Customer communications were also excellent, so well done.