nutshell Insure Recenzje 

Good on line experience, easy to fill in all information.

My experience with Nutshell Insurance Services has been terrible!

I requested cancellation within the 14-day cooling-off period, yet they have failed to resolve my request and are demanding combined cancellation and insurance charges amounting to nearly 50% of the annual renewal fee, after just 10 days of cover.

I consider these charges excessive and completely disproportionate. Having a cooling-off period offers little reassurance when trying to use it results in this level of expense and frustration.

Communication has been poor, and the handling of my cancellation has fallen far below any reasonable standard of customer service. What should have been a straightforward request has become an unnecessarily difficult experience.

I am now pursuing the company’s formal complaints procedure and am also contacting the Financial Ombudsman Service to discuss the matter and my options for taking it further.

This experience has left me with no confidence in the company. I would strongly advise others to look elsewhere.

My car was insured with Nutshell last year. My renewal was due 1 November. On 3 October I went to a comparison site to renew. Nutshell came up with the best quote. In order to pay I went to " go to website".
I was not able to pay on there. I went on to chat with 3 different agents who did not understand that I wanted to accept and pay for the quote I was given. I chatted with Hlelalahle,Elihle,Lungisa and Bongiwe MadonselaIa.I have kept the transcripts. If this would not be so frustrating, they would be hilarious.
Anyway, I decided to wait for the renewal notice. It came and again, I went to pay on their website. As that was not possible, I had to spend another hour on chat to finally establish that the payment would be taken on 1 November. Today, 5 November I get a message saying that the payment was refused by my bank. My bank says no payment request was made. I was made to pay a £20 fine for non payment after approaching them 4 times asking them how to pay. If I refuse to pay it I was threatened with bayliffs and consequences that would affect my credit rating.
What I want to know is how an incopetent outfit like that get a 5* defaqto rating ( not that I know what it is, whatever it is, it is bent)
I will certainly not entertain the thought of using them again and will make sure that I will convey this message to as many potential customers as possible.
Message for Nutshell: please do not reply unless you want to reimburse the £20 you fraudulently took off me

firstly nutshell insurance are not an insurance company at all, they do nothing but farm their customers out to hire car companies these companies are only interested in carhire and storage charges and are unable to help with getting your car repaired as a priorty

They've stolen £56.58 of my money. I payed the agreed policy price, then they dipped into my bank account and help themselves to £105.93.
After a lot of Web chats I eventually got back £49.35 back. I've asked them about my £56.58 they still have. There reply was i got my ncd to them to late. They never asked me for proof of my ncd.
Do Not Use This Cowboy Outfit. Be Warned.

Really appalling service. Was lied to multiple times over chat.

They tried to deter me from making a complaint even telling me the wrong email address, chat agents don’t listen and do not review documents in a timely manner.

Considering changing provider to something with better customer service already and I’m only a few days in. Don’t be conned by the cheap prices, it’s not worth it.

Update: only after writing my review was I able to get any communication. I was able to cancel my insurance with them without penalty luckily due to these issues and getting passed around but it seems others were not as lucky, the resolution provided gets me out of the contract and away from my poor experiences but my concerns were still not addressed.

Excellent service and easy to use website

I would love to complain to Nutshell however it is not possible to login!

These people are nothing but thieves.
I spoke with them before purchasing the insurance, and they told me they couldn't provide details regarding the quote. After I bought the policy, I asked if I could drive other cars; they said no, so I decided to cancel the insurance less than an hour later. They charged me 25 for administration fees.
So, you can't speak with them over the phone.
2. They won't provide details unless you purchase the insurance.
3. They charge an "administration fee" after one hour if you don't agree to their terms.
Anywhere else in the world, you are given a period of time to change your mind about a product or return it for FREE.

With these people, no solution could be found other than them stealing my money. AVOID THIS INSURANCE. I WILL CONTACT THE OMBUDSMAN ABOUT THIS. This thievery must stop

Disgusting service , after accepting a Quote for my car insurance, not had a policy , payment notification , no agreement on start and finish of a policy ,only this survey ,

No contactable customer service/Useless. Fleeced for £25 due to them automictically renewing cover without permission. Only option was to have to pay £25 to cancel a policy I never even requested. When I tried to discuss the issue, I could not speak to anybody, just adamant BOT.. Do you wish to cancel your cover for a fee. Shocking business practice. I suggest you avoid using Nutshell.. They just take your money and offer no help.. Useless scam. Now that they have seen this review all of a sudden they are now offering to communicate. Too late. That should have been the basic level of customer communication in the first place. Not some tech BOT ripping me off for £25 To cancela policy I never authorised in the first place. A refund for your error is the only thing that will appease this legitimate grievance.

I have used a lot of car insurance companies over the years and some have left me in doubt of their integrity and unconfident if I should have an accident.
I trust in Nutshell & especially how easy it was to change policy with a new car.
Thanks

Was with direct line and I got a much better deal. Significantly lower price on csr insurance . Hassle free . Great service

Easy to deal with as i am not very good with using my phone

I purchased a policy on 26 September 2026.
Unfortunately I entered the wrong payment card (expired).
I received an email stating the payment had failed.
I contacted Nutshell and they opened my account and I entered the correct payment card.
Payment for the policy was taken out of my bank on the 3rd October.
I’m Happy driving around with my new policy.
I received an email on 20th October stating My policy had been CANCELLED.
I contacted them and they apologised and tried to resurrect my policy but they couldn’t.
I received a phone call from NutshellCredit Control on October 28th, stating that I owed £60 admin fees for cancellation of policy.
I argued the point that it WAS NOT ME who cancelled the policy it was you. But they will not change anything and will bad credit me if I don’t pay.
I am devastated.

Received renewal notice which is 18% higher than last year with no clams. Try to contact Nutshell to discuss change to cover but there supposed chat with us system does not work

Horrendous experience ! If you want customer service do not use this company. Their online customer service staff are not helpful at all. It took me 4 hours to sort out a simple problem with staff unwilling to help and you physically cannot change your payment details online meaning they then charge you and threaten to cancel the policy. They rely on pasted answers for any query and offer no help on the online service. 4 times I tried on chat to get someone to help me, one staff member even cut me off despite me stating I needed their help. Finally after 4 hours a staff member actually offered any service and to help me. Too late, I cancelled the policy but got charged a fee to leave. Why would anyone trust or have faith in this company, they do not deserve the custom of genuine people. Customer service at its worst, I’ve never experienced a company as bad ever. Nutshell you should be ashamed of the way you treat your customers.

Five star so far. Saved 50% on previous provider’s renewal quote so very happy with that. Pleased that nutshell have a five star defaqto and based part of my decision on recommendation through Money Saving Expert. Dashboard is easy to use and I’ve downloaded my documents for ease. Not used chat facility and hopefully won’t need to claim. So far, very satisfied.

today I received an email telling me they had auto renewed my policy, I had not received an email with an renewal quote this is normally standard practice with all good brokers. On the online portal you cannot speak to anyone on the online chat, the button does nothing! you cannot turn off the auto renewal, again the button does nothing, seems like a scam company to me. I have had to contact my bank to block them taking a payment. they may seem a few £`s cheaper than other brokers but it really is not worse the hassle, Shop elsewhere !

The virtual assistant is not helpful. Tried to change my policy due to a change in job on my account and it stated there were technical difficulties. Asked to speak to a human via chat, and was a very long drawn out affair tbf ended with the connection being lost again. I still have been unable to change my policy!