Frustrating and annoying CM5410 coffee machine reliability disaster
I purchased a CM5410 coffee machine from Miele in Poland 4 years ago, in which time it has failed 4 times and had to be returned for repair. Each time I have to repack the machine and wait for the courier sent to collect it. On the most recent failure, I refused to go through this tedious process once again unless Miele replaced the unreliable machine with a new one. They refused to commit to supplying a replacement unless their service centre agreed, so I've now given up on Miele and purchased a highly reviewed DeLongi machine instead.