iENYRID Recenzje 

DO NOT ORDER FROM THIS COMPANY.
Omg im not happy ive been scammed.
Got no confirmation email once id placed order nothing no order number nothing.
Absolutely fuming.
Thank god I paid with my credit card now will have to try and claim back my money.

DO NOT BUY!!!

Been stringing me along with sending videos, proving I'm pulling 4.50V with multi meter on a 68V Battery. Battery is defective as claims 4.50V is an indication that the BMS has been tripped. They are trying send a new charger when I already have 2 chargers showing flashing green/red lights and sent videos of BOTH!!! this thing will not take charge and poses a fire risk now at my home. Afraid to throw it away, afraid to not. This company has treated me grossly, please whatever you do go elsewhere for a scooter.

Out of stock parts that lead to weeks of waiting for them to be in stock only for the parts to come not functional! I bought the extended warranty thinking this should cover issues…..WRONG! I messaged them and they will argue (with incompetent verbiage)then asked for videos. I provided videos and yet zero response except “someone will assist you in fixing”. How do they expect to assist when they’re in China and I’m in the US? Horrible customer service, argumentative at best, just to wait and receive dysfunctional parts. Warning ⛔️ DO NOT BUY anything from them.

I've just bought a scooter from these absolutely amazing piece, delivery? Well came 2 days after order, the only thing for me to be negative about is my free gift that I've yet 2 receive, other than that 10/10 in everything, deffo be ordering from this site again when I need upgrading, recommend?
100% recommend these.
All's I av left to say is a massive thank you for scooter which is my birthday present from myself THANKYOU

I ordered an electric scooter a few days ago, The company have taken out the payment today and have cancelled the shipment. I have tried contacting them no response Extremely bad Customer Service Do not recommend. No sort of contact has been made by them.

I ordered an iENYRID M4Pro scooter and unfortunately it arrived faulty – the control/display panel does not work properly.
I contacted customer service straight away and was told a replacement part (screen) would be sent. However, they informed me this part has to come from China, which means a long delay. I explained clearly that I needed the scooter for my daughter over the Easter holidays and asked if they could source the part from a UK supplier instead, but they refused.
They then said they would “waive” a €20 shipping fee for the replacement part – which is unacceptable, as I should not be paying anything at all for a fault on a brand new item.
Due to the delay and inconvenience, I requested a full return and refund and asked for a return label or QR code. Since then, communication has stopped and I have had no response.
Very disappointing experience:
Faulty product on arrival
No suitable or timely solution offered
Attempt to charge for a warranty fix
Ignoring refund request
I would not recommend this company based on my experience. Buyers should be aware of the poor aftercare if something goes wrong.

I’d think twice before buying anything from this company, I had to open a dispute with klarna as they wouldn’t send me a returns label, then sent it to me once klarna contacted them I’ve since sent the scooter back but they refusing to refund me!! And been ignoring my emails socking customer service!!

The ienyrid es60 electric scooter is dangerous not because it's fast
Its because the way its built. front folk has been put together with one bolt under the folk to stop it all coming lose and 3 little side screws .basically the hole front from hadle bar to front folk is constantly lose bolts snapping . Ienyrid don't care about about the problems don't waste your money..and this all started straight after buying it. not after constant use it was taken back to the shop after only a couple off days. given back to me 2 weeks later for the same problems with the scooter to start again . THIS HAPPENED STRAIGHT AWAY NOT AFTER CONSTANT USE

After 1500km distance of the scooter dropped something about 50% ,from 40km to 20km(model : Ienyrid M4 pro Max 48V20Ah).Brakes are disaster ,IT cant be change for Better because of construction. Light Ok ,lock ,code on display super .If you want using regularly i would reccomend INVEST in Better scooter obviusly for more .

I’m sharing this to warn others.

I received the scooter on January 28th. Within just 5 days, on February 2nd, I formally initiated the return process because the product arrived with multiple defects.

The company advertises a 15-day return policy, which gave me confidence to make the purchase. However, instead of honoring that policy, they have been delaying the process and making it extremely difficult ever since February 2nd.

Now they are trying to charge extra fees to return a defective product — including shipping costs that are even higher than what I originally paid to receive it.

How is it acceptable that:
• I reported the issues within 5 days
• I am still within the advertised 15-day window
• The product arrived with problems
• And yet my refund would be LESS than what I paid?

This feels misleading and unfair. A return policy should not come with hidden charges or endless delays — especially when the product is defective.

I am currently working with my bank to resolve this matter.

If you’re considering buying from this company, please be very careful and fully understand what their “15-day return” really means.

Transparency and customer respect matter.

Great service

Customer service shocking !!
2 weeks after Xmas my sons scooter broke after sending videos of the error displayed on screen they proceeded to offer me parts that I was to repair the scooter myself .. laughable yes🤣 when did I become a scooter expert spent over £400 on this !!
Eventually after several weeks of emails they agreed to except the return however they wanted me to carry this massive heavy scooter to a post office and pay the money to return 🤨 which I obviously said no to after a couple of days they agreed to send a courier to collect and supplied a return label .
It’s now 5th Feb and they still haven’t repaired the scooter as I said I wanted a refund due to them not doing anything in a timely manner they said will you except a S1 refurbished second hand scooter absolutely not 😡 still waiting on a reply after stating I wish a full refund or I will be contacting watch dog this company is a rip off wish I had looked at trust pilot before purchasing this item !!

Notice how they respond to everyone like they fixed their problems yet we keep writing reviews how we all the it screwed. I wish I would've seen these reviews before I I bought the dual motor ES1 after unpacking and assembly, I turn it on and attempted to ride I got an 8e error on the display, I first contacted support and thought it was the throttle due to a Google search, they said they would send a throttle, but would take 2 to 3 weeks delivery time. So I bought another throttle switch on eBay. Switched it out, 8e error still there, contacted support again this time with video showing 8e error on display. They responded with a link to purchase a controller arm part saying it was faulty and I had to purchase part at 95 dollars. Bewildered and highly upset I asked for a return label because their website offers a worry free return policy if you start return.within 14 days and I had the scooter only a few days me we are now on day 9 going back and fourth but they are not honoring their own return policy. Horrible customer support bad company. I finally agreed to accept the controller arm because at least then it might be fixed.

To anyone thinking of buying from ienyrid then read these emails to see the service you will recieve if somethink goes wrong, day I recieved my scooter there was red oil inside the box and all over the frame, when assembling the scooter I tested all brakes etc and the rear brake line lever was soft and did not have any pressure at all which is when I noticed that is where the oil was coming from the brake line had split inside the scooter caseing. I then started to email ienyrid as didnt want to return the scooter as it was a gift just thought to repair it. So we went back and forth for a week with emails saying they had sent the new cable etc and told them I wanted a partial refund to purchase a brake bleed kit mineral oil as I shouldn't bare the costs when its a new scooter. I was told I would recieve a refund when I left a review on trust pilot.. after back and forth they then started blanking my emails so I started a new email thread on the ienyrid website to which I got a reply pretty mucb straight away and told me they would refund me and also send out a new brake line and send me a video on how to fit the new line. So I was confused as the last person I spoke to told me they had already sent the new line. The tracking I was sent was fake and no line was sent and again back and forth to again now being told I wont recieve anything till I leave a 5 star review and screen shot and send to them before they go any further all screen shots of emails and damage to scooter is here for you all to see. Do not buy of ienyrd as if anything goes wrong your left with a scooter that is dangerous. Also the brake lines are built into the scooter in the factory and then crimped either end to the caliper and the brake lever so regardless of a new line being sent it would be impossible to fit as no one is able to crimp the lines I have checked and the tools are impossible to come across. Worst company out there.

I ordered my son an iENYRID Scooted for Christmas as he has been asking for one for a few months. 
I ordered the scooter on 23/11/2025 and it was delivered on 25/11/2025 I did not take the scooter out of the packaging until Christmas eve as I did not want to risk my son seeing the scooter as well as safe storage not being possible if it was built.

When I tried to put the scooter together on Christmas eve i noticed that the scooter handle bar would not safely lock into place I watched numerous videos and still was unable to get the handle bar to safely lock in place. I emailed iENYRID on Christmas day and received a response the following day. 

I have exchanged multiple emails with the company in the first few emails they sent over videos to which I explained I have seen them all. I sent videos back of the issue and they finally sent a video back advising that I should use a hammer to hit the scooter folding pin into place.

as you can imagine this is not what I want to be doing with a brand new scoter, they offered to repair the scooter but i explained if this is what they expect customer to do with a faulty item I do not want a repair and asked for a refund. 

they emailed back advising that if I wanted a refund there would be 7% handling fare and round shipping cost+25% depreciation fare deducted from the refund. I have checked their website and can see they state this only applies to cancelled orders not faulty items.

There is no where on their website that explains the faulty item return policy.

I have advised them of this and they are still saying I will be charged the deductions for a refund.

Excellent experience! Very good

Amazing product, great correspondence. While Chinese, they were translating everything for me and were extremely helpful.

We bought a scooter 3 weeks ago cost £380 and lasted 16 days. We have written to them and we have to pay for parts to be sent and install it ourselves which leaves things to really get worse we want to return item and its impossible. We have to go through bank for charge back. Bad customer service.

04.12.2025 update , we have now been offerred a return but they are charging us for the return, plus a fee plus 25% depreciation of the scooter. We are challenging this under UK consumer laws. This what they say Here's the fee breakdown:
1. Your total order amount is £369
2. Shipping Fee is £120 (Round shipping)
3. Platform fee + Transaction Fees is 7% (£369 * 0.07 = £25.83)
4. Depreciation fee 25%(£369 * 0.25 = £92.25)

So, if you return the package, your deduction will be £120 + £25.83+ £92.25= £238.08

Your refund will be £369 -£238.08= £130.92

So we paid £369 and will get £130.92 criminal.