It takes at least several days to receive a response. Schedules keep getting delayed after a response is provided. The bot's response fails to meet the customer's needs. It takes more than three weeks... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
i have used website services before but in the recent time the customer service and support team is useless. i bought about 4 servers from 2 months ago. quality of servers getting low and 3 of 4 serve... Zobacz więcej
I am just ordering services from this company. For the time, support and answers by Vlad are perfect. He answers every question professionally and friendly at the same time, even if I ask too many que... Zobacz więcej
Reakcja na opinię
I've only been using FREAKHOSTING for a short time, just a couple of days. But I'm very happy with their VPS - they're fast and inexpensive. The support is incredibly awesome, especially the owner. Th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Web & Game Hosting Provider
Dane kontaktowe
86-90 Paul Street, EC2A 4NE, London, Zjednoczone Królestwo
- +44 115 7940794
- admin@freakhosting.com
- freakhosting.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 56% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
bad support
extremely poor support. I already paid the invoice, but it has been 6 days and my domain still hasn’t been activated. What’s even worse is that I haven’t received any response or even a simple update from support.
Waiting 6 days after payment with no activation and absolutely no communication is very disappointing. I expected much better service and customer support.
Great customer service
Great customer service, prices and performance!
++++rep Casi, always there to help!
so much delay reply and deployment
It takes at least several days to receive a response. Schedules keep getting delayed after a response is provided. The bot's response fails to meet the customer's needs. It takes more than three weeks to install the server.
Great Experience with Their Premium VPS
I started using Freak Hosting on June 30th after a friend on Discord recommended it to me, my biggest concern was DDoS protection, and they did not disappoint.
The DDoS protection, uptime, and server performance were fantastic, I was on one of their Premium VPS plans running a Minecraft server with 80+ plugins and an active player base, and the hardware handled it with zero issues, their support team was also great, responding in well under 24 hours every time I needed help.
Overall, a solid host that I'd highly recommend, I've used them for 2 months now (July and August), and it's been a great experience!
my experience with freakhosting services
i have used website services before but in the recent time the customer service and support team is useless. i bought about 4 servers from 2 months ago. quality of servers getting low and 3 of 4 servers i bought have network issues. if you call support it takes 6~12 hours to get response and 1~2 days to fix this simple issues. i think they should improve these things. uptime is good in servers but the support team must be improved
Completely Ghosted on Billing over 2 questions...
They have a notice on the cancel page for 0 reason. Oh made a mistake, and you opened a ticket like they said hours before it's processed: "The cancellation has been processed already unfortunately." Then later on completely ghosted I asked 2 questions about why having the notice and why they even told me to make a ticket, and if I would get anything because I followed what they said and have been waiting nearly a week with 0 reply, with me sending messages into it; this place is either insanely bad management or completely lacks any decent customer support process or their ticket system is completely broken.
My server was cancelled without my…
My server was cancelled without my knowledge, even though I had paid for it. They are scammers—be careful.
Fake landings
I was searching in google to see where I could work as reseller with their hosting service and came across their landing page. I tried to submit an application but got a 404 error on their endpoint. After contacting their tech support about this, it turned out that they do not offer such services. I regret the time I waster
So far not a good experience
So far not a good experience. I paid 20 hours ago for a gaming server. Told when purchasing that it would go live shortly after payment. I have tried to log a ticket but it keeps asking me to enter an email address, there is nowhere to enter an email address!!! I will be looking to cancel and going elsewhere. Alright its low priced, but I still want to actually use the service. Slow to no service and no way to raise a ticket.
Blocks all connections and speed test
Blocks all connections and speed test. Refuses to refund even though they claim to have a 2 day free trial. This company is a scam and I do not recommend purchasing thier service.
Installing takes ages to finish
I ordered 1 server
I ordered 1 server
I got 2
The second one said past due payment
NO CUSTOMER SERVICE AT ALL
I want a full refund because your servers never came up for me
After the 3 days they Deleted my server…
After the 3 days they Deleted my server and I couldn’t back it up
Excellent provider
We've been running our game hosting operation under Freakhosting for a while now, and the experience has been outstanding across the board. Uptime is rock solid. Support is genuinely fast and knowledgeable; every problem I've reported has been resolved promptly and without hassle. The Anti-DDoS protection is excellent, it holds up well even under real attack traffic, which matters a lot in the game hosting space. Overall, Freakhosting delivers exactly what they promise. If you're looking for a reliable infrastructure partner, I can recommend them without hesitation.
It took a while to get the server…
It took a while to get the server online, but it works great and very easy to use. 5/5
Awful
Awful - steer clear
For the price + Black Friday special I didn't expect them to be great or anything... and I was correct. Outdated Linux Builds, root passwords that didn't work, etc. (Arch) Very annoying but I could deal with it.
Then I was accused of using my server for illegal activity - what? I was running a Half-Life 2 Deathmatch server. Was told I was using an excessive amount of bandwidth (like 100x my other identical server that I had hosted with Vultr at the time) Did I get hacked? Not sure. They suspended me and I fought it for a bit and got everything back online which it sat for a few months.
Eventually I asked to move data centers from Dallas -> Virginia - which they allowed me to do without any extra charge (better hardware in VA) so I was pretty happy about that... however that is when the real problems began. I was being double charged ($5.49) for both the Dallas and Virginia Server, even though I only had the Virginia one now... I did not catch this for a while, nearly a year as I usually have 8-10 different servers running for our community and didn't look to closely as this was the cheapest one.
Upon realizing the error 10 months later, I began asking for a refund and they asked for every single transaction ID (a major pain, but whatever) so I gave them all that information. 2 more months went by and nothing - no refund, no communication other than the automated "we got your ticket and are working on it" message.
Finally I contacted PayPal and began getting my transactions refunded. While $55-60 isn't a huge deal, it was just such an overall piss-poor experience that I would never recommend this company to anyone, ever, no matter how cheap they offer you a vps. Go with someone good - Vultr has been great to me, though expensive, you get what you pay for.
Odpowiedź od FREAKHOSTING
Pretty Nice Support Ngl helped me quite…
Pretty Nice Support Ngl helped me quite a bit in their hosting side and the prices are pretty good. Maybe Include Backup invloved on gamehosting as other things all good
Odpowiedź od FREAKHOSTING
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.