Bedworld Recenzje 

I received wrong mattress. Same automated message every time. Send a photo

Iv sent photos 3 times

Disgraceful

Do not recommend buying from this company, especially if you are a trade or a designer. Invoice and a proof of VAT purchase has never been provided, only generic order confirmation via Stripe system. It's not legally transparent how they trade in Ireland, UK based company.

Extremely disappointing experience – refund still not received
I am extremely disappointed with Bedworld. I am still waiting for my refund, despite the amount of time that has passed and repeated attempts to get this resolved.
What makes the situation even more frustrating is that I was given the impression that the manager went on holiday while my refund was still outstanding. From a customer's perspective, it is unacceptable to have money tied up for so long without a proper resolution.
I have now had to involve my bank's fraud/dispute team to try to recover my money.

Kamy was very helpful and friendly during the delivery! Great service! 😊

Bought a mattress which sagged after a few nights. At this point customer service was helpful and arranged an exchange. The replacement mattress did the same. Due to family and health issues I was not at the property with the mattress for a long time so could not facilitate an exchange at that time, but I did inform them the replacement was also faulty and requested a refund. This was accepted at the time.
When I later could facilitate the return a new customer service agent responded that this could not be arranged as per their policy too much time had passed (9 months).
However, under consumer law a mattress is a high value item and even if the sagging was only reported 9 months later, it is still unacceptable. They then offered an exchange but I am not taking the chance again. Further, their delivery/return process is very inconvienient . They seem to be the only company who will not bring the mattress directly up to an apartment, only to the ground floor. I had to arrange to have help those two times to move the mattresses. Would not recommend ordering from here. If spending good money, go to Murphy’s, much better service. If on a budget, IKEA is so much better.

Great experience. I wasn’t expecting it. Mo delivered and he was so polite and efficient. Definitely buy from them again

DO NOT TRUST OR BUY FROM THIS COMPANY.
Poor quality and completely untrustworthy.
One of the worst companies I have ever dealt with.
There is no customer service department to deal with complaints. No body knows what they are doing and fed up of the constant lies I’m being fed.
They also asked for cash so not sure if the tax man would be interested???

Took a month for bed frame and mattress to arrive caster wheels all snaped first night and mattress sunk in the middle after 2 weeks avoid this company waste of time and money.

I contacted bedworld as I was interested in purchasing a bed, I had 3 basic questions, after I had asked the 2nd question the customer service agent just hung up.

June 10th 2026, Forwarded confirmation of purchase of a bed and mattress, which included delivery and assembly as per website.
Confirmed verbally with a representative at your company I also ensured that the height from floor to top of mattress would be no higher than 25 inches. I informed you that my father was elderly, with mobility issues and a falls risk, so this was imperative.
June 12th: the stress began when Mona informed me in an email that delivery did not include assembly.
I had to remind her that assembly was definitely included on your website via email on June 13th.
June 14th: Mona wrote back informing me that she would get back to " confirm IF we can accommodate this schedule"
June 15th: Beth confirmed that assembly would be included. Beth also acknowledged that my father was elderly and that you would try and take this into account for delivery and try and arrange same at a later time,
Then we got messages to say that the bed would be delivered on Saturday June 27th, between 7am and 7pm, with no mention of assembly included. I sent you an email re my concerns around same.
June 20th: Beth emailed to say that the delivery would be after 8am and that assembly would be added to the driver's notes.
The day before, my husband and I moved 2 4ft 6" beds around so my father had to sleep in another room which was quiet hard for him,
June 27th: the bed arrived to the house and the frame would not go in.
It is a bungalow but the frame arrived as a full frame, so it would not fit
In the process, it hit off my parents alarm box which broke the system.
I got through to a manager via phone.
Cameron was understanding , but thought we had a two-story but I said it was a bungalow as described in our delivery form.
He said that the frame would be split and assured me that the integrity of the bed would not be negatively impacted on . He also said that you have to do this a lot. I said that I work in home care and that companies expect to encounter these difficulties and wonder why the frame had to come so big in the first place when you have to frequently split it for efficient delivery.
Cameron mention that we could incur charges for return of goods initially. Naturally I voice my objection to this.
He then said that only the frame would go back minus charge . The rest of the goods were left sitting in my parent's narrow porch.
My mother was extremely stressed about the whole thing. She is in her late 80's and my father's wellbeing is her priority.
My husband and I moved my father's old bed back into the room to try and normalise things an bit as my parents were both very upset.
May I also add that the delivery guys Zed and his colleague were professional and kind and none of this was their fault.
Mona was in touch by email re manager callback and I relayed progress re same to her.
So the adjusted bed arrived with Zed on Saturday June 4thaafter communication re same.
The whole day was another nightmare.
Zed tried his best, but was on his own and was not prepared by your company that assembly was to happen on delivery.
My brothers were home to do garden work for my father, so they and my husband and I helped and then Zed set about assembly.
However, the mattress was very high up at its lowest point. It was supposed to be under 25" and was nearly a foot higher than that.
While Zed was on the phone to your company, I spotted that the mattress was not sinking into the frame like it did on delivery.
When Zed came back, we took off he mattress. Zed pointed out the timber supports that had been added by your engineers. He said that this is done fro additional support when a bed is split. Thankfully Zed knew his facts and was patient and helpful.
My brothers then checked your manuals and saw that the supports were too high, not allowing the bed to drop to the recommended 27cm.
Zed recommended a jigsaw at that point and we discussed another mattress.
Zed said we could hang onto the mattress given and the frame and that an 8" memory foam mattress would be prioritised for delivery. He said that if we could not " fix" the maladjusted frame, then another would be sent.
It took hours, but we finally adjusted the supports to allow the bed to sink evenly to the correct height.
However, they were home specifically to do work for my parents which was negatively impacted on.
The mattress was high and sticking to frame and continued to be a falls risk and difficult for my parents. My mother was beyond upset and I asked your company to direct all contact to me, though was frequently ignored.
July 10th: Failed to get Confirmation of mattress delivery.
July 11th . Email with assurance of priority.
I reminded you of falls risk and parents upset
Calls continued
Delivery after 7am!! Tuesday 21st
July 21st: came before 14:00 with Zed who was excellent.
I noted that mattress holders not working and Zed assured me that 3 of the right ones would be sent.

5 stars easy review for Zed and kamy they couldn’t have been more helpful from start to finish, when you have lads like these working for you, you will always make customers very happy, thanks again lads 🙏

Customer service team needed awakening but outstanding service from Zed in delivering and offloading at our property that ended the service on the best note possible! Thanks Zed!

Customer service is deplorable.
Will not deliver in a timely manner
Beds and mattress appear to be ordered direct from an Asia location.
Unreliable, avoid at all costs

I bought the double 4”6 bundle deal, ottoman base, mattress and head board. I have it about 3 weeks but I was changing rooms so only put it together today. It seems fine and sturdy and the mattress looks fab, I bought it for my son so hopefully everything will be okay. So far so good 🤗 Marie (Cork)

Delivery driver Kamy was excellent. Helped with bringing the contents up two flights of stairs as I was here by myself. He also gave me tips for assembly and how to leave the ottoman up until the mattress is here. Assembly included would give this company 5 stars. Although assembly was very accessible and user friendly.

We got two beds today and had some unpleasant experiences so far including the legs not fitting onto the bed because the inside part is warped but I mostly want to complain about the colour.
I'm so tired of companies lying about colour on their sites, the options of fabric for my bed were 3 greys, a brown and a pink. I hate grey, absolutely cannot stand it so I chose brown. The bed comes and it's the greyest grey I've ever seen. Email them and they tell me it's the same colour, that it's meant to be a brown toned grey. Like saying a dog is a cat because it has whiskers.
I absolutely hate my bed! I hate that it's grey and I hate that I was lied to and I hate that now the employee I'm emailing is talking to me like I'm an idiot. Now I have to assemble the stupid thing.
The picture on the site was just plain brown, the fabric in person is just grey, slightly warm toned, pretty much indistinguishable from the two grey options on the site.
I've never in my life bought a bed, this was meant to be the first bed that was just mine

We purchased the Luxury Pocket Spring Memory Foam Trio Guest Bed and within 2 months it was broken, frame is extremely light with no support under the mattress only a thin layer of wallboard. May as well be sleeping on the floor when sleeping in the mattress provided. Not sure where the memory foam is as the mattress we got had springs. But cheap buy twice

Delivery driver arrived on his own with no trolley to deliver a king sized bed. Had to park out side gate as was not comfortable driving through narrow gates. He was polite but had been sent out to deliver items without the help or equipment. If I had not been able to help him, he would have had to drag items across the gravel.

Ordered a mattress, best prices on the internet, kept me informed of the progress of the order throughout. Delivery date was slightly longer than advertised but then it was coming from the UK so I assume they "batch orders". They telephone five days before delivery and told me when it would be delivered. The delivery driver called me an hour before delivery to ensure we would be home to take delivery, he arrived exactly when he said he would, he was helpful and polite with both the delivery of the new mattress and the collection of the old one. It is rare these days to get such efficient service, very impressed

Absolutely brilliant Moh & Z.
Went above and beyond and very friendly.