Justin M

To Whom It May Concern,

Although this message will likely go unread or ignored, I feel compelled to speak on behalf of a large portion of your player base that is clearly becoming frustrated and exhausted with the current state of ARC Raiders.

I have been a lifelong gamer. Video games have always been an escape, an experience, and something that brought genuine excitement into my life. When friends first recommended ARC Raiders to me, I was intrigued. At the time, I only owned a PlayStation 4, despite also having a capable gaming PC. However, because I genuinely believed in what your game appeared to offer, I went out of my way to purchase a PlayStation 5 specifically to experience ARC Raiders on console.

The first time I loaded into Speranza, I was blown away.

The atmosphere, the visuals, the sound design, the sense of discovery — it felt like stepping into an entirely new world. Exploring with friends, completing quests, gathering resources, collecting fruit, fighting ARC units, or simply walking through the environment admiring the beauty of the game created an experience that felt rare in modern gaming. It was immersive, refreshing, and genuinely enjoyable.

Yes, we all understood that PvP existed. Initially, it added tension and unpredictability in moderation. That balance is now completely gone.

After several months, the game has devolved into a miserable experience dominated almost entirely by toxic PvP behavior, camping, and players exploiting every opportunity to ruin the experience for others. Casual players can no longer enter a session and simply enjoy the game. Every extraction point becomes an ambush. Every encounter becomes paranoia. Every moment of progress feels temporary because someone is inevitably waiting to shoot players in the back moments before extraction.

That is not tension. That is not excitement. That is not fun.

Many of us work 60–70 hours a week. We have children, families, responsibilities, and limited free time. We log into games to decompress and enjoy ourselves with friends — not to become targets for people who spend entire matches hiding near exits waiting to punish others for simply trying to play the game.

I have attempted every workaround possible. I disabled cross-platform play. I switched regions. Nothing changes. The problem is embedded into the core experience because there is currently no space for casual players to enjoy the world you created without constant harassment from PvP-focused players.

As a result, you have officially lost me as a player.

I will be uninstalling the game, and I will not return unless meaningful changes are made — specifically the introduction of dedicated non-PvP or casual maps. Many players do not want forced PvP. We never asked for every single moment of gameplay to revolve around it. We simply want the ability to enjoy your world, your quests, your atmosphere, and your gameplay loop without being relentlessly punished for existing.

The solution is not complicated.

Create separate map instances or servers with PvP disabled. Give players a choice. Allow casual players and competitive players to coexist instead of forcing one group to dominate the other. If you implement this change, I genuinely believe you will see a dramatic increase in player retention and daily active users. Right now, however, your current design philosophy is driving players away at a rate that will continue to outpace growth.

You are losing players daily, and many of us are reaching the point where we are no longer willing to tolerate it.

Until PvP is no longer forced into every aspect of the experience, I am done supporting the game. I also intend to voice these concerns publicly within the community because I know for a fact I am not alone in feeling this way.

ARC Raiders has the foundation to become something truly incredible. But right now, that potential is being buried underneath a community environment that rewards toxicity over enjoyment.

Sincerely,

A Former Supporter of ARC Raiders

Terrible Internet Service and Even Worse Customer Support – Avoid at All Costs
I’ve been dealing with consistently poor internet service for months, and after tonight’s experience, I’ve had enough. The connection is unreliable, slow, and drops frequently even under normal conditions. But what pushed me over the edge was their unannounced “planned maintenance” that completely shut off my internet with zero warning.
I was in the middle of working on an important project at home and had already invested over 2.5 hours of focused work when the internet suddenly died. No prior notice, no email, no app alert — nothing. I immediately opened a chat with customer service, hoping for an explanation or estimated restoration time. Instead, the representative coldly told me to “read the disclosure and terms and conditions,” because they apparently reserve the right to shut down service whenever they feel like it for maintenance.
That’s not acceptable. Customers shouldn’t have to constantly check fine print just to avoid losing hours of work because the provider decided to flip a switch without warning.
To make matters worse, this so-called maintenance hasn’t improved anything. The internet was already terrible before the outage — slow speeds, frequent buffering, and instability — and it’s still just as bad when it comes back on. Whatever they’re doing clearly isn’t fixing the underlying issues.
This combination of chronically bad service, surprise outages that kill productivity, and dismissive customer support that hides behind legal jargon instead of actually helping has completely destroyed any trust I had left. I’m actively looking for a new provider and would strongly advise anyone considering this company to look elsewhere. Save yourself the frustration and lost time.