Kamil

Hej Kamil,
Dziękujemy za tę miłą opinię! Cieszymy się, że obsługa była szybka i sprawna - zależy nam na tym, aby każde zamówienie dotarło do Ciebie bez zbędnych komplikacji. Mamy nadzieję, że produkty spełniają Twoje oczekiwania!
~ Huel

Dziękujemy za pozytywną recenzję na Trustpilot! 🌟 Cieszymy się, że okulary Layoners spełniły Twoje oczekiwania i są zgodne z opisem oraz zdjęciami. 🕶️ Dążymy do tego, aby dostarczać naszym klientom wysokiej jakości produkty i dbać o każdy szczegół.

Jeżeli będziesz mieć pytania lub potrzebować wsparcia, prosimy o kontakt z naszym zespołem obsługi klienta. Jesteśmy tu dla Ciebie! 😊 Życzymy miłego dnia i cieszymy się, że możesz cieszyć się naszymi produktami Layoners! 🌞

Hello there!

We are really sorry to hear about your experience. Rest assured, we treat feedback with the utmost care, and we will surely take further steps to improve the area you mentioned.

Revolut Team perfectly understands how financial matters are important to our users, and we treat them with a high level of care and accuracy to meet all expectations.

Source of funds checks are very important but few people are aware of them. Revolut is committed to stopping financial crime at every opportunity and one of the ways in which we do this is by following the money trail. During the source of funds check we'll ask you to provide documents that prove that your hard earned cash comes from a legitimate source and identify how and for what purpose your account is being funded. While we can't say for sure how long such a check might take, we're doing our best to finish the reviews as soon as possible. Feel free to check our help center page to learn more about this topic: https://www.revolut.com/help/profile-and-plan/security-and-personal-data/i-need-to-verify-my-source-of-funds.


If you still need any support, please remember that you can always contact us via the in-app chat (which can be accessed by going to the app's Profile section > Help > New chat and typing in "live agent"). Our agents will be more than happy to assist!

The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Revolut, we’re always trying to streamline our procedures and processes to improve the experience for our users.

We have additionally reached out to you here on Trustpilot to get some more data from your end about this case so that this could be looked into internally by us. We'll make sure to clarify this for you and assist properly with this.

Yours,
Revolut Team