I will never buy anything through Paddle again.
I have made a purchase of a Slowdive app for my iPhone but outside the AppStore. When I realized going through my bank statements that I have three separate, very strange charges each to a different amount marked as PADDLE.NET*SLOWDIVE, I immediately contacted the SLOWDIVE customer service asking to stop billing me and to refund the charges. I attached bank statement screenshots.
SLOWIDVE asked me to supply information like make and model of my phone, country of purchase and screenshot of receipts, I realized first that I did not have any purchase receipts in my mailbox either from Slowdive or Paddle so I logged in to my Paddle.net account and saw there were no mention of the charges or SLOWDIVE purchase. Then I opened a conversation directly with Paddle.
During my conversation with Paddle, it was confirmed via email that they have charged me these three amounts. Nontheless, after few emails they have started on with the same requirements as the SLOWDIVE did (Country in which payment was made, make and model of my phone, screenshot from the main page of aplication, screenshot of my payment receipt).
To this date (now over a month of conversations with Paddle and Slowdive), I have not been able to cancel my subscription and get the three charges refunded.
When I was charged again for Slowdive app. this time a much higher amount, I had to cancel my credit card and report the issue to the Police.
Paddle did not take responsibility for charging my account without any trace on my Paddle account either.
13 sierpnia 2024
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