Absolute nightmare – Unreliable company and fake shipping!
I am extremely disappointed and frustrated with Momcozy. I have been waiting for over a month for my warranty replacement, and the experience has been a disaster.
First, they provided a fake DHL tracking number. For nearly two weeks, the status never changed, and when I contacted DHL, they confirmed the package was never physically handed over to them. The company simply lied about shipping it.
Now, after I caught them in their lies, they suddenly claim the model I am waiting for is "out of stock." They promise the world in emails but deliver nothing. I am left without working breast pumps for weeks, which is unacceptable for a mother's daily needs.
Don't be fooled by their polite emails – they are just stalling and misleading customers. Save your money and nerves, buy from a reliable brand instead. Total scam experience.
Order status: Still not received after 30+ days.
UPDATE:
The package arrived very quickly after I posted this review. It’s a shame it took a public complaint to get things moving after such a long wait, because the products themselves are actually amazing and of great quality. If it weren’t for the shipping nightmare, I would be completely satisfied. Interestingly, the original tracking from April 4th still shows "Label Created," confirming that the first shipment was never sent.
Final verdict: great gear, but the customer service and logistics definitely need to catch up.
Odpowiedź od Momcozy
Dear Customer,
Thank you for your honest feedback, and we are truly sorry to hear about the frustration and disappointment you've experienced. Please allow us to address your concerns directly.
Regarding the DHL tracking number:
We want to assure you that the tracking number we provided was legitimate, and the replacement was indeed handed over to the carrier. Unfortunately, it appears the package may have been lost or stopped updating during transit. We sincerely apologize for this — it is not the level of service we expect, and we deeply regret the distress it has caused you.
Regarding the out-of-stock issue:
After investigating, we confirmed that the item was lost in transit. As a result, we now need to resend the replacement. However, due to current stock shortages, there has been a delay. We completely understand how frustrating this must be, especially after waiting for so long.
What we are doing now:
We are prioritizing your case. Once the replacement is reshipped, we will provide you with a new tracking number immediately. No more delays, no more confusion.
We know that words alone cannot undo the weeks of inconvenience you've endured, especially as a mother who relies on her pump daily. We take full responsibility for the poor experience and we are committed to making this right.
Please allow us a little more time to reship your replacement. We will update you personally as soon as it is on its way.
Thank you for giving us the chance to make things right. We are truly sorry.
Best regards,
Momcozy Customer Support Team