Anónimo

Extremely disappointing experience from start to finish.

I wasn't new to premium photo books when I placed this order. I've created several high-end photo books in the past with another provider, and they looked and felt like professionally published coffee table books. Since I now needed a company that prints within Europe, I decided to try Saal based on its excellent reputation.

My first photo book cost around €150 and was intended as a gift. Unfortunately, it arrived with severely warped pages. Customer service initially attributed the issue to humidity, but after keeping the book in a dry environment for several days, nothing changed.

They agreed to provide a replacement, but the problems only got worse. When I reordered the exact same project, more than 15 photos that had previously been uploaded and successfully printed had mysteriously disappeared from the Saal platform. Their software had somehow lost them, leaving blank pages in the album.

I contacted customer service almost immediately after placing the order and asked them to cancel it, explaining that the album was incomplete because of a problem with their platform. They refused, saying the order could not be cancelled, even though they knew it would be printed with missing images.

The replacement album arrived exactly as expected: with blank pages. I had also switched from Silk Photo Paper to Glossy Photo Paper, hoping to avoid the warping issue, but I found the glossy paper to look and feel plasticky and much lower quality than I expected from a premium photo book.

To make matters worse, I was told I would receive a voucher so I could correct the project and order it again, but I never received it.

I understand that manufacturing issues can happen. What disappointed me most was how the situation was handled. Instead of resolving one problem, each step created another, and after multiple emails I was left with two unusable photo books and no real solution.

Based on my experience, I cannot recommend Saal.

La experiencia con Spartoo ha sido buena. He recibido el producto en perfectas condiciones y en todo momento he podido hacer el seguimiento del mismo a través de su web.
Todo me ha parecido muy claro y fácil.
El único punto de mejor es el tiempo de entrega del pedido. Hice la compra el 19 de diciembre y no lo recibí hasta el día 7 de enero, lo cual no fue ideal porque lo quería para reyes. Supongo que en estas fechas se tienen que hacer los pedidos con más margen!