Jean-Pierre Janvier

The advertised 10% welcome discount didn't work, so the promotion felt misleading from the outset. After I contacted customer service about it, my emails were simply ignored.

To make matters worse, the customer service phone number listed on the website wasn't working.

I then tried contacting the Southgate store directly, calling eight times over two days, but nobody answered.

When I eventually collected my cake, I explained to the member of staff that I'd been trying to call to rearrange my collection time. She showed little interest, and when I asked whether the phone was working, she simply turned around and walked into the back room without responding.

Overall, I experienced virtually no customer service.

The product itself was good. The cake tasted great and was reasonably priced.

Unfortunately, the overall experience suggested a business that is prioritising low prices over customer service. The staff appeared disengaged and unmotivated, whether because of workload, training, or wider organisational issues. Whatever the reason, it resulted in a very poor customer experience.

Personally, I would rather pay 20% more for a cake from a company that invests in its customer experience—ensuring promotional offers work correctly, customer service emails are answered, phone lines function, stores answer their calls, and staff are empowered to help customers.

I don't believe this is simply the fault of the Southgate staff or the customer service team. It feels like a wider organisational issue. I hope the company takes this feedback constructively and looks at how it supports and equips its employees, because motivated staff are ultimately what create a positive customer experience.

Great experience. Can’t wait to breakdown again.

Spoke with Sarah regarding visiting care, great call, knowledgeable and helped with my enquiry perfectly

Great ecom experience, delivered on time, with sufficient updates and tracking, product as advertised.

The experience has been the worst. The voucher system took ages to sort out with the shop (the electric
Bike shop) who not only charged a fee for the privilege, but never responded to emails, calls or WhatsApp messages, what should’ve taken an hour to place an 3 item order, took 7 days, hours holding on the phone and multiple email chases and incorrect receipts .

The order still has not been fully fulfilled. And no one is responding to address the order

Either no one knew the process to deal with this scheme, or no one cares

Frustrating and pushy sales people
Cannot renew a simple connector licence without 20 emails, several iterations and 20 days.

Save your business hours and buy elsewhere

Great fast experience, very helpful and very good value , Callum our account manager was excellent all throughout the process

This is a scam website. I purchased a winter coat for my 1 year old.

They not only didn’t deliver the product and ignored requests to cancel/refund, they also used my card details to set up a reoccurring subscription service I never ordered and tried to charge my card for another order a few weeks later.

I also had a number of unrecognised charge attempts from other sites including amazon shortly after my order - which (given this has never happened before) I can only presume was them also.

I luckily got refunded through my bank but would’ve lost more if I hadn’t cancelled my card in time.

The app took £140.00 out of my account, whilst stating the payment didn't go through.

The app is surely not compliant - it cannot take payments and tell users the transactions didn't go through,

no one in zipcar cares, they have just taken money (stuck in pending for several days) without refunding.

Can't fault shavekit one bit. Delivery's on time, products are as good (if not better) than the top high street brands and they're always responsive to any customer service enquiry.