Eugene

Super company. We always much prefer using a small independent and Matt and his fitter were brilliant. Fast, efficient, no messing about and really helpful with product info - We’d thoroughly recommend them :)

Simple, professional and perfect fit. We're very happy with the service we received from David (David Rose 117068) and would absolutely recommend him and Hillarys. Many thanks!

New double glazed panels came as and when expected. Fuss-free

::: EDIT - finally delivered :::

I tried to find out as much as I could about Holan before ordering a part for my R ninet, but could really only find negative reviews - late delivery, poor comms…

I thought I’ve give them a chance, so I took a punt on a small order anyway (a relocation bracket for my R nineT’s rear indicators - where the postage was actually more than the part!) - sadly I have found the negative stories to be accurate.

After ordering I waited a week for a dispatch notice. None came, so I chased - took several emails and Facebook Messenger messages, but eventually they told me it had shipped, on 11th June, but provided no tracking.

As of Friday 27th June it hadn’t arrived. It’s taken several more emails and messages (including requests for tracking numbers that were ignored) with little to no reply until yesterday I finally got a message with a tracking number… after a rather terse message from myself to as what the heck was going on!

They told me on 11th June it had shipped. The tracking I eventually got yesterday shows that it was not even received by the postage company until 25th June (2 weeks later).

As of 29th June, I’d still not received my order and their communication is virtually non-existent - when they do bother to reply, it’s short, unapologetic and ultimately unhelpful. So initially, 1 star. I might raise it to 2 if I ever actually receive my order, but would NEVER order from them again.

I feel sorry for anyone who has spent more money with them.

:: EDIT ::
My order was finally delivered yesterday (July 10th) - unreasonably slow and continual chasing for comms has made for a very poor experience. Excuses were given about 'Brexit' but I've ordered other things from the EU without such delays. Due to the lateness of delivery and poor communication (when it finally came) means I wouldn't use them again.

Great service - helpful emails and quick delivery - many thanks chaps!

Lovely company to deal with and ours is a fabulous, bespoke ‘live edge’ table, beautifully made and on time ahead of Christmas. We had many admiring comments from family and friends over the holidays. The folks at Acumen were really helpful with finding the right wood colour for us too, eventually doing a mix of colours that worked out beautifully. We love our table and wouldn’t hesitate to order again in the future. We’re very happy campers (or diners!)

I'm really happy with my dealings with Rite-Bike. I felt I got a good price on the bike I wanted, it was serviced (including new tyres) before delivery and they arranged delivery the day after they'd prepped it. I'd happily buy from them again. Simple, hassle-free deal. Thanks folks!

I think a company’s true colours show when there’s a problem to solve and so in my experience Rusticland have done a great job.

We ordered a table that for whatever reason was not right when delivered and we chose to return it for a refund.

Rusticland promptly arranged collection and fully refunded us including delivery so we were not left out of pocket at all.

Problems occur with any company, but it’s only the bad experiences you hear about, rarely the good so I’m happy to redress that balance.

From start to finish, the team at Marble Tops have been brilliant.

Very helpful in their workshop as we chose a material, professional and friendly communications before and after measuring up and an efficient and mess-free installation resulting in a great looking kitchen worktop.

Couldn't be happier!

We ordered some flooring that was unfortunately low on stock and then discontinued by the manufacturer, but Ifran (excuse me if I've spelt your name wrong!) set about to find us a great alternative product.

The wood we eventually received was just what we wanted, so very pleased with their service.

I'd use them again without hesitation.

I found they had the helmet I wanted on sale so I called to make sure they had it in stock. They were very polite and called me back within minutes having checked personally that they had the stock and then they still managed to dispatch and deliver to me before Christmas (even though I ordered inly days before).

Great service. They'll be my first port of call when I need a new helmet next time.