Patio Seating Set
We purchased a patio set that included a fire pit, two chairs, a couch, and two ottomans. It came in 4 different shipments, which was fine. It was explained on the boxes that it would be multiple deliveries. The first set of cushion covers was evidently lost in transit; we never received them. I contacted customer support and got a reply within 24 hours. Customer service is responsive; it just takes 18-24 hours to get a reply due to international time differences. They sent out another set of covers, and they arrived 3 days later. Fit perfectly and were the right color. I then had an issue with one of the chairs and again contacted them twice. They wanted a video to show the issue. I sent that and got a reply asking me to check the assembly. It was my fault; I had put one piece facing the wrong way, and once I changed it, it worked fine. I would get this set again. Customer service has been responsive. It took longer to get everything than I expected, having ordered it through Amazon. Nice set, however, and a reasonable price.