Jason T

Jack and TJ did a brilliant job with the delivery. They were careful with everything, made sure nothing was damaged, and handled the sofa like pros. Both were really polite and easy to deal with, which made the whole experience smooth and stress-free. Great service all round.

What an amazing company. I had a special custom subwoofer cable request so I emailed them my request. I had a reply within an hour - and it was 'no problem we can do that'. And they did! Delivered very quickly and the cable was excellent, and a great price as well. Very refreshing to find a company like this that can tailor to your needs.

Simple to book, lots of provider and car choices, and a great price. Much cheaper than going direct.

Good prices, superb quality patches, and cheap delivery. What more can you ask. I was slightly worried seeing as there was only 1 review, but I didn't have to worry!

Good range, great prices and super fast delivery.

I sent a present to my brother, it was sent to his address but with my name on it. When DPD delivered it, he wasn't in, so they tried to deliver to a neighbour, who refused it as they didn't recognise the name. Now what DPD did next is unacceptable, on the advice of the neighbour they sent the package back to the sender. We have people stay with us now and again, names change at an address, what was DPD thinking? This caused a lot of trouble as the item was purchased with vouchers and a discount, now I have to wait 15 days for a refund, then re-order without the discount and no doubt I've lost my voucher.
All DPD could do is offer an apology and say 'they will speak to the branch about it to make sure it doesn't happen again'. Not good enough DPD! A lazy driver who simply couldn't be bothered has caused me hours of hassle!!!

You cannot use the prepaid card anywhere in the UK, and believe me I've tried! They are declined everywhere I try. I even tried on the websites I was told they work on, like AliExpress, but no, they declined it too. So now I have a chunk of money sitting on a card I cannot access, and the customer service team seem to be manned by bots, sending useless replies back to you - which makes it even more frustrating. Terrible experience, who would ever use this company to send gifts to people, it creates a negative experience all round.

Update: Customer services did come back to me, and have swapped my card for a card of my choice (not a big choice to be honest) for a UK retailer (and at a very poor conversion $ to £ rate!), so I have increased from 1 star to 2 stars.

After nearly 2 years of painstakingly bad service, I am leaving Now Broadband. I'm not sure Now even have a customer service department, all you ever receive are automated messages. And when I call them, I just get cut off (although their website seem to be blaming 3 mobile for this!). Over my contract term I had to contact them over poor broadband stability, they would not help me at all because I had a wireless extender plugged in to the router, even though the issue was the line dropping to the exchange, they seem to want to find an excuse so they don't have to help. There are so many better providers out there, avoid avoid avoid this one at all costs, unless you want a substandard service with zero customer support.

I recently joined Connect Fibre and had fibre installed at my property. When I first spoke to them asking how the cable would be routed to my property, they quickly replied saying they could send an engineer out, and I was under no commitment to proceed with the installation if I wasn't happy with what was proposed. I decided to go ahead and have some of my block paved driveway lifted. I'll be honest I was very worried because it seemed (to me) a massive task. The install team came out, dug a small hole in the pavement, then ran the cable under my block paved driveway, to a small box fitted on the side of my house. When they were finished you could barely see what they had done, it was such a tidy job! Then the next day another guy came out to route the cable into the house and install the router. He was such a nice guy, friendly and very careful of my house. A couple of hours later he was done, with yet another superb clean and tidy install. Now I have incredibly fast broadband, and I have to give a mention of the router they provide, it is first class. I have 40 connections in my house, and it handles them all with absolutely no issues.

I also have to say the customer service team is awesome, on my few chats with them they have been responsive and helpful, absolutely brilliant, it makes a change to be able to speak to someone quickly when you have a problem, my previous broadband provider (NOW Broadband) was absolutely terrible, Connect Fibre is like a breath of fresh air! I cannot recommend them enough - long may it last!

Good range. Seriously quick delivery! and well packaged too.

I ordered an item for delivery. All seemed good, I was given a tracking number within a day, however the item never moved from 'waiting to item to be given to the post office'. CeX do not want you to contact them until 2 weeks have gone past, however after a week, I sent an email. A couple of days later I did get a response, and apart from the annoying 'check with your neighbours, they may have taken it in', they promised to look into it further. Turns out the store hadn't actually sent it for whatever reason, which is pretty poor service. I did receive the item a few days later and I was happy with the item, just a shame I didn't receive it 10 days earlier as I should have!

I wanted a driveway sealer for my block paving. I called and had a LOT of very helpful advice from Jacob. I tried a sample and was very happy with the results. I went on to buy 2 tubs of sealer and a roller kit (applying it was very easy). The end result is day and night difference to the faded horrible drive I had before, it almost looks new, and the way the sealant works I expect I won't be weeding the drive every weekend now! Fantastic company and I don't hesitate to recommend them and their block paving sealer.

Ordered on Monday, item was delivered Tuesday! And it was the cheapest price of anywhere I could find. Lots of communication emails regarding delivery too, so I knew exactly where my item was, and when it would be delivered. Great service, thank you!

I wanted to replace my under cabinet lights for dimmable LED strips. I wasn't entirely sure what I needed to do this, so I called SimpleLighting and spoke to Will. We discussed options and what I required. I then gave Will the sizes I needed for all the lights (9 in total) and he gave me a quote for everything I needed (transformer to match the light ourput, plus dimmer and remote). Price was respectable and I ordered. The items came quickly and each light had been made to specification, with soldered connectors in place ready to wire. Top quality service and goods. Totally transformed my kitchen. Can't recommend them enough. Thanks Will!

Placed an order for a large electrical appliance. Payment taken. Arranged a delivery date with the couriers. Then get an email from Freemans saying due to a pricing error they have cancelled the order. Still waiting for a refund and now I have to pay for the item on my credit card even though I never received it (the refund has not yet been paid back on my credit card). Poor show Freemans.

Wow! I ordered a gold iPhone 12 Pro for a xmas present for my daughter. The phone arrived in its original box (with lead!) and it was IMMACULATE. There was not a single mark on it anywhere. One very happy customer thank you!

I ordered a 'Pristine' iPhone 12 Pro from TBPS. The phone came anything but pristine, you could see the screen had been replaced and there were scratches on the top of the phone where the screen had been removed. I chose to return the phone. The customer service team were good, it was fairly easy to return (however I had to pay for return postage and claim it back afterwards which I wasn't overly happy about). I did receive both the return postage payment and the original phone payment back fairly quickly. Just a shame the phone was so poor!

This was my first time using Jet2, and I've had friends recommend them to me which I why I thought i'd give them a go.

We had a 3 night break in Dubrovnik, and as it was a special occasion we booked a nice hotel which fell under the 'Indulgent escape' category, which gave us a few special personal touches.

Check-in at the airport was quick and easy, we had a fast pass through customs which actually turned out to be slower than normal as nobody was in the queue!

All the attendants on the flight were amazing, friendly and helpful.

When we landed we were guided to our transport, which was a private taxi direct to our hotel. We also had a text from our rep and a welcome pack given to us.

The hotel was incredible, so a good choice for Jet2 to use it as part of their package.

The return transport was on time, and again a private transfer. Staff at the airport got us checked in quickly, and the return flight was super, again the flight attendants were very attentive and friendly.

The only small negative was we had 2 free drinks on each plane journey as part of our package, and I hadn't got the voucher from Jet2 (should have been on an email?), so it was a bit of a faff having to find documentation to show the attendants so they could give us the drinks.

All in all absolutely amazing. I will DEFINITELY use Jet2 again for this type of holiday. Normally I book everything separately, but this was just as cheap and took all the stress and hassle out of the DIY approach!

This company has no safety procedures in place to protect traders. They do not seem to care about transactions happening on its platform. Trying to speak to someone or add information to appeals is impossible. It allows unscrupulous people to take advantage through its gaping loopholes which allow fraud.
My time is up for eBay. I’ve lost money one time too many. Joke of a company.

I'll be honest: I was very wary of getting a company in with no guarantees of finding a central heating leak I knew was under a concrete floor somewhere in my house. I was scared I'd throw a lot of money and not get it resolved. Luckily my fears were unfounded.
We had an engineer called Jamie. When he turned up at my house straight away he was very careful with our property, putting on shoe protectors straight away. Lots of very clever testing later (heat detection, damp detection, gas tracing), he found a location where he was certain the leak was. He kept me informed throughout the morning what he was doing, and asked if I wanted to go ahead and allow him to excavate the pipework. Considering this involved breaking into a concrete floor in my kitchen, there was barely any mess, he was tidying up as he went. Excavation was handled so well, considering there were gas pipes also underground to be carefully navigated around. A couple of hours later all the pipework was on show (about a 40cm square), and also the leaking pipe was found! Half hour or so later new pipework had been welded in place, and the system was tested and proved to be working.
Overall I can't recommend this company enough. From the first phone call I had with the company (a lady sorry I can't remember your name), who was extremely helpful and didn't rush me and answered all my questions, to Jamie who was informative and polite, and also the detailed report I received the day after. All amazing.