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WO2024185140A1 - Information processing device - Google Patents

Information processing device Download PDF

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Publication number
WO2024185140A1
WO2024185140A1 PCT/JP2023/009124 JP2023009124W WO2024185140A1 WO 2024185140 A1 WO2024185140 A1 WO 2024185140A1 JP 2023009124 W JP2023009124 W JP 2023009124W WO 2024185140 A1 WO2024185140 A1 WO 2024185140A1
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WO
WIPO (PCT)
Prior art keywords
identification information
accident
call identification
call
processing unit
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Pending
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PCT/JP2023/009124
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French (fr)
Japanese (ja)
Inventor
学 鈴木
誠司 山主
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Pioneer Corp
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Pioneer Corp
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Publication date
Application filed by Pioneer Corp filed Critical Pioneer Corp
Priority to JP2025505042A priority Critical patent/JPWO2024185140A1/ja
Priority to PCT/JP2023/009124 priority patent/WO2024185140A1/en
Priority to CN202380081105.1A priority patent/CN120322355A/en
Publication of WO2024185140A1 publication Critical patent/WO2024185140A1/en
Anticipated expiration legal-status Critical
Pending legal-status Critical Current

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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60R—VEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
    • B60R21/00—Arrangements or fittings on vehicles for protecting or preventing injuries to occupants or pedestrians in case of accidents or other traffic risks
    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles

Definitions

  • the present invention relates to an information processing device.
  • the call center operator will call back to the in-vehicle unit. However, if the occupant is away from the vehicle when the call back is made, the call center operator will not be able to talk to the occupant using the in-vehicle unit.
  • One example of the problem that this invention aims to solve is how to enable a rapid response in the event of an accident.
  • the invention described in claim 1 is an information processing device installed in a mobile body, and includes a call identification information acquisition processing unit that acquires call identification information, which is identification information for calls using a mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection unit that detects an accident on the mobile body, and a transmission processing unit that transmits the call identification information acquired by the call identification information acquisition processing unit to a server device when an accident is detected by the accident detection unit.
  • a call identification information acquisition processing unit that acquires call identification information, which is identification information for calls using a mobile terminal, from a mobile terminal using short-range wireless communication
  • an accident detection unit that detects an accident on the mobile body
  • a transmission processing unit that transmits the call identification information acquired by the call identification information acquisition processing unit to a server device when an accident is detected by the accident detection unit.
  • the invention described in claim 10 is an information processing method executed by an information processing device installed in a mobile body, and includes a call identification information acquisition process step of acquiring call identification information, which is identification information for calls using a mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection process step of detecting an accident on the mobile body, and a transmission process step of transmitting the call identification information acquired by the call identification information acquisition process to a server device if an accident is detected by the accident detection process.
  • the invention described in claim 11 is an information processing program that causes a computer to execute the information processing method described in claim 10.
  • the invention described in claim 12 stores the information processing program described in claim 11.
  • FIG. 1 is a diagram showing an in-vehicle device 100 according to an embodiment of the present invention.
  • 2 is a diagram illustrating the relationship between the vehicle-mounted device 100, the server device SV, and the portable terminal PT.
  • FIG. FIG. 2 is a diagram illustrating a control unit 110.
  • 11 is a diagram showing an example of a processing operation executed by a control unit 110 when an accident is detected by an accident detection unit 111.
  • the information processing device is an information processing device installed in a mobile body, and has a call identification information acquisition processing unit that acquires call identification information, which is identification information for calls using the mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection unit that detects an accident in the mobile body, and a transmission processing unit that transmits the call identification information acquired by the call identification information acquisition processing unit to a server device if an accident is detected by the accident detection unit. Therefore, in this embodiment, even if the driver of the mobile body is away from the mobile body when the operator of the server device calls back to the information processing device, the operator of the server device can call back to the mobile terminal carried by the driver of the mobile body. As a result, in this embodiment, the operator of the server device can talk to the driver of the mobile body, and a quick response is possible in the event of an accident.
  • the call identification information transmitted by the transmission processing unit may be the call identification information most recently acquired among the call identification information acquired by the call identification information acquisition processing unit. In this way, the call identification information of the mobile terminal carried by a person who is likely to have been riding in the mobile body at the time the accident occurred is transmitted to the server device. As a result, the operator of the server device is more likely to be able to communicate with the driver of the mobile body, etc.
  • the transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit and the time when the call identification information was acquired when an accident is detected by the accident detection unit. This also allows the operator of the server device to know the call identification information of the mobile terminal carried by a person who is likely to have been riding in the mobile object at the time the accident occurred, and as a result, the operator of the server device is more likely to be able to communicate with the driver of the mobile object, etc.
  • the call identification information acquisition processing unit may acquire call identification information of a mobile terminal from a mobile terminal with which a connection is established by short-range wireless communication when the mobile body is turned on. In this way, it becomes possible to acquire call identification information of a mobile terminal carried by a person who was riding in the mobile body when the use of the mobile body is started. As a result, it becomes possible to transmit to a server device call identification information of a mobile terminal carried by a person who is likely to have been riding in the mobile body at the time the accident occurred.
  • the call identification information acquisition processing unit may acquire, when an accident is detected by the accident detection unit, call identification information of the mobile terminal with which a connection is established by short-range wireless communication from the mobile terminal. In this way, it becomes possible to transmit to the server device call identification information of a mobile terminal carried by a person who is more likely to have been on board the moving object at the time the accident occurred.
  • the call identification information acquisition processing unit may acquire call identification information of a mobile terminal with which a connection is established by short-range wireless communication at a predetermined time interval. This also makes it possible to transmit to the server device call identification information of a mobile terminal carried by a person who is likely to have been riding on a moving object at the time the accident occurred.
  • the information processing device may further have a biometric information acquisition processing unit that acquires biometric information of a person using a mobile terminal from the mobile terminal using short-range wireless communication when an accident is detected by the accident detection unit, and the transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit and the biometric information acquired by the biometric information acquisition unit to the server device when an accident is detected by the accident detection unit.
  • the operator of the server device SV can know the biometric information of the driver of the mobile unit M, etc., and can determine whether or not an emergency call is necessary.
  • the information processing device may further include a call processing unit that calls a call contact for the server device when an accident is detected by the accident detection unit. In this way, when an accident occurs, the operator of the server device can use the information processing device to talk to the driver of a moving object, etc.
  • the transmission processing unit may be configured to transmit, when an accident is detected by the accident detection unit, accident information related to the accident and the call identification information acquired by the call identification information acquisition processing unit to the server device. In this manner, the operator of the server device SV can obtain information about the accident that occurred on the mobile unit M.
  • the transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit to the server device at a predetermined time interval even if the accident detection unit does not detect an accident.
  • the predetermined time interval is, for example, 30 minutes.
  • the server device may notify an operator that an accident may have occurred on a mobile object if the call identification information is no longer transmitted from the information processing device at the specified time interval. In this manner, the operator of the server device can call a mobile terminal carried by the driver of the mobile object, etc. As a result, in this embodiment, the operator of the server device can talk to the driver of the mobile object, etc., enabling a rapid response in the event of an accident.
  • the transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit to the server device when the mobile body is turned on (e.g., the engine of the mobile body is turned on or the power of the mobile body is turned on), when the power of an information processing device installed in the mobile body is turned on, or when an instruction is given by a user (e.g., the driver) even if the accident detection unit does not detect an accident.
  • the operator of the server device can make a call to a mobile terminal carried by the driver of the mobile body, etc.
  • the information processing method is an information processing method executed by an information processing device installed in a mobile body, and includes a call identification information acquisition process step of acquiring call identification information, which is identification information for calls using the mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection process step of detecting an accident on the mobile body, and a transmission process step of transmitting the call identification information acquired by the call identification information acquisition process to a server device if an accident is detected by the accident detection process. Therefore, in this embodiment, even if the driver of the mobile body is away from the mobile body when the operator of the server device calls back to the information processing device, the operator of the server device can call back to the mobile terminal carried by the driver of the mobile body. As a result, in this embodiment, the operator of the server device can talk to the driver of the mobile body, and a quick response is possible in the event of an accident.
  • an information processing program causes a computer to execute the above-mentioned information processing method. Therefore, in this embodiment, a quick response is possible in the event of an accident.
  • a computer-readable storage medium stores the above-mentioned information processing program.
  • the above-mentioned information processing program can be distributed as a standalone program in addition to being incorporated into a device, and version upgrades, etc. can be easily performed.
  • ⁇ In-vehicle device 100> 1 is a diagram showing an in-vehicle device 100 according to an embodiment of the present invention.
  • the in-vehicle device 100 includes a control unit 110, a communication unit 120, a short-range wireless communication unit 130, a microphone 140, and a speaker 150.
  • the in-vehicle device 100 is a device installed in a moving object M such as a vehicle, and is, for example, a drive recorder or a car navigation system.
  • the control unit 110 is, for example, configured by a computer.
  • the communication unit 120 is a communication device for transmitting and receiving information to and from other devices (including remote devices) via a communication line such as a mobile phone communication line (e.g., 4G or 5G).
  • the short-range wireless communication unit 130 is a communication device for performing short-range wireless communication such as a wireless LAN (e.g., Wi-Fi (registered trademark)) or Bluetooth (registered trademark).
  • the control unit 110 of the vehicle-mounted device 100 corresponds to the "information processing device" of the above embodiment.
  • the vehicle-mounted device 100 uses communication by the communication unit 120 to send and receive information with a server device SV (e.g., a server device at a call center) located outside the mobile body M, and uses communication by the short-range wireless communication unit 130 (short-range wireless communication) to send and receive information with a portable terminal PT (e.g., a portable terminal carried by a passenger of the mobile body M) located inside the mobile body M.
  • a server device SV e.g., a server device at a call center
  • the short-range wireless communication unit 130 short-range wireless communication
  • a portable terminal PT e.g., a portable terminal carried by a passenger of the mobile body M located inside the mobile body M.
  • a portable terminal PT e.g., a portable terminal carried by a passenger of the mobile body M
  • FIG. 2 one portable terminal PT is shown in FIG. 2, there may be multiple portable terminals PT located inside the mobile body M.
  • FIG. 3 is a diagram showing the control unit 110.
  • the control unit 110 has an accident detection unit 111 and a call processing unit 112.
  • the accident detection unit 111 detects that an accident has occurred on the moving body M. For example, the accident detection unit 111 acquires the acceleration of the moving body M, checks whether the acquired acceleration exceeds a predetermined acceleration value, and determines that an accident has occurred when the acquired acceleration exceeds the predetermined acceleration value.
  • the call processing unit 112 calls the telephone contact for the server device SV.
  • the telephone contact for the server device SV is, for example, the server device SV itself or a telephone used by the operator of the server device SV.
  • an operator of the server device SV e.g., a call center operator
  • a call using such an in-vehicle device 100 may be disconnected for some reason.
  • the operator of the server device SV may call back to the in-vehicle device 100 in order to resume the call with the driver of the mobile unit M.
  • the operator of the server device SV will not be able to use the in-vehicle device 100 to make a call with the driver of the mobile unit M.
  • the control unit 110 in this embodiment further includes a call identification information acquisition processing unit 113 and a transmission processing unit 114, as shown in FIG. 3.
  • the call identification information acquisition processing unit 113 acquires call identification information, which is identification information for calls using the mobile terminal PT, from the mobile terminal PT using communication by the short-range wireless communication unit 130.
  • the call identification information, which is identification information for calls using the mobile terminal PT is, for example, the telephone number of the mobile terminal PT.
  • the transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV. At this time, the transmission processing unit 114 may transmit the call identification information to the server device SV via the mobile terminal PT using communication with the mobile terminal PT by the short-range wireless communication unit 130, or may transmit the call identification information directly to the server device SV using communication by the communication unit 120.
  • the operator of the server device SV can call back to the mobile terminal PT carried by the driver of the mobile unit M.
  • the operator of the server device SV can talk to the driver of the mobile unit M, enabling a quick response in the event of an accident.
  • the call identification information transmitted by the transmission processing unit 114 is the call identification information most recently acquired among the call identification information acquired by the call identification information acquisition processing unit 113.
  • the transmission processing unit 114 may transmit the call identification information acquired by the call identification information acquisition processing unit 113, together with the time at which the call identification information was acquired.
  • the operator of the server device SV can learn the call identification information of a mobile terminal carried by a person who is likely to have been riding in the mobile unit M at the time the accident occurred, and as a result, the operator of the server device SV is more likely to be able to communicate with the driver of the mobile unit M, etc.
  • FIG. 4 is a diagram showing an example of the processing operation executed by the control unit 110 when an accident is detected by the accident detection unit 111.
  • the call processing unit 112 makes a call to a call contact for the server device SV (S401).
  • the transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV (S402).
  • the call identification information acquisition processing unit 113 may acquire the call identification information of the portable terminal PT from the portable terminal PT with which a connection is established by short-range wireless communication when the mobile body is turned on, for example. In this way, when the use of the mobile body M is started, it is possible to acquire the call identification information of the portable terminal PT carried by a person who was riding in the mobile body M. As a result, it is possible to transmit the call identification information of the portable terminal PT carried by a person who is likely to have been riding in the mobile body M at the time the accident occurred to the server device SV.
  • the call identification information acquisition processing unit 113 may acquire call identification information of a mobile terminal PT from the mobile terminal PT with which a connection is established by short-range wireless communication when an accident is detected by the accident detection unit 111. In this way, it becomes possible to transmit to the server device call identification information of a mobile terminal PT carried by a person who is more likely to have been riding on the mobile body M at the time the accident occurred.
  • the call identification information acquisition processing unit 113 may acquire, at a predetermined time interval, the call identification information of the mobile terminal PT from the mobile terminal PT with which a connection has been established by short-range wireless communication. In this way, it becomes possible to transmit to the server device the call identification information of the mobile terminal PT carried by a person who is likely to have been riding on the mobile body M at the time the accident occurred.
  • the control unit 110 may further include a biometric information acquisition processing unit 115 as shown in Fig. 3.
  • the biometric information acquisition processing unit 115 acquires biometric information of a person using the portable terminal PT from the portable terminal PT using communication by the short-range wireless communication unit 130.
  • the transmission processing unit 114 may transmit the biometric information acquired by the biometric information acquisition unit 115 to the server device SV in addition to the call identification information acquired by the call identification information acquisition processing unit 113.
  • the biometric information includes, for example, heart rate and pulse.
  • the operator of the server device SV can learn the biometric information of the driver of the mobile unit M, etc., and can determine whether or not an emergency call is necessary.
  • the transmission processing unit 114 may acquire accident information, which is information related to the accident, and transmit the acquired accident information in addition to the call identification information acquired by the call identification information acquisition processing unit 113.
  • the accident information may include, for example, the speed, acceleration, and position information of the moving body M, and an image captured by an imaging device installed on the moving body M.
  • the operator of the server device SV can obtain information about accidents that occur on the mobile unit M.

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  • Engineering & Computer Science (AREA)
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Abstract

The present invention enables a quick response in the case of an accident. The present invention detects an accident of a moving body by using short-range radio communication to acquire, from a mobile terminal, call identification information, which is identification information for a call using the mobile terminal, and if an accident has been detected, transmits the acquired call identification information to a server device.

Description

情報処理装置Information processing device

　本発明は、情報処理装置に関する。 The present invention relates to an information processing device.

　事故が発生したときに、自動車内に設置されたドライブレコーダなどの車載器を用いて、保険会社等のコールセンターのオペレータとの通話を可能にする技術がある（例えば、特許文献１）。コールセンターのオペレータは、この通話により、事故時の対応に関するアドバイスをすることや、自動車の乗員の状態を確認し、必要に応じて、救急要請をすることが可能であり、事故時の迅速な対応が可能になる。 There is a technology that allows a call to be made to an operator at a call center of an insurance company or the like using an in-vehicle device such as a drive recorder installed in the vehicle when an accident occurs (for example, Patent Document 1). Through this call, the call center operator can give advice on how to respond to the accident, check the condition of the vehicle's occupants, and, if necessary, call for an emergency medical service, enabling a rapid response to the accident.

特開２０１７－４６１２５号公報JP 2017-46125 A

　このような車載器を用いた通話がなんらかの原因で切断されたときには、コールセンターのオペレータは、車載器にコールバックをする。しかしながら、コールバックしたときに乗員が自動車から離れている場合、コールセンターのオペレータは、車載器を用いて、自動車の乗員と通話を行うことができない。 If a call using such an in-vehicle unit is disconnected for some reason, the call center operator will call back to the in-vehicle unit. However, if the occupant is away from the vehicle when the call back is made, the call center operator will not be able to talk to the occupant using the in-vehicle unit.

　本発明が解決しようとする課題としては、事故時の迅速な対応を可能にすることが一例として挙げられる。 One example of the problem that this invention aims to solve is how to enable a rapid response in the event of an accident.

　上記課題を解決するために、請求項１に記載の発明は、移動体に設置された情報処理装置であって、近距離無線通信を用いて、携帯端末から、当該携帯端末を用いた通話のための識別情報である通話用識別情報を取得する通話用識別情報取得処理部と、前記移動体の事故を検知する事故検知部と、前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報をサーバ装置に送信する送信処理部と、を有する。 In order to solve the above problem, the invention described in claim 1 is an information processing device installed in a mobile body, and includes a call identification information acquisition processing unit that acquires call identification information, which is identification information for calls using a mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection unit that detects an accident on the mobile body, and a transmission processing unit that transmits the call identification information acquired by the call identification information acquisition processing unit to a server device when an accident is detected by the accident detection unit.

　請求項１０に記載の発明は、移動体に設置された情報処理装置により実行される情報処理方法であって、近距離無線通信を用いて、携帯端末から、当該携帯端末を用いた通話のための識別情報である通話用識別情報を取得する通話用識別情報取得処理工程と、前記移動体の事故を検知する事故検知工程と、前記事故検知工程により事故が検知されたならば、前記通話用識別情報取得処理工程により取得された通話用識別情報をサーバ装置に送信する送信処理工程と、を有する。 The invention described in claim 10 is an information processing method executed by an information processing device installed in a mobile body, and includes a call identification information acquisition process step of acquiring call identification information, which is identification information for calls using a mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection process step of detecting an accident on the mobile body, and a transmission process step of transmitting the call identification information acquired by the call identification information acquisition process to a server device if an accident is detected by the accident detection process.

　請求項１１に記載の発明は、請求項１０に記載の情報処理方法を、コンピュータに実行させる情報処理プログラム。 The invention described in claim 11 is an information processing program that causes a computer to execute the information processing method described in claim 10.

　請求項１２に記載の発明は、請求項１１に記載の情報処理プログラムを記憶している。 The invention described in claim 12 stores the information processing program described in claim 11.

本発明の一実施例に係る車載器１００を示す図である。1 is a diagram showing an in-vehicle device 100 according to an embodiment of the present invention. 車載器１００とサーバ装置ＳＶと携帯端末ＰＴとの関係を説明する図である。2 is a diagram illustrating the relationship between the vehicle-mounted device 100, the server device SV, and the portable terminal PT. FIG. 制御部１１０を示す図である。FIG. 2 is a diagram illustrating a control unit 110. 事故検知部１１１により事故が検知された際に制御部１１０により実行される処理動作の一例を示す図である。11 is a diagram showing an example of a processing operation executed by a control unit 110 when an accident is detected by an accident detection unit 111. FIG.

　本発明の一実施形態に係る情報処理装置は、移動体に設置された情報処理装置であって、近距離無線通信を用いて、携帯端末から、当該携帯端末を用いた通話のための識別情報である通話用識別情報を取得する通話用識別情報取得処理部と、前記移動体の事故を検知する事故検知部と、前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報をサーバ装置に送信する送信処理部と、を有する。このため、本実施形態では、サーバ装置のオペレータが、情報処理装置にコールバックをした際に移動体のドライバ等が移動体から離れている場合であっても、サーバ装置のオペレータは、移動体のドライバ等が携帯する携帯端末にコールバックすることが可能である。結果、本実施形態では、サーバ装置のオペレータは、移動体のドライバ等と通話することが可能であり、事故時の迅速な対応が可能である。 The information processing device according to one embodiment of the present invention is an information processing device installed in a mobile body, and has a call identification information acquisition processing unit that acquires call identification information, which is identification information for calls using the mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection unit that detects an accident in the mobile body, and a transmission processing unit that transmits the call identification information acquired by the call identification information acquisition processing unit to a server device if an accident is detected by the accident detection unit. Therefore, in this embodiment, even if the driver of the mobile body is away from the mobile body when the operator of the server device calls back to the information processing device, the operator of the server device can call back to the mobile terminal carried by the driver of the mobile body. As a result, in this embodiment, the operator of the server device can talk to the driver of the mobile body, and a quick response is possible in the event of an accident.

　前記送信処理部により送信される通話用識別情報は、前記通話用識別情報取得処理部により取得された通話用識別情報のうちの直近に取得された通話用識別情報であるようにしても良い。このようにすることで、事故が発生したタイミングに移動体に乗車していた可能性が高い者が携帯する携帯端末の通話用識別情報がサーバ装置に送信されることになる。結果、サーバ装置のオペレータが移動体のドライバ等と通話することができる可能性がより高くなる。 The call identification information transmitted by the transmission processing unit may be the call identification information most recently acquired among the call identification information acquired by the call identification information acquisition processing unit. In this way, the call identification information of the mobile terminal carried by a person who is likely to have been riding in the mobile body at the time the accident occurred is transmitted to the server device. As a result, the operator of the server device is more likely to be able to communicate with the driver of the mobile body, etc.

　前記送信処理部は、前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報と、当該通話用識別情報が取得された時間と、を送信するようにしても良い。このようにすることでも、サーバ装置のオペレータは、事故が発生したタイミングに移動体に乗車していた可能性が高い者が携帯する携帯端末の通話用識別情報を知ることが可能になり、結果、サーバ装置のオペレータが移動体のドライバ等と通話することができる可能性がより高くなる。 The transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit and the time when the call identification information was acquired when an accident is detected by the accident detection unit. This also allows the operator of the server device to know the call identification information of the mobile terminal carried by a person who is likely to have been riding in the mobile object at the time the accident occurred, and as a result, the operator of the server device is more likely to be able to communicate with the driver of the mobile object, etc.

　前記通話用識別情報取得処理部は、前記移動体がオンになったときに、近距離無線通信による接続が確立している携帯端末から、当該携帯端末の通話用識別情報を取得するようにしても良い。このようにすることで、移動体の使用が開始される際に、移動体に乗車していた者が携帯する携帯端末の通話用識別情報を取得することが可能になる。結果、事故が発生したタイミングに移動体に乗車していた可能性が高い者が携帯する携帯端末の通話用識別情報をサーバ装置に送信することが可能になる。 The call identification information acquisition processing unit may acquire call identification information of a mobile terminal from a mobile terminal with which a connection is established by short-range wireless communication when the mobile body is turned on. In this way, it becomes possible to acquire call identification information of a mobile terminal carried by a person who was riding in the mobile body when the use of the mobile body is started. As a result, it becomes possible to transmit to a server device call identification information of a mobile terminal carried by a person who is likely to have been riding in the mobile body at the time the accident occurred.

　前記通話用識別情報取得処理部は、前記事故検知部により事故が検知されたときに、近距離無線通信による接続が確立している携帯端末から、当該携帯端末の通話用識別情報を取得するようにしても良い。このようにすることで、事故が発生したタイミングに移動体に乗車していた可能性がより高い者が携帯する携帯端末の通話用識別情報をサーバ装置に送信することが可能になる。 The call identification information acquisition processing unit may acquire, when an accident is detected by the accident detection unit, call identification information of the mobile terminal with which a connection is established by short-range wireless communication from the mobile terminal. In this way, it becomes possible to transmit to the server device call identification information of a mobile terminal carried by a person who is more likely to have been on board the moving object at the time the accident occurred.

　前記通話用識別情報取得処理部は、所定の時間間隔で、近距離無線通信による接続が確立している携帯端末から、当該携帯端末の通話用識別情報を取得するようにしても良い。このようにすることでも、事故が発生したタイミングに移動体に乗車していた可能性が高い者が携帯する携帯端末の通話用識別情報をサーバ装置に送信することが可能になる。 The call identification information acquisition processing unit may acquire call identification information of a mobile terminal with which a connection is established by short-range wireless communication at a predetermined time interval. This also makes it possible to transmit to the server device call identification information of a mobile terminal carried by a person who is likely to have been riding on a moving object at the time the accident occurred.

　前記情報処理装置は、前記事故検知部により事故が検知されたときに、近距離無線通信を用いて、携帯端末を使用する者の生体情報を当該携帯端末から取得する生体情報取得処理部をさらに有し、前記送信処理部は、前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報と、前記生体情報取得部により取得された生体情報と、を前記サーバ装置に送信するようにしても良い。このようにすることで、サーバ装置ＳＶのオペレータが、移動体Ｍのドライバ等の生体情報を知ることが可能になり、救急要請が必要であるのか否かの判断をすることが可能になる。 The information processing device may further have a biometric information acquisition processing unit that acquires biometric information of a person using a mobile terminal from the mobile terminal using short-range wireless communication when an accident is detected by the accident detection unit, and the transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit and the biometric information acquired by the biometric information acquisition unit to the server device when an accident is detected by the accident detection unit. In this way, the operator of the server device SV can know the biometric information of the driver of the mobile unit M, etc., and can determine whether or not an emergency call is necessary.

　前記情報処理装置は、前記事故検知部により事故が検知されたならば、前記サーバ装置に関する通話用連絡先に発呼する発呼処理部をさらに有するようにしても良い。このようにすることで、事故が発生した際に、サーバ装置のオペレータが、情報処理装置を用いて、移動体のドライバ等と通話することが可能になる。 The information processing device may further include a call processing unit that calls a call contact for the server device when an accident is detected by the accident detection unit. In this way, when an accident occurs, the operator of the server device can use the information processing device to talk to the driver of a moving object, etc.

　前記送信処理部は、前記事故検知部により事故が検知されたならば、当該事故に関する事故情報と、前記通話用識別情報取得処理部により取得された通話用識別情報と、を前記サーバ装置に送信するようにしても良い。このようにすることで、サーバ装置ＳＶのオペレータが、移動体Ｍに発生した事故についての情報を得ることが可能になる。 The transmission processing unit may be configured to transmit, when an accident is detected by the accident detection unit, accident information related to the accident and the call identification information acquired by the call identification information acquisition processing unit to the server device. In this manner, the operator of the server device SV can obtain information about the accident that occurred on the mobile unit M.

　前記送信処理部は、前記事故検知部が事故を検知しなくとも、所定の時間間隔で、前記通話用識別情報取得処理部により取得された通話用識別情報をサーバ装置に送信するようにしてもよい。このようにすることで、移動体に設置された情報処理装置が移動体の事故によって故障した場合であっても、通話用識別情報が情報処理装置の故障前にサーバ装置に既に送信されているため、サーバ装置のオペレータは、移動体のドライバ等が携帯する携帯端末に発呼することが可能になる。前記所定の時間間隔は、例えば、３０分である。 The transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit to the server device at a predetermined time interval even if the accident detection unit does not detect an accident. By doing so, even if the information processing device installed in the mobile body breaks down due to an accident involving the mobile body, the operator of the server device can make a call to a mobile terminal carried by the driver of the mobile body, etc., because the call identification information has already been transmitted to the server device before the information processing device broke down. The predetermined time interval is, for example, 30 minutes.

　前記サーバー装置は、前記所定の時間間隔で前記通話用識別情報が情報処理装置から送信されなくなったならば、移動体に事故が発生した可能性をオペレータに通知するようにしても良い。このようにすることで、サーバ装置のオペレータは、移動体のドライバ等が携帯する携帯端末に発呼することが可能になる。結果、本実施形態では、サーバ装置のオペレータは、移動体のドライバ等と通話することが可能であり、事故時の迅速な対応が可能となる。 The server device may notify an operator that an accident may have occurred on a mobile object if the call identification information is no longer transmitted from the information processing device at the specified time interval. In this manner, the operator of the server device can call a mobile terminal carried by the driver of the mobile object, etc. As a result, in this embodiment, the operator of the server device can talk to the driver of the mobile object, etc., enabling a rapid response in the event of an accident.

　前記送信処理部は、前記事故検知部が事故を検知しなくとも、移動体がオンになったこと（例えば、移動体のエンジンがオンになったことや、移動体の電源がオンになったこと）に起因して、移動体に設置された情報処理装置の電源がオンになったことに起因して、またはユーザ（例えば、ドライバ）による指示があったことに起因して、前記通話用識別情報取得処理部により取得された通話用識別情報をサーバ装置に送信するようにしてもよい。このようにすることで、事故により移動体に設置された情報処理装置が移動体の事故によって故障した場合であっても、サーバ装置のオペレータは、移動体のドライバ等が携帯する携帯端末に発呼することが可能となる。 The transmission processing unit may transmit the call identification information acquired by the call identification information acquisition processing unit to the server device when the mobile body is turned on (e.g., the engine of the mobile body is turned on or the power of the mobile body is turned on), when the power of an information processing device installed in the mobile body is turned on, or when an instruction is given by a user (e.g., the driver) even if the accident detection unit does not detect an accident. In this way, even if the information processing device installed in the mobile body breaks down due to an accident involving the mobile body, the operator of the server device can make a call to a mobile terminal carried by the driver of the mobile body, etc.

　また、本発明の一実施形態にかかる情報処理方法は、移動体に設置された情報処理装置により実行される情報処理方法であって、近距離無線通信を用いて、携帯端末から、当該携帯端末を用いた通話のための識別情報である通話用識別情報を取得する通話用識別情報取得処理工程と、前記移動体の事故を検知する事故検知工程と、前記事故検知工程により事故が検知されたならば、前記通話用識別情報取得処理工程により取得された通話用識別情報をサーバ装置に送信する送信処理工程と、を有する。このため、本実施形態では、サーバ装置のオペレータが、情報処理装置にコールバックをした際に移動体のドライバ等が移動体から離れている場合であっても、サーバ装置のオペレータは、移動体のドライバ等が携帯する携帯端末にコールバックすることが可能である。結果、本実施形態では、サーバ装置のオペレータは、移動体のドライバ等と通話することが可能であり、事故時の迅速な対応が可能である。 In addition, the information processing method according to one embodiment of the present invention is an information processing method executed by an information processing device installed in a mobile body, and includes a call identification information acquisition process step of acquiring call identification information, which is identification information for calls using the mobile terminal, from a mobile terminal using short-range wireless communication, an accident detection process step of detecting an accident on the mobile body, and a transmission process step of transmitting the call identification information acquired by the call identification information acquisition process to a server device if an accident is detected by the accident detection process. Therefore, in this embodiment, even if the driver of the mobile body is away from the mobile body when the operator of the server device calls back to the information processing device, the operator of the server device can call back to the mobile terminal carried by the driver of the mobile body. As a result, in this embodiment, the operator of the server device can talk to the driver of the mobile body, and a quick response is possible in the event of an accident.

　また、本発明の一実施形態に係る情報処理プログラムは、上記の情報処理方法を、コンピュータに実行させる。このため、本実施形態では、事故時の迅速な対応が可能である。 In addition, an information processing program according to one embodiment of the present invention causes a computer to execute the above-mentioned information processing method. Therefore, in this embodiment, a quick response is possible in the event of an accident.

　また、本発明の一実施形態に係るコンピュータ読み取り可能な記憶媒体は、上記の情報処理プログラムを記憶している。このようにすることで、上記の情報処理プログラムを、機器に組み込む以外にも単体で流通することが可能になり、バージョンアップ等を容易に行うことが可能になる。 In addition, a computer-readable storage medium according to one embodiment of the present invention stores the above-mentioned information processing program. In this way, the above-mentioned information processing program can be distributed as a standalone program in addition to being incorporated into a device, and version upgrades, etc. can be easily performed.

＜車載器１００＞
　図１は、本発明の一実施例に係る車載器１００を示す図である。車載器１００は、制御部１１０と、通信部１２０と、近距離無線通信部１３０と、マイク１４０と、スピーカ１５０と、を有する。車載器１００は、車両などの移動体Ｍに設置される機器であり、例えば、ドライブレコーダやカーナビゲーションシステムである。 <In-vehicle device 100>
1 is a diagram showing an in-vehicle device 100 according to an embodiment of the present invention. The in-vehicle device 100 includes a control unit 110, a communication unit 120, a short-range wireless communication unit 130, a microphone 140, and a speaker 150. The in-vehicle device 100 is a device installed in a moving object M such as a vehicle, and is, for example, a drive recorder or a car navigation system.

　制御部１１０は、例えば、コンピュータにより構成される。通信部１２０は、携帯電話用の通信回線（例えば、４Ｇや５Ｇ）などの通信回線を介して、他の装置（遠隔にある装置を含む）との間で情報を送受信するための通信装置である。近距離無線通信部１３０は、無線ＬＡＮ（例えば、Ｗｉ－Ｆｉ（登録商標））やＢｌｕｅｔｏｏｔｈ（登録商標）などの近距離無線通信を行うための通信装置である。車載器１００の制御部１１０は、上記実施形態の「情報処理装置」に対応する。 The control unit 110 is, for example, configured by a computer. The communication unit 120 is a communication device for transmitting and receiving information to and from other devices (including remote devices) via a communication line such as a mobile phone communication line (e.g., 4G or 5G). The short-range wireless communication unit 130 is a communication device for performing short-range wireless communication such as a wireless LAN (e.g., Wi-Fi (registered trademark)) or Bluetooth (registered trademark). The control unit 110 of the vehicle-mounted device 100 corresponds to the "information processing device" of the above embodiment.

　車載器１００は、図２に示すように、通信部１２０による通信を用いて、移動体Ｍの外部に存在するサーバ装置ＳＶ（例えば、コールセンターのサーバ装置）と情報の送受信を行い、近距離無線通信部１３０による通信（近距離無線通信）を用いて、移動体Ｍの内部に存在する携帯端末ＰＴ（例えば、移動体Ｍの乗員が携帯する携帯端末）と情報の送受信を行う。図２には、１台の携帯端末ＰＴを記載しているが、移動体Ｍの内部に存在する携帯端末ＰＴは、複数台であっても良い。 As shown in FIG. 2, the vehicle-mounted device 100 uses communication by the communication unit 120 to send and receive information with a server device SV (e.g., a server device at a call center) located outside the mobile body M, and uses communication by the short-range wireless communication unit 130 (short-range wireless communication) to send and receive information with a portable terminal PT (e.g., a portable terminal carried by a passenger of the mobile body M) located inside the mobile body M. Although one portable terminal PT is shown in FIG. 2, there may be multiple portable terminals PT located inside the mobile body M.

　図３は、制御部１１０を示す図である。制御部１１０は、事故検知部１１１と、発呼処理部１１２と、を有する。 FIG. 3 is a diagram showing the control unit 110. The control unit 110 has an accident detection unit 111 and a call processing unit 112.

　事故検知部１１１は、移動体Ｍに事故が発生したことを検知する。事故検知部１１１は、例えば、移動体Ｍの加速度を取得し、当該取得した加速度が所定の加速度値を超えているのか否かを確認し、当該取得した加速度が所定の加速度値を超えたときに、事故が発生したと判断する。 The accident detection unit 111 detects that an accident has occurred on the moving body M. For example, the accident detection unit 111 acquires the acceleration of the moving body M, checks whether the acquired acceleration exceeds a predetermined acceleration value, and determines that an accident has occurred when the acquired acceleration exceeds the predetermined acceleration value.

　発呼処理部１１２は、事故検知部１１１により事故が検知されたならば、サーバ装置ＳＶに関する通話用連絡先に発呼する。サーバ装置ＳＶに関する通話用連絡先は、例えば、サーバ装置ＳＶ自体や、サーバ装置ＳＶのオペレータが使用する電話機である。 If the accident detection unit 111 detects an accident, the call processing unit 112 calls the telephone contact for the server device SV. The telephone contact for the server device SV is, for example, the server device SV itself or a telephone used by the operator of the server device SV.

　このため、本実施例では、事故が発生した際に、サーバ装置ＳＶのオペレータ（例えば、コールセンターのオペレータ）が、車載器１００のマイク１４０、スピーカ１５０を用いて、移動体のドライバ等と通話することが可能である。 Therefore, in this embodiment, when an accident occurs, an operator of the server device SV (e.g., a call center operator) can use the microphone 140 and speaker 150 of the vehicle-mounted device 100 to talk to the driver of the vehicle, etc.

　このような車載器１００を用いた通話がなんらかの原因で切断されることがある。このようなとき、移動体Ｍのドライバ等との通話を再開するために、サーバ装置ＳＶのオペレータは、車載器１００にコールバックをすることが考えられる。しかしながら、このコールバックをした際に、ドライバ等が移動体Ｍから離れている場合、サーバ装置ＳＶのオペレータは、車載器１００を用いて、移動体Ｍのドライバ等と通話を行うことができない。 A call using such an in-vehicle device 100 may be disconnected for some reason. When this happens, the operator of the server device SV may call back to the in-vehicle device 100 in order to resume the call with the driver of the mobile unit M. However, if the driver is away from the mobile unit M when the callback is made, the operator of the server device SV will not be able to use the in-vehicle device 100 to make a call with the driver of the mobile unit M.

　そこで、本実施例に係る制御部１１０は、図３に示すように、通話用識別情報取得処理部１１３と、送信処理部１１４と、をさらに有する。 The control unit 110 in this embodiment further includes a call identification information acquisition processing unit 113 and a transmission processing unit 114, as shown in FIG. 3.

　通話用識別情報取得処理部１１３は、近距離無線通信部１３０による通信を用いて、携帯端末ＰＴから、当該携帯端末ＰＴを用いた通話のための識別情報である通話用識別情報を取得する。携帯端末ＰＴを用いた通話のための識別情報である通話用識別情報は、例えば、当該携帯端末ＰＴの電話番号である。 The call identification information acquisition processing unit 113 acquires call identification information, which is identification information for calls using the mobile terminal PT, from the mobile terminal PT using communication by the short-range wireless communication unit 130. The call identification information, which is identification information for calls using the mobile terminal PT, is, for example, the telephone number of the mobile terminal PT.

　送信処理部１１４は、事故検知部１１１により事故が検知されたならば、通話用識別情報取得処理部１１３により取得された通話用識別情報をサーバ装置ＳＶに送信する。このとき、送信処理部１１４は、近距離無線通信部１３０による携帯端末ＰＴとの通信を用いて、当該通話用識別情報をサーバ装置ＳＶに携帯端末ＰＴを経由して送信するようしても良いし、通信部１２０による通信を用いて、当該通話用識別情報をサーバ装置ＳＶに直接送信するようにしても良い。 When an accident is detected by the accident detection unit 111, the transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV. At this time, the transmission processing unit 114 may transmit the call identification information to the server device SV via the mobile terminal PT using communication with the mobile terminal PT by the short-range wireless communication unit 130, or may transmit the call identification information directly to the server device SV using communication by the communication unit 120.

　このため、本実施例では、サーバ装置ＳＶのオペレータが、車載器１００にコールバックをした際に移動体Ｍのドライバ等が移動体Ｍから離れている場合であっても、サーバ装置ＳＶのオペレータは、移動体Ｍのドライバ等が携帯する携帯端末ＰＴにコールバックすることが可能である。結果、本実施例では、サーバ装置ＳＶのオペレータは、移動体Ｍのドライバ等と通話することが可能であり、事故時の迅速な対応が可能である。 For this reason, in this embodiment, even if the driver of the mobile unit M is away from the mobile unit M when the operator of the server device SV calls back to the in-vehicle device 100, the operator of the server device SV can call back to the mobile terminal PT carried by the driver of the mobile unit M. As a result, in this embodiment, the operator of the server device SV can talk to the driver of the mobile unit M, enabling a quick response in the event of an accident.

　このとき、送信処理部１１４により送信される通話用識別情報は、通話用識別情報取得処理部１１３により取得された通話用識別情報のうちの直近に取得された通話用識別情報であるようにすると良い。このようにすることで、事故が発生したタイミングに移動体Ｍに乗車していた可能性が高い者が携帯する携帯端末ＰＴの通話用識別情報がサーバ装置ＳＶに送信されることになる。結果、サーバ装置ＳＶのオペレータが移動体Ｍのドライバ等と通話することができる可能性がより高くなる。 At this time, it is preferable that the call identification information transmitted by the transmission processing unit 114 is the call identification information most recently acquired among the call identification information acquired by the call identification information acquisition processing unit 113. By doing this, the call identification information of the mobile terminal PT carried by a person who is likely to have been riding in the mobile body M at the time the accident occurred is transmitted to the server device SV. As a result, it becomes more likely that the operator of the server device SV will be able to communicate with the driver of the mobile body M, etc.

　また、送信処理部１１４は、事故検知部１１１により事故が検知されたならば、通話用識別情報取得処理部１１３により取得された通話用識別情報とともに、当該通話用識別情報が取得された時間と、を送信するようにしても良い。このようにすることでも、サーバ装置ＳＶのオペレータは、事故が発生したタイミングに移動体Ｍに乗車していた可能性が高い者が携帯する携帯端末の通話用識別情報を知ることが可能になり、結果、サーバ装置ＳＶのオペレータが移動体Ｍのドライバ等と通話することができる可能性がより高くなる。 Furthermore, when an accident is detected by the accident detection unit 111, the transmission processing unit 114 may transmit the call identification information acquired by the call identification information acquisition processing unit 113, together with the time at which the call identification information was acquired. In this way, the operator of the server device SV can learn the call identification information of a mobile terminal carried by a person who is likely to have been riding in the mobile unit M at the time the accident occurred, and as a result, the operator of the server device SV is more likely to be able to communicate with the driver of the mobile unit M, etc.

　図４は、事故検知部１１１により事故が検知された際に制御部１１０により実行される処理動作の一例を示す図である。発呼処理部１１２が、サーバ装置ＳＶに関する通話用連絡先に発呼する（Ｓ４０１）。送信処理部１１４が、通話用識別情報取得処理部１１３により取得された通話用識別情報をサーバ装置ＳＶに送信する（Ｓ４０２）。 FIG. 4 is a diagram showing an example of the processing operation executed by the control unit 110 when an accident is detected by the accident detection unit 111. The call processing unit 112 makes a call to a call contact for the server device SV (S401). The transmission processing unit 114 transmits the call identification information acquired by the call identification information acquisition processing unit 113 to the server device SV (S402).

＜携帯端末ＰＴの通話用識別情報の取得のタイミング＞
　通話用識別情報取得処理部１１３は、例えば、移動体がオンになったときに、近距離無線通信による接続が確立している携帯端末ＰＴから、当該携帯端末ＰＴの通話用識別情報を取得するようにすると良い。このようにすることで、移動体Ｍの使用が開始される際に、移動体Ｍに乗車していた者が携帯する携帯端末ＰＴの通話用識別情報を取得することが可能になる。結果、事故が発生したタイミングに移動体Ｍに乗車していた可能性が高い者が携帯する携帯端末ＰＴの通話用識別情報をサーバ装置ＳＶに送信することが可能になる。 <Timing of Acquiring Call Identification Information of the Portable Terminal PT>
The call identification information acquisition processing unit 113 may acquire the call identification information of the portable terminal PT from the portable terminal PT with which a connection is established by short-range wireless communication when the mobile body is turned on, for example. In this way, when the use of the mobile body M is started, it is possible to acquire the call identification information of the portable terminal PT carried by a person who was riding in the mobile body M. As a result, it is possible to transmit the call identification information of the portable terminal PT carried by a person who is likely to have been riding in the mobile body M at the time the accident occurred to the server device SV.

　通話用識別情報取得処理部１１３は、事故検知部１１１により事故が検知されたときに、近距離無線通信による接続が確立している携帯端末ＰＴから、当該携帯端末ＰＴの通話用識別情報を取得するようにしても良い。このようにすることで、事故が発生したタイミングに移動体Ｍに乗車していた可能性がより高い者が携帯する携帯端末ＰＴの通話用識別情報をサーバ装置に送信することが可能になる。 The call identification information acquisition processing unit 113 may acquire call identification information of a mobile terminal PT from the mobile terminal PT with which a connection is established by short-range wireless communication when an accident is detected by the accident detection unit 111. In this way, it becomes possible to transmit to the server device call identification information of a mobile terminal PT carried by a person who is more likely to have been riding on the mobile body M at the time the accident occurred.

　通話用識別情報取得処理部１１３は、所定の時間間隔で、近距離無線通信による接続が確立している携帯端末ＰＴから、当該携帯端末ＰＴの通話用識別情報を取得するようにしても良い。このようにすることでも、事故が発生したタイミングに移動体Ｍに乗車していた可能性が高い者が携帯する携帯端末ＰＴの通話用識別情報をサーバ装置に送信することが可能になる。 The call identification information acquisition processing unit 113 may acquire, at a predetermined time interval, the call identification information of the mobile terminal PT from the mobile terminal PT with which a connection has been established by short-range wireless communication. In this way, it becomes possible to transmit to the server device the call identification information of the mobile terminal PT carried by a person who is likely to have been riding on the mobile body M at the time the accident occurred.

＜生体情報の送信＞
　制御部１１０は、図３に示すように、生体情報取得処理部１１５をさらに有するようにしても良い。生体情報取得処理部１１５は、事故検知部１１１により事故が検知されたときに、近距離無線通信部１３０による通信を用いて、携帯端末ＰＴを使用する者の生体情報を、当該携帯端末ＰＴから取得する。このとき、送信処理部１１４は、事故検知部１１１により事故が検知されたならば、前記通話用識別情報取得処理部１１３により取得された通話用識別情報に加え、生体情報取得部１１５により取得された生体情報をサーバ装置ＳＶに送信するようにすると良い。生体情報は、例えば、心拍や脈拍を含む。 <Transmission of Biometric Information>
The control unit 110 may further include a biometric information acquisition processing unit 115 as shown in Fig. 3. When an accident is detected by the accident detection unit 111, the biometric information acquisition processing unit 115 acquires biometric information of a person using the portable terminal PT from the portable terminal PT using communication by the short-range wireless communication unit 130. At this time, when an accident is detected by the accident detection unit 111, the transmission processing unit 114 may transmit the biometric information acquired by the biometric information acquisition unit 115 to the server device SV in addition to the call identification information acquired by the call identification information acquisition processing unit 113. The biometric information includes, for example, heart rate and pulse.

　このようにすることで、サーバ装置ＳＶのオペレータが、移動体Ｍのドライバ等の生体情報を知ることが可能になり、救急要請が必要であるのか否かの判断をすることが可能になる。 In this way, the operator of the server device SV can learn the biometric information of the driver of the mobile unit M, etc., and can determine whether or not an emergency call is necessary.

＜事故情報の送信＞
　送信処理部１１４は、事故検知部１１１により事故が検知されたときに、当該事故に関する情報である事故情報を取得し、通話用識別情報取得処理部１１３により取得された通話用識別情報に加え、当該取得した事故情報を送信するようにすると良い。事故情報は
例えば、移動体Ｍの速度、加速度、位置情報や、移動体Ｍに設置された撮像装置により撮像された画像を含む。 <Transmitting accident information>
When an accident is detected by the accident detection unit 111, the transmission processing unit 114 may acquire accident information, which is information related to the accident, and transmit the acquired accident information in addition to the call identification information acquired by the call identification information acquisition processing unit 113. The accident information may include, for example, the speed, acceleration, and position information of the moving body M, and an image captured by an imaging device installed on the moving body M.

　このようにすることで、サーバ装置ＳＶのオペレータが、移動体Ｍに発生した事故についての情報を得ることが可能になる。 In this way, the operator of the server device SV can obtain information about accidents that occur on the mobile unit M.

　以上、本発明の好適な実施の形態により本発明を説明した。ここでは特定の具体例を示して本発明を説明したが、特許請求の範囲に記載した本発明の趣旨および範囲から逸脱することなく、これら具体例に様々な修正および変更が可能である。 The present invention has been described above in terms of preferred embodiments thereof. Although the present invention has been described here by showing specific examples, various modifications and changes can be made to these examples without departing from the spirit and scope of the present invention as set forth in the claims.

　１００　車載器
　１１０　制御部
　１１１　事故検知部
　１１２　発呼処理部
　１１３　通話用識別情報取得処理部
　１１４　送信処理部
　１１５　生体情報取得処理部
　１２０　通信部
　１３０　近距離無線通信部
　１４０　マイク
　１５０　スピーカ REFERENCE SIGNS LIST 100 Vehicle-mounted device 110 Control unit 111 Accident detection unit 112 Call processing unit 113 Call identification information acquisition processing unit 114 Transmission processing unit 115 Biometric information acquisition processing unit 120 Communication unit 130 Short-distance wireless communication unit 140 Microphone 150 Speaker

Claims (12)

　移動体に設置された情報処理装置であって、
　近距離無線通信を用いて、携帯端末から、当該携帯端末を用いた通話のための識別情報である通話用識別情報を取得する通話用識別情報取得処理部と、
　前記移動体の事故を検知する事故検知部と、
　前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報をサーバ装置に送信する送信処理部と、を有する、情報処理装置。 An information processing device installed in a mobile body,
a call identification information acquisition processing unit that acquires, from a mobile terminal by using short-range wireless communication, call identification information that is identification information for a call using the mobile terminal;
An accident detection unit that detects an accident of the moving body;
a transmission processing unit that transmits the call identification information acquired by the call identification information acquisition processing unit to a server device when an accident is detected by the accident detection unit. 　前記送信処理部により送信される通話用識別情報は、前記通話用識別情報取得処理部により取得された通話用識別情報のうちの直近に取得された通話用識別情報である、請求項１に記載の情報処理装置。 The information processing device according to claim 1, wherein the call identification information transmitted by the transmission processing unit is the most recently acquired call identification information among the call identification information acquired by the call identification information acquisition processing unit. 　前記送信処理部は、前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報と、当該通話用識別情報が取得された時間と、を送信する、請求項１に記載の情報処理装置。 The information processing device according to claim 1, wherein the transmission processing unit transmits the call identification information acquired by the call identification information acquisition processing unit and the time when the call identification information was acquired when the accident detection unit detects an accident. 　前記通話用識別情報取得処理部は、前記移動体がオンになったときに、近距離無線通信による接続が確立している携帯端末から、当該携帯端末の通話用識別情報を取得する、請求項１から３のいずれか一項に記載の情報処理装置。 The information processing device according to any one of claims 1 to 3, wherein the call identification information acquisition processing unit acquires call identification information of a mobile terminal with which a connection is established by short-range wireless communication from the mobile terminal when the mobile body is turned on. 　前記通話用識別情報取得処理部は、前記事故検知部により事故が検知されたときに、近距離無線通信による接続が確立している携帯端末から、当該携帯端末の通話用識別情報を取得する、請求項１から３のいずれか一項に記載の情報処理装置。 The information processing device according to any one of claims 1 to 3, wherein the call identification information acquisition processing unit acquires call identification information of a mobile terminal with which a connection is established by short-range wireless communication when an accident is detected by the accident detection unit. 　前記通話用識別情報取得処理部は、所定の時間間隔で、近距離無線通信による接続が確立している携帯端末から、当該携帯端末の通話用識別情報を取得する、請求項１から３のいずれか一項に記載の情報処理装置。 The information processing device according to any one of claims 1 to 3, wherein the call identification information acquisition processing unit acquires call identification information of a mobile terminal with which a connection is established by short-range wireless communication at a predetermined time interval from the mobile terminal. 　前記事故検知部により事故が検知されたときに、近距離無線通信を用いて、携帯端末を使用する者の生体情報を当該携帯端末から取得する生体情報取得処理部をさらに有し、
　前記送信処理部は、前記事故検知部により事故が検知されたならば、前記通話用識別情報取得処理部により取得された通話用識別情報と、前記生体情報取得部により取得された生体情報と、を前記サーバ装置に送信する、請求項１に記載の情報処理装置。 a biometric information acquisition processing unit that acquires biometric information of a user of the mobile terminal from the mobile terminal by using short-range wireless communication when an accident is detected by the accident detection unit;
The information processing device according to claim 1, wherein the transmission processing unit transmits, to the server device, the call identification information acquired by the call identification information acquisition processing unit and the biometric information acquired by the biometric information acquisition unit when an accident is detected by the accident detection unit. 　前記事故検知部により事故が検知されたならば、前記サーバ装置に関する通話用連絡先に発呼する発呼処理部をさらに有する、請求項１に記載の情報処理装置。 The information processing device according to claim 1, further comprising a call processing unit that, if an accident is detected by the accident detection unit, calls a call contact for the server device. 　前記送信処理部は、前記事故検知部により事故が検知されたときならば、当該事故に関する事故情報と、前記通話用識別情報取得処理部により取得された通話用識別情報と、を前記サーバ装置に送信する、請求項１に記載の情報処理装置。 The information processing device according to claim 1, wherein, when an accident is detected by the accident detection unit, the transmission processing unit transmits accident information related to the accident and the call identification information acquired by the call identification information acquisition processing unit to the server device. 　移動体に設置された情報処理装置により実行される情報処理方法であって、
　近距離無線通信を用いて、携帯端末から、当該携帯端末を用いた通話のための識別情報である通話用識別情報を取得する通話用識別情報取得処理工程と、
　前記移動体の事故を検知する事故検知工程と、
　前記事故検知工程により事故が検知されたならば、前記通話用識別情報取得処理工程により取得された通話用識別情報をサーバ装置に送信する送信処理工程と、を有する、情報処理方法。 An information processing method executed by an information processing device installed in a mobile object, comprising:
a call identification information acquisition process step of acquiring, from a mobile terminal by using short-range wireless communication, call identification information which is identification information for a call using the mobile terminal;
an accident detection step of detecting an accident of the moving body;
a transmission process step of transmitting the call identification information acquired in the call identification information acquisition process step to a server device if an accident is detected in the accident detection process step. 　請求項１０に記載の情報処理方法を、コンピュータに実行させる情報処理プログラム。 An information processing program that causes a computer to execute the information processing method according to claim 10. 　請求項１１に記載の情報処理プログラムを記憶しているコンピュータ読み取り可能な記憶媒体。 A computer-readable storage medium storing the information processing program according to claim 11.
PCT/JP2023/009124 2023-03-09 2023-03-09 Information processing device Pending WO2024185140A1 (en)

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