WO2024075668A1 - Information processing system and information processing method - Google Patents

Abstract

An information processing system for selecting and providing a product for skin for each user, said system being equipped with: a user terminal of the user; a server for managing user information pertaining to a plurality of users and product information pertaining to a plurality of products; an analyst terminal of an analyst who analyzes biological information pertaining to the skin of the user and provided by said user; and a selector terminal of a selector who selects a product for the skin of the user. A control unit of the analyst terminal associates biological analysis information expressing the analysis results of the biological information with user identification information which identifies the user, and transmits the same to the server. A control unit of the server transmits the received biological analysis information to the user terminal of the user which corresponds to the user identification information. A control unit of the selector terminal associates skin analysis information, which expresses analysis results regarding the state of the skin of the user according to a measurement device or visual observation, with the user identification information, and transmits the same to the server. A control unit of the user terminal transmits a product selection request, along with the user identification information, to the selector terminal. Upon receiving the selection request, the control unit of the selector terminal receives the skin analysis information, which corresponds to the user identification information, selects one or more products from the plurality of products on the basis of the skin analysis information and requested information pertaining to the product which is received from the user terminal or inputted into the selector terminal on the basis of a conversation with the user, and transmits, to the server, a shipping request requesting that the selected product is shipped to the user.

Description

Information processing system and information processing method

The present invention relates to an information processing system and information processing method that provide information on skin-related products to each user.

　Technology for diagnosing a customer's skin condition at a cosmetics store or other point of sale has been available for some time. For example, the following Patent Document 1 discloses that a data collection system captures ultra-high definition digital images that can be used to analyze the skin texture, compresses them, and transmits them to a data analysis system. Depending on the skin diagnosis results from the data analysis system, the system selects a skin care method from a care database or a product from a product information database, and transmits the data to the data collection system.

JP 2006-142005 A

However, in the above-mentioned Patent Document 1, products are selected from a database based solely on the results of the analysis of skin texture, and the products are explained to the customer based on that data; the customer cannot receive product suggestions based on other skin indices.

The objective of the present invention is to take into account information about the user's constitution that is not apparent from the analysis results when selecting products based on the analysis results of the user's skin condition.

An information processing system according to one embodiment of the present invention is an information processing system for selecting and providing a skin care product for each user,
The system includes a user terminal for the user, a server that manages user information for a plurality of users and product information for a plurality of products, an analyst terminal for an analyst that analyzes biometric information related to the user's skin provided by the user, and a selector terminal for a selector that selects products for the user's skin.
a control unit of the analyst terminal that transmits bioanalysis information indicating an analysis result of the bioinformation to the server in association with user identification information that identifies the user;
The control unit of the server transmits the received bioanalysis information to a user terminal of a user corresponding to the user identification information;
The control unit of the selector terminal transmits skin analysis information indicating an analysis result of the skin condition of the user by a measuring device or visually to the server in association with the user identification information;
The control unit of the user terminal transmits the product selection request together with the user identification information to the selector terminal;
When the control unit of the selector terminal receives the selection request, it receives the skin analysis information corresponding to the user identification information, selects at least one product from the multiple products based on the skin analysis information and request information regarding the product received from the user terminal or input to the selector terminal based on dialogue with the user, and sends a shipping request to the server requesting that the selected product be shipped to the user.

An information processing system according to one embodiment of the present invention is an information processing method for selecting and providing a skin care product for each user, comprising:
receiving bioanalysis information indicating an analysis result of the bioinformation, together with user identification information for identifying the user, from an analyst terminal of an analyst who analyzes the bioinformation related to the user's skin provided by the user;
Transmitting the received bioanalysis information to a user terminal of a user corresponding to the user identification information;
receiving skin analysis information indicating an analysis result of the user's skin condition by a measuring device or visual inspection together with the user identification information from a selector terminal of a selector who selects products for the user's skin;
Transmitting the skin analysis information corresponding to the user identification information in response to a request from the selector terminal that has received the product selection request from the user terminal together with the user identification information;
The selector terminal receives a shipping request for shipping to the user a product selected based on the skin analysis information and product request information received from the user terminal or input to the selector terminal based on dialogue with the user.

The information processing system of the present invention makes it possible to take into account information about the user's constitution that is not apparent from the analysis results when selecting products based on the analysis results of the user's skin condition.

FIG. 1 is a diagram showing the configuration of a cosmetics subscription system according to one embodiment of the present invention. FIG. 2 is a diagram showing the hardware configuration of a cosmetics subscription management server according to one embodiment of the present invention. FIG. 2 is a diagram showing the configuration of a database included in a cosmetics subscription management server according to one embodiment of the present invention. 1 is a flowchart showing the flow of a cosmetics selection process by a cosmetics subscription system according to one embodiment of the present invention. 11 is a flowchart showing the flow of a cosmetics selection process by a trainer terminal according to an embodiment of the present invention. FIG. 13 is a diagram showing an example of bioanalysis information generated in one embodiment of the present invention. FIG. 11 is a diagram showing an example of skin analysis information generated in one embodiment of the present invention. 13 is a diagram showing a method for calculating the total amount (upper limit) of cosmetics to be provided to a user by a management server according to an embodiment of the present invention. FIG.

Below, an embodiment of the present invention will be described with reference to the drawings. In this embodiment, cosmetics will be used as an example of a product.

[System Configuration]
As shown in FIG. 1, the system includes a cosmetic subscription management server 100 (hereinafter also referred to simply as the management server 100) on the Internet 50, a plurality of user terminals 200, an analyst terminal 300, and a trainer terminal 400.

This system implements a subscription service that periodically provides users with a personalized set of cosmetics (including topical preparations such as quasi-drugs) based on counseling over a specified period (e.g., one year), while also providing detailed analysis results using the user's biometric information. By paying on an annual basis, for example, users can obtain the recommended cosmetics, along with instructions on how to use them and beauty advice, without having to pay each time.

As will be described later, the fee for this service (e.g., 300,000 yen/year) is set lower than the total price (e.g., 400,000 yen) if the cosmetics provided to the user during the service period were purchased individually. When the user pays the fee for this service (300,000 yen), the user is given points worth 400,000 yen, and these points decrease with each product purchase (shipment).

The management server 100 is a web server (information processing device) operated by the operator of the subscription service for the above-mentioned product. The management server 100 is connected to a plurality of user terminals 200, analyst terminals 300, and trainer terminals 400 via the Internet 50.

The user terminal 200 (200A, 200B, 200C...) is a terminal used by a user who is a consumer of the above-mentioned cosmetics, and is, for example, a smartphone, a mobile phone, a tablet PC (Personal Computer), a notebook PC, a desktop PC, etc. The user terminal 200 accesses the management server 100, receives information via an application or a browser, etc., installed on the user terminal 200, and displays the information on the screen.

The management server 100 provides a cosmetics subscription service for users of the user terminals 200. Specifically, the management server 100 manages user information for multiple users and cosmetics information for multiple cosmetics. In addition, the management server 100 receives, stores, and transmits bioanalysis information from the analyst terminal 300, which indicates the results of an analysis performed by an analyst, who is a user of the analyst terminal 300, based on bioinformation provided by the user of the user terminal 200, to the user terminal 200.

The analyst terminal 300 is a terminal used by the analyst (researcher), and may be, for example, a smartphone, mobile phone, tablet PC, notebook PC, or desktop PC. The analyst terminal 300 transmits the bioanalysis information obtained by the analyst's analysis of the bioinformation to the management server 100. The analysis of the bioinformation is performed multiple times (for example, about three times) during the service period.

The trainer terminal 400 is a terminal used by the personal trainer (hereinafter also simply referred to as the trainer) who individually suggests cosmetics and how to use them and gives other beauty advice based on dialogue with the user, and is, for example, a smartphone, mobile phone, tablet PC, notebook PC, desktop PC, etc.

Trainers are associated with specific stores and act as the user's personal counselor throughout the year. In some cases, they receive advance reservations from the user and provide face-to-face counseling at the store, and in other cases, they provide online counseling using tools such as a chat application between the user terminal 200 and the trainer terminal 400.

The trainer terminal 400 transmits skin analysis information indicating the results of the trainer's analysis of the user's skin condition using a measuring device or visually to the management server 100. The analysis is an analysis of the range that can be determined from the appearance and skin type, such as moisture content, melanin content (degree of blemishes), skin color, and wrinkles. The skin analysis is performed multiple times during the service period (for example, about once every two months).

When the trainer terminal 400 receives a counseling request (a request to select a cosmetic product) from the user terminal 200, it selects a cosmetic product suitable for the user from a plurality of cosmetic products based on the above-mentioned skin analysis information and the user's cosmetic product request information. The request information is received from the user terminal 200, or is input to the trainer terminal 400 based on a dialogue with the user. The trainer terminal 400 then transmits a shipping request to the management server 100, requesting that the selected cosmetic product be shipped to the user. This causes the cosmetic product to be shipped to the user from the cosmetic product provider (such as a manufacturer or store).

To analyze the biometric information, the analyst (analysis institution) sends each user a biometric sampling kit as shown in the figure, and performs analysis based on the biometric samples that the user collects using the kit and returns.

In this embodiment, the biological information is, for example, RNA information or molecular information, and the biological collection kit is a tool for collecting biological samples from each user. The biological samples collected are, for example, sebum, stratum corneum, saliva, urine, blood, etc., with sebum being preferred from the standpoint of convenience and ability to identify areas on the skin surface (sebum can be easily collected using special blotting paper).

Specifically, RNA information is data obtained by extracting and preparing RNA from each biological sample, and measuring the expression level of each RNA species by sequencing or PCR, etc. In this case, the measurement and analysis of RNA information from biological samples can be performed using known devices, means, and algorithms.

In addition, molecular information can be obtained by measuring the spectrum of the stratum corneum of the skin sampled with special tape using an infrared spectrometer, and the original functions of the stratum corneum can be predicted and analyzed by performing multivariate analysis of the obtained data.

The analysis by the analyst uses biometric information to analyze the internal factors (constitution) that cause the skin to show up on the surface of the user's skin, while the analysis by the trainer can be considered an analysis of the user's skin condition, which can be evaluated visually.

[Hardware configuration of cosmetics subscription management server]
As shown in FIG. 2, the cosmetic subscription management server 100 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an input/output interface 15, and a bus 14 that connects these to each other.

The CPU 11 accesses the RAM 13 etc. as necessary and performs various calculation processes while controlling all the blocks of the cosmetics subscription management server 100. The ROM 12 is a non-volatile memory in which the OS, programs, various parameters, and other firmware to be executed by the CPU 11 are permanently stored. The RAM 13 is used as a working area for the CPU 11, and temporarily stores the OS, various applications being executed, and various data being processed.

The input/output interface 15 is connected to a display unit 16, an operation reception unit 17, a memory unit 18, a communication unit 19, etc.

The display unit 16 is a display device using, for example, an LCD (Liquid Crystal Display), an OELD (Organic ElectroLuminescence Display), a CRT (Cathode Ray Tube), etc.

The operation reception unit 17 is, for example, a pointing device such as a mouse, a keyboard, a touch panel, or other input device. If the operation reception unit 17 is a touch panel, the touch panel can be integrated with the display unit 16.

The storage unit 18 is a non-volatile memory such as a hard disk drive (HDD), flash memory (SSD; solid state drive), or other solid-state memory. The storage unit 18 stores the OS, various applications, and various data.

As will be described later, particularly in this embodiment, the memory unit 18 has a user information database, a bioanalysis information database, a skin analysis information database, a cosmetics information database, and a trainer/store information database, in addition to programs such as applications necessary for the cosmetics shipping process described below.

The communication unit 19 is, for example, a NIC (Network Interface Card) for Ethernet or various modules for wireless communication such as wireless LAN, and is responsible for communication processing between the user terminal 200, analyst terminal 300, and trainer terminal 400.

Although not shown, the basic hardware configuration of the user terminal 200, analyst terminal 300, and trainer terminal 400 is substantially the same as the hardware configuration of the cosmetics subscription management server 100, and each has the basic components required to function as a computer, such as a CPU, a memory unit, and a communication unit.

[Database configuration of cosmetics subscription management server]
3, the cosmetics subscription management server 100 has, in the storage unit 18, a user information database 31, a bioanalysis information database 32, a skin analysis information database 33, a cosmetics information database 34, and a trainer/store information database 35. Note that each of these databases may be stored in a storage device or server externally connected to the cosmetics subscription management server 100, rather than in the storage unit 18.

The user information database 31 stores attribute information for each user who is a subscriber of this subscription service. User attribute information includes general information such as name, user ID for identifying the user, age (generation), occupation, address (area of residence), gender, and email address, as well as information related to the user's skin, such as the skin type the user desires to have, skin concerns, and cosmetic preferences. User information also includes the balance of points corresponding to the subscription fee mentioned above. The user ID functions as account information for using this cosmetics information provision service.

The skin-related information may be input in the form of a questionnaire when the user starts using the service (when registering an account), for example. For example, the questionnaire may have the user select a predetermined number (e.g., three) of options related to their skin concerns (e.g., stickiness/pores, dryness/roughness, rough texture, poor makeup application, blemishes/freckles, dullness/dark circles, lack of transparency, lack of firmness, fine lines/wrinkles, sagging, etc.) and rank them.

The bioanalysis information database 32 stores the above RNA information/molecular information measured from biological samples collected from each user, and information related to the bioanalysis information generated based on the information, in association with analysis date and time information.

The skin analysis information database 33 stores skin analysis information indicating the results of an analysis of the user's skin condition by a trainer using a measuring device or visually, in association with analysis date and time information. As described above, specifically, the information indicates the results of the analysis within the scope of what can be understood from the appearance and quality of, for example, moisture content, melanin content (degree of blemishes), skin color, wrinkles, etc.

The cosmetics information database 34 stores information about cosmetics that can be provided to users, such as the manufacturer name of each cosmetic, the product name (brand name), the category of the cosmetic (e.g., serum, lotion, milky lotion, cleansing agent, facial cleanser, face pack, cream, UV care product, etc.), and the expected effects (e.g., brightening, pore care, acne care, exfoliating care, skin firmness, sensitive skin care, moisture, anti-aging, shine, natural makeup, waterproof, color retention, color development, etc.).

The trainer/store information database 35 stores the name, ID, email address, store affiliation, and information about the user of the trainer in charge of counseling and selecting cosmetics for the user.

These databases are mutually referenced and used as necessary in the cosmetics selection process by the cosmetics subscription system described below. However, the bioanalysis information cannot be accessed from the trainer terminal 400, and the skin analysis information cannot be accessed from the analyst terminal 300.

[Operation of the cosmetics subscription system]
Next, the operation of the cosmetics subscription system configured as described above will be described. The operation is performed by the cooperation of hardware such as the CPU and communication unit of each of the management server 100, the nurse terminal 300, and the trainer terminal 400, and the software stored in the storage unit. For convenience, in the following description, the CPU of each device is the subject of operation.

FIG. 4 is a flowchart showing the flow of the cosmetics delivery process by the management server 100 according to this embodiment.

As a prerequisite for this process, the management server 100 receives the above user information (including information about skin through questionnaires, etc.) from the user terminal 200 and stores it in the above user information database 31.

First, the CPU 11 of the management server 100 determines whether the bioanalysis information has been received from the analyst terminal 300 (step 41).

If it is determined that the bioanalysis information has been received (Yes in step 41), the CPU 11 stores the bioanalysis information in the bioanalysis information database 32 and transmits the bioanalysis information to the user terminal 200 corresponding to the user ID received together with the bioanalysis information (step 42).

FIG. 6 shows an example of bioanalysis information sent to the user terminal 200.

As shown in the figure, bioanalysis information is broadly divided into analysis information on three items: skin condition, internal skin factors, and internal body factors.

Skin condition analysis information includes skin moisture content, stratum corneum stratification level, ceramide quality, skin barrier function, cell quality of each layer, and skin melamine content. Analysis information on internal skin factors includes UV damage level, skin oxidation level, susceptibility to UV damage, beauty circulation, and skin glycation level. Analysis information on internal factors includes internal oxidation level.

This information is shown as a relative evaluation (such as a ranking out of 100 people) or standard deviation, as it is difficult for users to judge simply by looking at the numerical analysis results. In the example in the figure, it can be seen that the numerical value for the amount of melamine in the skin is poor, followed by the numerical value for the skin glycation level.

Returning to FIG. 4, the CPU 11 then determines whether or not skin analysis information has been received from the trainer terminal 400 (step 43).

If it is determined that skin analysis information has been received (Yes in step 43), the skin analysis information is stored in the skin analysis information database 33 (step 44).

FIG. 7 shows an example of skin analysis information received from the trainer terminal 400.

As shown in the figure, skin analysis information is generated when a trainer measures the user's skin condition (moisture content, melanin content (degree of blemishes), skin color, wrinkles, etc.) using a skin measuring device or visually, and includes, for example, information showing the user's skin characteristics as a result of the measurement/visual observation, as well as information showing corresponding skin care methods.

In the example in the figure, information indicating the skin condition is given, including disruption of the stratum corneum turnover, a decline in ceramide levels and moisture retention, and a decline in barrier function, as well as the possibility of skin becoming more susceptible to UV damage due to dryness. Additionally, recommended care according to the skin condition includes moisturizing care to keep moisture in the stratum corneum in order to maintain firmness, and daytime UV care to prevent UV damage.

This skin analysis information may be generated automatically by inputting the results of a measurement device or visual inspection into a specific application on the trainer terminal 400 for each item, based on the characteristics information and care information that are associated with the measured values or different skin information in advance on the application side.

The skin analysis information may be available for the user to check at any time by the user terminal 200 accessing a page for each user prepared by the management server 100. The skin analysis information may also be stored in association with the analysis date, and if multiple analyses have been performed, each analysis may be viewable, thereby making it possible to check the progress of skin changes. Specifically, for example, the degree of wrinkles and blemishes may be recorded as skin analysis information, and the degree of improvement thus far may be visualized, thereby increasing the user's motivation.

Returning to FIG. 4, the CPU 11 then determines whether or not a request to send skin analysis information has been received from the trainer terminal 400 (step 45).

If it is determined that skin analysis information has been received (Yes in step 45), the CPU 11 obtains the skin analysis information corresponding to the user ID included in the transmission request from the skin analysis information database 33 and transmits it to the trainer terminal 400 (step 46). This request to transmit skin analysis information from the trainer terminal 400 is for the trainer terminal 400 to select cosmetics to be shipped to the user.

Here, we will explain the flow of the cosmetics selection process by the trainer terminal 400. Figure 5 is a flowchart showing the flow of the cosmetics selection process.

As shown in the figure, the CPU of the trainer terminal 400 receives skin analysis information and cosmetic information from the management server 100 (step 51). The cosmetic information is obtained from the cosmetic information database 34 and transmitted as a list of multiple cosmetics by cosmetic type (lotion, serum, emulsion, etc.).

Then, the CPU receives request information indicating requests regarding cosmetics from the user terminal 200, or the trainer inputs the request information from the operation input unit based on a dialogue with the user using the skin analysis information (step 52). The request information may also be transmitted from the user terminal 200 to the trainer terminal 400 via a predetermined application before counseling.

Then, the CPU selects cosmetics based on the skin analysis information and the request information (step 53). This selection process may be performed automatically on an application on the trainer terminal 400 using a predetermined algorithm set in advance based on the skin analysis information and the request information. Alternatively, the trainer may select cosmetics based on the request information from multiple candidates narrowed down by a predetermined algorithm based on the skin analysis information. Alternatively, the trainer may select cosmetics that are considered suitable for the user based on the skin analysis information and the request information, and input the selection results on the trainer terminal 400 (e.g., selecting from a list by type).

Then, the CPU sends a shipping request for the selected cosmetics to the server (step 54).

Returning to FIG. 4, the CPU 11 of the management server 100 determines whether or not a request to ship cosmetics has been received from the trainer terminal 400 (step 47). The shipping request includes the ID of the requested cosmetics (usually a set of multiple types of cosmetics) and the user ID.

If it is determined that the shipping request has been received (Yes in step 47), the CPU 11 sends a request to the cosmetics provider (a manufacturer or retailer's server) to ship the cosmetics to the user corresponding to the user ID (step 48). This causes the cosmetics provider to ship the cosmetics selected by the user.

Then, the CPU 11 subtracts the points corresponding to the shipped product from the user's points corresponding to the subscription fee and updates the points (step 49).

Here, we will explain how to set these points. Figure 8 is a diagram showing a method for calculating the total amount of cosmetics to be provided to a user within a service period in this system. As mentioned above, when a user pays the subscription fee (300,000 yen), the user is given points worth an amount greater than the subscription fee (400,000 yen), and these points decrease as products are shipped.

As shown in the figure, for each pre-selected basic cosmetic product (e.g., makeup remover, facial cleanser, lotion, milky lotion, cream, UV care product, serum, face pack, etc.), the ideal amount per use and the number of times per day to obtain these effects are set in advance, and the period of use for each cosmetic product is calculated based on this. Note that in the figure, "1 or 2 uses" means that if there is a distinction between nighttime and morning use, it is counted as 1 time, and if it is used both in the morning and at night, it is counted as 2 times.

Then, the different combinations of use of each of the skin care products (sets of cosmetics that can be shipped to the user at once as products to be used in combination) are calculated, and the amount of the combination that results in the highest annual amount is set as the upper limit for the Service (400,000 yen).

Specifically, examples of combinations include the following:
Combination 1: Lotion A, face wash A, milky lotion A, serum A, makeup remover A
Combination 2: Lotion B, Facial cleanser A, Milky lotion B, Serum B (1), Cream B (1),
Makeup remover A
Combination 3: Lotion B, Facial cleanser B, Milky lotion B, Serum B (1), Cream B (1),
Makeup remover B

Then, for each combination, the annual amount is calculated as follows, and the highest amount among them is set as the upper limit. The number of days of use can be calculated from the number of days it takes to use up one cosmetic product, the amount used, and the capacity of the cosmetic product.
Combination 1
Round up to the nearest whole number (number of days lotion A was used/365 days) x unit price + round up to the nearest whole number (number of days lotion A was used/365 days) x unit price + calculate in the same way for serum A and makeup remover A. Calculate in the same way for combinations 2, 3, etc.

Generally, cosmetics are expensive, so many users do not use the ideal amount to get the desired effect, but cosmetics can be effective if used appropriately in the ideal amount, and by using the ideal amount as in this embodiment, it is easier to promote ideal skin care for one year. The trainer also provides the user with information on the appropriate usage method along with the cosmetics information.

Users can check the above-mentioned point balance from the user terminal 200 on a page prepared for each user in the management server 100, and trainer terminals 400 can also check the point balance of the users they are in charge of on the management server 100.

If any of the above points remain at the end of the one-year service period, the management server 100 may automatically select a product (cosmetics or other products) equivalent to the remaining balance based on the shipping history, etc., or may have the user select from multiple product candidates equivalent to the remaining balance and ship it.

The CPU 11 repeatedly executes each step shown in FIG. 4 each time bioanalysis information, skin analysis information, a transmission request, or a shipping request is received.

Here, reanalysis of the bioanalysis information and skin analysis information may be performed by sending a notification from the analyst terminal 300 and the trainer terminal 400 to the user terminal 200 prompting the user to perform analysis when a predetermined period of time has elapsed since the cosmetics were shipped to the user.

Specifically, the management server 100 stores information indicating the shipping date of the cosmetic product to the user, and the CPU of the analyst terminal 300 receives the information indicating the shipping date from the management server 100, transmits a re-provision request to the user terminal 200 requesting the re-provision of the biometric information after a first period has elapsed from the shipping date, and transmits biometric reanalysis information indicating the analysis results of the re-provisioned biometric information to the user terminal 200. Here, the first period is, for example, about four months, but is not limited to this.

The CPU of the trainer terminal 400 may also receive information indicating the shipping date from the management server 100, and after a second period of time has passed from the shipping date, send a reanalysis request to the user terminal 200 to request a reanalysis of the user's skin condition using a measuring device or visual inspection, and send skin reanalysis information indicating the results of the reanalysis to the management server 100. Here, the second period of time is, for example, about two months, but is not limited to this.

The CPU of the trainer terminal 400 may then compare the above skin analysis information with the subsequent skin reanalysis information to determine whether or not to continue providing the user with the cosmetics that were selected based on the initial skin analysis information and shipped to the user. In other words, if the comparison of the skin analysis information with the subsequent skin reanalysis information shows an improvement in the analysis results, the provision may be continued, and if no improvement is seen, the provision may be discontinued and a new cosmetic other than the one already provided may be selected.

The timing for reanalyzing the skin condition is considered to be when the cosmetics shipped to the user are finished. Therefore, the CPU 11 of the management server 100 may store quantity information indicating the total volume of the cosmetics shipped and the recommended amount to be used per day, calculate the second period based on the quantity information, and transmit information indicating the calculated second period to the trainer terminal 400. The trainer terminal 400 may transmit the reanalysis request to the user terminal 200 when it receives the information indicating the second period, without receiving the information indicating the shipping date from the management server 100. The management server 100 may transmit information indicating that a first period has passed since the shipping date to the analyst terminal 300, instead of transmitting the information indicating the shipping date to the analyst terminal 300, and the analyst terminal 300 may transmit the reprovision request to the user terminal 200 when it receives the information.

[summary]
As described above, according to this embodiment, when selecting products based on the analysis results of the user's skin condition (skin analysis information), the cosmetics subscription management server 100 is able to also take into account information about the user's constitution (bioanalysis information) that is not apparent from the analysis results.

Although the analysts who perform each analysis do not directly exchange information with the trainers, the user can receive the bioanalysis information generated by the analysts, review their own skin issues (constitution), and update their thoughts about their skin concerns and constitutions they would like to improve. For example, the user can transmit the analyst's assessment in the bioanalysis information that glycation is advanced as request information to the trainer terminal 400 or communicate it to the trainer, and ultimately select cosmetics that correspond to the results of the bioanalysis information.

[Modification]
Although the embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and it goes without saying that various modifications can be made without departing from the spirit of the present invention.

In the above-described embodiment, RNA information from sebum and molecular information based on spectral analysis of the stratum corneum were used as the biological information to be analyzed, but other than that, proteomes (proteins) collected from the user's stratum corneum or sebum may be analyzed, epidermal bacteria collected from the skin surface may be analyzed, and skin color, unevenness, blemishes, etc. may be analyzed from image information of the user's skin. Furthermore, one or more of these types of biological information may be selected by the user or analyst. The proteome and epidermal bacteria are collected by a collection kit, just like the RNA information and molecular information. Images of the skin are obtained by sending photographic data from the user terminal 200 to the analyst terminal 300.

In the above embodiment, the trainer only counsels the user regarding their skin. However, because skin turnover, skin color, etc. are also related to exercise and diet, the trainer may also make suggestions to the user, including suggestions regarding exercise and diet. In other words, the trainer may also serve as a body make-up trainer or nutritionist. Furthermore, a body make-up trainer or nutritionist may provide advice to the user separately from the trainer.

In this case, for example, the management server 100 or the trainer terminal 400 may send a questionnaire regarding skin concerns, desired skin, and exercise, and based on the response information from the user terminal 200, a recommended exercise program for each type, meal menu, etc. may be created and transmitted as information to the user terminal 200.

In the above embodiment, only one cosmetics subscription management server 100 is shown, but the processing executed by the cosmetics subscription management server 100 may be distributed and executed by multiple servers. For example, there may be a server that manages bioanalysis information and skin analysis information and a server that manages the delivery of cosmetics to users based on delivery requests from the trainer terminal 400, which are separate servers.

In the above embodiment, cosmetics (including topical preparations such as quasi-drugs) are given as an example of the product. The product is preferably, but is not limited to, cosmetics, and may be, for example, beverages, food, facial massagers, beauty tools, and other products for the skin other than cosmetics, and these products may be selected based on the above skin analysis information and shipped to the user.

Among the inventions described in the claims of this application, the invention described as an "information processing method" has each step performed automatically by at least one device such as a computer through software-based information processing, and is not performed by a human using a device such as a computer. In other words, the "information processing method" is an information processing method using computer software, and is not a method in which a human operates a computing tool such as a computer.

11...CPU
Reference Signs List 18: Storage unit 19: Communication unit 31: User information database 32: Bioanalysis information database 33: Skin analysis information database 34: Cosmetic information database 35: Trainer/store information database 100: Cosmetic subscription management server 200: User terminal 300: Analyst terminal 400: Trainer terminal

Claims (7)

An information processing system for selecting and providing skin care products for each user,
The system includes a user terminal of the user, a server that manages user information on a plurality of users and product information on a plurality of products, an analyst terminal of an analyst that analyzes biological information on the skin of the user provided by the user, and a selector terminal of a selector that selects products for the skin of the user,
a control unit of the analyst terminal that transmits bioanalysis information indicating an analysis result of the bioinformation to the server in association with user identification information that identifies the user;
The control unit of the server transmits the received bioanalysis information to a user terminal of a user corresponding to the user identification information;
The control unit of the selector terminal transmits skin analysis information indicating an analysis result of the skin condition of the user by a measuring device or visually to the server in association with the user identification information;
The control unit of the user terminal transmits the product selection request together with the user identification information to the selector terminal;
An information processing system in which, upon receiving the selection request, the control unit of the selector terminal receives the skin analysis information corresponding to the user identification information, selects at least one product from the plurality of products based on the skin analysis information and request information regarding the product received from the user terminal or input to the selector terminal based on dialogue with the user, and sends a shipping request to the server to request that the selected product be shipped to the user. The information processing system of claim 1, wherein the control unit of the analyst terminal transmits a re-provision request to the user terminal to request re-provision of the biometric information after a first period has elapsed from the date of shipment of the product to the user, and transmits biometric reanalysis information indicating an analysis result of the re-provisioned biometric information to the user terminal. The information processing system of claim 2, wherein the control unit of the selector terminal transmits a reanalysis request to the user terminal to request a reanalysis of the user's skin condition using the measuring device or visual inspection after a second period has elapsed from the shipping date, and transmits skin reanalysis information indicating the results of the reanalysis to the server. The information processing system according to claim 3 , wherein the control unit of the selector terminal compares the skin analysis information with the skin reanalysis information to determine whether or not to continue providing the selected product to the user. The information processing system of claim 3, wherein the control unit of the server stores quantity information indicating a total volume of the shipped product and a recommended usage amount per day, calculates the second period based on the quantity information, and transmits information indicating the calculated second period to the selector terminal. The control unit of the server
calculating, for a plurality of combinations of a plurality of different products that can be shipped to the user at one time, amounts of the products that can be used by the user during a predetermined period during which a service for providing the products is provided to the user, based on a recommended daily usage amount of each of the products;
the highest amount among the amounts corresponding to the plurality of combinations is set as an upper limit amount of the provided service, and points corresponding to the upper limit amount are set to the user;
6. The information processing system according to claim 1, wherein each time the product is shipped to the user, the points corresponding to the product are subtracted from the set points to update the set points. An information processing method for selecting and providing a skin care product for each user, comprising:
receiving bioanalysis information indicating an analysis result of the bioinformation, together with user identification information for identifying the user, from an analyst terminal of an analyst who analyzes the bioinformation related to the user's skin provided by the user;
Transmitting the received bioanalysis information to a user terminal of a user corresponding to the user identification information;
receiving skin analysis information indicating an analysis result of the user's skin condition by a measuring device or visual inspection together with the user identification information from a selector terminal of a selector who selects products for the user's skin;
Transmitting the skin analysis information corresponding to the user identification information in response to a request from the selector terminal that has received the product selection request from the user terminal together with the user identification information;
An information processing method in which the selector terminal receives a shipping request to request shipping to the user of a product selected based on the skin analysis information and request information regarding the product received from the user terminal or input to the selector terminal based on a dialogue with the user.

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