WO2020175307A1 - Information processing device, information processing method, and computer program - Google Patents

Abstract

Provided is an information processing device whereby information included in emails exchanged between members of an organization can be reflected and displayed in an organizational structure diagram as categorized information categorized into a plurality of categories. The information processing device is provided with: a relationship information generation unit that consults a mail information storage unit in which mail information including the sender, the recipient, and the category is stored for each of a plurality of emails sent and received within an organization, extracts mail information corresponding to a specified category, and generates relationship information representing human relationships within the organization on the basis of the extracted mail information; and a relationship display unit whereby the relationship information is reflected and displayed in an organizational structure diagram of the organization.

Description

\\0 2020/175 307 1 ?<: 17 2020 /006742

Specification

Title of invention:

Information processing apparatus, information processing method, and computer program

Technical field

[0001] The present invention relates to a communication analysis device, and more particularly, for analyzing relationship information of members based on an electronic mail exchanged between members within an organization, and reflecting and displaying the information on an organization configuration diagram. The present invention relates to an information processing device.

Background technology

[0002] In an organization or a group, various communication is achieved among members who belong to the organization, and an organizational activity is performed. Conventionally, in order to extract a human relationship network in an organization or group, a technique for analyzing the communication performed in the organization or group and estimating the relationship between members (Non-patent document 1) and organizational productivity In order to quantify the “organizational activity” that has a strong correlation, a technology (Non-Patent Document 2) for collecting and analyzing communication information using dedicated hardware has been proposed.

[0003] In addition, in communication analysis, for example, Patent Document 1 (Japanese Patent Laid-Open No.

Japanese Patent Laid-Open No. 6-0970) discloses a system that analyzes e-mail, extracts relationships and attributes of people, and manages personal connections.

Prior art documents

Patent literature

[0004] Patent Document 1: Japanese Unexamined Patent Application Publication No. 20000_669970

[0005] Non-Patent Document 1: Yutaka Matsuo, 4 others, "Extraction of human relationship network from information above 1", Journal of Japan Society for Artificial Intelligence, 2005, Vol. 20, No. 1 , D. 4 6-5 6

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ht tp ://www.hi tach i .cc>·'卩/1/\//〇门61/\/3/|11〇门1; 11/2015/02/0209.卩 \¥0 2020/175 307 2 卩 (: 171? 2020 /006742

Summary of the invention

Problems to be Solved by the Invention

[0007] On the other hand, many organizations are formed to achieve a certain common purpose or goal. In such an organization, the organizational structure such as organizational classification or command system achieves the purpose or goal of the organization. It becomes important to do. Also in the organizational management of these organizational structures, it is important to collect information to form an appropriate organizational structure from the messages exchanged during communication among members. For example, in a relationship where many urgent messages and important messages are exchanged, it is also an important relationship in the organizational structure. By utilizing the fact that these urgent and important messages are exchanged, it is possible to improve A proper tissue structure is formed. However, in the above-mentioned prior art, the relationship is estimated and the communication information is simply collected, but the information necessary for the organizational structure is not collected. For example, information on the importance and urgency of communications, which is important in organizational classification and command system, cannot be obtained.

According to the present invention, information included in an electronic mail exchanged between members of an organization is reflected in an organization configuration diagram as classification information classified into a plurality of categories, and can be displayed. The purpose is to provide methods and computer programs.

Means for solving the problem

In order to achieve the above object, the information processing apparatus of the present invention is

For each of the multiple emails sent and received within the organization, refer to the email information storage section that records the email information including the sender, destination, and category, extract the email information according to the specified category, A relationship information generating unit that generates relationship information representing the human relationship in the organization based on the extracted mail information,

Relationship display for displaying the relationship information by reflecting it on the organization block diagram of the organization \¥0 2020/175 307 3 卩 (: 171? 2020 /006742

And a section.

Effect of the invention

[0010] According to the present invention, the relationship information of members is reflected in the organizational structure diagram by using the category information of the electronic mail included in the electronic mail exchanged between members in the organization, and the normal organizational chart is displayed. Can provide an information processing device, an information processing method, a computer program, etc. that can grasp an important relationship or an urgent relationship that does not appear.

Brief description of the drawings

[001 1] [Fig. 1] Fig. 1 is a block diagram showing a schematic configuration of an information processing apparatus according to a first embodiment of the present invention.

[FIG. 2] A diagram showing an example of mail information stored in a mail information storage unit.

[FIG. 3] A diagram showing an example of relationship information indicating an urgent relationship.

FIG. 4 is a diagram showing an example of relationship information indicating important relationships.

FIG. 5 is a diagram showing an example of relationship information indicating all relationships.

FIG. 6 is a diagram showing an example of a user interface displayed by a relationship display unit.

[FIG. 7] A flow chart showing an example of the processing flow of the relationship information generation unit.

FIG. 8 is a diagram showing an example of organization chart information.

FIG. 9 is a diagram showing an example of an organizational structure diagram showing an emergency relationship displayed by a relationship display unit.

[Fig. 10] Fig. 10 is a diagram showing an example of an organization configuration diagram showing important relationships displayed by a relationship display unit.

[Fig. 11] Fig. 11 is a diagram showing an example of an organizational structure diagram showing all the relationships displayed by the relationship display unit.

FIG. 12 is a block diagram showing a schematic configuration of an information processing device according to a second embodiment of the present invention.

MODE FOR CARRYING OUT THE INVENTION

[0012] [First Embodiment] \\0 2020/175 307 4 卩 (: 171? 2020 /006742

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In the drawings, the same or corresponding parts will be denoted by the same reference symbols and description thereof will not be repeated.

FIG. 1 is a block diagram showing a schematic configuration of an information processing device 100 according to the first embodiment of the present invention. The information processing apparatus 100 displays an organizational structure diagram reflecting the relationship information indicating the internal human relationships included in the emails exchanged between members within the organization in response to the user's request. ..

As shown in FIG. 1, the information processing device 100 includes a mail information processing unit 1 and a relationship information processing unit 2. The mail information processing unit 1 can be configured as a cloud system, for example. The mail information processing unit 1 and the relationship information processing unit 2 do not need to be always connected.

[0015] The mail information processing unit 1 includes a mail file conversion unit 11, a file storage database 12 and a header information extraction unit 13 and a document analysis unit 14 and a data conversion unit 15 and a classification determination unit 16 and classification. It is equipped with a result storage database 17, a mail information analysis unit 18 and a mail information storage unit 19.

[0016] The configuration and functions of the mail information processing unit 1 will be described below. The mail file converter 11 converts the input e-mail into a text file and stores it in the file storage database 12.

The header information extraction unit 13 extracts the date of reception, the transmission source, and the destination included in the header information of the e-mail from the text file stored in the file storage database 12.

The document analysis unit 14 reads the text file stored in the file storage database 12 and performs natural language processing to analyze the contents of the text file. Natural language processing is, for example, morphological analysis or syntactic analysis.

The data subjected to the natural language processing by the document analysis unit 14 is converted by the data conversion unit 15 into a data format that can be represented as a vector.

The classification determination unit 16 inputs the vector-represented data in the data conversion unit 15 into the neural network model, and obtains the output of the classification result into the categories. Here, the neural network model used in the classification determination unit 16 is used. \¥0 2020/175 307 5 卩 (: 171? 2020 /006742

The neural network model such as deep neural network (0 1\1), convolutional neural network (〇 1\1), or recursive neural network ([¾ 1\〇 can be applied. The type of network model does not limit the invention.

[0021] Further, in the present embodiment, the neural network model used in the classification determination unit 16 has a mail text context of an email (message context) and categories such as "urgent" and "important" in advance. It is a trained model generated by so-called supervised learning in which the relevance of is learned. By using this trained model, for example, even if the email text does not include keywords such as "urgent" or "important", the context of the email text will change the category to "urgent" or "important". Can be classified. The classification results classified by the classification determination unit 16 are stored in the classification result storage database 17. In this embodiment, “urgent” and “important” are illustrated as examples of categories, but the types of categories are not limited to this and are arbitrary. In addition, in one category, subcategories for further classifying the category may be provided. For example, in the “Urgent” category, “Urgent level 1” is the most urgent and “Urgent level 2” is urgent but lower than “Urgent level 1”. Two sub-categories may be provided.

[0022] In the mail information analysis unit 18, the reception date, sender, and destination of the electronic mail extracted by the header information extraction unit 13 and the category stored in the classification result storage database 17 are stored. It is stored in the mail information storage section 19 in association with the classification result of. Figure 2 shows an example of mail information stored in the mail information storage section 19. Note that the mail information is generated only the number of the e-mail destinations for ^_ single email. Here, for items that are not classified into “Urgent” or “Important” categories, for example, they are stored as blank. Also, although not shown in Fig. 2, multiple categories may be assigned to one email. \¥0 2020/175 307 6 卩 (: 171? 2020 /006742

Next, the function and configuration of the relationship information processing unit 2 will be described. The relationship information processing unit 2 includes a relationship information generation unit 21, a relationship information storage unit 22 and a relationship display unit 23.

[0024] The relationship information generation unit 21 extracts mail information corresponding to the specified category from the mail information storage unit 19 and, based on the extracted mail information, a relationship representing a human relationship within the organization. Generate sex information and store it in the relationship information storage unit 22. Here, the designation of the category is designated by, for example, a request from the user to display the relationship information, but the present invention is not limited to this. For example, it is possible to take a form in which a specific category is designated as a default by the information processing apparatus 100 after the information processing apparatus 100 is started and before a request from the user. ..

[0025] Fig. 3 shows an example of the "urgent" relationship information in the "urgent relationship display" for the relationship information stored in the relationship information storage unit 22. In other words, Figure 3 shows the relationships between members that were sought based on emails classified in the “urgent” category. The number (degree of relationship) shown in the relationship information of FIG. 3 represents the strength of the relationship between the members in the organization, and in the present embodiment, the larger the value of the relationship degree, the stronger the relationship. .. For example, the more emails that are classified into the “urgent” category between members within the organization, the greater the degree of relationship between the members. On the other hand, in the relationship information, a blank or a value of “0” is entered in a place where there is no mail exchange between members within the organization, but this embodiment shows an example in which it is blank. Similarly, examples of relationship information of "important" in "Important relationship display" and examples of all relationship information in "Display all relationships" are shown in Figures 4 and 5, respectively. It can be seen that the "all relationship display" shown in Fig. 5 is the sum of the relationship information (relationship degree) in each of the "urgent relationship display" in Fig. 3 and the "important relationship display" in Fig. 4.

Next, a specific example of the relationship information generation in the relationship information generation unit 21 will be described. Figure 6 shows the initial screen of the user interface. User shown in Figure 6 \¥0 2020/175 307 7 卩 (: 171? 2020 /006742

By inputting the date in the “Target year/month/day” field of the user interface, specify the reception period of the email you want to display. After specifying the mail reception period, select the display mode. In this embodiment, the display modes are "urgent relationship", "important relationship display" and "all relationship display", but they are not intended to limit the invention. In this embodiment, the user clicks any one of the "urgent relationship display", "important relationship display", and "all relationship display" buttons to specify the display mode. The mail information corresponding to the clicked button is extracted from the mail information storage unit 19 and the relationship information shown in Figs. 3 to 5 is generated according to the display mode, and the generated relationship information is stored in the relationship information. Stored in Part 22.

[0027] For example, when the user clicks the "urgent relationship display" button after designating the mail reception period on the user interface screen shown in Fig. 6, the relationship information generation unit 21 is set to the mail information storage unit 1 From 9, search for and retrieve mail information whose date of reception is included in the mail reception period specified by the user and whose category is "Urgent". Then, the corresponding part of the relationship information is specified from the destination and destination of the read mail information, and the mail information is reflected in the relationship information by incrementing the value of the corresponding part of the relationship information. For example, based on the mail information read out from the mail information storage section 19, identify the number of emails sent from the technical department manager to the technical section 1 manager within the specified email reception period, and according to the number, Determine the degree of relationship between the technology manager and the technology 1 section manager. Similarly, relationship information between all members is generated.

[0028] In addition, when the user clicks the "Display all relationships" button on the user interface screen shown in Fig. 6 after designating the mail reception period, the relationship information generation unit 21 displays the mail information storage unit. From 19, read all the mail information of the received date included in the mail reception period specified by the user. Then, as in the case of the “urgent relationship display” described above, the mail information is reflected in the relationship information by incrementing the value of the relevant relationship information portion.

[0029] Using the flowchart shown in Fig. 7, the relationship in the relationship information generation unit 2 1 \¥0 2020/175 307 8 卩 (: 171? 2020 /006742

An example of a sex information generation flow will be described. The relationship information generation unit 21 first waits for the user to specify the mail reception period (3 0 1). After the email reception period is specified, the period specified by the user is acquired (3102). Next, wait for the display mode to be specified by the user (3 10 3). When the display mode is specified by the user, the category information corresponding to the specified display mode is acquired and the category to be displayed is fixed (3 1 0 4). For example, if "urgent relationship display" is specified, "urgent" is selected as the target category, and if "all relationship display" is specified, all categories are selected.

[0030] When the reception period and the display mode are determined, the mail information stored in the mail information storage unit 19 is the relationship information corresponding to the reception period, and the mail information corresponding to the category corresponding to the display mode. Search for and get (3 1 0 5)

.. Here, when the display mode is “Display all relations”, category search is not performed and all email information corresponding to the reception period is acquired.

[0031] Next, the acquired mail information is reflected in the relationship information (3106). Specifically, the relevant part of the relationship information is specified from the destination and destination of the mail information, and the mail information is reflected in the relationship information by incrementing the value of the corresponding part of the relationship information.

[0032] After that, it is determined whether or not the target mail information has been completely reflected in the relationship information (3107). If the reflection has not been completed, the procedure returns to 3106. It is reflected in the relationship information. Finally, when all the target mail information is reflected in the relationship information, the relationship information reflecting the mail information as shown in Figs. 3 to 5 is generated, and the relationship information is changed to the relationship information. Stored in storage 2 2 (3 1 0 8) ₀

The relationship display unit 23 reflects the relationship information stored in the relationship information storage unit 22 on the organization block diagram. Here, the organizational structure diagram is a graph showing the relationships among members within the organization. Each member is represented by a node (circle), and the relationship between nodes is represented by an edge (bar). The organizational structure chart is created by arranging the nodes based on the organizational chart information that describes the display coordinates and name on the screen shown in Figure 8. \¥0 2020/175 307 9 卩 (: 171? 2020 /006742

Be done. This organization chart information is created in advance as a text file by the user. To reflect the relationship information to the organizational structure diagram, specify the nodes (members) to be reflected in the organizational structure diagram from the source and destination information of the relationship information, and reflect the category information in the organizational structure diagram. The organization chart can be displayed via a browser or a specific application, but the display method is not limited to this.

[0034] Figs. 9 to 11 show examples of the organizational structure displayed by the relationship display unit 23. In the present embodiment, the strength of the relationship indicated by the relationship information is indicated by the thickness of the edge (bar portion) of the organizational structure diagram, but this does not limit the present invention. For example, the strength or weakness of the relationship may be indicated by the shade or color of the edge, or the strength or weakness of the relationship may be indicated by attaching a numerical value near the edge.

[0035] [Second Embodiment]

As described above, one specific embodiment of the present invention has been described, but the above-described embodiment is merely an example and does not limit the present invention. For example, in the above-described embodiment, the organization chart information is externally set by the user, but the organization chart information may be generated from the mail information stored in the mail information storage unit 19. Hereinafter, an information processing apparatus according to the second embodiment of the present invention that generates organization chart information from the mail information stored in the mail information storage unit 19 will be described with respect to a configuration different from that of the first embodiment.

FIG. 12 is a block diagram showing a schematic configuration of an information processing device 200 according to the second embodiment of the present invention. The organization chart information generation unit 24 generates the organization chart information using the sender and destination information included in the mail information stored in the mail information storage unit 19 and inputs it to the relationship display unit 23. To do.

A specific method of generating the organization chart information will be described. First, the technology information, department information such as sales and department information such as sales and managerial information such as managers, section managers, and employees included in the sender and destination information of the mail information stored in the mail information storage unit 19 is extracted. Job order information that defines a preset job order for each department of the extracted department information \¥0 2020/175 307 10 卩 (: 171? 2020 /006742

The position (coordinates) in the organization chart information is determined based on the information. After the generation of the position information in the organizational chart information is completed in one department, the position information in the organizational chart information is similarly generated in the next department based on the post order information. When the generation of the position information is completed for all departments, the generation of the organization chart information is completed, and the generated organization chart information is sent to the relationship display section 23.

[0038] The present invention can also be described as follows.

The information processing apparatus according to the first configuration of the present invention is

For each of the multiple emails sent and received within the organization, refer to the email information storage section that records the email information including the sender, destination, and category, extract the email information according to the specified category, A relationship information generating unit that generates relationship information representing the human relationship in the organization based on the extracted mail information,

A relationship display unit for displaying the relationship information by reflecting the relationship information on the organization block diagram of the organization.

[0040] In the first configuration, in the relationship information generation unit, a mail information storage unit that records mail information including a sender, a destination, and a category for each of a plurality of e-mails sent and received in the organization. Refer to, extract mail information according to the specified category from the mail information storage unit, and generate relationship information that represents human relationships within the organization based on the extracted mail information. Then, the relationship information is reflected in the organizational structure and displayed. As a result, it is possible to display an organizational structure diagram that shows an urgent relationship with a high degree of urgency and an organizational structure diagram that shows an important relationship with a high degree of importance. You will be able to understand.

An information processing apparatus according to a second configuration of the present invention is the information processing apparatus according to the first configuration, wherein the force category included in the mail information recorded in the mail information storage unit is stored in a neural network. A classification determination unit that determines using a learned model that uses

[0042] According to this second configuration, it is simply determined whether or not a predetermined word or document is included. \¥0 2020/175 307 1 1 卩 (: 171? 2020 /006742

Rather than classify emails into predetermined categories, it is possible to classify emails into a predetermined category by using a complicated and exhaustive criterion by using a trained model. Furthermore, by using the trained model, it is possible to classify mail texts into appropriate categories based on the context.

An information processing apparatus according to a third configuration of the present invention is the first or second information processing apparatus, which generates the aforementioned organizational chart information based on the mail information stored in the mail information storage unit. An additional feature is to have an organization chart information generator.

According to the third configuration, it is not necessary to input the organization chart information from the outside, and the organization chart information can be generated based on the information of the email exchanged between the members in the organization. Moreover, it is possible to prevent errors in the data of the organizational chart information and omission of updates.

[0045] The information processing method according to the present invention is

For each of the multiple emails sent and received within the organization, refer to the email information storage section that records the email information including the sender, destination, and category.

Extract mail information according to the specified category,

Generate relationship information representing the human relationship in the organization based on the extracted mail information,

And displaying the relationship information by reflecting it on the organization block diagram of the organization,

[0046] According to this information processing method, with respect to each of a plurality of emails sent and received within the organization, the email information storage unit that records the email information including the sender, the recipient, and the category is referred to. , E-mail information according to the specified category is extracted from the mail information storage unit, and relationship information that represents the human relationship within the organization is generated based on the extracted e-mail information. Then, the relationship information is reflected in the organizational structure and displayed. As a result, it is possible to display an organizational structure diagram that shows an urgent relationship with a high degree of urgency or an organizational structure diagram that shows a highly important and important relationship. Can grasp \¥0 2020/175 307 12 卩 (: 171? 2020 /006742

Like

[0047] The program according to the present invention is

For each of the multiple emails sent and received within the organization, refer to the email information storage section that records the email information including the sender, destination, and category.

Extract mail information according to the specified category,

Generate relationship information representing the human relationship in the organization based on the extracted mail information,

A program for causing a computer to execute a process of displaying the relationship information by reflecting it on the organization block diagram of the organization.

[0048] The computer operated by this program is designated by referring to the mail information storage unit that records the mail information including the sender, the destination, and the category of each of the plurality of e-mails sent and received in the organization. The mail information according to the category is extracted from the mail information storage unit, and the relationship information representing the human relationship in the organization is generated based on the extracted mail information. Then, the relationship information is reflected in the organizational structure and displayed. As a result, it is possible to display an organizational structure diagram that shows urgent relationships with a high degree of urgency and an organizational structure diagram that shows important relationships with a high degree of importance. You will be able to understand.

A recording medium recording the above program is also one aspect of the present invention.

Explanation of symbols

[0050] 1 mail information processing unit, 2 relationship information processing unit, 1 1 mail file conversion unit, 1 2 file conversion database, 1 3 header information extraction unit, 1 4 document analysis unit, 1 5 data conversion unit, 1 6 classification determination part, 17 classification result storage database, 18 mail information analysis part, 19 mail information storage part, 21-relationship information generation part, 2 2 relationship information storage part, 2 3 relationship display part, 2 4 Organization chart information generation unit, 100 0 information processing device, 200 0 information processing device

Claims

\\0 2020/175 307 13 卩(: 17 2020/006742 Claims [Claim 1] For each of a plurality of emails sent and received within the organization, refer to the email information storage part that records the email information including the sender, destination, and category, and emails according to the specified category A relationship information generation unit that extracts information and generates relationship information that represents the human relationship in the organization based on the extracted mail information; An information processing apparatus, comprising: a relationship display unit configured to display the relationship information by reflecting the relationship information on an organization block diagram of the organization. [Claim 2] The method includes a classification determination unit that determines the category included in the email information recorded in the email information storage unit by using a trained model using a neural network. The information processing device described. [Claim 3] The information processing apparatus further includes an organization chart information generation unit, The organization chart information generation unit generates organization chart information necessary for the organization block diagram based on the previous mail information stored in the email information storage unit. Information processing device. [Claim 4] An information processing method executed by a computer, For each of the multiple emails sent and received within the organization, refer to the Email Information Storage that records the email information including the sender, recipient, and category, Extract mail information according to the specified category, Generate relationship information representing the human relationship in the organization based on the extracted mail information, An information processing method for displaying the relationship information by reflecting the relationship information on the organization block diagram of the organization. [Claim 5] For each of a plurality of emails sent and received within the organization, refer to the email information storage section that records the email information including the sender, the recipient, and the category, Extract mail information according to the specified category, \¥0 2020/175 307 14 卩 (: 17 2020 /006742 Generate relationship information representing the human relationship in the organization based on the extracted mail information, A program for causing a computer to execute a process of displaying the relationship information by reflecting it on the organization block diagram of the organization. [Claim 6] For each of the plurality of emails sent and received within the organization, refer to the email information storage section that records the email information including the sender, the recipient, and the category, Extract mail information according to the specified category, Generate relationship information representing the human relationship in the organization based on the extracted mail information, A storage medium that stores a program for causing a computer to execute the process of displaying the relationship information by reflecting it on the organizational structure diagram of the organization.