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WO2019039665A1 - Système de conversation en ligne comprenant une fonction interactive et procédé permettant de fournir un service de conversation en ligne - Google Patents

Système de conversation en ligne comprenant une fonction interactive et procédé permettant de fournir un service de conversation en ligne Download PDF

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Publication number
WO2019039665A1
WO2019039665A1 PCT/KR2017/014235 KR2017014235W WO2019039665A1 WO 2019039665 A1 WO2019039665 A1 WO 2019039665A1 KR 2017014235 W KR2017014235 W KR 2017014235W WO 2019039665 A1 WO2019039665 A1 WO 2019039665A1
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WIPO (PCT)
Prior art keywords
information
user
response
terminal
unit
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Ceased
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PCT/KR2017/014235
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English (en)
Korean (ko)
Inventor
김보라
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Individual
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Individual
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Priority to CN201780094295.5A priority Critical patent/CN112106099B/zh
Publication of WO2019039665A1 publication Critical patent/WO2019039665A1/fr
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Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry

Definitions

  • Embodiments of the invention relate to a chat system.
  • a chat system is a system in which a computer inputs a question as if it were chatting on the terminal and answers based on a predetermined response rule.
  • the existing chat system is merely an automatic response system that recognizes a predefined keyword using a pattern matching method and outputs a response.
  • the existing chat system only provides individual chat service for one content, that is, shopping for shopping or travel for travel. Therefore, there is a problem that the users are forced to individually download and use the chat programs for the contents desired by themselves.
  • chat systems fail to provide practical information directly required by users, can not provide information according to individual users' preferences, and can not provide appropriate information when a user has a wide range of information there was.
  • Embodiments of the present invention provide practical information directly required to a user, provide information according to the taste of an individual user, and provide appropriate information through a question considering a user's taste when a range of information desired by the user is large .
  • a chat system having an interactive function for receiving a message of a user from a terminal and transmitting a response to the message to the terminal, the chat system comprising: ; A receiving unit for receiving a user's message from the terminal; An intention determining unit that learns a message stored in the storage unit and a pattern of the response to determine a user's intention according to a message received by the receiver; A response generator for generating a response corresponding to the intention of the user; And a transmitter for transmitting the response to the terminal, wherein the intention determining unit analyzes an end-of-sentence and a sentiment keyword included in the message received by the receiver, and obtains information about the goods or service, And the chat system having the chat function collects information on the goods or services corresponding to the intention of the user when it is determined that the intention of the user is to obtain information on the goods or services An information collecting unit; And an information selector for selecting customized information from the information of the goods or services collected by the information collector in consideration
  • the information sorting unit can sort the customized information in consideration of the taste of the user.
  • the information sorting unit may sort the customized information by considering the distance from the user's location to the place where the goods or services are provided.
  • the information sorting unit may sort the customized information by considering price discount information or gift giving information for the goods or services.
  • the transmitting unit may transmit to the terminal a response further including price discount information or gift giving information of the goods or services.
  • the sending unit may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.
  • the transmission unit may transmit a response including the late information about the goods or services included in the customized information to the terminal.
  • the transmission unit may transmit to the terminal a response further including location information on the goods or services included in the customized information.
  • the transmission unit may transmit to the terminal a response further including traffic information available from a location of the user to a place where the goods or services included in the customized information are provided.
  • the transmitting unit may transmit to the terminal a response further including time information required for movement from the location of the user to the location of the goods or services included in the customized information in consideration of the traffic information.
  • a method of providing a chat service using a chat system having an interactive function of receiving a user's message from a terminal and transmitting a response to the message to the terminal In the step, storing the message and the response; Receiving, at a receiving unit, a user's message from the terminal; The intention determining unit learns the message stored in the storage unit and the pattern of the response and determines the intention of the user according to the message received by the receiving unit; Generating, in the response generation unit, a response corresponding to the intention of the user; And transmitting the response to the terminal by the transmitter, wherein the intention determining unit analyzes the end-of-sentence and the emotion keyword included in the message received by the receiver, Determining whether the information is for obtaining information about the user; Collecting information on a goods or service corresponding to the intention of the user when the information collecting unit determines that the intention of the user is to acquire information on the goods or services; And selecting the customized information in consideration of the location
  • the customized information can be selected in consideration of the taste of the user.
  • the customized information may be selected in consideration of the distance from the user's location to the place where the goods or services are provided.
  • the customized information may be selected in consideration of price discount information or gift giving information for the goods or services.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including price discount information or gift presenting information for the goods or services included in the customized information.
  • the step of transmitting the response to the terminal may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including late information on the goods or services included in the customized information.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including location information on the goods or services included in the customized information.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including traffic information available from the location of the user to the location where the goods or services included in the customized information are provided.
  • the step of transmitting the response to the terminal may further include a step of transmitting a response including the time information necessary for moving from the location of the user to the location of the goods or services included in the customized information, Can be transmitted.
  • a flexible chat service can be provided by generating a response corresponding to a user's intention.
  • the user by transmitting a response including the customized information to the terminal, the user can provide information that is substantially needed.
  • the user can provide information about a desired product or service by genuinely generating a question to specify a desired product or service.
  • FIG. 1 is a block diagram illustrating a configuration of a chat system having an interactive function according to an embodiment of the present invention
  • FIG. 2 is a flowchart illustrating a method of providing a chat service according to an embodiment of the present invention.
  • FIG. 3 is an exemplary diagram for explaining an effect of a method of providing a chat service according to an embodiment of the present invention
  • FIG. 4 is an exemplary diagram illustrating a chat in accordance with an embodiment of the present invention.
  • FIG. 5 is a flowchart illustrating a method of providing a chat service according to an embodiment of the present invention.
  • FIG. 6 is a block diagram illustrating and illustrating a computing environment including a computing device suitable for use in the exemplary embodiments.
  • FIG. 7 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • FIG. 8 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • FIG. 9 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • FIG. 8 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • FIG. 10 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • FIG. 11 is an exemplary diagram illustrating a chat according to an embodiment of the present invention.
  • FIG. 12 is an exemplary diagram of a service provided by the chat system according to an embodiment of the present invention.
  • FIG. 13 is an exemplary diagram of a service provided by a chat system according to an embodiment of the present invention.
  • FIG. 1 is a block diagram illustrating a configuration of a chat system 100 having an interactive function according to an exemplary embodiment of the present invention.
  • a chat system 100 having an interactive function according to an exemplary embodiment of the present invention includes a storage unit 105, a receiving unit 110, an intention determining unit 115, a response generating unit 120, And a transmission unit 125 and may further include an information collecting unit 130, an information selecting unit 135, a taste determining unit 140, an intent predicting unit 145 and a question generating unit 150.
  • the chat system 100 having the interactive function receives the user's message from the terminal and transmits a response to the message to the terminal.
  • the chat system 100 having an interactive function receives a user's message from a terminal and stores the message in the storage unit 105, and learns the user's intention by learning the message.
  • a response to the user's message is transmitted to the terminal using a search engine or another database.
  • the chat system 100 having an interactive function may be configured as a server or may include a terminal.
  • the terminal may be, for example, a smartphone, a tablet personal computer, a mobile phone, a video phone, an e-book reader, a desktop personal computer, And may include at least one of a laptop personal computer (PC), a netbook computer, a workstation, a personal digital assistant (PDA), and a portable multimedia player (PMP).
  • PC laptop personal computer
  • PDA personal digital assistant
  • PMP portable multimedia player
  • the storage unit 105 stores the message and the response.
  • the storage unit 105 may include a memory.
  • the memory may include volatile and / or non-volatile memory.
  • the memory may, for example, store instructions or data related to at least one other component of the electronic device.
  • the memory may store software and / or programs.
  • the program may include, for example, a kernel, middleware, an application programming interface (API), and / or an application program (or " application "). At least a portion of the kernel, middleware, or API may be referred to as an operating system (OS).
  • OS operating system
  • the receiving unit 110 receives the user's message from the terminal.
  • the receiving unit 110 may include one or more components that enable communication with the terminal, for example, a short-range communication module, a wired communication module, and a wireless communication module.
  • the short distance communication module means a module for performing short distance communication with a device located within a predetermined distance.
  • the local area communication technology may be applied to a wireless LAN, a Wi-Fi, a Bluetooth, a zigbee, a Wi-Fi direct, an ultra wide band (UWB) IrDA, Infrared Data Association), BLE (Bluetooth Low Energy), NFC (Near Field Communication), BLE (Bluetooth Low Energy), RFID (radio frequency identification), Zigbee, WiFi Direct, But is not limited thereto.
  • the wired communication module refers to a module for performing communication using an electrical signal or an optical signal.
  • the wired communication technology includes a wired communication technology using a pair cable, a coaxial cable, May be included, and other wired communication techniques may be included as would be apparent to those skilled in the art.
  • the wireless communication module transmits and receives wireless signals to and from at least one of a base station, an external device, and a server on a mobile communication network.
  • the wireless signal may include various types of data depending on a voice call signal, a video call signal, or a text / multimedia message transmission / reception.
  • the intention determining unit 115 learns the message stored in the storage unit 105 and the pattern of the response to determine the intention of the user according to the message received by the receiving unit 110.
  • the intention determining unit 115 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the intention determining unit 115 may analyze the end-of-sentence and the emotion keyword included in the message received by the receiving unit 110 to determine whether the intention of the user is to obtain information on a goods or a service have.
  • the intention determining part 115 may store information about the goods or services It is possible to judge whether it is for obtaining. If the emotion keyword is included in the message received by the receiving unit 110, the intention determining unit 115 may determine whether the emotion keyword is included in the message received by the receiving unit 110. For example, You can determine if your intent is to get information about a product or service.
  • This process can be performed through the artificial intelligence based learning method using the big data by the intention determining unit 115 by learning the message stored in the storage unit 105 and the pattern of the response. As a result, the accuracy can be improved in determining the user's intention.
  • the response generation unit 120 generates a response corresponding to the intention of the user.
  • the response generation unit 120 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the response generation unit 120 may transmit a response including the customized information to the terminal when it is determined that the intention of the user is to acquire information on the goods or services.
  • the details of the customized information will be described later.
  • the transmitting unit 125 transmits the response to the terminal.
  • the transmission unit 125 may include one or more components that enable communication with the terminal, and may include a short-range communication module, a wired communication module, and a wireless communication module, for example.
  • the information collecting unit 130 may collect information on goods or services corresponding to the intention of the user when it is determined that the intention of the user is to acquire information on goods or services.
  • the information collecting unit 130 collects information on Korean-style restaurants corresponding to the user's intention, for example, when it is determined that the intention of the user is to acquire information on Korean-style restaurants.
  • the information collecting unit 130 may collect information on goods or services corresponding to a user's intention by utilizing an Internet portal site or the like.
  • the information collecting unit 130 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the information collecting unit 130 may have a separate database for storing information on goods or services, and may use the information stored in the database to collect information on goods or services corresponding to a user's intention.
  • the separate database may be a database provided in a separate server besides the chat system having an interactive function.
  • this is merely an example, and the method of collecting information on the goods or services corresponding to the intention of the user is not limited thereto.
  • the information selection unit 135 selects customized information from the information of the goods or services collected by the information collection unit 130 in consideration of the location information of the user, the time and date information of the user, and the date and time of the message.
  • the information selector 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the information selector 130 selects the information on the Korean-style restaurant collected by the information collecting unit 130, And selects the customized information by considering the time and date information that the user sent the message.
  • the information sorting unit 130 may sort the customized information by considering the distance from the user's location to the place where the goods or services are provided. Specifically, the information selection unit 130 can select one of the Korean-style restaurants from the "Gangnam-daero 51-gil 1" in Seocho-gu, Seoul, have.
  • the information selection unit 130 can select Korean-style restaurants that are open after 11 pm from Korean-style restaurants when the time the user sent the message is " 11 pm at night " Also, the information selection unit 130 can select Korean-style restaurants that are open on Saturdays from the Korean-style restaurants when the date the user sent the message is " 2017.09.16 (Saturday) " The transmission unit 125 can transmit a response including the customized information to the terminal.
  • the taste determination unit 140 analyzes the message stored in the storage unit 105 and the response in consideration of the user information to determine the user's taste.
  • the taste determination unit 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the user information means hobby information inputted when a user joins a specific application. However, since the hobby information and the like are information input when subscribing to a specific application, changes in the user's taste with time are not considered.
  • the taste determination unit 140 analyzes the message stored in the storage unit 105 and the response to determine the taste of the user.
  • the user's preferences may include one or more of the user's preferred clothes, food, movies, sports and hobbies. However, the present invention is not limited thereto.
  • the intention prediction unit 145 predicts a product or service intended by the user in consideration of the taste of the user when the product or service intended by the user is not specified from the words included in the received message.
  • the intention prediction unit 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the question generator 150 generates a question for specifying a product or service intended by the user.
  • the question generator 135 may include a central processing unit (CPU), a microprocessor, a graphic processing unit (GPU), and the like, but is not limited thereto.
  • the question may be a question including information on the goods or services predicted by the intention prediction unit.
  • the taste determination unit 140 analyzes the message stored in the storage unit 105 and the response, analyzes (e.g., statistical analysis), and finds that a record in which the user has frequently found information about & ,
  • the intention prediction unit 145 may determine that the user's food taste is "Korean food", and the intention prediction unit 145 predicts that the user's intended food or product is "Korean food” do.
  • the question generator 150 can generate a question including " Korean-style restaurant ", such as " Korean-style restaurant OOOO how? &Quot;.
  • the transmitting unit 125 may transmit the question generated by the question generating unit 150 to the terminal.
  • the information sorting unit 135 can sort the personalized information by considering the user's taste. For example, when it is judged that the intention of the user is to obtain information on the " red dress ", if there is a record in which the user's taste has found a lot of information about the " checkered clothes " 135 can select information about the " red checkered dress " as customized information.
  • the information sorting unit 135 may sort the personalized information by considering price discount information or gift giving information for the goods or services. For example, if the date the message was sent by the user is "2017.09.16 (Saturday)", the information of the goods or services that are specifically discounted at "2017.09.16 (Saturday)" can be selected as customized information. Further, when it is judged that the intention of the user is to acquire information on " toothpaste ", information of " toothpaste 1 + 1 " The transmitting unit 125 may transmit a response including the discount information or the gift giving information of the goods or services to the terminal.
  • the transmission unit 125 may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.
  • the home page information may be the address of a company web site.
  • the transmission unit 125 may transmit to the terminal a response further including late information on the goods or services included in the customized information.
  • the latter information may be the address of a blog website.
  • the transmission unit 125 may transmit to the terminal a response further including location information on the goods or services included in the customized information.
  • the location information may be an address or a map location.
  • the transmission unit 125 may transmit, to the terminal, a response further including traffic information available from the position of the user up to a place where the goods or services included in the customized information are provided. Traffic information may be available transportation means (including walking).
  • the transmission unit 125 may transmit to the terminal a response further including time information required for movement from the location of the user to the location where the goods or services included in the customized information are provided in consideration of the traffic information . Also, the transmission unit 125 can transmit the time required for each transportation means to the terminal.
  • FIG. 2 is a flowchart illustrating a method of providing a chat service according to an embodiment of the present invention.
  • a chat system with an interactive function learns patterns of existing messages and responses.
  • a chat system having an interactive function when receiving a user's message from a terminal, determines the user's intention using pattern learning that has been performed in the past.
  • a chat system with an interactive function can respond to daily conversations when it is determined that the user's intention does not require product and service information.
  • the chat system having the chat function can provide (reply) information about the goods and services intended by the user when it is determined that the intention of the user requests the goods and service information.
  • the chat system having the dialog function predicts the user's intended product or service in consideration of the user's taste, and transmits a question (response) including the predicted product or service can do.
  • the transmitting unit 125 may transmit information on the selling place of the object and the selling site of the object to the terminal of the user have.
  • the transmitting unit 125 may transmit at least one of a recommended movie and a movie time for the recommended movie and a place of a movie theater that displays the recommended movie To the information terminal including the information terminal.
  • the transmission unit 125 may transmit information on the policy to the user terminal.
  • the transmitter 125 when it is determined that the intention is to try to experience Korean culture, transmits information including at least one of recommended landmarks and cultural performance schedules and places to the user's terminal Can be transmitted.
  • the transmission unit 125 may transmit information including at least one of a recommended sightseeing spot and a travel course to the user's terminal.
  • FIG. 3 is an exemplary diagram illustrating an effect of a method of providing a chat service according to an embodiment of the present invention.
  • a chat system having an interactive function can determine a user's intention by analyzing patterns of existing messages and responses.
  • the user's intention can be determined through an artificial intelligence-based learning method using Big Data. As a result, the accuracy can be improved in determining the user's intention.
  • a chat system having an interactive function can select customized information in consideration of a user's location, a message transmission time, and a date. This is to sort out practical, customized information.
  • the chat system having the dialog function can analyze the existing messages and responses and judge the taste of the individual users. Accordingly, the chat system having the interactive function can determine the taste of the individual user, rather than determining the tastes of an unspecified number of users. In addition, a chat system having an interactive function can consider a change in a user's taste by analyzing existing messages and responses, as well as hobby information inputted when a user subscribes to a specific application, .
  • a chat system having an interactive function provides personalized information by determining a user's intention.
  • the chat system predicts a product or service intended by the user, You can ask positive induction questions that include services. Thereby, the chat system having the dialog function can give the correct answer to the user.
  • FIG. 4 is an exemplary diagram illustrating a chat in accordance with an embodiment of the present invention.
  • the chat system with the chat function responds to the usual conversation response ("Yes, the food is my chef too!). In the message "You know something,” the user can say “Cheese is good in taste and good in influences.”
  • the chat system with the chat function can be used to judge and memorize the user's taste of food, considering that the user's response is " gumball ⁇ " .
  • FIG. 5 is a flowchart illustrating a method of providing a chat service according to an exemplary embodiment of the present invention.
  • the method is described as being divided into a plurality of steps, but at least some of the steps may be performed in reverse order, combined with other steps, performed together, omitted, divided into detailed steps, One or more steps may be added and performed.
  • the receiving unit receives the user's message from the user equipment (S204), and the intention determining unit learns the message stored in the storing unit and the pattern of the response to determine the user's intention according to the message received by the receiving unit (S206).
  • the response generator generates a response corresponding to the intention of the user (S208).
  • the transmitter transmits the response to the terminal (S210).
  • the step of transmitting a response to the terminal may transmit a response including the customized information to the terminal.
  • the chatting system having the chatting function in the taste determination unit analyzes the message stored in the storage unit and the response in consideration of the information of the user to determine the taste of the user; Predicting a product or service intended by the user in consideration of the taste of the user when the intention prediction unit does not specify a product or service intended by the user from words included in the received message; And a step of generating, in the question generator, a question for specifying a product or service intended by the user, wherein the user's taste is determined based on at least one of the user's favorite clothes, food, Wherein the question is a question including information on the product or service predicted by the intention predictor, and the step of transmitting the response to the terminal comprises the steps of: To the terminal.
  • the customized information can be selected in consideration of the taste of the user.
  • the customized information may be selected in consideration of the distance from the user's location to the place where the goods or services are provided.
  • the customized information may be selected in consideration of price discount information or gift giving information for the goods or services.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including price discount information or gift presenting information for the goods or services included in the customized information.
  • the step of transmitting the response to the terminal may transmit a response including the homepage information about the goods or services included in the customized information to the terminal.
  • the step of transmitting the response to the terminal may provide a chat service that transmits a response including the late information about the goods or services included in the customized information to the terminal.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including location information on the goods or services included in the customized information.
  • the step of transmitting the response to the terminal may transmit to the terminal a response further including traffic information available from the location of the user to the location where the goods or services included in the customized information are provided.
  • the step of transmitting the response to the terminal may further include a step of transmitting a response including the time information necessary for moving from the location of the user to the location of the goods or services included in the customized information, Can be transmitted.
  • FIG. 6 is a block diagram illustrating and illustrating a computing environment including a computing device suitable for use in the illustrative embodiments.
  • each of the components may have different functions and capabilities than those described below, and may include additional components in addition to those described below.
  • the illustrated computing environment 10 includes a computing device 12.
  • the computing device 12 may be one or more components included in a chat system with interactive capabilities.
  • the computing device 12 includes at least one processor 14, a computer readable storage medium 16,
  • the processor 14 may cause the computing device 12 to operate in accordance with the exemplary embodiment discussed above.
  • processor 14 may execute one or more programs stored on computer readable storage medium 16.
  • the one or more programs may include one or more computer-executable instructions, which when executed by the processor 14 cause the computing device 12 to perform operations in accordance with the illustrative embodiment .
  • the computer-readable storage medium 16 is configured to store computer-executable instructions or program code, program data, and / or other suitable forms of information.
  • the program 20 stored in the computer-readable storage medium 16 includes a set of instructions executable by the processor 14.
  • the computer-readable storage medium 16 may be any type of storage medium such as a memory (volatile memory such as random access memory, non-volatile memory, or any suitable combination thereof), one or more magnetic disk storage devices, Memory devices, or any other form of storage medium that can be accessed by the computing device 12 and store the desired information, or any suitable combination thereof.
  • Communication bus 18 interconnects various other components of computing device 12, including processor 14, computer readable storage medium 16.
  • the computing device 12 may also include one or more input / output interfaces 22 and one or more network communication interfaces 26 that provide an interface for one or more input / output devices 24.
  • the input / output interface 22 and the network communication interface 26 are connected to the communication bus 18.
  • the input / output device 24 may be connected to other components of the computing device 12 via the input / output interface 22.
  • the exemplary input and output device 24 may be any type of device, such as a pointing device (such as a mouse or trackpad), a keyboard, a touch input device (such as a touch pad or touch screen), a voice or sound input device, An input device, and / or an output device such as a display device, a printer, a speaker, and / or a network card.
  • the exemplary input and output device 24 may be included within the computing device 12 as a component of the computing device 12 and may be coupled to the computing device 102 as a separate device distinct from the computing device 12 It is possible.
  • FIG. 7 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • the chat system is a communication package for sharing value creation using AI based chat system.
  • the existing chat system is merely an automatic response chatting format, in which a past chatting system recognizes a predefined keyword using a simple pattern matching method and outputs an input response.
  • the chat system is easy to access with various Korean contents.
  • Each node of the network is designed with different number of modules and connection configuration according to more specialized image processing, sound processing, motion capture, etc., Processing, etc.), the emotion expression value and the sensed value are mapped to happiness, unhappiness, sadness and joy, and emotional language technology can maximize affinity with the user.
  • the chat system can have a function of resolving individual complaints by linking 'Small Business Data Utilization Support Project'.
  • chat system we can focus on customer personalization and apply for public institution information and everyday life public application.
  • the chat system can have a life task function.
  • the chat system can provide an integrated SNS function.
  • data can be processed using data such as weather information, purchase of goods, delivery, shopping, bus, subway, mobile payment, ordering service of O2O (Offline to Online), game and distribution information service Is possible.
  • O2O Offline to Online
  • game and distribution information service Is possible.
  • the chat system may have a care function (life and death confirmation function).
  • Chatbon can have a function of knowing the survival of the blind youth and the elderly living alone through emotional language AI technology, and a chat system acquaintance through sharing and supporting medical information.
  • the chat system may have a small business connection capability.
  • the chat system can help support small and medium sized businesses in connection with O2O services that are entering various fields.
  • the chat system utilizes small business public data and chat system technology to enable one-on-one conversations between business and customers within IM to provide one-stop service functions for information provision, purchase, reservation and billing.
  • the chat system can have Korean / Korean cultural learning functions.
  • the chat system can be used to increase the number of users by free Korean speaking language function of users who want to learn Korean language and Korean culture such as the formal adoption of Korean subjects in 'Bacalorea', the entrance exam for French universities.
  • the chat system can have NCS-based career / career helper functions.
  • the chat system is a data mining system that utilizes the National Occupational Standards (NCS) to search for jobs and occupations in a variety of fields. It provides the ability to provide intimate information about the career / It can be provided as a work technique.
  • NCS National Occupational Standards
  • Chaton is able to provide differentiated service of "Korean chat system” by mining Korean data and learning chat system engine continuously (deep run method) instead of simple question type rule base chat system.
  • chat system builder packet
  • intelligent homepage rather than a simple chat system.
  • the chat system can have big data statistics (you can see which words are deeply learning (learning), can extract marketing keywords).
  • Chatbon can have a chat system linkage homepage (smart intelligent homepage linkage - linking homepage which is made by assembling diy as if I made a block).
  • chat system anyone can easily sell (do it yourself) with my own DIY (do it yourself) homepage and DIY chat system.
  • the chat system started with the idea of helping small business owners, career-breakers, and disabled shoppers to do online marketing.
  • the small business owner first receives the serial key, enters the administrator tool, and sets the data diy when setting up the chat system program through the normal user response learning / handler.
  • a baker may create a chat system.
  • FIG. 8 is a flowchart illustrating a chat method according to an embodiment of the present invention.
  • FIG. 9 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • the chat system server sends the appropriate response through natural language processing.
  • FIG. 10 is a flowchart illustrating a chatting method according to an embodiment of the present invention.
  • FIG. 11 is an exemplary diagram illustrating chat in accordance with an embodiment of the present invention.
  • FIG. 12 is an exemplary view of a service provided by a chat system according to an embodiment of the present invention.
  • An automated, interactive platform of chat systems that are available anytime, anywhere, allows you to automatically answer chat systems via KakaoTalk, Facebook, or the corporate home page customer category.
  • FIG. 13 is an exemplary view of a service provided by a chat system according to an embodiment of the present invention.
  • the chat system is a communication package for sharing value creation using AI based chat system.

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  • General Business, Economics & Management (AREA)
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Abstract

L'invention concerne un système de conversation en ligne comprenant une fonction interactive et un procédé permettant de fournir un service de conversation en ligne. Un système de conversation en ligne comprend une fonction interactive selon des modes de réalisation de la présente invention : fournit un service de conversation en ligne flexible en générant une réponse correspondant à l'intention d'un utilisateur ; fournit des informations, que l'utilisateur a réellement besoin, en transmettant une réponse comprenant des informations personnalisées à un terminal ; et fournit des informations sur un produit ou un service que l'utilisateur souhaite réellement, en créant une question afin de spécifier un produit ou un service destiné à l'utilisateur.
PCT/KR2017/014235 2017-08-21 2017-12-06 Système de conversation en ligne comprenant une fonction interactive et procédé permettant de fournir un service de conversation en ligne Ceased WO2019039665A1 (fr)

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