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WO2018184301A1 - Système de service de vente de point de vente, procédé, serveur et support d'informations - Google Patents

Système de service de vente de point de vente, procédé, serveur et support d'informations Download PDF

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Publication number
WO2018184301A1
WO2018184301A1 PCT/CN2017/089321 CN2017089321W WO2018184301A1 WO 2018184301 A1 WO2018184301 A1 WO 2018184301A1 CN 2017089321 W CN2017089321 W CN 2017089321W WO 2018184301 A1 WO2018184301 A1 WO 2018184301A1
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WO
WIPO (PCT)
Prior art keywords
information
manager
customer
service terminal
self
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2017/089321
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English (en)
Chinese (zh)
Inventor
李颖
皮汉卿
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Ping An Technology Shenzhen Co Ltd
Original Assignee
Ping An Technology Shenzhen Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ping An Technology Shenzhen Co Ltd filed Critical Ping An Technology Shenzhen Co Ltd
Publication of WO2018184301A1 publication Critical patent/WO2018184301A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/06—Asset management; Financial planning or analysis
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines

Definitions

  • the present invention relates to the field of information technology, and in particular, to a network point selling service system, method, server, and storage medium.
  • the financial manager is responsible for receiving customers entering the outlets and providing services to customers, including but not limited to recommending financial products. After the financial manager provides services to the client, the financial manager does not understand the customer information (including but not limited to asset information such as income, assets, liabilities, risk control, etc.), may recommend unmatched financial products to the customer, and affect the customer's financial management of the outlet. Manager's overall service impression, which leads to technical problems of network customer resource loss
  • the present invention provides a network point sales service system, method, server, and storage medium to solve the problem that a financial manager of a current network cannot obtain customer information, thereby recommending a financial product that does not match the customer.
  • the present invention provides a network point sales service system, including a self-service terminal, a service terminal, and a server.
  • the self-service terminal is configured to acquire monitoring image information, and send the monitoring image information to the server;
  • the monitoring image information includes a self-service terminal ID and a face image;
  • the service terminal is configured to send location information to the server;
  • the location information includes a wealth manager ID and location information;
  • the server is configured to receive the monitoring image information and the positioning information, and determine whether the customer information corresponding to the face image is stored in the customer feature database; if yes, according to the positioning information and The customer information determines a target financial manager ID, and the customer information is sent to the target financial manager I
  • the service terminal is configured to receive and display the customer information.
  • the present invention further provides a network point sales service method, including:
  • the self-service terminal acquires monitoring image information, and sends the monitoring image information to the server;
  • the monitoring image information includes a self-service terminal ID and a face image;
  • the service terminal sends the location information to the server;
  • the location information includes the wealth manager ID and the location information;
  • the server receives the monitoring image information and the positioning information, and determines whether the customer information corresponding to the face image is stored in the customer feature database; if yes, determining according to the positioning information and the customer information
  • the target financial manager ID sends the customer information to the service terminal corresponding to the target financial manager ID;
  • the service terminal receives and displays the customer information.
  • the acquiring the monitoring image information includes:
  • the monitoring image information is formed based on the self-service terminal ID and the face image.
  • the present invention also provides a server, including a memory, a processor, and a computer program stored in the memory and operable on the processor, the processor executing the computer program The steps performed by the server in the above-mentioned site sales service method are implemented.
  • the present invention further provides a computer readable storage medium, where the computer readable storage medium stores a computer program, and the computer program is executed by a processor to implement server execution in the network point sales service method. A step of.
  • the self-service terminal can send the collected monitoring image information to the server, and the service terminal actually locates the information.
  • the server determines whether to store the corresponding customer information according to the monitoring image information, and after storing the customer information, sending the customer information to the service terminal corresponding to the target financial manager ID, so that the service terminal can display the customer information. Therefore, the target financial manager can recommend the financial products or services more suitable for the customer according to the customer information displayed by the business terminal, thereby improving the customer satisfaction with the service of the outlet or the financial institution, and avoiding the loss of the customer resources.
  • FIG. 1 is a schematic block diagram of a network point sales service system in Embodiment 1 of the present invention.
  • FIG. 2 is a flowchart of a method for selling a network point in the second embodiment of the present invention
  • FIG. 3 is a schematic diagram of a server according to an embodiment of the present invention.
  • the site sales service system includes a self-service terminal 10, a service terminal 20, and a server 30.
  • the self-service terminal 10 is provided at a financial institution network of any financial institution.
  • the service terminal 20 can be a mobile terminal that is convenient to carry around, such as a smart terminal, a tablet computer, or a P AD.
  • Server 30 may be a cloud server applied to a financial institution .
  • the self-service terminal 10 and the server 30 can be connected by wired network communication to implement information and data transmission.
  • the service terminal 20 and the server 30 can be connected by a WiFi network, a 3G network or a 4G network communication to realize information and data transmission.
  • the self-service terminal 10 is configured to acquire monitoring image information, and send the monitoring image information to the server 30; the monitoring image information includes a self-service terminal ID and a face image.
  • the self-service terminal ID in the monitoring image information is used to uniquely identify the self-service terminal 10 that sends the monitoring image information, and may be a MAC address of the self-service terminal 10 or other identifiers set according to a preset encoding rule.
  • the face image is a face image of the client that is collected by the self-service terminal 10 within the monitoring range, so as to determine whether the customer is a customer of the financial institution to which the site belongs, based on the face image.
  • the process of acquiring the monitoring image information by the self-service terminal 10 includes the following steps:
  • S11 Collecting video images within the monitoring range of the self-service terminal 10.
  • the self-service terminal 10 is provided with a touch display screen, a camera disposed above the touch display screen, and a processor connected to the touch display screen and the camera, and the camera actually captures the self-service terminal 10 within the monitoring range. Video image, and send the video image to the processor.
  • S12 performing face detection on each frame of the video image to obtain a face image.
  • the processor of the self-service terminal 10 uses a face detection algorithm for face detection on each captured video image to determine whether there is a face image in the video image, if the presence exists The face image, then the face image in the video image is acquired.
  • S13 determining whether at least two face images detected in the preset time zone are the same face image.
  • the preset time is preset in the system for determining that the customer stays at the self-service terminal 10, and may be 3-5 seconds.
  • the preset time if the face images in at least two frames of video images collected by the self-service terminal 10 are the same face image, it is determined that the customer corresponding to the face image stays in the self-service in the preset time.
  • the monitoring image information is formed based on the self-service terminal ID and the face image.
  • the monitoring image information is associated with the self-service terminal ID and the face image to determine that the monitoring image information is self-serviced
  • the self-service terminal 10 corresponding to the end ID is formed.
  • the service terminal 20 is configured to send location information to the server 30, where the location information includes a wealth manager ID and location information.
  • the service terminal 20 may be a mobile terminal that can be moved by the financial manager, such as a smart terminal, a tablet computer, or a PAD.
  • the service terminal 20 has a built-in GPS module, can acquire location information, and manages the finance corresponding to the service terminal 20 based on the location information.
  • the manager ID forms positioning information.
  • the service terminal 20 sends the location information to the server 30, so that the server 30 can determine the location information sent by the financial manager according to the financial manager ID in the location information, and according to the location information, according to the location information.
  • the location information to understand the current location of the financial manager.
  • the financial manager ID can uniquely identify the corresponding financial manager, which can be the financial manager's job number or other account registered in the financial institution.
  • the server 30 is configured to receive the monitoring image information and the positioning information, and determine whether the customer information corresponding to the face image is stored in the customer feature database; if yes, determine the target financial manager ID according to the positioning information and the customer information, The customer information is sent to the service terminal 20 corresponding to the target financial manager ID.
  • the server 30 can receive the monitoring image information sent by the plurality of self-service terminals 10 and the positioning information sent by the plurality of service terminals 20.
  • the server 30 obtains a face image in the monitored image information every time a monitoring image information is received; and then uses a face recognition algorithm to determine whether there is customer information corresponding to the face image in the customer feature database of the financial institution; If there is corresponding customer information, it indicates that the customer currently in the monitoring range of the self-service terminal 10 is the customer of the corresponding business that has been handled by the financial institution.
  • the server 30 determines the target financial manager that is more suitable for receiving the customer according to the received positioning information and the customer information, and then sends the customer information to the target financial manager.
  • the service terminal 20 corresponding to the ID Further, the server 30 sends the customer information to the service terminal 20 corresponding to the target financial manager ID, and can send the customer information and the self-service terminal ID to the service terminal 20 corresponding to the target financial manager ID, so that the customer is received.
  • the business terminal 20 of the information can display the self-service terminal ID at the same time as the customer information is displayed.
  • the specific process of the server 30 determining whether the customer information corresponding to the face image is stored in the customer feature database includes: sequentially determining the customer management feature database, the network customer feature database, and the regional customer feature database. Whether the customer information corresponding to the face image is stored in the customer signature database of the entire network. That is, it is judged step by step according to the priority of the customer feature database whether or not the customer letter corresponding to the face image is stored. If the corresponding customer information is stored in the priority customer feature database, it is not necessary to determine whether the corresponding customer information is stored in the customer feature database with the priority. The priority order of the customer signature database is determined by the number of customer information in the customer signature database.
  • whether the customer information is stored in the customer feature database is determined step by step, which can improve the matching processing efficiency to some extent and save the judgment time.
  • the customer information includes not only a face image but also user portrait data of property information such as user income, assets, liabilities, wealth management, investment, etc., so that the target financial manager can recommend to the customer according to the user portrait data.
  • the customer information may also include a manager manager ID, which is used to point to a financial manager who previously provides services to the customer.
  • the process of determining the target financial manager ID by the server 30 according to the positioning information and the customer information includes the following steps:
  • S31 According to the location information in the location information, obtain all the wealth manager IDs within a preset range from the self-service terminal 10 to form a financial manager list.
  • the server 30 can determine its spatial location according to the self-help terminal ID; the server 30 actually receives the positioning information sent by the multiple service terminals 20.
  • S32 determining whether the manager manager ID is in the financial manager list, and if yes, using the manager manager ID as the target financial manager ID; if not, using the nearest wealth manager ID of the self-service terminal 10 as the target financial manager ID .
  • the server 30 stores the customer information corresponding to the face image in the determined customer feature database, and determines whether the account manager ID in the customer information is located in the financial manager list. If the manager ID is in the financial manager list, the management manager ID is used as the target financial manager ID, so that the target financial manager corresponding to the manager manager ID continues to provide the corresponding service to the customer to ensure the continuity of the customer service. If the manager ID is not in the financial manager list, the financial manager ID closest to the self-service terminal 10 is used as the target. The financial manager ID is set so that the financial manager corresponding to the target financial manager ID is closest to the client, thereby ensuring that the target financial manager can provide services to the client more ambiguously, improve customer satisfaction with the outlets or financial institutions, and avoid customer resources. Loss.
  • the service terminal 20 is configured to receive and display customer information.
  • the service terminal 20 corresponding to the target financial manager ID can receive and display the customer information, so that the target financial manager can view the customer information, so as to provide the customer with the appropriate financial product or service according to the customer information.
  • the server 30 sends the peer of the customer information to the service terminal 20, the self-service terminal ID is sent, so that the target financial manager can quickly find the customer who stays in front of the self-service terminal 10 corresponding to the self-service terminal ID according to the self-service terminal ID, and serves related services. To improve customer satisfaction to a certain extent.
  • the self-service terminal 10 can send the collected monitoring image information to the server 30, and the service terminal 20 sends the positioning information to the server 30, so that the server 30 performs monitoring according to the monitoring.
  • the image information determines whether the corresponding customer information is stored, and after the customer information is stored, sends the customer information to the service terminal 20 corresponding to the target financial manager ID, so that the service terminal 20 can display the customer information, so that the target financial manager can According to the customer information displayed by the service terminal 20, the customer is recommended to the financial product or service that is more suitable for the customer, thereby improving the customer satisfaction with the service of the outlet or the financial institution, and avoiding the loss of the customer resources.
  • the outlet sales service system further includes:
  • the service terminal 20 is further configured to receive a control instruction input by the financial manager corresponding to the target financial manager ID, and send the control instruction to the server 30; the control instruction includes at least one product ID.
  • the target financial manager corresponding to the target financial manager ID determines the financial product or service suitable for the customer according to the customer information, and corresponds to the financial product or service.
  • the product ID is input to the service terminal 20 to form a control command; then the OK button on the service terminal 20 is clicked to transmit the control command to the server 30.
  • the server 30 is further configured to receive a control instruction, obtain financial product information corresponding to the product ID according to the control instruction, and send the financial product information to the self-service terminal 10.
  • the server 30 acquires the financial product information corresponding to the at least one product ID according to the control instruction.
  • the financial product information may be financial product information corresponding to one product ID, or may be a comparison chart of two or more product information. Financial product information such as profit indicator comparison chart.
  • the self-service terminal 10 is further configured to receive and display financial product information.
  • the self-service terminal 10 can receive and display the financial product information corresponding to one product ID, and can also receive and display the financial product information such as the product information comparison chart and the profit indicator comparison chart corresponding to the at least two product IDs.
  • the financial product information is displayed on the large screen through the self-service terminal 10, and the target financial manager corresponding to the target financial manager ID performs the explanation according to the financial product information displayed by the self-service terminal 10, so that the customer can have a clearer understanding of the recommended financial product information.
  • the financial product information is displayed on the large screen through the self-service terminal 10, and the target financial manager corresponding to the target financial manager ID performs the explanation according to the financial product information displayed by the self-service terminal 10, so that the customer can have a clearer understanding of the recommended financial product information.
  • the target financial manager corresponding to the target financial manager ID performs the explanation according to the financial product information displayed by the self-service terminal 10, so that the customer can have a clearer understanding of the recommended financial product information.
  • the user can also select the financial product to be purchased independently by knowing the financial product information, that is, input the product selection instruction by clicking any product in the financial product information displayed by the self-service terminal 10, and self-help.
  • the terminal 10 can generate a corresponding two-dimensional code. The customer then scans the QR code through the smartphone and performs a payment operation to complete the self-purchasing operation, thereby improving the overall business processing capability of the outlets and saving the waiting time at the outlets.
  • FIG. 2 is a flow chart showing a method of network point sales service in the embodiment.
  • the site sales service method is executed by the self-service terminal 10 of the financial institution, the service terminal 20, and the server 30.
  • the self-help terminal 10 is provided at a financial institution network of any financial institution.
  • the service terminal 20 can be a mobile terminal such as a smart terminal, a tablet computer, or a PAD that is convenient to carry around.
  • Server 30 can be a cloud server that is applied to a financial institution.
  • the self-service terminal 10 and the server 30 can be connected by wired network communication to realize information and data transmission.
  • the service terminal 20 and the server 30 can be connected by a WiFi network, a 3G network or a 4G network to realize information and data transmission.
  • the outlet sales service method includes the following steps:
  • the self-service terminal 10 acquires monitoring image information, and sends the monitoring image information to the server 30; the monitoring image information includes a self-service terminal ID and a face image.
  • the self-service terminal ID in the monitoring image information is used to uniquely identify the self-service terminal 10 that sends the monitoring image information, and may be a MAC address or other identifier of the self-service terminal 10.
  • the face image is a face image of the client that is actually collected within the monitoring range of the self-service terminal 10, so as to determine whether the customer is a customer of the financial institution to which the site belongs, based on the face image.
  • the process of acquiring the monitoring image information by the self-service terminal 10 includes the following steps: [0069] S11: collecting video images within the monitoring range of the self-service terminal 10.
  • the self-service terminal 10 is provided with a touch display screen, a camera disposed above the touch display screen, and a processor connected to the touch display screen and the camera, and the camera actually captures the self-service terminal 10 within the monitoring range. Video image, and send the video image to the processor.
  • S12 Perform face detection on each frame of the video image to obtain a face image.
  • the processor of the self-service terminal 10 uses a face detection algorithm for face detection on each captured video image to determine whether there is a face image in the video image, if the presence exists The face image, then the face image in the video image is acquired.
  • S13 Determine whether at least two face images detected in the preset time zone are the same face image.
  • the preset time is a method preset for determining that the customer stays at the self-service terminal 10, and may be 3-5 seconds. In the preset time, if the face images in at least two frames of video images collected by the self-service terminal 10 are the same face image, it is determined that the customer corresponding to the face image stays in the self-service in the preset time. Within the monitoring range of the terminal 10, it is determined that it is a customer who needs to provide a service, rather than a customer who accidentally passes through the self-service terminal 10.
  • the monitoring image information is formed based on the self-service terminal ID and the face image.
  • the monitoring image information is associated with the self-service terminal ID and the face image to determine that the monitoring image information is formed by the self-service terminal 10 corresponding to the self-service terminal ID.
  • S20 The service terminal 20 sends the location information to the server 30, where the location information includes the financial manager ID and the location information.
  • the service terminal 20 may be a mobile terminal that can be moved by the financial manager, such as a smart terminal, a tablet computer, or a PAD.
  • the service terminal 20 has a built-in GPS module, can acquire location information, and manages the finance corresponding to the service terminal 20 based on the location information.
  • the manager ID forms positioning information.
  • the service terminal 20 sends the location information to the server 30, so that the server 30 can determine the location information sent by the financial manager according to the financial manager ID in the location information, and according to the location information, according to the location information.
  • the location information to understand the current location of the financial manager.
  • the financial manager ID can uniquely identify its corresponding financial manager, can It is the ID of the financial manager or other account registered in the financial institution.
  • S30 The server 30 receives the monitoring image information and the positioning information, and determines whether the customer information corresponding to the face image is stored in the customer feature database; if yes, the target financial manager ID is determined according to the positioning information and the customer information, and the client is The information is sent to the service terminal 20 corresponding to the target financial manager ID.
  • the server 30 can receive the monitoring image information sent by the plurality of self-service terminals 10 and the positioning information sent by the plurality of service terminals 20.
  • the server 30 obtains a face image in the monitored image information every time a monitoring image information is received; and then uses a face recognition algorithm to determine whether there is customer information corresponding to the face image in the customer feature database of the financial institution; If there is corresponding customer information, it indicates that the customer currently in the monitoring range of the self-service terminal 10 is the customer of the corresponding business that has been handled by the financial institution.
  • the server 30 determines the target financial manager that is more suitable for receiving the customer according to the received positioning information and the customer information, and then sends the customer information to the target financial manager.
  • the service terminal 20 corresponding to the ID Further, the server 30 sends the customer information to the service terminal 20 corresponding to the target financial manager ID, and can send the customer information and the self-service terminal ID to the service terminal 20 corresponding to the target financial manager ID, so that the customer is received.
  • the business terminal 20 of the information can display the self-service terminal ID at the same time as the customer information is displayed.
  • step S30 the specific process of the server 30 determining whether the customer information corresponding to the face image is stored in the customer feature database includes: sequentially determining the customer management feature database, the network customer feature database, and the regional customer feature. Whether the customer information corresponding to the face image is stored in the library and the entire network customer feature database. That is, according to the priority of the customer feature database, it is judged whether the customer information corresponding to the face image is stored step by step, and if the corresponding customer information is stored in the priority customer feature database, it is not necessary to judge the priority later. Whether the corresponding customer information is stored in the customer signature database. The priority of the customer signature database is determined by the number of customer information in the customer signature database.
  • the customer information is stored in the customer feature database step by step, which can improve the matching processing efficiency to a certain extent, and save the judgment time.
  • the customer information includes not only a face image but also user portrait data of property information such as user income, assets, liabilities, wealth management, investment, etc., so that the target financial manager can recommend the customer to the customer according to the image data of the user.
  • the customer information may also include a manager manager ID, which is used to point to a wealth manager who previously provides services to the client.
  • step S30 the process of determining the target financial manager ID by the server 30 according to the positioning information and the customer information includes the following steps:
  • S31 According to the location information in the location information, obtain all the wealth manager IDs within a preset range from the self-service terminal 10 to form a financial manager list.
  • the server 30 can determine its spatial location according to the self-help terminal ID; the server 30 actually receives the positioning information sent by the multiple service terminals 20.
  • S32 determining whether the manager manager ID is in the financial manager list, and if yes, using the manager manager ID as the target financial manager ID; if not, setting the financial manager ID closest to the self-service terminal 10 as the target financial manager ID .
  • the server 30 stores the customer information corresponding to the face image in the determined customer feature database, and determines whether the account manager ID in the customer information is located in the financial manager list. If the manager manager ID is in the financial manager list, the management manager ID is used as the target financial manager ID, so that the target financial manager corresponding to the manager manager ID continues to provide the corresponding service to the customer to ensure the continuity of the customer service.
  • the financial manager ID closest to the self-service terminal 10 is used as the target financial manager ID, so that the financial manager corresponding to the target financial manager ID is closest to the client, thereby ensuring that the target financial manager can be more We will provide services to our customers in a down-to-earth manner, improve customer satisfaction with outlets or financial institutions, and avoid loss of customer resources.
  • S40 The service terminal 20 receives and displays the customer information.
  • the service terminal 20 corresponding to the target financial manager ID can receive and display the customer information, so that the target financial manager can view the customer information, so as to provide the customer with the appropriate financial product or service according to the customer information.
  • the server 30 sends the peer of the customer information to the service terminal 20, the self-service terminal ID is sent, so that the target financial manager can quickly find the customer who stays in front of the self-service terminal 10 corresponding to the self-service terminal ID according to the self-service terminal ID, and serves related services. To improve customer satisfaction to a certain extent.
  • the self-service terminal 10 can send the collected monitoring image information to the server 30, and the service terminal 20 sends the positioning information to the server 30, so that the server 30 performs monitoring according to the monitoring.
  • the image information determines whether the corresponding customer information is stored, and after the customer information is stored, sends the customer information to the service terminal 20 corresponding to the target financial manager ID, so that the service terminal 20 can display the customer information, so that the target financial manager can According to the customer information displayed by the service terminal 20, the customer is recommended to the financial product or service that is more suitable for the customer, thereby improving the customer satisfaction with the service of the outlet or the financial institution, and avoiding the loss of the customer resources.
  • the outlet sales service method further includes:
  • S50 The service terminal 20 receives the control instruction input by the financial manager corresponding to the target financial manager ID, and sends the control instruction to the server 30.
  • the control instruction includes at least one product ID.
  • the target financial manager corresponding to the target financial manager ID determines the financial product or service suitable for the customer according to the customer information, and corresponds to the financial product or service.
  • the product ID is input to the service terminal 20 to form a control command; then the OK button on the service terminal 20 is clicked to transmit the control command to the server 30.
  • S60 The server 30 receives the control instruction, acquires the financial product information corresponding to the product ID according to the control instruction, and transmits the financial product information to the self-service terminal 10.
  • the server 30 acquires the financial product information corresponding to the at least one product ID according to the control instruction.
  • the financial product information may be a financial product information corresponding to a product ID, or may be a financial product information such as a comparison chart of two or more product information and a comparison chart of profit indicators.
  • S70 The self-service terminal 10 receives and displays the financial product information.
  • the self-service terminal 10 can receive and display the financial product information corresponding to one product ID, and can also receive and display the financial product information such as the product information comparison chart and the profit indicator comparison chart corresponding to the at least two product IDs. It can be understood that the financial product information is displayed on the large screen through the self-service terminal 10, and the target financial manager corresponding to the target financial manager ID performs the explanation according to the financial product information displayed by the self-service terminal 10, so that the customer can have a clearer understanding of the recommended financial product information. In order to facilitate customers to choose the right financial products, thereby improving customer satisfaction with the financial manager or outlets or financial institutions.
  • the user can also independently select the gold to be purchased while understanding the financial product information.
  • the product selection instruction is input by clicking on any of the financial product information displayed by the self-service terminal 10, and the self-service terminal 10 can generate a corresponding two-dimensional code after receiving the product selection instruction.
  • the customer then scans the QR code through the smartphone and performs a payment operation to complete the self-purchasing operation, thereby improving the overall business processing capability of the outlets, and saving the waiting time at the outlets.
  • the server 30 of this embodiment includes: a processor 31, a memory 32, and a computer program 33 stored in the memory 32 and operable on the processor 31, for example, executing a network point selling service method. program.
  • the processor 31 executes the computer program 33 to implement the steps performed by the server 300 in the embodiments of the foregoing network point sales service methods, such as steps S30 and S60 shown in FIG.
  • the computer program 33 may be divided into one or more modules/units, which are stored in the memory 32 and executed by the processor 31.
  • the one or more modules/units may be a series of computer program instruction segments capable of performing a particular function, the instruction segments being used to describe the execution of the computer program 33 in the server 30.
  • the server 30 may be a computing device such as a local server or a cloud server.
  • the server may include, but is not limited to, processor 31, memory 32. It will be understood by those skilled in the art that FIG. 3 is merely an example of the server 30 and does not constitute a limitation to the server 30. It may include more or less components than those illustrated, or may combine certain components, or different components, such as
  • the server may also include an input output device, a network access device, a bus, and the like.
  • the processor 31 may be a central processing unit (CPU), or may be another general-purpose processor, a digital signal processor (DSP), or an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), ready-to-use programmable gate array
  • CPU central processing unit
  • DSP digital signal processor
  • ASIC Application Specific Integrated Circuit
  • the general purpose processor may be a microprocessor or the processor or any conventional processor or the like.
  • the memory 32 may be an internal storage unit of the server 30, such as a hard disk or a memory of the server 30.
  • the memory 32 may also be an external storage device of the server 30, such as a plug-in hard disk equipped on the server 30, and a smart memory card (Smart Media Card, SMC), Secure Digital (SD) card, Flash Card, etc. Further, the memory 32 may also include both an internal storage unit of the server 30 and an external storage device.
  • the memory 32 is used to store the computer program and other programs and data required by the server.
  • the memory 32 can also be used to temporarily store data that has been output or is about to be output.

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Abstract

L'invention concerne un système de service de vente de point de vente, un procédé, un serveur et un support d'informations. Le système de service de vente de point de vente comprend : un terminal libre-service, un terminal de service et un serveur ; le terminal libre-service est destiné à acquérir des informations d'image de surveillance et à envoyer lesdites informations d'image de surveillance au serveur ; lesdites informations d'image de surveillance comprennent un identifiant (ID) du terminal libre-service et une image de visage ; le terminal de service est destiné à envoyer des informations de localisation au serveur en temps réel ; lesdites informations de localisation comprennent un ID de gestionnaire financier et les informations de localisation ; le serveur est destiné à recevoir les informations d'image de surveillance et les informations de localisation et à déterminer si des informations de client, correspondant à une image de visage, sont mémorisées dans une base de données de caractéristiques de client ; si tel est le cas, le serveur détermine un ID de gestionnaire financier cible, en fonction des informations de localisation et des informations de client et envoie les informations de client à un terminal de service correspondant à l'ID de gestionnaire financier cible ; le terminal de service est destiné à recevoir et à afficher les informations de client. Le présent système de service de vente de point de vente peut recommander des produits ou des services financiers plus appropriés à un client, ce qui permet d'augmenter la satisfaction du service clientèle et d'empêcher la perte de ressources client.
PCT/CN2017/089321 2017-04-07 2017-06-21 Système de service de vente de point de vente, procédé, serveur et support d'informations Ceased WO2018184301A1 (fr)

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