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WO2018161362A1 - Procédé et système de vente en libre-service - Google Patents

Procédé et système de vente en libre-service Download PDF

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Publication number
WO2018161362A1
WO2018161362A1 PCT/CN2017/076785 CN2017076785W WO2018161362A1 WO 2018161362 A1 WO2018161362 A1 WO 2018161362A1 CN 2017076785 W CN2017076785 W CN 2017076785W WO 2018161362 A1 WO2018161362 A1 WO 2018161362A1
Authority
WO
WIPO (PCT)
Prior art keywords
user
cloud service
service platform
authentication
purchase
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2017/076785
Other languages
English (en)
Chinese (zh)
Inventor
文彬
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shenzhen Loutongbao Industrial Co Ltd
Original Assignee
Shenzhen Loutongbao Industrial Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shenzhen Loutongbao Industrial Co Ltd filed Critical Shenzhen Loutongbao Industrial Co Ltd
Publication of WO2018161362A1 publication Critical patent/WO2018161362A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/322—Aspects of commerce using mobile devices [M-devices]
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0609—Qualifying participants for shopping transactions

Definitions

  • the invention belongs to the field of electronic information technology, and in particular relates to a self-service selling method and system.
  • Vending machines are developed in Japan and Europe and the United States in the 1970s. They are also known as 24-hour micro-supermarkets. Due to the convenience of vending machines, they are widely used in crowded public places such as subway stations, railway stations and pedestrian streets. .
  • the purchase process of the vending machine is to select the goods first, then pay the goods, and finally the goods are shipped.
  • the purchase process is still complicated.
  • the purchaser can only see the goods through the transparent glass.
  • the partial packaging the user selects the item to be purchased through the physical button or virtual button on the vending machine, and then the vending machine prompts the user to pay the money to complete the payment.
  • the merchandise slides from the vending machine's cargo lane into the shipping port.
  • the existing vending machine only discriminates the merchandise through the packaging of the merchandise through the glass, and the vending machine provides less information on the merchandise, which is likely to cause a wrong selection of the merchandise.
  • the user pays the merchandise first, if the purchase is made, Errors will not be returned, reducing the convenience of shopping.
  • the invention provides a self-service selling method and system, which aims to solve the problem that the existing vending machine purchase process is complicated, the product information provided is small, the product selection error is easy to occur, and the product is received first, and then Purchase errors will not be returned, reducing the convenience of shopping.
  • the invention provides a self-service selling method, comprising:
  • the cloud service platform When the cloud service platform receives the purchase instruction sent by the user through the client of the mobile terminal, the user is authenticated;
  • the selling device opens the sales window, and when detecting that the sales window is closed, determining the current inventory of the goods by identifying the radio frequency tag on the goods, and the current inventory of the goods is Comparing the stocks of the goods before the opening of the sales window to determine the goods purchased by the user this time;
  • the selling device requests an electronic shopping list of the purchased product from the cloud service platform, and prompts the user to complete the payment according to the electronic shopping list.
  • the invention provides a self-service selling system, the system comprising: a selling device and a cloud service platform;
  • the cloud service platform is configured to authenticate the user when receiving a purchase instruction sent by the user through the client of the mobile terminal;
  • the selling device configured to: when the user authentication is successful, open a sales window, and when detecting that the sales window is closed, determine a current inventory of the goods by identifying a radio frequency tag on the item, and Comparing the current stock of the goods with the stock of goods before the opening of the sales window to determine the goods purchased by the user this time;
  • the selling device is further configured to request an electronic shopping list of the purchased item from the cloud service platform, and prompt the user to complete the payment according to the electronic shopping list.
  • the self-sale method and system provided by the present invention when the cloud service platform receives the purchase instruction sent by the user through the client of the mobile terminal, authenticates the user, and when the user authentication succeeds, the selling device opens the sales window, and When it is detected that the sales window is closed, the current inventory of the goods is determined by identifying the radio frequency label on the goods, and the current stock of the goods is compared with the stock of the goods before the opening of the sales window to determine the current purchase of the user.
  • the goods request the electronic shopping list of the purchased goods from the cloud service platform, and prompt the user to complete the payment according to the electronic shopping list, so that when the sales window is opened, the user can pick up the goods, so that the user can clearly and completely see
  • the goods information printed on the package the user can select the desired goods according to the goods information, and then the user completes the payment after completing the selection, thereby enhancing the convenience of shopping and improving the shopping experience.
  • FIG. 1 is a schematic flow chart showing an implementation of an automatic vending method according to a first embodiment of the present invention
  • FIG. 2 is a schematic flowchart showing an implementation of an automatic vending method according to a second embodiment of the present invention
  • FIG. 3 is a schematic structural diagram of an automatic vending system according to a third embodiment of the present invention.
  • FIG. 4 is a schematic structural diagram of an automatic vending system according to a fourth embodiment of the present invention.
  • FIG. 1 is a schematic diagram of an implementation process of a self-service selling method according to a first embodiment of the present invention, which can be applied to a self-service selling device.
  • the self-sale method shown in FIG. 1 mainly includes the following steps:
  • the client is built in the mobile terminal, and the client includes an APP or a browser.
  • the client is an APP
  • the APP can be connected to the cloud service platform, and the user forwards the operation instruction to the cloud service platform by operating a function virtual key on the APP to implement control of the selling device.
  • the client is a browser
  • the user controls the selling device by opening a website associated with the cloud service platform on the browser.
  • the vending device may include a display screen and display a QR code for logging in/downloading the app and/or logging into the website on the display screen to facilitate the user to log in to the app or website.
  • the cloud service platform is a server that controls the selling device and stores basic information and user information of the selling device, for example, basic information such as a physical address, a number, a location area of the selling device, and a user's identification code. And the user's name, age, gender, etc.
  • the cloud server authenticates the user. If the authentication is successful, step S102 is performed. If the authentication fails, the user ends the purchase, and the user cannot purchase the product.
  • the cloud server controls the selling device to enable the authentication mode to obtain the information to be authenticated of the user, and the information to be authenticated is related to the type of the authentication, for example, the authentication type is For face authentication, the information to be authenticated is a face image.
  • the selling device opens the selling window, and when detecting that the selling window is closed, determining the current stock of the goods by identifying the radio frequency label on the goods, and the current stock of the goods and the selling The stock of goods before the window is opened is compared to determine the goods purchased by the user this time.
  • the selling device is internally provided with goods for sale, wherein each product is affixed with a radio frequency tag for storing information such as the product name, weight, unit price and the like.
  • the vending device can read the item information in the radio frequency tag through the built-in identification device. In this way, the selling device performs a simple difference calculation by the stock of the goods before the opening of the selling window and the stock of the goods after the closing of the selling window, and determines the goods purchased by the user this time.
  • the user can pick up the goods placed in the selling device, so that the user can see the goods information printed on the goods package in detail and complete, such as production date, nutritional formula, heat, manufacturer, production address.
  • the goods information is selected, the user can select the goods according to the information on the package of the goods, and optimize the shopping experience.
  • the selling device requests an electronic shopping list of the purchased product from the cloud service platform, and prompts the user to complete the payment according to the electronic shopping list.
  • the request includes: the type and quantity of the goods.
  • the cloud service platform acquires the type and quantity of the goods in the request for the settlement, and settles according to the price of the individual goods.
  • the electronic shopping list includes: shopping information such as the name of the goods, the quantity, the unit price of the goods, and the total amount.
  • the mobile terminal displays the shopping information on the electronic shopping list through the display screen.
  • the type of the goods is divided into the same goods as the same type of goods.
  • the cloud service platform when the cloud service platform receives the purchase instruction sent by the user through the client of the mobile terminal, the user is authenticated, and when the user authentication succeeds, the selling device opens the sales window, and when the user detects the When the sales window is closed, the current stock of the goods is determined by identifying the radio frequency label on the goods, and the current stock of the goods is compared with the stock of the goods before the opening of the sales window to determine the goods purchased by the user.
  • the cloud service platform requests an electronic shopping list for the purchased item, and prompts the user to complete the payment according to the electronic shopping list, so that when the sales window is opened, the user can pick up the product, so that the package can be clearly and completely printed.
  • the goods information the user can select the desired goods according to the goods information, and then the user completes the payment after completing the selection, thereby enhancing the convenience of shopping and improving the shopping experience.
  • FIG. 2 is a schematic flowchart of a self-sale method according to a second embodiment of the present invention, which can be applied to a self-service selling device.
  • the self-sale method shown in FIG. 2 mainly includes the following steps:
  • the mobile terminal sends a membership authentication request for the user to the cloud service platform according to the member authentication command sent by the user through the client, so that the cloud service platform performs member authentication on the user.
  • the client is built in the mobile terminal, and the client includes an APP or a browser.
  • the client is an APP
  • the APP can be connected to the cloud service platform, and the user forwards the operation instruction to the cloud service platform by operating a function virtual key on the APP to implement control of the selling device.
  • the client is a browser
  • the user controls the selling device by opening a website associated with the cloud service platform on the browser. If the user does not register a member, the user registers with the member through the APP and the website.
  • the method of membership authentication is not limited.
  • the member authentication method may be a member name and password authentication method, a short message verification code authentication method, or a two-dimensional code authentication method.
  • the member authentication request includes the member's member authentication information, such as the member name and password, the short message verification code, and the two-dimensional code information, and the cloud service platform compares the pre-stored standard information with the standby member.
  • the authentication information determines whether the user is a member.
  • the standard information may be that when the user registers the member, the mobile terminal uploads the user's face photo, fingerprint information and the like to the cloud service platform, and the cloud service platform uses the uploaded information as standard information.
  • the purchase authentication method is different from the member authentication method, and the purchase authentication method is used to trigger the sale window to be opened.
  • the purchase authentication method is a face authentication method, a fingerprint authentication method, a two-dimensional code authentication method, a password authentication method, and a short-range wireless communication technology (NFC, Near). Field Communication)
  • NFC Near-range wireless communication technology
  • the purchase authentication interface is an interface for the user to select an authentication method.
  • the name of the above-mentioned authentication methods is displayed on the purchase authentication interface, and the user is prompted to select a purchase authentication mode in the purchase authentication interface by means of voice, text or prompt tone.
  • the two-dimensional code authentication mode in the embodiment of the present invention may be that the mobile terminal scans the two-dimensional code displayed on the selling device, or the selling device scans the two-dimensional code displayed on the mobile terminal.
  • the mobile terminal receives the determining instruction of the user, determines the purchase authentication mode selected by the user, and requests the cloud service platform to authenticate the user according to the selected purchase authentication mode.
  • the request may include basic information of the vending device, such as basic information such as the physical address, number, location area of the vending device, and the purchase authentication method selected by the user. If the request is successful, step S204 is performed.
  • the purchase instruction is used to trigger the authentication process of the cloud service platform for the user. If the authentication is successful, step S205 is performed; if the authentication fails, the purchase is ended, and the user cannot purchase the goods.
  • the cloud service platform receives the user by moving
  • the terminal sends a purchase instruction to the client, the user is authenticated including:
  • the cloud service platform controls the selling device to open the authentication mode according to the selected purchase authentication mode, and obtains the user's information to be authenticated from the selling device, and the cloud service platform passes the comparison between the information to be authenticated and the pre-stored standard. Information to determine the authentication result of the user.
  • the selling device acquires the face image of the user and transmits the image to the cloud service platform; if the selected purchase authentication mode is the fingerprint authentication mode, the selling device obtains The fingerprint feature of the user is transmitted to the cloud service platform; if the selected purchase authentication method is the password authentication mode, the selling device receives the password entered by the user and transmits the password to the cloud service platform, or pre-sells the sales An electronic password lock is installed on the device, and the selling device obtains the password input by the user in the electronic password lock and sends the password to the cloud service platform.
  • the cloud service platform receives the purchase instruction sent by the user through the client of the mobile terminal, the user is authenticated before:
  • the selling device After the selling device successfully completes the NFC connection with the mobile terminal, the selling device acquires the NFC payment information from the mobile terminal and forwards the information to the cloud service platform through the built-in NFC module, wherein the NFC payment information includes: an NFC payment type and The user's payment account;
  • the cloud service platform receives the purchase instruction sent by the user through the client of the mobile terminal, the user is authenticated by:
  • the cloud service platform determines that the user authentication is successful
  • the cloud service platform searches for the balance in the member account corresponding to the user, and determines that the user authentication is successful when the balance is greater than or equal to the preset reference value.
  • the cloud service platform forwards the NFC payment information to the payment platform according to the NFC payment type in the NFC payment information, where the NFC payment type corresponds to the payment platform, for example, the NFC payment type is a payment type differentiated by a mobile phone brand. If the NFC payment type used by the user is the NFC payment of the brand A, the cloud service platform forwards the NFC payment information to the payment platform corresponding to the brand A.
  • the cloud service platform sends the insufficient information to the selling device; the selling device receives the insufficient balance information and prompts the user to recharge.
  • the cloud service platform when the balance is less than the preset reference value, sends the insufficient balance information to the mobile terminal; the mobile terminal receives the insufficient balance information, and prompts the user to recharge through the client.
  • the method of prompting the user to recharge is not limited, and the amount of the user's recharge may be voiced, and the amount of the user's required recharge may also be displayed.
  • the user is prompted to recharge the user to ensure the security of the user.
  • the selling device opens the selling window, and when detecting that the selling window is closed, determining the current stock of the goods by identifying the radio frequency label on the goods, and the current stock of the goods is The stock of goods before the opening of the sales window is compared to determine the goods purchased by the user this time.
  • the selling device is internally provided with goods for sale, wherein each product is affixed with a radio frequency tag for storing information such as the product name, weight, unit price and the like.
  • the vending device can read the item information in the radio frequency tag through the built-in identification device. In this way, the selling device performs a simple difference calculation by the stock of the goods before the opening of the selling window and the stock of the goods after the closing of the selling window, and determines the goods purchased by the user this time.
  • the user can pick up the goods in the selling device, so that the user can see the detailed information of the goods printed on the package, such as production date, nutritional formula, heat, manufacturer, production address, etc.
  • Product information users can select goods based on the information on the package, improving the shopping experience.
  • the selling device prompts the user to return the position of the goods in the same position as the front item. In this way, the user is prevented from returning the goods according to the position before the opening of the sales window after viewing the goods, resulting in different goods in the divided areas, and the settlement is inaccurate.
  • the selling device prompts the user to pick up the product and view the product information by displaying a text prompt or playing a voice.
  • the selling device prompts the user to take the goods and close the selling window by displaying a text prompt or playing a voice.
  • the selling device can display the prompted text to the user through the display screen, or play the prompt voice to the user through the voice playing device.
  • the selling device requests an electronic shopping list of the purchased product from the cloud service platform, and prompts the user to complete the payment according to the electronic shopping list.
  • the electronic shopping list is generated by the cloud service platform according to the received quantity and type of the goods purchased by the user, and the electronic shopping list may include: shopping information such as the product name, the quantity, the unit price of the goods, and the total amount.
  • the mobile terminal sends a message of completing the payment to the cloud service platform, and the cloud service platform may save an electronic shopping list of the goods purchased by the user.
  • the selling device records the purchase process of the user through the camera, and uploads a video file containing the user purchase process to the cloud service platform to store the video file on the cloud service platform.
  • the sales device can determine the type and quantity of the goods taken by the user and the shelf on the shelf by identifying the package of the goods taken by the user in the video file and the package of the goods placed on the shelf. The type and quantity of the goods on it.
  • the camera can be one or more 360-degree panoramic cameras, or multiple common cameras.
  • the camera does not limit the type and number of cameras under the condition that all the items in the selling device can be photographed, and the camera can be mounted at each position of the selling device.
  • the time to open the record user purchase process is not limited. You can start the camera when the sales window is open. You can also start the camera record before the sales window is opened. Similarly, the time to stop recording the user purchase process is not limited. You can sell it. When the window is closed, the camera is turned off, and the camera can be turned off after the user completes the payment; of course, the camera can be always turned on without being turned off to improve the security of the selling device. In this way, the user's purchase process can be recorded through the camera to effectively prevent malicious personnel from maliciously destroying the sale device and improper purchase behavior, and also facilitate the operation personnel to handle disputes.
  • the cloud service platform when the cloud service platform receives the purchase instruction sent by the user through the client of the mobile terminal, the user is authenticated, and when the user authentication succeeds, the selling device starts the sales window, and when the user detects When the sales window is closed, the current inventory of the goods is determined by identifying the radio frequency label on the goods, and the current stock of the goods is compared with the stock of the goods before the opening of the sales window to determine the goods purchased by the user.
  • the cloud service platform requests an electronic shopping list of the purchased goods, and prompts the user to complete the payment according to the electronic shopping list, so that when the sales window is opened, the user can pick up the goods, so that the package can be clearly and completely printed. Some goods information, the user can select the desired goods according to the goods information, and then the user completes the payment after completing the selection, thereby enhancing the convenience of shopping and improving the shopping experience.
  • FIG. 3 is a schematic structural diagram of a self-service selling system according to a third embodiment of the present invention. For convenience of description, only parts related to the embodiment of the present invention are shown.
  • the self-sales system illustrated in FIG. 3 mainly includes: a selling device 301 and a cloud service platform 302. The above devices are described in detail as follows:
  • the cloud service platform 302 is configured to authenticate the user when receiving a purchase instruction sent by the user through the client of the mobile terminal;
  • the selling device 301 is configured to: when the user is authenticated successfully, open a sales window, and when detecting that the sales window is closed, determine a current stock of the goods by identifying a radio frequency tag on the product, and store the current stock of the product Comparing with the stock of goods before the opening of the sales window to determine the goods purchased by the user this time;
  • the vending device 301 is further configured to request an electronic shopping list of the purchased product from the cloud service platform 302, and prompt the user to complete the payment according to the electronic shopping list.
  • the client is built in the mobile terminal, and the client includes an APP or a browser.
  • the client is an APP
  • the APP can be connected to the cloud service platform, and the user forwards the operation instruction to the cloud service platform by operating a function virtual key on the APP to implement control of the selling device.
  • the client is a browser
  • the user controls the selling device by opening a website associated with the cloud service platform on the browser.
  • the vending device may include a display screen and display a QR code for logging in/downloading the app and/or logging into the website on the display screen to facilitate the user to log in to the app or website.
  • the vending device 301 is internally provided with goods for sale, wherein each item is affixed with a radio frequency tag for storing information such as the product name, weight, unit price and the like.
  • the vending device 301 can read the item information in the radio frequency tag through the built-in identification device. In this way, the selling device performs a simple difference calculation by the stock of the goods before the opening of the selling window and the stock of the goods after the closing of the selling window, and determines the goods purchased by the user this time.
  • the cloud service platform 302 authenticates the user when receiving the purchase instruction sent by the user through the client of the mobile terminal, and the selling device 301 opens the sales window after the user is successfully authenticated, and When it is detected that the sales window is closed, the current inventory of the goods is determined by identifying the radio frequency label on the goods, and the current stock of the goods is compared with the stock of the goods before the opening of the sales window to determine the current purchase of the user.
  • the goods request the electronic shopping list of the purchased goods from the cloud service platform, and prompt the user to complete the payment according to the electronic shopping list, so that when the sales window is opened, the user can pick up the goods, so that the user can clearly and completely see
  • the goods information printed on the package the user can select the desired goods according to the goods information, and then the user completes the payment after completing the selection, thereby enhancing the convenience of shopping and improving the shopping experience.
  • FIG. 4 is a schematic structural diagram of an automatic vending system according to a fourth embodiment of the present invention. For convenience of description, only parts related to the embodiment of the present invention are shown.
  • the vending system illustrated in FIG. 4 mainly includes: a selling device 401, a mobile terminal 402, and a cloud service platform 403. The above devices are described in detail as follows:
  • the mobile terminal 402 is configured to send a membership authentication request for the user to the cloud service platform 403 according to the member authentication command sent by the user through the client, so that the cloud service platform 403 performs member authentication on the user.
  • the client is built into the mobile terminal 402, and the client includes an APP or a browser.
  • the client is an APP
  • the APP can be connected to the cloud service platform 403.
  • the user forwards the operation instruction to the cloud service platform 403 by operating a function virtual key on the APP to control the selling device 401.
  • the client is a browser
  • the user controls the vending device 401 by opening a website associated with the cloud service platform 403 on the browser. If the user does not register a member, the user registers with the member through the APP and the website.
  • the method of membership authentication is not limited.
  • the member authentication method may be a member name and password authentication method, a short message verification code authentication method, or a two-dimensional code authentication method.
  • the member authentication request includes the member's membership authentication information, such as the member name and password, the short message verification code, and the two-dimensional code information, and the cloud service platform 403 compares the pre-stored standard information with the Member authentication information to determine whether the user is a member.
  • the standard information may be that when the user registers the member, the mobile terminal 402 uploads the user's face photo, fingerprint information and the like to the cloud service platform 403, and the cloud service platform 403 uses the uploaded information as standard information.
  • the mobile terminal 402 is further configured to: when receiving the member authentication success message of the user by the cloud service platform 403, display a purchase authentication interface, and prompt the user to select a purchase authentication mode in the purchase authentication interface.
  • the purchase authentication method is different from the member authentication method, and the purchase authentication method is used to trigger the sale window to be opened.
  • the purchase authentication method is one or a combination of a face authentication method, a fingerprint authentication method, a two-dimensional code authentication method, a password authentication method, and an NFC authentication method.
  • the purchase authentication interface is an interface for the user to select an authentication method. The name of the above-mentioned authentication methods is displayed on the purchase authentication interface, and the user is prompted to select a purchase authentication mode in the purchase authentication interface by means of voice, text or prompt tone.
  • the two-dimensional code authentication method in the embodiment of the present invention may be that the mobile terminal 402 scans the two-dimensional code displayed on the selling device 401, or the selling device 401 scans the two-dimensional code displayed on the mobile terminal 402.
  • the mobile terminal 402 is further configured to receive the determining instruction of the user, determine the purchase authentication mode selected by the user, and request the cloud service platform 403 to authenticate the user according to the selected purchase authentication mode.
  • the request may include basic information of the vending device 401, for example, basic information such as a physical address, a number, a location area of the vending device 401, and the purchase authentication method selected by the user.
  • the cloud service platform 403 is configured to authenticate the user when receiving a purchase instruction sent by the user through the client of the mobile terminal 402.
  • the purchase instruction is used to trigger the cloud service platform 403 to authenticate the user. If the authentication is successful, the sales device 401 is notified that the authentication is successful; if the authentication fails, the purchase is ended and the user cannot purchase the product.
  • the cloud service platform 403 is further configured to control the selling device 401 to open the authentication mode according to the selected purchase authentication mode, and obtain the information to be authenticated of the user from the selling device 401, and The authentication information and the pre-stored standard information determine the authentication result of the user.
  • the selling device 401 acquires the face image of the user and transmits the image to the cloud service platform 403; if the selected purchase authentication method is the fingerprint authentication method, the sale is performed. The device 401 obtains the fingerprint feature of the user and transmits the fingerprint feature to the cloud service platform 403. If the selected purchase authentication mode is the password authentication mode, the selling device 401 receives the password entered by the user and transmits the password to the cloud service platform 403. Alternatively, an electronic code lock is installed on the vending device 401 in advance, and the vending device 401 acquires the password input by the user in the electronic code lock and sends the password to the cloud service platform 403.
  • the selling device 401 is further configured to: after the NFC connection is successfully completed with the mobile terminal 402, from the mobile terminal 401 by using a built-in NFC module.
  • the NFC payment information is obtained and forwarded to the cloud service platform 403, where the NFC payment information includes: an NFC payment type and a payment account of the user.
  • cloud service platform 403 is further configured to perform the following steps:
  • the balance in the member account corresponding to the user is searched, and when the balance is greater than or equal to the preset reference value, the user authentication is determined to be successful.
  • the cloud service platform 403 forwards the NFC payment information to the payment platform according to the NFC payment type in the NFC payment information, where the NFC payment type corresponds to the payment platform, for example, the NFC payment type is a payment type differentiated by the mobile phone brand. If the NFC payment type used by the user is the NFC payment of the brand A, the cloud service platform 403 forwards the NFC payment information to the payment platform corresponding to the brand A.
  • the cloud service platform 403 sends the insufficient information to the vending device 401; the vending device 401 receives the insufficient balance information and prompts the user to recharge.
  • the cloud service platform 403 sends the insufficient balance information to the mobile terminal 402; the mobile terminal 402 receives the insufficient balance information, and prompts the user through the client. Top up.
  • the method of prompting the user to recharge is not limited, and the amount of the user's recharge may be voiced, and the amount of the user's required recharge may also be displayed.
  • the selling device 401 is configured to: when the user is authenticated successfully, open a sales window, and when detecting that the sales window is closed, determine a current inventory of the goods by identifying a radio frequency tag on the product, and store the current inventory of the product Compare the stock of goods before the opening of the sales window to determine the goods purchased by the user this time.
  • the selling device 401 is internally provided with goods for sale, wherein each product is affixed with a radio frequency tag for storing goods information such as the product name, weight, unit price and the like.
  • the vending device 401 can read the item information in the radio frequency tag through the built-in identification device. In this way, the vending device 401 performs a simple difference calculation by the stock of the goods before the opening of the vending window and the stock of the goods after the closing of the vending window, and determines the goods purchased by the user this time.
  • the user can pick up the goods in the selling device 401, so that the user can see the goods information printed on the goods package in detail and complete, such as production date, nutritional formula, heat, manufacturer, production address.
  • the goods information is selected, the user can select the goods according to the information on the package, thereby improving the shopping experience.
  • the selling device 401 is further configured to prompt the user to return the goods at the same position as the front goods when the sales window is opened. In this way, the user is prevented from returning the goods according to the position before the opening of the sales window after viewing the goods, resulting in different goods in the divided areas, and the settlement is inaccurate.
  • the selling device 401 is further configured to prompt the user to pick up the goods and view the goods information by displaying a text prompt or playing a voice after the selling window is opened.
  • the selling device 401 is further configured to prompt the user to take the goods and close the sales window by displaying a text prompt or playing a voice after the selling window is opened.
  • the selling device 401 can display the prompted text to the user through the display screen, or play the prompted voice to the user through the voice playing device.
  • the selling device 401 is further configured to request an electronic shopping list of the purchased product from the cloud service platform 403, and prompt the user to complete the payment according to the electronic shopping list.
  • the electronic shopping list is generated by the cloud service platform 403 according to the received quantity and type of the goods purchased by the user, and the electronic shopping list may include: shopping item name, quantity, unit price, total amount and other shopping information.
  • the mobile terminal 402 sends a message to the cloud service platform 403 to complete the payment, and the cloud service platform 403 may save the electronic shopping list of the goods purchased by the user.
  • the selling device 401 is further configured to record the purchase process of the user by using a camera, and upload a video file including the user purchase process to the cloud service platform 403, to store the video file in the cloud service. Platform 403.
  • the camera can be one or more 360-degree panoramic cameras, or multiple common cameras.
  • the camera does not limit the type and number of cameras in the case where all the items in the vending device 401 can be photographed, and the camera can be mounted at each position of the vending device 401.
  • the time to open the record user purchase process is not limited. You can start the camera when the sales window is open. You can also start the camera record before the sales window is opened. Similarly, the time to stop recording the user purchase process is not limited. You can sell it. When the window is closed, the camera is turned off, and the camera can be turned off after the user completes the payment; of course, the camera can be always turned on without being turned off to improve the security of the selling device. In this way, the user's purchase process can be recorded through the camera to effectively prevent malicious personnel from maliciously destroying the sale device and improper purchase behavior, and also facilitate the operation personnel to handle disputes.
  • the cloud service platform 403 authenticates the user when receiving the purchase instruction sent by the user through the client of the mobile terminal 402, and the selling device 401 opens the sales window after the user authentication succeeds, and When it is detected that the sales window is closed, the current inventory of the goods is determined by identifying the radio frequency tag on the goods, and the current stock of the goods is compared with the stock of the goods before the opening of the sales window to determine the purchase of the user.
  • the goods request the electronic service order of the purchased goods from the cloud service platform 403, and prompt the user to complete the payment according to the electronic shopping list, so that when the sales window is opened, the user can pick up the goods, thereby being clear and complete.
  • the user can select the desired goods based on the goods information, and then the user completes the payment after completing the selection, which enhances the convenience of shopping and improves the shopping experience.
  • the disclosed systems, devices, and methods may be implemented in other ways.
  • the device embodiments described above are merely illustrative.
  • the division of the modules is only a logical function division.
  • there may be another division manner for example, multiple modules or components may be combined or Can be integrated into another system, or some features can be ignored or not executed.
  • the mutual coupling or direct coupling or communication link shown or discussed may be an indirect coupling or communication link through some interface, device or module, and may be electrical, mechanical or otherwise.
  • the modules described as separate components may or may not be physically separated.
  • the components displayed as modules may or may not be physical modules, that is, may be located in one place, or may be distributed to multiple network modules. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional module in each embodiment of the present invention may be integrated into one processing module, or each module may exist physically separately, or two or more modules may be integrated into one module.
  • the above integrated modules can be implemented in the form of hardware or in the form of software functional modules.
  • the integrated modules if implemented in the form of software functional modules and sold or used as separate products, may be stored in a computer readable storage medium.
  • the technical solution of the present invention which is essential or contributes to the prior art, or all or part of the technical solution, may be embodied in the form of a software product stored in a storage medium.
  • a number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present invention.
  • the foregoing storage medium includes: a U disk, a mobile hard disk, a read only memory (ROM, Read-Only) Memory, random access memory (RAM), disk or optical disk, and other media that can store program code.

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Abstract

La présente invention concerne un procédé et un système de vente en libre-service. Ledit procédé comprend les étapes suivantes : lorsqu'une plateforme de services en nuage reçoit une instruction d'achat envoyée par un utilisateur au moyen d'un client d'un terminal mobile, la plateforme de services en nuage authentifie l'utilisateur ; lorsque l'utilisateur est authentifié avec succès, un dispositif de vente ouvre une fenêtre de vente ; lorsque la fermeture de la fenêtre de vente est détectée, le dispositif de vente détermine un stock actuel des marchandises par reconnaissance d'une étiquette RF sur la marchandise et compare le stock actuel des marchandises avec le stock des marchandises avant l'ouverture de la fenêtre de vente de façon à déterminer une marchandise achetée par un utilisateur à cet instant ; et le dispositif de vente demande une liste d'achat en ligne de marchandises achetées à cet instant, auprès de la plateforme de services en nuage, et invite l'utilisateur à procéder au paiement conformément à la liste d'achat en ligne. De cette manière, lorsque la fenêtre de vente est ouverte, l'utilisateur peut repérer la marchandise et voir de manière claire et exhaustive les informations relatives à la marchandise imprimées sur un emballage, l'utilisateur choisit une marchandise souhaitée en fonction de ces informations et procède au paiement après la sélection, ce qui permet d'améliorer la commodité d'achat et l'expérience d'achat.
PCT/CN2017/076785 2017-03-07 2017-03-15 Procédé et système de vente en libre-service Ceased WO2018161362A1 (fr)

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