WO2017095077A1 - Smart mannequin, and store management apparatus and method using same - Google Patents

Abstract

The present invention relates to store management using a smart mannequin and, more particularly, to a smart mannequin and a store management method using the smart mannequin, wherein domestic and foreign visitors to a store are provided with product descriptions and information related to products through communication with a mannequin installed in the store, and the tastes of customers and products preferred by customers are managed on the basis of the communication with the mannequin and the provided information related to products. Accordingly, the store is efficiently managed.

Description

Smart mannequin and store management device and method using same

The present invention relates to a store management, and more particularly, a foreigner who visited a specific store receives product description and product related information through communication with a mannequin installed in a store, and communicates with a mannequin and provides a product. The present invention relates to a smart mannequin for efficiently managing a store by managing customer tastes and preferred products based on information, and a store management apparatus and method using the same.

The role of mannequins in clothing stores is absolute. Mannequins draw attention to customers passing in front of the store and attract them to the store. Some research shows that products worn by mannequins generate an average of 20-30% higher sales than products that do not. Mannequins are recognized as an important part of the store's interior, and efforts are being made to enhance the brand image.

Existing mannequins were used only as product displays but lack communication with customers and do not know what fashion items they wear (clothes, hats, glasses, shoes, etc.). Therefore, you can only display fashion items and know what customers want to buy only through the receptionist who works at the store, and the receptionist can't handle more than one customer at a time. There is an urgent need to take measures to help.

In addition, a survey of 30 offline stores using mannequins showed that sales of displayed mannequin products are sold 20-30% or more than general products, and Chinese tourists are increasing year by year. While the purpose of visiting Korea is shopping, the biggest complaint about shopping is communication. Due to the inconvenience of communication, there is a problem in that it is impossible to know what products the visitors want, and the store cannot be managed according to the tastes of the visitors.

[Preceding technical literature]

[Patent Documents]

(Patent Document 1) KR 10-2013-0107385

(Patent Document 2) KR 10-2012-0100598

(Patent Document 3) KR 10-2010-0131331

The present invention was devised to solve such a problem, and foreigners who visited the store are provided with product descriptions and product related information through communication with the mannequins installed in the store, and communicate with the mannequins and the provided products. An object of the present invention is to provide a smart mannequin and a store management apparatus and method using the same, which allow management of customer tastes and preferred products based on information.

In order to achieve the above object, a smart mannequin installed in a store according to the present invention includes: a customer recognition unit for recognizing a voice and an access or a contact of a customer visiting a store; An NFC reader that recognizes an NFC tag attached to a worn fashion item; A voice synthesizer configured to receive data for voice conversation with the customer recognized by the customer recognition unit or description information data of the fashion items requested by the customer from a store management server and synthesize the voice; A communication unit that communicates with the store management server; And a controller for controlling each component of the smart mannequin to perform a series of processes.

Preferably, the smart mannequin further includes an artificial intelligence dialogue module for dialogue with a customer recognized through the customer recognition unit, and a wearing product information database providing product information on a fashion item worn by the smart mannequin.

Preferably the communication is in a wired or wireless manner.

Preferably, the customer recognition unit microphone for receiving the voice of the customer visiting the store; Ultrasonic sensor for measuring the distance and speed with the customer visiting the store; And a touch sensor for detecting the contact of the customer visiting the store. Alternatively, the customer recognition unit may include a motion sensor or a camera for detecting the movement of the visited customer.

Preferably, the NFC reader is attached to a specific portion of the smart mannequin for each fashion item.

Another aspect of the present invention for achieving the above object is a store management apparatus applying the smart mannequin according to claim 1, the smart mannequin installed in the store and the communication unit for communicating with the customer terminal visited to the store; A voice recognition unit for recognizing voice data of the customer transmitted to the smart mannequin; An artificial intelligence dialog module for analyzing a speech data recognized by the speech recognition unit and generating a product-related continuous conversation; A messenger service module for providing a messenger service to the customer terminal; A store manager that provides information for management including information data on preferred products for each customer obtained through the smart mannequin and messenger service module; And a controller for controlling each component of the store management apparatus to perform a series of processes for store management.

Preferably, the store management apparatus includes a conversation scenario database in which a product related conversation scenario is stored; A merchandise information database storing information on merchandise displayed in a store; And a smart mannequin related database in which information of items worn on the smart mannequin is stored. In addition, the store management apparatus may further include a machine learning unit for generating an inference conversation scenario.

Preferably, the store management apparatus further includes a store management customer information database that stores data transmitted and received through the smart mannequin and messenger service module.

Another aspect of the present invention for achieving the above object is a smart mannequin according to claim 1, a display device disposed in a store and a store management method using a customer and a customer terminal, (a) NFC of fashion items worn on the smart mannequin Recognizing and storing tag information; (b) storing the data transmitted to and received from the smart mannequin and the customer and the customer terminal, and the display device; (c) building a store management database based on the data transmitted and received and the data transmitted in step (b).

Preferably, in step (b), the data transmitted and received between the smart mannequin, the customer, and the customer terminal are the contents of the voice conversation between the smart mannequin, the customer, and the text conversation with the customer terminal. Product information related to the product to be sent to the customer terminal.

Preferably, the data transmitted to the display device in step (b) is the product information related to the product in the process of developing a text conversation between the smart mannequin and the customer and the text conversation with the customer terminal.

Preferably, the product information may include product image information, similar product information, discount information, event information, coupon information, recommended product information, store information, event information, product news information, product price information, product size information, product stock information, The product material information, product color information, product washing method information, product repair information, product exchange information, product return information, product popularity information, product sales period information.

According to the present invention, by utilizing the smart mannequin as a marketing tool in the brand stores that need brand marketing, there is an effect of meeting the demand of the company for implementing the brand identity.

In addition, it replaces imports by checking the domestic market monopoly of foreign companies by developing domestic technology in the field of smart mannequins, expanding exports and preoccupying the overseas market by developing and supplying customized products that meet the needs of locals overseas, It has the effect of improving the quality of service related to shopping by Chinese and foreign tourists and improving sales by increasing domestic market share.

1 is a block diagram showing a store management system according to the present invention

2 is a block diagram showing a smart mannequin according to the present invention

Figure 3 is a block diagram showing a store management apparatus according to the present invention

4 is a sequence diagram showing a store management method using a smart mannequin according to the present invention

5 is a diagram illustrating an example of a Chinese conversation message app that supports tag recognition in a store management method using a smart mannequin according to the present invention.

6 is a block diagram showing the configuration of a robot 600 according to an embodiment.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Prior to this, terms or words used in the specification and claims should not be construed as having a conventional or dictionary meaning, and the inventors should properly explain the concept of terms in order to best explain their own invention. Based on the principle that can be defined, it should be interpreted as meaning and concept corresponding to the technical idea of the present invention. Therefore, the embodiments described in the specification and the drawings shown in the drawings are only the most preferred embodiment of the present invention and do not represent all of the technical idea of the present invention, various modifications that can be replaced at the time of the present application It should be understood that there may be equivalents and variations.

In the following description, all contents described in Korean Patent No. 10-2015-0168434 (Application No.) are included as specific contents for carrying out the present invention.

1 is a block diagram showing a store management system according to the present invention.

As shown in Figure 1, the store management system of the present invention can grasp the characteristics of customers, preferences and interests, etc. based on the smart mannequin and the conversation information between the customer and the terminal provided by the customer. The store management system can create marketing materials for store management based on the identified information. The store management system can efficiently manage the store based on the marketing data prepared. The store may be a department store, an outlet, but is not limited to any one. For example, a store may be a store of any particular brand located within a department store or outlet. Hereinafter, an embodiment of the present invention will be described with an example of a store providing a fashion item.

Store management system according to an embodiment may be configured to include a smart mannequin (110). The store management system according to an embodiment may further include at least one of the display device 120 and the store management device 130 in addition to the smart mannequin 100. Store management system may be built in the store (100).

For example, the store management system may include a smart mannequin 110 wearing a specific product among a plurality of fashion items where a lot of customers move in a store, and a display device 120 displaying information of a specific product at the request of a customer. And the smart mannequin 110 and the display device 120 to manage the store 100 and provide information desired by the customer to the smart mannequin 110 and the display device and manage the store based on the provided data. The store management device 130 may be configured to. The store management apparatus 130 may be configured in the store 100. According to an embodiment, the store management apparatus 130 may be provided outside the store 100. When the store management device 130 is provided outside the store 100, the store management system forms a network between the smart mannequin 110 and / or the display device 120 and the store management device 130 in the store 100. The interface module may be further provided.

The customer terminal 200 may generally be a mobile terminal possessed by a user. For example, the customer terminal 200 may be a kind of smart device such as a mobile phone or a PDA. The customer terminal 200 may recognize the NFC tag. The customer terminal 200 may download the product conversation message and the information providing app. The customer terminal 200 may establish a communication connection with the store management apparatus 130. For example, the customer terminal 200 may form an internet network with a store management apparatus.

2 is a block diagram illustrating a smart mannequin according to an embodiment.

As shown in FIG. 2, the smart mannequin 110 installed in the store 100 is attached to the customer recognition unit 116 that recognizes the voice and approach or contact of the customer who visited the store, and the fashion item worn on the smart mannequin. NFC reader 117 that recognizes the NFC tag, and the data for voice conversation with the customer recognized by the customer recognition unit 116 or the description information data of the fashion items requested by the customer from the store management device 130 A control unit (processor, which controls the respective components of the smart mannequin) and the communication unit 115 which communicates with the store management apparatus 130 and the smart mannequin. 111).

Here, NFC (Near Field Communication) is one of the 'near-field wireless communication' technology that allows two smart terminals to communicate data bidirectionally at a short distance (within 10 cm or less). Technology. NFC is a kind of RFID (Radio Frequency IDentification), which can be described as a technology that is further extended by applying mobile RFID. Mobile RFID embeds a small RFID reader into a mobile phone and provides the user with the information attached to the RFID tag. The RFID reader only reads the information of the tag, whereas NFC reads or writes the information of the tag. read / write). Most of all, NFC has a wide range of applications compared to RFID because it enables data communication between devices, allowing content transfer and sharing between NFC-equipped terminals.

In some cases, the smart mannequin 110 may be a device of a contact or contactless short-range wireless communication method other than the NFC reader 117 that recognizes the above-described NFC tag. For example, a short range wireless communication method such as RFID, Bluetooth, Wifi, Beacon, etc. may be used as a method for identifying or recognizing a fashion item worn by the smart mannequin 110. .

Hereinafter, descriptions of the NFC reader 117 and the NFC tag may be similarly applied to the other communication methods described above. For example, when the Bluetooth scheme is applied, the NFC reader 117 may be replaced with a master device, and the NFC tag may be replaced with a slave device. The customer recognition unit 116 includes a microphone for receiving a voice of a customer visiting the store, an ultrasonic sensor for measuring the distance and speed of the customer visiting the store, a touch sensor for detecting a contact of the customer, and an optical sensor. Although not listed individually, such as a thermal sensor, a motion sensor, a human body sensor, a camera sensor, a customer visiting the store 100 may be detected through other types of sensors.

For example, the customer recognition unit 116 may detect a customer visiting the store 100 by a motion input detected using a motion sensor or a camera. That is, when the customer passes the smart mannequin 110 or the store 100 or moves around, it may detect the customer who visited the store 100 by detecting it.

When the customer recognition unit 116 detects a customer visiting the store 100, the control unit 111 may transmit the store visit notification data of the customer to the store management device 150 through the communication unit 115. The sensor of the customer recognition unit 116 may generally be placed in the eyes of the smart mannequin 110, and the touch sensor may be placed in a place where the customer does not have any inconvenience such as the back of the hand or face of the smart mannequin 110. And the position of the touch sensor is not limited to any one place.

In addition, when the motion sensor is applied to the customer recognition unit 116, the motion sensor may be disposed on a part capable of detecting the movement of the customer, such as the back of the hand of the smart mannequin 110. When the camera is applied to the customer recognition unit 116 to detect the movement of the customer, the camera may be placed in the eye of the smart mannequin 110. However, the arrangement position of the motion sensor and the camera is likewise not limited to any one place.

The NFC reader 117 may be attached to a specific portion of the smart mannequin to tag the NFC tag attached to the fashion item. The NFC reader 117 may identify each item by tagging an NFC tag of a fashion item divided into a top, a bottom, a shoe, a hat, and the like. The NFC reader for identifying the top may be mounted on the left chest of the smart mannequin. An NFC reader for identifying the bottom may be mounted on the hip of the mannequin. The NFC reader for identifying the shoe may be mounted on the ankle of the mannequin, and the NFC reader for identifying the hat may be mounted on the crown of the mannequin.

In order for the smart mannequin 110 to obtain identification information from the fashion item, each product according to the fashion item worn on the smart mannequin 110 may be attached to the NFC tag on the portion corresponding to the NFC reader mounted on the mannequin. have. In general, when an item is worn on a mannequin, depending on how the item is worn on the mannequin, the NFC tag is an item so that the NFC reader and the NFC tag of the mannequin can tag the NFC tag attached to the item so that the NFC reader and the NFC tag are separated from each other. It can be attached to.

For example, when the item is a top, the NFC tag may be attached to the part of the top item located at the left chest of the smart mannequin when the top item is worn on the smart mannequin. In the example of the bottom item, an NFC tag may be attached to the bottom item portion located in the hip portion of the smart mannequin when the bottom item is worn on the smart mannequin. In an example of a shoe item, an NFC tag may be attached to a shoe item portion that is located in the ankle portion of the smart mannequin when the shoe item is worn on the smart mannequin. In an example of a hat item, an NFC tag may be attached to a hat item portion that is located in the crown portion of the smart mannequin when the hat item is worn on the smart mannequin.

Accordingly, the NFC reader 117 of the mannequin may recognize the NFC tag attached to the fashion item. When the NFC reader 117 of the smart mannequin recognizes the NFC tag attached to the fashion item worn on the smart mannequin, the controller 111 stores the recognized fashion item information data through the communication unit 115 and the store management device 130. Can be sent to.

The communication unit 115 may perform communication using a wired and / or wireless method.

Meanwhile, the smart mannequin 110 may include a voice recognition unit 114, an artificial intelligence conversation module 112, and a product of a smart mannequin worn by the customer recognition unit 116. The wearable product information database 119 stored therein further includes a speaker 118 for outputting a voice.

The wearing product information database 119 may be a database stored in an SD card or a micro SD card. SD card or micro SD card is not only high stability but also small in size can be mounted in a small slot not exposed to the smart mannequin (110).

When the customer recognition unit 116 of the smart mannequin 110 recognizes the customer who visited the store, the item worn by the customer is described using the wearing product information database 119. For example, if you are wearing a neck sleeve ruffle blouse, “This blouse is a nice blouse with a neckline ruffle. It is a good item to produce simple and luxurious. Skirts and pants go well together, and they're stretchy so you can wear them comfortably. ” In this case, the NFC tag name, product name, and product description of the product worn by the smart mannequin are matched in advance, and are stored in the wearing product information database 119. It can be explained. That is, the NFC tag is attached to the neck sleeve ruffle blouse, the NFC tag is read in advance from the NFC reader 117 and knows in advance, and when the customer approaches, the product information of the current NFC tag is worn by the product information database 119. Take it out and output it to the speaker 118.

Here, when the voice of the customer is input to the microphone of the customer recognition unit 116, the voice recognition unit 114 recognizes the voice of the customer, and the artificial intelligence dialogue module 112 is a voice recognized by the voice recognition unit 114 The conversation information corresponding to the information is generated or the product information related to the fashion item worn by the smart mannequin stored in the wear product information database 119 is output to the speaker 118 through the control unit 111 to be delivered to the customer. The product-related continuous conversation related to the fashion item worn by the smart mannequin is made through the store management device 130 described below. Therefore, the voice recognition unit 114 and the artificial intelligence conversation module 112 of the smart mannequin 110 may be replaced with the voice recognition unit 135 and the artificial intelligence conversation module 133 of the store management device 130.

3 is a block diagram showing a store management apparatus according to the present invention.

As shown in FIG. 3, the store management device 130 includes a communication unit 136 for communicating with a smart mannequin 110 installed in a store 100 and a customer terminal 200 visiting the store, and a smart mannequin 110. The voice recognition unit 135 for recognizing the voice data of the customer received by the voice, the artificial intelligence dialogue module 133 for generating a conversation by analyzing the voice data recognized by the voice recognition unit 135, and the customer terminal 200 Messenger service module 132 for providing a messenger service, and information for managing a store including information data on preferred products for each customer obtained through the smart mannequin 110 and messenger service module 132. And a controller (processor) 131 which controls each component of the store management unit 137 and the store management device 130 to perform a series of processes for store management.

The voice recognition unit 135 and the artificial intelligence conversation module 133 are configured to enable conversation in Chinese, Japanese, etc. according to the language used by the customer, and enable conversation related to a product including a daily conversation.

In addition, the store management device 130 includes a dialogue scenario database 138 storing daily conversations and product-related dialogue scenarios, a product information database 139 storing information of fashion items displayed on the store 100, and smart mannequins. The store management customer information database further includes a smart mannequin related database 140 in which information of items worn on the 110 is stored, and stores data transmitted and received through the smart mannequin 110 and the messenger service module 132. 141 may be further included.

That is, the artificial intelligence dialog module 133 may generate conversation contents corresponding to the voice information recognized by the voice recognition unit 135. The artificial intelligence dialogue module 133 may generate a continuous dialogue related to a product using the dialogue scenario stored in the dialogue scenario database 138 and the product information database 140. The conversation data generated by the artificial intelligence conversation module 133 may be output through the speaker 118 of the smart mannequin 110 described above under the control of the controller 131, thereby allowing the customer to listen to the conversation. . For example, when a customer asks a smart mannequin, the mannequin may provide a product-related continuous conversation using the artificial intelligence dialogue module 133 and the product information database 139 of the store management apparatus 130. When the smart mannequin 110 describes the current NFC tag attached item, and asks the customer whether there is anything more curious, the customer can answer this, analyze the answer, and continue the conversation continuously. In other words, “This blouse has a nice neckline frill. It is a good item to produce simple and luxurious. Both skirts and pants fit well, and they are easy to wear because they are elastic. Would you recommend a skirt that suits you well? ”When the smart mannequin 100 outputs the voice, the customer can say“ Yes, recommend ”. Thereafter, the mannequin may display a product image on the display device 120 or the customer terminal 200 screen while developing the dialogue “I recommend papaya knit flared skirt”. That is, the smart mannequin communicates with the customer by voice and displays additional information such as similar product information, discount information, event information, coupon information, recommended product information, store information, event information, product news, display device 120 or customer terminal. 200 may be provided to the customer.

In addition, the smart mannequin 110 communicates with the customer by voice, product price information, product size information, product inventory information, product material information, product color information, product washing method information, product repair information, product exchange information, product Information such as return information, product popularity information, and product sales period information may be provided to the customer through the display apparatus 120 or the customer terminal 200.

In addition, the store management apparatus 130 may further include a machine learning unit 142. The machine learning unit 142 may perform learning by using at least one of a product information request, a product related dialogue scenario, information on a product displayed in a store, and information on an item worn on the smart mannequin 110.

In addition, the reasoning dialogue scenario can be generated using the above information. The inferred conversation scenario may be a scenario generated by automatically inferring the intention of a question when a conversation that does not exist in the conversation scenario stored in the above-described conversation scenario database 138 is requested from a customer. That is, even if the conversation is not in the conversation scenario, the inference conversation scenario can generate a continuous conversation related to the product as described above.

Therefore, even through the machine learning unit 142, there is an effect of enabling a continuous conversation without a dialog break or an error without a conversation. The product information database 139 is based on an NFC tag. It can store information for managing the data. For example, the product information database 139 may store information of items based on NFC tag information attached to fashion items displayed in a store. For example, if the top is 00F, the information of the item related to the top may be stored as 00FXXX. If the bottom is 00S, the information of the item related to the bottom may be classified and stored as 00SXXX. Here, XXX is additional information about the corresponding item, and may include identification information or additional classification information of the item.

The product information database 139 includes product image information, similar product information, discount information, event information, coupon information, recommended product information, store information, event information, product news information, product price information, product size information, product stock information, Product material information, product color information, product washing method information, product repair information, product exchange information, product return information, product popularity information, product sales period information, and the like can be stored.

When the customer recognizes the NFC tag by the customer terminal 200 according to the stored product-specific database as described above, the information of the fashion item corresponding to the NFC tag recognized using the customer terminal 200 is the customer terminal 200. Is provided.

Meanwhile, the store management apparatus 130 may further include a display manager 134. The display manager 134 manages the information of the fashion item provided to the customer terminal 200 to be provided to the display device 120 installed in the store. In this case, the provision to the display device 120 is provided at the request of the customer.

Store management customer information database 140 stores the customer's gender and age, preferred product list (divided into top, bottom, accessories, etc.) and NFC tag information for each customer, and also by the customer's questions and conversations generated They are stored separately and are sorted according to their settings.

Figure 4 is a sequence diagram showing a store management method of the store management apparatus applying the smart mannequin according to the present invention, Figure 5 is a Chinese chat message app supporting tag recognition in the store management method using a smart mannequin according to the present invention It is a figure which shows an example.

As shown in FIG. 4, the smart mannequin 110 and the display apparatus 120 are connected to the store management apparatus 130 in a wired and / or wireless manner (S100 and S110). Here, the smart mannequin 110 and the display device 120 may be directly connected to the store management device 130 by wireless. If the store management device 130 is provided outside the store, the smart mannequin 110 and the display device 120 may be connected to the store management device 130 in the store. It may be further provided with an interface module.

On the other hand, the store management device 130 receives the NFC tag information attached to the fashion item worn on the smart mannequin 110 when connected to the smart mannequin 110, the smart mannequin related database of the store management device 130 ( 139).

And the customer terminal 200 recognizes the NFC tag on the terminal and downloads and installs the product dialogue message and information providing app (S200). As in step (S200) to download and install the app on the customer terminal 200, the customer terminal 200 is connected to the store management device 150 and the Internet, the artificial intelligence dialog module of the store management device 130 ( 133 and a messenger service module 132 enable voice conversation and text conversation, and receive a description of a specific product from the store management device to check the customer terminal 200 or the display device 120. 5 shows an example of data communication between the customer terminal 200 and the store management device 130 through the app is automatically connected to the app when the customer recognizes the NFC tag attached to the product to the customer terminal 200. , ① inserts a logo, and when the NFC tag is recognized as shown in ②, the relevant information (personal message) is output. When a tag is attached to a specific product and the app recognizes the tag, information related to the tag (personal message) ) And ③ inputs only the minimum word of the user question to the user question input terminal, and displays the completed question and select the corresponding question to be displayed in the chat window, ④ is the system answer output field after the system answer, and displays the relevant URL Select a link to launch the mobile web browser.

Store management method applying the smart mannequin including the example of Figure 5 is approaching to the smart mannequin 110 provided in the customer and the customer terminal 200 in any store while looking at any store as shown in FIG. Attempt to contact (S300).

At this time, the smart mannequin 110 recognizes the customer (S311), the smart mannequin 110 recognizes the customer transmits a store visit notification message of the customer to the store management server 150 (S312). Here, the customer recognition is recognized through the customer recognition unit 116 of the smart mannequin 110, the customer recognition unit 116 is composed of a plurality of sensors, the ultrasonic sensor for measuring the distance and speed of the customer, and the ultrasonic sensor The touch sensor for detecting the customer's touch measured by the, and the microphone for receiving the customer's voice.

In addition, the customer recognition unit 116 may include a motion sensor or a camera for detecting the movement of the customer.

Thereafter, the store management device 130 that receives the store visit notification message of the customer from the smart mannequin 110 transmits a voice conversation attempt message to the smart mannequin 110 (S313). At this time, the voice conversation attempt message is also available in other languages including the native language, and the database is established according to the dialogue rules and dialogue scenarios. It can be, through the artificial intelligence dialog module 133 of the store management device 130, an embodiment of this can be described through [Tables 1,2,3] at the bottom, [Table 1] <Keyword Based Conversation Example>, [Table 2] is <Sentence Based Conversation Example>, and [Table 3] is <Chinese Conversation Example>.

TABLE 1

TABLE 2

TABLE 3

In addition, the smart mannequin 110 may enable the conversation by inferring the intention of the question even in the case of a conversation without a conversation scenario due to machine learning.

The smart mannequin 110, which receives the voice conversation attempt message from the store management server 130, attempts a conversation by voice to the customer 200 (S314), and the customer who has a voice conversation with the smart mannequin 110 is made. Conversation with the smart mannequin 110 by voice or transmits a text message using the customer terminal 200 (S315). At this time, the contents of the voice or text conversation are transmitted to the store management apparatus 130 (S316), and the corresponding contents are transmitted to the smart mannequin 110, and the conversation is made up to step S322.

Step S322 is a description of the product by voice to the customer through the smart mannequin 110, when the customer requests the product content using the voice or customer terminal 200, the store management device 130 is product content To the customer terminal 200 and the customer can confirm the information of the product content through the customer terminal 200, and transmits the display request message to the display device in the store to the store management device 130 (S325) In operation S326, the store management apparatus 130 transmits the product content requested by the customer to the display apparatus 120.

Here, the store management device 130 stores the contents from the step (S312) to the step (S326) in real time (S400) to build a store management customer information database 140 (S500).

In step S500, the database is constructed to identify the characteristics, preferences, interests, etc. based on the conversation information with customers in order to efficiently manage the store, and the identified data can be used as personalized marketing data.

Store management system according to an embodiment may be implemented using a robot. For example, the store management system may be implemented using a robot according to the following description instead of the smart mannequin in the store management system of FIG. 1. Hereinafter, the robot will be described, but in addition to the following description, the technical idea according to the description of the smart mannequin described herein may be applied to the robot as well.

6 is a conceptual diagram illustrating a configuration of a robot 600 according to an embodiment. According to an embodiment, the robot 600 includes a holder 610 in which an item is located, a receiver 620 for receiving identification information of an item located in the holder 610 from a transmission device attached to the item, and a receiver 620. The processor 630 may identify an item located in the holder 610 based on the received identification information of the item and output information about the identified item.

The holder 610 may be a model in which a human body part is shaped. For example, the holder 610 may be a model representing at least one of a head, an upper body, a lower body, a hand, an arm, a leg, and a foot of a person.

The item may be clothing worn on the holder 610. Alternatively, the item may be a wearable device worn on the holder 610. The item can simply be any object that can be placed in the holder 610.

The receiver 620 may receive identification information from an item using a short range communication method. The receiver 620 may receive identification information from an item using a wireless communication method having an effective distance of 10 cm or less or 3 cm or less. For example, the receiver 620 may acquire identification information from an external item by adopting a communication method such as RFID or NFC. The receiver 620 may be the NFC reader 117 of the smart mannequin 110. The transmission device attached to the item transmits the information in a communication method in which the receiver 620 may receive the information. For example, the transmitter may support RFID communication or NFC communication.

The processor 630 may perform the same process as the control unit 111 of the foregoing smart mannequin. The processor 630 may determine an item as indicated by the identification information, and output the determined item information through the output unit 640. The processor 630 may output additional information related to the determined item. The additional information related to the item may be inventory information of the item, option information of the item, information of another product related to the item, and the like. The option of the item may be the size, color, etc. of the selectable item. For example, in the case of a hat of a specific brand in the item determined according to the identification information, the processor 630 may output information about the hat and whether the hat can be sold for each size of the hat currently owned by the store.

The robot 600 may further include an output unit 640. The output unit 640 may include at least one of a display and a speaker. For example, the robot 600 may visually output information about the identified item on the display. The robot 600 may acoustically output information about the identified item through the speaker.

The robot 600 may further include a voice synthesizer that converts non-speech data regarding the identified item into voice data, so that the speaker may output voice data generated through the voice synthesizer.

The robot 600 may further include a user input unit to receive a customer input. The processor 630 may output the information processing result according to the user input to the display and the speaker.

The robot 600 may further include a customer recognition unit. The customer recognition unit may determine whether the customer is located near the robot 600. For example, the customer recognition unit may include at least one of a camera, a microphone, a touch sensor, an ultrasonic sensor, a motion sensor, and a camera. For example, the customer recognition unit may determine whether a customer exists in the vicinity of the robot 600 by analyzing an image photographed near the robot 600. Alternatively, the customer recognition unit may use a voice input of a customer detected using a microphone, a touch input detected using a touch sensor, distance data between the customer and the robot 600 measured using an ultrasonic sensor, and a motion sensor or a camera. The customer may be recognized based on at least one of the detected motion inputs.

The robot 600 may further include a communication unit. The communication unit may perform data communication with the server. The processor 630 may transmit a request for information about an item to a server through a communication unit. When the server transmits information about an item to the robot 600 according to the transmission of the information request, the communication unit receives information about the item from the server, and the processor 630 outputs a result of processing the information about the received item. The output using the unit 640 may be performed.

As described above, although the present invention has been described by way of limited embodiments and drawings, the present invention is not limited thereto and is intended by those skilled in the art to which the present invention pertains. Of course, various modifications and variations are possible within the scope of equivalents of the claims to be described.

[Description of the code]

100: store 110: smart mannequin

111: smart mannequin control unit 112: artificial intelligence dialog module

113: speech synthesis unit 114: speech recognition unit

115: communication unit 116: customer recognition unit

117: NFC reader 118: speaker

119: wear product information database 120: display device

130; Store management device 131: store management device control unit

132; Messenger service module 133: AI dialog module

134: display management unit 135: voice recognition unit

136: communication unit 137: store management unit

138: Conversation Scenario Database 139: Product Information Database

140: smart mannequin-related database 141: store management customer information database

142: machine learning

200: customer terminal

Claims (15)

In robots, A holder in which the item is located; A receiver configured to receive identification information of an item located in the holder from a transmission device attached to the item; And And a processor that identifies an item located in the holder based on the identification information and controls the output of information about the identified item. The method of claim 1, The item is clothing, The holder is a robot, characterized in that the at least part of the human body is a model. The method of claim 1, The receiving unit robot for receiving the identification information by the NFC method. The method of claim 1, Further comprising a customer recognition unit for recognizing a customer located near the robot, The information about the identified item is output when the customer located near the robot is identified through the customer recognition unit. The method of claim 1, The customer recognition unit includes at least one of a voice input detected using a microphone, a touch input detected using a touch sensor, distance data between a customer and a robot measured using an ultrasonic sensor, and an operation input detected using a motion sensor or a camera. Robot that recognizes customers based on one. The method of claim 1, Further comprising a speaker for outputting information about the identified item to the voice, And the processor controls the speaker to output information about the identified item. The method of claim 6, And a speech synthesizer for converting non-speech data about the identified item into speech data. The speaker outputs the converted voice data. The method of claim 1, Further comprising a communication unit for performing data communication with the server, The processor transmits an information request about the item to the server through the communication unit, and receives the information about the item from the server according to the request. Communication unit making a communication connection with the robot and the customer terminal; A processor for generating product information based on a product information request received from the robot, and controlling a communication unit to transmit the product information to the customer terminal; The product information request server, characterized in that generated based on the identification information of the item transmitted to the robot from the transmission device attached to the item located in the robot and the customer input input to the robot. The method of claim 9, A conversation scenario database in which a product related conversation scenario is stored; A merchandise information database storing information on merchandise displayed in a store; And Further comprising a robot-related database that stores information of items located in the robot, The processor generates a product related message based on the product related dialogue scenario, the information of the goods displayed in the store, and the information of the item located in the robot. The method of claim 9, The product information includes product image information, similar product information, discount information, event information, coupon information, recommended product information, store information, event information, product news information, product price information, product size information, product stock information, product material information. A server including any one of product color information, product washing method information, product repair information, product exchange information, product return information, product popularity information, and product sales period information. In the item information providing method performed by a robot, An identification information receiving step of receiving identification information of an item worn on the robot from a transmission device attached to the item; An item identification step of determining an item worn on the robot based on the identification information; And And an information outputting step of outputting information about the identified item. In the item information providing method performed by the server, Generating product information based on the product information request received from the robot; And Controlling the communication unit to transmit the product information to a customer terminal; And requesting the product information is generated based on identification information of the item received by the robot from a transmission device attached to the item worn on the robot and a customer input input to the robot. The method of claim 1, The receiver receives the identification information by at least one method of RFID, Bluetooth, Wifi, Beacon. The method of claim 9, A conversation scenario database in which a product related conversation scenario is stored; A merchandise information database storing information on merchandise displayed in a store; A robot related database storing information of items located in the robot; And The apparatus may further include a machine learning unit configured to perform learning by using at least one of the product information request, the product related dialogue scenario, the information of the products displayed in the store, and the information of the item located in the robot, and to generate a speculative dialogue scenario. , The processor generates a product related message based on the reasoning dialogue scenario, the information of the goods displayed in the store and the information of the item located in the robot.

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