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WO2017052358A1 - Comprehensive healthcare system and method for effective management of healthcare services - Google Patents

Comprehensive healthcare system and method for effective management of healthcare services Download PDF

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Publication number
WO2017052358A1
WO2017052358A1 PCT/MY2016/000060 MY2016000060W WO2017052358A1 WO 2017052358 A1 WO2017052358 A1 WO 2017052358A1 MY 2016000060 W MY2016000060 W MY 2016000060W WO 2017052358 A1 WO2017052358 A1 WO 2017052358A1
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WO
WIPO (PCT)
Prior art keywords
healthcare
providers
users
services
information
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/MY2016/000060
Other languages
French (fr)
Inventor
Arun kumar AUGUSTINE
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Individual
Original Assignee
Individual
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Publication date
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Publication of WO2017052358A1 publication Critical patent/WO2017052358A1/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0279—Fundraising management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/63—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for local operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation

Definitions

  • the present invention relates generally to systems and methods for management of healthcare services. More specifically, it relates to a computer assisted method and system for effective management of a number of users, healthcare providers, healthcare practitioners, healthcare related product providers and healthcare associated service providers.
  • any information about physicians or hospitals on the Internet is provided by the physicians or hospitals themselves and, in some cases, insurance companies. Such information may not be updated on a regular basis or may contain inaccurate or incomplete information. Further, even if such information is available, it is usually not organized in a manner that would allow a patient to compare physicians or hospitals, search for a particular physician or hospital by geographic area or other criteria, or verify a physician's or hospital's certifications and licensures.
  • Various online health care management systems are known. For example, U.S. Pat. No.
  • 5,301,105 describes a health care management system that integrates the "interconnection and interaction of the patient, health care provider, bank or other financial institution, utilization reviewer/case manager and employer so as to include within a single system each of the essential elements to provide patients with complete and comprehensive health care and payment therefor".
  • Another known system is described in U.S. Pat. No. 5,890,129 which describes a system for exchanging health care insurance information between an insurer and multiple health care providers.
  • Other known systems include U.S. Pat. No. 5,867,821 for a method and apparatus for electronically accessing and distributing personal health care information and services in hospitals and homes. This disclosed system is essentially a records management system.
  • 5,764,923 discloses a medical network management system and process in which health plan beneficiaries access a team of health care professionals over the telephone to help assess their health needs and select appropriate care.
  • these systems do not provide a common platform for collecting information about healthcare providers, healthcare practitioners and a healthcare associated services providers.
  • the existing systems neither provide information about the reliability of the healthcare providers, healthcare practitioners and healthcare associated services providers.
  • the reviews or comments about the healthcare providers, healthcare practitioners and healthcare associated services providers are from random users over the Internet and cannot be trusted.
  • the needed system would provide trusted reviews about the healthcare providers, healthcare practitioners and healthcare associated services providers.
  • the needed system would automatically collect information from online resources including social media platforms for recommending healthcare providers, healthcare practitioners and healthcare associated services providers to the users. Further the needed system would be able to securely store and communicate with the healthcare providers, healthcare practitioners and healthcare associated services providers for effective management of healthcare information.
  • the present computer implemented comprehensive healthcare system for providing healthcare services to public users and enterprise users includes a healthcare mobile and web application capable of being launched from a variety of electronic communication devices.
  • the healthcare mobile and web application can access a comprehensive healthcare services application itlrlnlng on a server for transferring information to the- healthcare mobile and web application running on the electronic communication device of the user or for receiving information from the user through the healthcare mobile and web application running on the electronic communication device.
  • the information is transferred between the electronic communication device and the server via a secure communication channel.
  • the comprehensive healthcare services application includes a healthcare provider management module for managing healthcare providers and healthcare practitioners, a healthcare products management module for managing information about the healthcare products, a user management module for managing the user information of the registered users, ratings and review module for managing ratings and reviews from the users, a user appointment management module for managing appointments of the users with the healthcare providers and healthcare practitioners, a healthcare associated services management module for managing healthcare associated services providers, a module that provides for crowd funding assistance for people in need and a loyalty reward point management module for managing the loyalty reward points collected by the users for using the present comprehensive healthcare services application.
  • the user management module of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources including social media information of the users and assists the users in selecting healthcare providers based on reviews and ratings from a number of users including trusted reviews from close friends and relatives of the user identified by the user management module.
  • the ratings and review module prioritizes reviews and ratings from the close friends and relatives of each user.
  • the user appointment management module allows the users to perform advanced and real-time appointment booking with healthcare providers and medical practitioners based on their operating schedule.
  • the comprehensive healthcare services application running on the server processes all the information and securely stores the information in a repository.
  • the healthcare mobile and web application running on the electronic communication device collects real-time location information of the user to provide real-time information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers nearby the user.
  • the loyalty reward points collected through the healthcare mobile and web application can be later redeemed with the healthcare providers, registered alternative medicine healthcare providers, healthcare products providers and other retail outlets to receive at least one product or service.
  • FIG. 1 illustrates a block diagram of the computer implemented comprehensive healthcare system for providing healthcare services to a number of users, according to a preferred embodiment of the present invention
  • FIG. 2 illustrates a block diagram showing components of the electronic communication device running a healthcare mobile and web application, according to a preferred embodiment of the present invention
  • FIG. 3 illustrates a block diagram of the at least one server running at least one comprehensive healthcare services application for managing healthcare services to users, according to a preferred embodiment of the present invention
  • FIG. 4 illustrates a block diagram of the computer implemented comprehensive healthcare system showing the information collected and stored in the repository, according to a preferred embodiment of the present invention
  • FIG. 5 illustrates a flowchart showing a method of registering into the healthcare mobile and web application in communication with the comprehensive healthcare services application running on the server, according to a preferred embodiment of the present invention
  • FIG. 6 illustrates a flowchart showing a method of associating the social media platforms with the healthcare mobile and web application, according to a preferred embodiment of the present invention
  • FIG. 7 illustrates a flowchart showing a method of providing reviews and ratings for the healthcare products and healthcare services, according to a preferred embodiment of the present invention
  • FIG. 8 illustrates a flowchart showing a method of recommending desired healthcare products and healthcare services to the users, according to a preferred embodiment of the present invention.
  • FIG. 9A to FIG. 9D shows screenshots of the healthcare mobile and web application or the healthcare website associated with the comprehensive healthcare services application running on the server, according to preferred embodiments of the present invention.
  • references to "one embodiment” or “an embodiment” mean that the feature being referred to is included in at least one embodiment of the invention.
  • references to "one embodiment” in this description do not necessarily refer to the same embodiment; however, neither are such embodiments mutually exclusive, unless so stated and except as will be readily apparent to those of ordinary skill in the art.
  • the invention may include any variety of combinations and/or integrations of the embodiments described herein.
  • flow diagrams illustrate non- limiting embodiment examples of the methods; block diagrams illustrate non-limiting embodiment examples of the devices or system. Some of the operations of the flow diagrams are described with reference to the embodiments illustrated by the block diagrams. However, it is to be understood that the methods of the flow diagrams could be performed by embodiments of the invention other than those discussed with reference to the block diagrams, and embodiments discussed with references to the block diagrams could perform operations different than those discussed with reference to the flow diagrams. Moreover, it is to be understood that although the flow diagrams may depict serial operations, certain embodiments could perform certain operations in parallel and/or in different orders than those depicted.
  • embodiments relate to an online platform for providing healthcare services to a number of users.
  • the embodiments of the present invention may employ computer systems and networking devices such as devices connected to Internet for collecting information from at least one server or other devices connected to the Internet.
  • the electronic devices, computing devices and the servers of the present invention may be running on an operating system such as, but not limited to, Windows, Linux, Android, iOS, or any other operating systems and at least one data processing, data retrieval, data classification application programmed using at least one computer language such as, but not limited to, C#, Java, etc.
  • the invention should not be limited to these types of software, operating system or hardware.
  • FIG. 1 illustrates a block diagram of the computer implemented comprehensive healthcare system (100) for providing healthcare services to a number of users, according to a preferred embodiment of the present invention.
  • the computer implemented comprehensive healthcare system (100) enables the-users to find healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers via online. Further the computer implemented comprehensive healthcare system (100) enables the users to provide health related information such as, but not limited to, medical history information, possible diagnosis information, physician details, healthcare provider details, insurance provider information, etc., for secure storage and processing.
  • the present comprehensive healthcare system (100) allow users to find healthcare providers such as healthcare practitioners suited to their particular needs and assists the users in selecting healthcare providers such as healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers based on reviews and ratings from a number of users.
  • the computer implemented comprehensive healthcare system (100) for providing healthcare services to a number of users includes electronic communication devices (102) capable of accessing a comprehensive healthcare services application running on at least one server (104) for transferring information to the electronic communication devices (102) of the users or for receiving information from the users through a healthcare mobile application running on the electronic communication devices (102) or through a healthcare website launched using the electronic communication devices (102). The information is transferred between the electronic communication devices (102) and the at least one server (104) via at least one secure communication channel (106).
  • the comprehensive healthcare services application running on the server (104) further includes a healthcare provider management module (108) for managing a number of healthcare providers including healthcare practitioners, a healthcare products management module (110) for managing information about the healthcare products, a user management module (112) for managing the user information of the users registered into the present system (100), ratings and review module (114) for managing ratings and reviews from the users for the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers, a user appointment management module (116) for managing appointments of the users with the healthcare providers and healthcare practitioners, a healthcare associated services management module (118) for managing healthcare associated services providers such as, but not limited to, healthcare insurance service providers and healthcare tourism services providers, a loyalty reward point management module (120) for managing the loyalty reward points collected by the users for using the present comprehensive healthcare services application and a crowd funding management module (124) for managing healthcare related crowd funding information including information related to a plurality of persons requiring assistance, receiving payments from a plurality of users and managing the payment information.
  • a healthcare provider management module (108) for managing
  • the information received by the comprehensive healthcare services application running on the server (104) includes a variety of user information, healthcare related information of the users, information about the healthcare providers, information about the healthcare products and services, ratings and reviews from the users, information received from online social media and information about the healthcare associated services.
  • the user management module (112) of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources including social media information of the users.
  • the ratings and reviews about the healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers from each user are managed by the ratings and review module (114), which in addition prioritizes reviews and ratings from the close friends and relatives of each user.
  • the user appointment management module (116) collects at least one operating schedule of the healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers and presents to the users through a user interface of the healthcare mobile application or the website. Then the user appointment management module (116) allows the users to perform advanced and realtime appointment booking with healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers based on their operating schedule.
  • the comprehensive healthcare services application running on the server (104) processes the information and securely stores the information in a repository (122) having at least one user account associated with each user.
  • the electronic communication device (102) which includes, but is not limited to, a Smartphone, tablet, laptop, smart wearable device, etc., includes at least one processing unit (200) configured to process a number of applications including instructions of the healthcare mobile and web application or information collected through a healthcare website associated with the present comprehensive healthcare system (100).
  • the healthcare mobile and web application installed in the electronic communication devices (102) allows the users to login to provide a number of user information and medical related information and helps to receive a number of healthcare related information including, but not limited to, information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers.
  • the processing unit (200) further analyses the real-time location information of the user, to provide notification about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers near the user.
  • the processing unit (200) processes a variety of information including personal information, healthcare provider information, loyalty reward collection information, reviews and ratings, payment information, etc., associated with each user.
  • the information including personal information, healthcare provider information, loyalty reward collection information, reviews and ratings, payment information, etc. are transferred to the server (104) of a central healthcare management system for further processing, storage and other customer relation management applications.
  • the server (104) includes a comprehensive healthcare services related software for processing the information received from the healthcare mobile and web application or the website launched from the electronic communication devices (102) of the users.
  • the comprehensive healthcare services application running on the server (104) manages the user information including user personal information, medical information, location information, healthcare service provider preferences, preferred time of appointment with the healthcare service providers, financial transactions by the user through the healthcare mobile and web application and promotional contents including reward points offered to the user through the healthcare mobile and web application.
  • the electronic communication device (102) includes a variety of hardware and associated software components, where the variety of hardware components include the at least one processing unit (200) designed to control various other circuits such as information displayed on a display (202).
  • the display (202) can display a user interface of the healthcare mobile application or the healthcare website.
  • the display (202) may include at least one touch screen technology allowing the users to control the user interface of the healthcare mobile application or the healthcare website using at least one gesture or touch.
  • the processing unit (200) may control the information based on inputs received from various input/output (I/O) devices (204) of the electronic communication device (102) e.g. hard keys, a touch screen, voice commands from a microphone or a microphone connected to headset jack, and/or from some other user input device.
  • I/O input/output
  • the electronic communication device (102) e.g. hard keys, a touch screen, voice commands from a microphone or a microphone connected to headset jack, and/or from some other user input device.
  • the electronic communication device (102) comprises the at least one processing unit (200) that is equipped with a control unit (206) and an Arithmetic Logic Unit (ALU) (208), a memory unit (210), a storage unit (212), a plurality of networking devices (214), wireless communication devices (216) and a number of input/output (I/O) devices (204).
  • the electronic communication device (102) can be composed of multiple homogeneous and/or heterogeneous cores, multiple CPUs of different kinds, special media and other accelerators.
  • the processing unit (200) may also include a memory that stores data.
  • the processing unit (200) might include only one of a type of component e.g. one microprocessor, or may contain multiple components of that type e.g. multiple microprocessors.
  • the processing unit (200) could be composed of a number of separate circuits and discrete circuit elements.
  • the processing unit (200) will essentially comprise solid-state electronic components such as a microprocessor e.g. microcontroller.
  • the healthcare mobile and web application has an algorithm for interacting with third party applications to capture real-time location information of users.
  • the algorithm further includes steps for providing reward points or personalized bonus points to the users, which later can be redeemed at selected healthcare service providers, other healthcare products providers and other retail outlets for receiving goods and services.
  • the information may be stored inside the storage unit (212) and made available to the memory unit (210) during execution by the healthcare mobile and web application.
  • the processing unit (200) is responsible for processing the instructions of the algorithm.
  • the processing unit (200) receives commands from the control unit (206) in order to perform its processing. Further, the plurality of processing units (200) may be located on a single chip or over multiple chips. In addition, any logical and arithmetic operations involved in the execution of the instructions are computed with the help of the ALU (208).
  • the storage unit (212) stores the healthcare mobile and web application for processing the information received from the users, and the memory unit (210) stores the data during run-time i.e.
  • FIG. 3 illustrates a block diagram of the at least one server (104) running at least one comprehensive healthcare services application for managing healthcare services to users, according to a preferred embodiment of the present invention.
  • the electronic communication device (102) running the healthcare mobile and web application may be used to access the server (104) at which an instantiation of a computer-based application, which provides the network-based and other features discussed below, may be installed and accessible.
  • Such access may be by way of a computer network or communication networks or a network established by a network module (110), such as the network of networks commonly known as the Internet.
  • the communication network (110) includes a local and/or wide area network or mobile communication network.
  • the communication network (110) may be a local area network (LAN) of an enterprise and/or a virtual LAN, which is instantiated over the Internet or other networks of networks.
  • the server (104) is communicatively coupled to a database or a repository, which may store records concerning user credentials, user credits or reward points, feedback details, user personal information, user payment information, healthcare provider preferences, user's frequent time of appointment with the healthcare provider, other communication by the users through the healthcare mobile and web application, etc.
  • the server (104) includes similar hardware as in a computer system, which includes the processing unit (306), a network communication unit (314), at least one memory unit (304), a storage unit (308) and a number of I/O devices (320) for connecting to a number of peripheral devices including a display unit.
  • the server (104) is run by operating system software, Firmware and includes the customized comprehensive healthcare services application (310) having a number of instructions (312) for managing healthcare services to users and for managing the operations of the healthcare mobile and web application installed in the electronic communication devices (102) of the users or website associated with the healthcare mobile and web application.
  • the server (104) includes a database utility for storing a number of information of the users.
  • the server (104) includes processing methods based on the instructions of the customized comprehensive healthcare services application (310) embodied in the memory unit (304) and executed by the processing unit (306).
  • the instructions (312) of the customized comprehensive healthcare services application (310) executed by the processing unit (306) provides a number of information through the user interface of the website and/or the healthcare mobile application ( ⁇ ') capable of being launched on the variety of electronic communication devices (102) of the users.
  • the electronic communication device (102) is selected from a group of devices having network connectivity for connecting to the communication network (316) such as Internet for receiving information from the server (104).
  • the electronic communication device (102) may include personal computers such as desktops, a Smartphone, tablet, laptop, Smart wearable devices, etc.
  • the server (104) processes the data received from the healthcare mobile application running in the electronic communication devices (102) or from the healthcare website launched from the electronic communication devices (102).
  • the term 'healthcare providers' used in the present disclosure include, but not limited to, individual doctors, dentists, allopathic healthcare providers, non-allopathic healthcare providers, etc., or doctors, dentists, allopathic healthcare providers, non- allopathic healthcare providers associated with a hospital or health clinics, and other types of medical practice centers including physiotherapy centers, dialysis centers etc.
  • the term 'healthcare services providers' used in the present disclosure includes, but not limited to, pharmacies, diagnosis centers, and other authorized medical or health related centers.
  • the term 'healthcare products providers' used in the present disclosure includes, but not limited to, drugs or medication suppliers, supplements suppliers, and other medical products and devices suppliers.
  • FIG. 4 illustrates a block diagram of the computer implemented comprehensive healthcare system (100) showing the information collected and stored in the repository (122), according to a preferred embodiment of the present invention.
  • the comprehensive healthcare services application running on the server (104) and accessible using the electronic communication devices (102) enable the users to register into the comprehensive healthcare services application by providing a variety of information.
  • the comprehensive healthcare services application allows the users to register in form a public user and an enterprise user.
  • the public users are users registered for receiving information about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers and they can provide reviews and rating for each of the above through a user interface of the healthcare mobile and web application or healthcare website running on the electronic communication devices (102).
  • the enterprise users are the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers.
  • the enterprise users can provide a variety of information about their services and products through a user interface of the healthcare mobile and web application or healthcare website launched from the electronic communication devices (102) for attracting customers.
  • the users can share the reviews and ratings for the healthcare products and services related to the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services through social media platforms such as, but not limited to, Facebook, Google plus, etc.
  • social media platforms such as, but not limited to, Facebook, Google plus, etc.
  • the users can recommend the products and services related to the healthcare providers, healthcare products providers and the healthcare associated services to the contacts of the user obtained from social media information of the user.
  • the contacts of the user include friends and family members of the user.
  • the comprehensive healthcare services application running on the server (104) processes the ratings and reviews from the users including the close friends and relatives of the users and the ratings and reviews from the close friends and relatives of the user are provided a higher priority and are displayed in form of trusted reviews through a user interface of the healthcare mobile and web application running on the electronic communication device (102) of the user.
  • the user management module (112) of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources including social media information of the users.
  • the trusted reviews from the close friends and relatives of the user helps the users while selecting healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers or healthcare associated services using the healthcare mobile and web application running on the electronic communication device (102).
  • the healthcare mobile application or healthcare website launched from the electronic communication devices (102) enables the users to perform at least one selection and booking of the plurality of products and services from to the healthcare providers and the healthcare products providers by analyzing the ratings and reviews provided by the public users ariS trusted reviews from the friends and close relatives of the user.
  • the request for the services of a desired medical service practitioner selected from the healthcare providers can be " placed in real-time.
  • the users can receive a plurality of information about healthcare associated services including information about medical insurance service providers and medical tourism services stored in the repository of the server (104).
  • the comprehensive healthcare services application is configured to interact with healthcare associated services related external applications including medical insurance service providers and medical tourism services.
  • the users can interact with the comprehensive healthcare services application using the electronic communication devices (102) to avail medical insurance cover, obtain guarantee letters for cashless cover, view reports pertaining to usage of medical insurance and allows the users to buy and top-up additional medical insurance cover from at least one medical insurance service provider.
  • the comprehensive healthcare services application running on the server (104) processes the activities of a user with the healthcare mobile and web application and provides loyalty reward points for using the services of the comprehensive healthcare services application.
  • the server (104) stores information, such as, but not limited to, name, education, license details, type of healthcare provider such as, multispecialty, super specialty, etc., location, contact information, operating time, awards and recognitions, publications, research information etc., about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers.
  • the users can provide reviews and ratings for each of the above through a user interface of the healthcare mobile application or healthcare website running on the electronic communication devices (102).
  • the list of healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services is made available to the user through user interfaces of the healthcare mobile and web application with the reviews and ratings associated with each of the above.
  • the users can select a desired healthcare provider, healthcare practitioner, registered alternative medicine healthcare provider, healthcare products provider or healthcare associated service based on the reviews and ratings associated with each of them.
  • the users can securely store patient records such as, medical records, imaging records, etc., medical insurance data including cards and other medical related insurance information, etc., with the server (104).
  • the comprehensive healthcare services application running on the server (104) can interact with the insurance service providers through a middleware application for providing a variety of insurance related services and assistance to the users. Further the server (104) stores contact information of the emergency services including emergency medical services.
  • the comprehensive healthcare services application running on the server (104) is associated with a number of emergency services including emergency medical services and the user can use the healthcare mobile and web application to inform the emergency medical services whenever there is an emergency.
  • the crowd funding management module (124) associated with the healthcare application running on the server interacts with a number of third party crowd funding applications for providing assistance to needy people and patients.
  • the crowd funding management module (124) manages a plurality of healthcare related crowd funding information including information related to a plurality of persons requiring assistance, receiving payments from a plurality of users, managing the payment information, etc.
  • the server (104) stores information received from the crowd funding applications, which includes the user's information, payment information associated with each user, etc. Further the server (104) stores information, such as, promotional offers, reward points collected by each user, healthcare magazines from different publishers, medical tourism services information, etc.
  • FIG. 5 illustrates a flowchart showing a method of registering into the healthcare mobile and web application in communication with the comprehensive healthcare services application running on the server (104), according to a preferred embodiment of the present invention.
  • the users can provide a number of information including personal information through a user interface of the healthcare mobile and web application or the healthcare website launched from the electronic communication device (102) to register into the system.
  • the healthcare mobile and web application and the healthcare website allows-the users to select from a public user account for normal users and an enterprise user account while registering into the application.
  • the enterprise user account is meant for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers and healthcare products providers and they will be provided with additional user interfaces to allow them to collect user information and to share the user information and medical information associated with the users between the healthcare providers.
  • the comprehensive healthcare services application running on the server (104) receives the registration information from the users and performs two-step verification process for authenticating the user.
  • the user information is verified using a two-step verification process involving email and SMS confirmation.
  • the users will be provided with access to the healthcare mobile and web application or the healthcare website using unique user credentials.
  • the user can connect with the social networking platforms of the user. This allows the comprehensive healthcare services application running on the server (104) to collect a variety of information including contact information from the social media information of the user, as shown by the flowchart FIG. 6.
  • the healthcare mobile and web application and/or the healthcare website launched from the electronic communication device (102) allows the users to perform a number of tasks, which includes searching for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers, healthcare associated services providers including medical insurance service providers and medical tourism services from within the healthcare mobile and web application or the healthcare website, read reviews and ratings from the public users and trusted reviews from the close friends and relatives.
  • the healthcare mobile and web application and/or the healthcare website further allows the users to perform selection and booking of the healthcare products and healthcare services from the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers or healthcare products providers.
  • FIG. 7 illustrates a flowchart showing a method of providing reviews and ratings for the healthcare products and healthcare services, according to a preferred embodiment of the present invention.
  • the user can select the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers or healthcare products providers and can write review about the services or products received from them. Further the users can provide ratings for each of the services and products received from one or more of the above.
  • the reviews and ratings by the users are collected by the comprehensive healthcare services application running on the server (104) and processes the information and an overall rating for the healthcare products and healthcare services will be displayed through the user interface of the healthcare mobile and web application and/or the healthcare website.
  • FIG. 8 illustrates a flowchart showing a method of recommending desired healthcare products and healthcare services from the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers or healthcare products providers to other users, according to a preferred embodiment of the present invention.
  • FIG. 9A to FIG. 9D shows screenshots of the healthcare mobile and web application or the healthcare website associated with the comprehensive healthcare services application running on the server (104), according to preferred embodiments of the present invention.
  • the users can share reviews and ratings for the healthcare products, healthcare related services via at least one online social media platform of the user. Further the users can recommend the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers to the contacts of the user via online social media platform or through the healthcare mobile and web application and/or the healthcare website.
  • the users can request for recommendations about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers from the contacts, including friends and family members of the user. Based on the recommendations from the public users, reviews and ratings obtained through the healthcare mobile and web application or the website, and trusted reviews from the close friends and family members of the user, the user can select a healthcare provider, healthcare practitioner, registered alternative medicine healthcare provider or healthcare products provider.
  • the healthcare mobile and web application running on the electronic communication device (102) collects a real-time location information of the user to provide real-time information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers nearby the user.
  • the loyalty reward points received by the user from the comprehensive healthcare services application depends on the activity of the user through the healthcare mobile and web application running on the electronic communication device (102). The loyalty reward points collected through the healthcare mobile and web application can be later redeemed with the healthcare providers, registered alternative medicine healthcare providers, healthcare products providers and other retail outlets to receive at least one product or service.

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Abstract

A computer implemented comprehensive healthcare system (100) for providing healthcare services to public users and enterprise users includes an electronic communication device (102) capable of accessing a comprehensive healthcare services application running on a server (104) and a communication channel (106) for transferring 'information between the electronic communication device (102) and the server (104). The comprehensive healthcare services application includes a healthcare provider "management module (108) for managing healthcare providers and healthcare practitioners, a healthcare products management module (110) for managing information about the healthcare products, a user management module (112) for managing the user information of the registered users, ratings and review module (114) for managing ratings and reviews from the users, a user appointment management module (116) for managing appointments of the users with the healthcare providers and healthcare practitioners, a healthcare associated services management module (118) for managing healthcare associated services providers, a loyalty reward point management module (120) for managing the loyalty reward points collected by the users for using the present comprehensive healthcare services application and crowd funding management module (124) for managing healthcare related crowd funding information. The user management module (112) of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources and automatically classifies the reviews and ratings from a number of users into general reviews and trusted reviews. The ratings and review module (114) prioritizes trusted reviews and ratings from the close friends and relatives of each user. The user appointment management module (116) allows the users to perform advanced and real-time appointment booking with healthcare providers and medical practitioners based on their operating schedule. The comprehensive healthcare services application running on the server (104) processes all the information and securely stores the information in a repository (122). The healthcare mobile and web application running on the electronic communication device (102) provides real-time information about healthcare providers and healthcare practitioners nearby the user.

Description

COMPREHENSIVE HEALTHCARE SYSTEM AND METHOD FOR EFFECTIVE MANAGEMENT OF HEALTHCARE SERVICES
FIELD OF INVENTION
The present invention relates generally to systems and methods for management of healthcare services. More specifically, it relates to a computer assisted method and system for effective management of a number of users, healthcare providers, healthcare practitioners, healthcare related product providers and healthcare associated service providers.
BACKGROUND
It is vital to potential patients to gain as much information as possible about a particular physician and/or treatment facility, e.g., a hospital, before selecting that particular physician as a primary care doctor or specialist or that particular place of treatment. The Internet has become a significant source of information to consumers in general. Indeed, consumers rely heavily on the Internet for information and data. However, one well- recognized problem with the Internet is that the patient often cannot assess the veracity of the information which is revealed through an Internet search query using a common search engine, such as Google, Yahoo, etc. Further, with regard to healthcare provider information in particular, there are few, if any resources available for patients to discover any information, much less verified information, about physicians or hospitals. Typically, any information about physicians or hospitals on the Internet is provided by the physicians or hospitals themselves and, in some cases, insurance companies. Such information may not be updated on a regular basis or may contain inaccurate or incomplete information. Further, even if such information is available, it is usually not organized in a manner that would allow a patient to compare physicians or hospitals, search for a particular physician or hospital by geographic area or other criteria, or verify a physician's or hospital's certifications and licensures. Various online health care management systems are known. For example, U.S. Pat. No. 5,301,105 describes a health care management system that integrates the "interconnection and interaction of the patient, health care provider, bank or other financial institution, utilization reviewer/case manager and employer so as to include within a single system each of the essential elements to provide patients with complete and comprehensive health care and payment therefor". Another known system is described in U.S. Pat. No. 5,890,129 which describes a system for exchanging health care insurance information between an insurer and multiple health care providers. Other known systems include U.S. Pat. No. 5,867,821 for a method and apparatus for electronically accessing and distributing personal health care information and services in hospitals and homes. This disclosed system is essentially a records management system. U.S. Pat. No. 5,764,923 discloses a medical network management system and process in which health plan beneficiaries access a team of health care professionals over the telephone to help assess their health needs and select appropriate care. However these systems do not provide a common platform for collecting information about healthcare providers, healthcare practitioners and a healthcare associated services providers. The existing systems neither provide information about the reliability of the healthcare providers, healthcare practitioners and healthcare associated services providers. In some cases, the reviews or comments about the healthcare providers, healthcare practitioners and healthcare associated services providers are from random users over the Internet and cannot be trusted.
Hence there exists a need for a system for effective management of users, healthcare providers, healthcare practitioners and healthcare associated services providers. The needed system would provide trusted reviews about the healthcare providers, healthcare practitioners and healthcare associated services providers. The needed system would automatically collect information from online resources including social media platforms for recommending healthcare providers, healthcare practitioners and healthcare associated services providers to the users. Further the needed system would be able to securely store and communicate with the healthcare providers, healthcare practitioners and healthcare associated services providers for effective management of healthcare information.
SUMMARY
The present computer implemented comprehensive healthcare system for providing healthcare services to public users and enterprise users includes a healthcare mobile and web application capable of being launched from a variety of electronic communication devices. The healthcare mobile and web application can access a comprehensive healthcare services application itlrlnlng on a server for transferring information to the- healthcare mobile and web application running on the electronic communication device of the user or for receiving information from the user through the healthcare mobile and web application running on the electronic communication device. The information is transferred between the electronic communication device and the server via a secure communication channel. The comprehensive healthcare services application includes a healthcare provider management module for managing healthcare providers and healthcare practitioners, a healthcare products management module for managing information about the healthcare products, a user management module for managing the user information of the registered users, ratings and review module for managing ratings and reviews from the users, a user appointment management module for managing appointments of the users with the healthcare providers and healthcare practitioners, a healthcare associated services management module for managing healthcare associated services providers, a module that provides for crowd funding assistance for people in need and a loyalty reward point management module for managing the loyalty reward points collected by the users for using the present comprehensive healthcare services application. The user management module of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources including social media information of the users and assists the users in selecting healthcare providers based on reviews and ratings from a number of users including trusted reviews from close friends and relatives of the user identified by the user management module. The ratings and review module prioritizes reviews and ratings from the close friends and relatives of each user. The user appointment management module allows the users to perform advanced and real-time appointment booking with healthcare providers and medical practitioners based on their operating schedule. The comprehensive healthcare services application running on the server processes all the information and securely stores the information in a repository. The healthcare mobile and web application running on the electronic communication device collects real-time location information of the user to provide real-time information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers nearby the user. The loyalty reward points collected through the healthcare mobile and web application can be later redeemed with the healthcare providers, registered alternative medicine healthcare providers, healthcare products providers and other retail outlets to receive at least one product or service.
Other objects and advantages of the embodiments herein will become readily apparent from the following detailed description taken in conjunction with the accompanying drawings. BRIEF DESCRIPTIONS OF THE DRAWINGS
FIG. 1 illustrates a block diagram of the computer implemented comprehensive healthcare system for providing healthcare services to a number of users, according to a preferred embodiment of the present invention; FIG. 2 illustrates a block diagram showing components of the electronic communication device running a healthcare mobile and web application, according to a preferred embodiment of the present invention;
FIG. 3 illustrates a block diagram of the at least one server running at least one comprehensive healthcare services application for managing healthcare services to users, according to a preferred embodiment of the present invention; FIG. 4 illustrates a block diagram of the computer implemented comprehensive healthcare system showing the information collected and stored in the repository, according to a preferred embodiment of the present invention;
FIG. 5 illustrates a flowchart showing a method of registering into the healthcare mobile and web application in communication with the comprehensive healthcare services application running on the server, according to a preferred embodiment of the present invention;
FIG. 6 illustrates a flowchart showing a method of associating the social media platforms with the healthcare mobile and web application, according to a preferred embodiment of the present invention; FIG. 7 illustrates a flowchart showing a method of providing reviews and ratings for the healthcare products and healthcare services, according to a preferred embodiment of the present invention;
FIG. 8 illustrates a flowchart showing a method of recommending desired healthcare products and healthcare services to the users, according to a preferred embodiment of the present invention; and
FIG. 9A to FIG. 9D shows screenshots of the healthcare mobile and web application or the healthcare website associated with the comprehensive healthcare services application running on the server, according to preferred embodiments of the present invention.
DETAILED DESCRIPTION
In the following description, numerous specific details are set forth. However, it is to be understood that the embodiments of the invention may be practiced without these specific details. In other instances, well-known hardware, software and other coding techniques have not been shown in detail in order not to obscure the understanding of this description. In this description, references to "one embodiment" or "an embodiment" mean that the feature being referred to is included in at least one embodiment of the invention. Moreover, separate references to "one embodiment" in this description do not necessarily refer to the same embodiment; however, neither are such embodiments mutually exclusive, unless so stated and except as will be readily apparent to those of ordinary skill in the art. Thus, the invention may include any variety of combinations and/or integrations of the embodiments described herein. The embodiments are described in sufficient detail to enable those skilled in the art to practice the embodiments and it is to be understood that the logical, software, hardware and other changes may be made without departing from the scope of the embodiments. The following detailed description is therefore not to be taken in a limiting sense. Also herein, flow diagrams illustrate non- limiting embodiment examples of the methods; block diagrams illustrate non-limiting embodiment examples of the devices or system. Some of the operations of the flow diagrams are described with reference to the embodiments illustrated by the block diagrams. However, it is to be understood that the methods of the flow diagrams could be performed by embodiments of the invention other than those discussed with reference to the block diagrams, and embodiments discussed with references to the block diagrams could perform operations different than those discussed with reference to the flow diagrams. Moreover, it is to be understood that although the flow diagrams may depict serial operations, certain embodiments could perform certain operations in parallel and/or in different orders than those depicted.
Further the description provided herein is complete and sufficient for those skilled in the arts of computer systems, mobile application, wireless communication, online healthcare management services, etc. More particularly, embodiments relate to an online platform for providing healthcare services to a number of users. The embodiments of the present invention may employ computer systems and networking devices such as devices connected to Internet for collecting information from at least one server or other devices connected to the Internet. The electronic devices, computing devices and the servers of the present invention may be running on an operating system such as, but not limited to, Windows, Linux, Android, iOS, or any other operating systems and at least one data processing, data retrieval, data classification application programmed using at least one computer language such as, but not limited to, C#, Java, etc. However, the invention should not be limited to these types of software, operating system or hardware.
FIG. 1 illustrates a block diagram of the computer implemented comprehensive healthcare system (100) for providing healthcare services to a number of users, according to a preferred embodiment of the present invention. The computer implemented comprehensive healthcare system (100) enables the-users to find healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers via online. Further the computer implemented comprehensive healthcare system (100) enables the users to provide health related information such as, but not limited to, medical history information, possible diagnosis information, physician details, healthcare provider details, insurance provider information, etc., for secure storage and processing. The present comprehensive healthcare system (100) allow users to find healthcare providers such as healthcare practitioners suited to their particular needs and assists the users in selecting healthcare providers such as healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers based on reviews and ratings from a number of users. The computer implemented comprehensive healthcare system (100) for providing healthcare services to a number of users includes electronic communication devices (102) capable of accessing a comprehensive healthcare services application running on at least one server (104) for transferring information to the electronic communication devices (102) of the users or for receiving information from the users through a healthcare mobile application running on the electronic communication devices (102) or through a healthcare website launched using the electronic communication devices (102). The information is transferred between the electronic communication devices (102) and the at least one server (104) via at least one secure communication channel (106). The comprehensive healthcare services application running on the server (104) further includes a healthcare provider management module (108) for managing a number of healthcare providers including healthcare practitioners, a healthcare products management module (110) for managing information about the healthcare products, a user management module (112) for managing the user information of the users registered into the present system (100), ratings and review module (114) for managing ratings and reviews from the users for the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers, a user appointment management module (116) for managing appointments of the users with the healthcare providers and healthcare practitioners, a healthcare associated services management module (118) for managing healthcare associated services providers such as, but not limited to, healthcare insurance service providers and healthcare tourism services providers, a loyalty reward point management module (120) for managing the loyalty reward points collected by the users for using the present comprehensive healthcare services application and a crowd funding management module (124) for managing healthcare related crowd funding information including information related to a plurality of persons requiring assistance, receiving payments from a plurality of users and managing the payment information.
The information received by the comprehensive healthcare services application running on the server (104) includes a variety of user information, healthcare related information of the users, information about the healthcare providers, information about the healthcare products and services, ratings and reviews from the users, information received from online social media and information about the healthcare associated services. The user management module (112) of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources including social media information of the users. The ratings and reviews about the healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers from each user are managed by the ratings and review module (114), which in addition prioritizes reviews and ratings from the close friends and relatives of each user. The user appointment management module (116) collects at least one operating schedule of the healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers and presents to the users through a user interface of the healthcare mobile application or the website. Then the user appointment management module (116) allows the users to perform advanced and realtime appointment booking with healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers based on their operating schedule. The comprehensive healthcare services application running on the server (104) processes the information and securely stores the information in a repository (122) having at least one user account associated with each user.
Before describing aspects of the present invention in detail, it is helpful to first discuss the environment in which embodiments of the invention operate. Referring now to FIG. 2, the electronic communication device (102), which includes, but is not limited to, a Smartphone, tablet, laptop, smart wearable device, etc., includes at least one processing unit (200) configured to process a number of applications including instructions of the healthcare mobile and web application or information collected through a healthcare website associated with the present comprehensive healthcare system (100). The healthcare mobile and web application installed in the electronic communication devices (102) allows the users to login to provide a number of user information and medical related information and helps to receive a number of healthcare related information including, but not limited to, information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers. The processing unit (200) further analyses the real-time location information of the user, to provide notification about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers near the user. The processing unit (200) processes a variety of information including personal information, healthcare provider information, loyalty reward collection information, reviews and ratings, payment information, etc., associated with each user. In some embodiments, the information including personal information, healthcare provider information, loyalty reward collection information, reviews and ratings, payment information, etc., are transferred to the server (104) of a central healthcare management system for further processing, storage and other customer relation management applications. The server (104) includes a comprehensive healthcare services related software for processing the information received from the healthcare mobile and web application or the website launched from the electronic communication devices (102) of the users. The comprehensive healthcare services application running on the server (104) manages the user information including user personal information, medical information, location information, healthcare service provider preferences, preferred time of appointment with the healthcare service providers, financial transactions by the user through the healthcare mobile and web application and promotional contents including reward points offered to the user through the healthcare mobile and web application. The electronic communication device (102) includes a variety of hardware and associated software components, where the variety of hardware components include the at least one processing unit (200) designed to control various other circuits such as information displayed on a display (202). The display (202) can display a user interface of the healthcare mobile application or the healthcare website. Moreover, the display (202) may include at least one touch screen technology allowing the users to control the user interface of the healthcare mobile application or the healthcare website using at least one gesture or touch. The processing unit (200) may control the information based on inputs received from various input/output (I/O) devices (204) of the electronic communication device (102) e.g. hard keys, a touch screen, voice commands from a microphone or a microphone connected to headset jack, and/or from some other user input device.
The electronic communication device (102) comprises the at least one processing unit (200) that is equipped with a control unit (206) and an Arithmetic Logic Unit (ALU) (208), a memory unit (210), a storage unit (212), a plurality of networking devices (214), wireless communication devices (216) and a number of input/output (I/O) devices (204). The electronic communication device (102) can be composed of multiple homogeneous and/or heterogeneous cores, multiple CPUs of different kinds, special media and other accelerators. The processing unit (200) may also include a memory that stores data. The processing unit (200) might include only one of a type of component e.g. one microprocessor, or may contain multiple components of that type e.g. multiple microprocessors. The processing unit (200) could be composed of a number of separate circuits and discrete circuit elements. In some embodiments, the processing unit (200) will essentially comprise solid-state electronic components such as a microprocessor e.g. microcontroller. The healthcare mobile and web application has an algorithm for interacting with third party applications to capture real-time location information of users. The algorithm further includes steps for providing reward points or personalized bonus points to the users, which later can be redeemed at selected healthcare service providers, other healthcare products providers and other retail outlets for receiving goods and services. In some instances, the information may be stored inside the storage unit (212) and made available to the memory unit (210) during execution by the healthcare mobile and web application. The processing unit (200) is responsible for processing the instructions of the algorithm. The processing unit (200) receives commands from the control unit (206) in order to perform its processing. Further, the plurality of processing units (200) may be located on a single chip or over multiple chips. In addition, any logical and arithmetic operations involved in the execution of the instructions are computed with the help of the ALU (208). The storage unit (212) stores the healthcare mobile and web application for processing the information received from the users, and the memory unit (210) stores the data during run-time i.e. while performing operations with the data received from the healthcare mobile and web application, which may include user personal information, real time location information, healthcare related information of the users, information about the healthcare providers, information about the healthcare products and services, ratings and reviews from the users, information received from online social media and information about the healthcare associated services, etc., for sending it to the server (104) for further processing. In certain embodiments of the invention, the healthcare mobile and web application can recommend healthcare providers, healthcare practitioners and other healthcare products and services to the users. FIG. 3 illustrates a block diagram of the at least one server (104) running at least one comprehensive healthcare services application for managing healthcare services to users, according to a preferred embodiment of the present invention. The electronic communication device (102) running the healthcare mobile and web application may be used to access the server (104) at which an instantiation of a computer-based application, which provides the network-based and other features discussed below, may be installed and accessible. Such access may be by way of a computer network or communication networks or a network established by a network module (110), such as the network of networks commonly known as the Internet. In some cases, the communication network (110) includes a local and/or wide area network or mobile communication network. In other instances, the communication network (110) may be a local area network (LAN) of an enterprise and/or a virtual LAN, which is instantiated over the Internet or other networks of networks. The server (104) is communicatively coupled to a database or a repository, which may store records concerning user credentials, user credits or reward points, feedback details, user personal information, user payment information, healthcare provider preferences, user's frequent time of appointment with the healthcare provider, other communication by the users through the healthcare mobile and web application, etc.
The server (104) includes similar hardware as in a computer system, which includes the processing unit (306), a network communication unit (314), at least one memory unit (304), a storage unit (308) and a number of I/O devices (320) for connecting to a number of peripheral devices including a display unit. The server (104) is run by operating system software, Firmware and includes the customized comprehensive healthcare services application (310) having a number of instructions (312) for managing healthcare services to users and for managing the operations of the healthcare mobile and web application installed in the electronic communication devices (102) of the users or website associated with the healthcare mobile and web application. The server (104) includes a database utility for storing a number of information of the users. The server (104) includes processing methods based on the instructions of the customized comprehensive healthcare services application (310) embodied in the memory unit (304) and executed by the processing unit (306). The instructions (312) of the customized comprehensive healthcare services application (310) executed by the processing unit (306) provides a number of information through the user interface of the website and/or the healthcare mobile application (Άρρ') capable of being launched on the variety of electronic communication devices (102) of the users. The electronic communication device (102) is selected from a group of devices having network connectivity for connecting to the communication network (316) such as Internet for receiving information from the server (104). The electronic communication device (102) may include personal computers such as desktops, a Smartphone, tablet, laptop, Smart wearable devices, etc. having at least one processing unit configured to process a number of applications for sending and/or receiving the information from/to the comprehensive healthcare services application (310) running on the server (104). The server (104) processes the data received from the healthcare mobile application running in the electronic communication devices (102) or from the healthcare website launched from the electronic communication devices (102).
The term 'healthcare providers' used in the present disclosure include, but not limited to, individual doctors, dentists, allopathic healthcare providers, non-allopathic healthcare providers, etc., or doctors, dentists, allopathic healthcare providers, non- allopathic healthcare providers associated with a hospital or health clinics, and other types of medical practice centers including physiotherapy centers, dialysis centers etc. The term 'healthcare services providers' used in the present disclosure includes, but not limited to, pharmacies, diagnosis centers, and other authorized medical or health related centers. Further, the term 'healthcare products providers' used in the present disclosure includes, but not limited to, drugs or medication suppliers, supplements suppliers, and other medical products and devices suppliers.
FIG. 4 illustrates a block diagram of the computer implemented comprehensive healthcare system (100) showing the information collected and stored in the repository (122), according to a preferred embodiment of the present invention. The comprehensive healthcare services application running on the server (104) and accessible using the electronic communication devices (102) enable the users to register into the comprehensive healthcare services application by providing a variety of information. In some instances, the comprehensive healthcare services application allows the users to register in form a public user and an enterprise user. The public users are users registered for receiving information about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers and they can provide reviews and rating for each of the above through a user interface of the healthcare mobile and web application or healthcare website running on the electronic communication devices (102). The enterprise users are the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers. The enterprise users can provide a variety of information about their services and products through a user interface of the healthcare mobile and web application or healthcare website launched from the electronic communication devices (102) for attracting customers.
The users can share the reviews and ratings for the healthcare products and services related to the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services through social media platforms such as, but not limited to, Facebook, Google plus, etc. Based on the reviews and ratings available through the healthcare mobile and web application or the healthcare website, the users can recommend the products and services related to the healthcare providers, healthcare products providers and the healthcare associated services to the contacts of the user obtained from social media information of the user. In some instances, the contacts of the user include friends and family members of the user. In some instances, the comprehensive healthcare services application running on the server (104) processes the ratings and reviews from the users including the close friends and relatives of the users and the ratings and reviews from the close friends and relatives of the user are provided a higher priority and are displayed in form of trusted reviews through a user interface of the healthcare mobile and web application running on the electronic communication device (102) of the user. The user management module (112) of the comprehensive healthcare services application automatically identifies at least one relation between the users from online resources including social media information of the users. The trusted reviews from the close friends and relatives of the user helps the users while selecting healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers or healthcare associated services using the healthcare mobile and web application running on the electronic communication device (102). The healthcare mobile application or healthcare website launched from the electronic communication devices (102) enables the users to perform at least one selection and booking of the plurality of products and services from to the healthcare providers and the healthcare products providers by analyzing the ratings and reviews provided by the public users ariS trusted reviews from the friends and close relatives of the user. The request for the services of a desired medical service practitioner selected from the healthcare providers can be "placed in real-time. The users can receive a plurality of information about healthcare associated services including information about medical insurance service providers and medical tourism services stored in the repository of the server (104). The comprehensive healthcare services application is configured to interact with healthcare associated services related external applications including medical insurance service providers and medical tourism services. The users can interact with the comprehensive healthcare services application using the electronic communication devices (102) to avail medical insurance cover, obtain guarantee letters for cashless cover, view reports pertaining to usage of medical insurance and allows the users to buy and top-up additional medical insurance cover from at least one medical insurance service provider. Further the comprehensive healthcare services application running on the server (104) processes the activities of a user with the healthcare mobile and web application and provides loyalty reward points for using the services of the comprehensive healthcare services application.
The server (104) stores information, such as, but not limited to, name, education, license details, type of healthcare provider such as, multispecialty, super specialty, etc., location, contact information, operating time, awards and recognitions, publications, research information etc., about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services providers. The users can provide reviews and ratings for each of the above through a user interface of the healthcare mobile application or healthcare website running on the electronic communication devices (102). The list of healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers and healthcare associated services is made available to the user through user interfaces of the healthcare mobile and web application with the reviews and ratings associated with each of the above. The users can select a desired healthcare provider, healthcare practitioner, registered alternative medicine healthcare provider, healthcare products provider or healthcare associated service based on the reviews and ratings associated with each of them. The users can securely store patient records such as, medical records, imaging records, etc., medical insurance data including cards and other medical related insurance information, etc., with the server (104). In some embodiments, the comprehensive healthcare services application running on the server (104) can interact with the insurance service providers through a middleware application for providing a variety of insurance related services and assistance to the users. Further the server (104) stores contact information of the emergency services including emergency medical services. The comprehensive healthcare services application running on the server (104) is associated with a number of emergency services including emergency medical services and the user can use the healthcare mobile and web application to inform the emergency medical services whenever there is an emergency. The crowd funding management module (124) associated with the healthcare application running on the server interacts with a number of third party crowd funding applications for providing assistance to needy people and patients. The crowd funding management module (124) manages a plurality of healthcare related crowd funding information including information related to a plurality of persons requiring assistance, receiving payments from a plurality of users, managing the payment information, etc. The server (104) stores information received from the crowd funding applications, which includes the user's information, payment information associated with each user, etc. Further the server (104) stores information, such as, promotional offers, reward points collected by each user, healthcare magazines from different publishers, medical tourism services information, etc.
FIG. 5 illustrates a flowchart showing a method of registering into the healthcare mobile and web application in communication with the comprehensive healthcare services application running on the server (104), according to a preferred embodiment of the present invention. The users can provide a number of information including personal information through a user interface of the healthcare mobile and web application or the healthcare website launched from the electronic communication device (102) to register into the system. The healthcare mobile and web application and the healthcare website allows-the users to select from a public user account for normal users and an enterprise user account while registering into the application. The enterprise user account is meant for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers and healthcare products providers and they will be provided with additional user interfaces to allow them to collect user information and to share the user information and medical information associated with the users between the healthcare providers. The comprehensive healthcare services application running on the server (104) receives the registration information from the users and performs two-step verification process for authenticating the user. The user information is verified using a two-step verification process involving email and SMS confirmation. Upon successful completion of the verification process, the users will be provided with access to the healthcare mobile and web application or the healthcare website using unique user credentials. After logging into the healthcare mobile and web application or the healthcare website using the electronic communication device (102), the user can connect with the social networking platforms of the user. This allows the comprehensive healthcare services application running on the server (104) to collect a variety of information including contact information from the social media information of the user, as shown by the flowchart FIG. 6. The healthcare mobile and web application and/or the healthcare website launched from the electronic communication device (102) allows the users to perform a number of tasks, which includes searching for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers, healthcare associated services providers including medical insurance service providers and medical tourism services from within the healthcare mobile and web application or the healthcare website, read reviews and ratings from the public users and trusted reviews from the close friends and relatives. The healthcare mobile and web application and/or the healthcare website further allows the users to perform selection and booking of the healthcare products and healthcare services from the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers or healthcare products providers.
Further healthcare mobile and web application and/or the healthcare website launched from the electronic communication device (102) allows the users to provide review and ratings for the healthcare products and healthcare services received by the user. FIG. 7 illustrates a flowchart showing a method of providing reviews and ratings for the healthcare products and healthcare services, according to a preferred embodiment of the present invention. The user can select the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers or healthcare products providers and can write review about the services or products received from them. Further the users can provide ratings for each of the services and products received from one or more of the above. The reviews and ratings by the users are collected by the comprehensive healthcare services application running on the server (104) and processes the information and an overall rating for the healthcare products and healthcare services will be displayed through the user interface of the healthcare mobile and web application and/or the healthcare website.
FIG. 8 illustrates a flowchart showing a method of recommending desired healthcare products and healthcare services from the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers or healthcare products providers to other users, according to a preferred embodiment of the present invention. FIG. 9A to FIG. 9D shows screenshots of the healthcare mobile and web application or the healthcare website associated with the comprehensive healthcare services application running on the server (104), according to preferred embodiments of the present invention. The users can share reviews and ratings for the healthcare products, healthcare related services via at least one online social media platform of the user. Further the users can recommend the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers to the contacts of the user via online social media platform or through the healthcare mobile and web application and/or the healthcare website. In addition, the users can request for recommendations about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers from the contacts, including friends and family members of the user. Based on the recommendations from the public users, reviews and ratings obtained through the healthcare mobile and web application or the website, and trusted reviews from the close friends and family members of the user, the user can select a healthcare provider, healthcare practitioner, registered alternative medicine healthcare provider or healthcare products provider. In some embodiments, the healthcare mobile and web application running on the electronic communication device (102) collects a real-time location information of the user to provide real-time information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers nearby the user. The loyalty reward points received by the user from the comprehensive healthcare services application depends on the activity of the user through the healthcare mobile and web application running on the electronic communication device (102). The loyalty reward points collected through the healthcare mobile and web application can be later redeemed with the healthcare providers, registered alternative medicine healthcare providers, healthcare products providers and other retail outlets to receive at least one product or service.
The foregoing description of the specific embodiments will so fully reveal the general nature of the embodiments herein that others can, by applying current knowledge, readily modify and/or adapt for various applications such specific embodiments without departing from the generic concept, and, therefore, such adaptations and modifications should and are intended to be comprehended within the meaning and range of equivalents of the disclosed embodiments. It is to be understood that the phraseology or terminology employed herein is for the purpose of description and not of limitation. Therefore, while the embodiments herein have been described in terms of preferred embodiments, those skilled in the art will recognize that the embodiments herein can be practiced with modification within the scope of the appended claims.
Although the embodiments herein are described with various specific embodiments, it will be obvious for a person skilled in the art to practice the invention with modifications. However, all such modifications are deemed to be within the scope of the claims.

Claims

WE CLAIM:
1. A computer implemented comprehensive healthcare system (100) for providing a plurality of healthcare services to a plurality of users comprising:
at least one electronic communication device (102) capable of accessing a comprehensive healthcare services application,
wherein the comprehensive healthcare services application includes:
a healthcare provider management module (108);
a healthcare products management module (110);
a user .management module (112);
a ratings and review module (114);
a user appointment management module (116);
a healthcare associated services management module (118); a loyalty reward point management module (120); and
a crowd funding management module (124);
at least one server (104) in communication with the comprehensive healthcare services application for transferring a plurality of information to/from the plurality of users through the comprehensive healthcare services application accessed using the electronic communication devices (102); and
at least one communication channel (106) for transferring the plurality of information between the electronic communication devices (102) and the at least one server (104),
wherein the plurality of information includes a plurality information of the plurality of user information, a plurality of healthcare related information of the plurality of users, a plurality of information about the healthcare providers, a plurality of information about the healthcare products and services, a plurality of ratings and reviews from the plurality of users, a plurality of crowd funding related information, a plurality of information received from online social media and a plurality of information about the healthcare associated services.
2. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application running on the server (104) and accessible using the electronic communication devices (102) enables the plurality of users to:
register into the comprehensive healthcare services application by providing a plurality of information,
wherein the comprehensive healthcare services application allows the plurality of users to register in form a public user and an enterprise user;
provide review and ratings for a plurality of products and services related to the healthcare providers and the healthcare products providers through a user interface of the electronic communication device (102);
share review and ratings for the plurality of products and services related to the healthcare providers and the healthcare products providers through social media;
recommend the plurality of products and services related to the healthcare providers and the healthcare products providers to a plurality of contacts of the user, wherein the plurality of contacts of the user includes a plurality of friends and family members of the user;
receive at least one recommendation for the plurality of products and services related to the healthcare providers and the healthcare products providers from a plurality of other users including friends and family members of the user;
perform at least one selection and booking of the plurality of products and services from to the healthcare providers and the healthcare products providers;
receive a plurality of information about healthcare associated services including information about medical insurance service providers and medical tourism services;
request for a plurality of services of a desired medical service practitioner selected from the healthcare providers in real-time;
provide a plurality of assistance including healthcare related assistance to the plurality of users; and
receive a plurality of loyalty reward points for using the services of the comprehensive healthcare services application.
3. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application running on the server (104) can be accessed using a healthcare mobile and web application and at least one healthcare website launched from the electronic communication devices (102).
4. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare provider management module (108) manages a plurality of information about the plurality of healthcare providers,
wherein the plurality of information includes medical practitioners' information and healthcare clinics and hospitals information.
"5.*"" The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare products management module (110) manages a plurality of information about the plurality of healthcare products,
wherein the plurality of information about the healthcare products includes medical supplements information and health care devices information.
6. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the user management module (112) manages a plurality of information about the plurality of public users and enterprise users,
wherein the enterprise users include healthcare providers, alternative medicine healthcare providers and healthcare products providers. 7. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the user management module (112) automatically identifies at least one relation between the users from a plurality of online resources including social media information of the plurality of users. 8. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the ratings and review module (114) manages the ratings and reviews about the healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers from the plurality of users,
wherein the ratings and review module (114) prioritizes reviews from the close friends, relatives of the users and other reliable contacts of the users.
9. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the user appointment management module (116) allows the users to perform advanced and real-time appointment booking with healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers,
wherein the user appointment management module (116) collects at least one operating schedule of the healthcare providers, medical practitioners, alternative medicine healthcare providers and healthcare products providers and presented to the users through a user interface of the healthcare mobile and web application or the website.
10. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the loyalty reward point management module (120) manages the loyalty reward point credits of the users.
11. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the crowd funding management module (124) manages a plurality of healthcare related crowd funding information including information related to a plurality of persons requiring assistance, receiving payments from a plurality of users and managing the payment information.
12. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application running on the server (104) is associated with a repository for secure storing and fast retrieval of a plurality of information including medical diagnosis information of the users and a plurality of information from the healthcare providers and healthcare associated services providers, wherein the plurality of information includes medical diagnosis reports including test results, medical imaging records, other diagnostic reports, digital image of medical insurance card of the user and family members. 13. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application running on the server (104) and accessible using the electronic communication devices (102) enables the users to share the information securely stored in the repository to a plurality of authorized users, wherein the plurality of authorized users includes members from the family and close friends of the user and other registered healthcare providers.
14. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application running on the server (104) and accessible using the electronic communication devices (102) enables the users to: search for a plurality of registered alternative medicine healthcare providers; search for the healthcare products providers including a plurality of pharmacies and obtaining a plurality of information about the healthcare products providers including operating time of the pharmacies. 15. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application running on the server (104) and accessible using the electronic communication devices (102) provides real-time information about the healthcare providers, registered alternative medicine healthcare providers and healthcare products providers based on a real-time location of the users, wherein the comprehensive healthcare services application running on the server
(104) provides real-time information about the operating hours of the healthcare providers, registered alternative medicine healthcare providers and healthcare products providers based on a real-time location of the users to make at least one appointment. 16. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the comprehensive healthcare services application is configured to interact with a plurality of healthcare associated services related external applications including medical insurance service providers and medical tourism services,
wherein the users can interact with the comprehensive healthcare services application using the electronic communication devices (102) to avail medical insurance cover, obtain guarantee letters for cashless cover, view reports pertaining to usage of medical insurance and allows the users to buy and top-up additional medical insurance cover from at least one medical insurance service provider.
17. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare . mobile and web application running on the electronic communication devices (102) tracks a real-time location of the users and allows the users to select a desired healthcare provider, registered alternative medicine healthcare provider and healthcare products provider nearby the users,
wherein the healthcare mobile and web application running on the electronic communication devices (102) provides real-time navigation to a selected healthcare provider, registered alternative medicine healthcare provider and healthcare products provider by the user.
18. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) provides a plurality of loyalty reward points to the users, wherein the plurality of loyalty reward points received by the user through the healthcare mobile and web application running on the electronic communication devices (102) can be redeemed at the selected healthcare provider, registered alternative medicine healthcare provider and healthcare products provider locations for receiving at least one service and/or product.
19. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) allows the users to contact with at least one medical emergency services nearby the users.
20. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) allows the users to obtain a plurality of information about the featured healthcare providers, registered alternative medicine healthcare providers and healthcare products providers,
wherein the healthcare providers, registered alternative medicine healthcare providers and healthcare products providers are sorted based on a plurality of ratings and reviews from the plurality of users.
21. The computer implemented comprehensive healthcare systerrr(lOO) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) receives the plurality of ratings and reviews from the plurality of users,
wherein the comprehensive healthcare services application running on the server
(104) processes the plurality of ratings and reviews from the plurality of users including the close friends, relatives of the users and other reliable contacts of the users,
wherein the plurality of ratings and reviews from the plurality of close friends, relatives of the users and other reliable contacts of the users are provided a higher priority and are displayed in form of trusted reviews through a user interface of the healthcare mobile and web application.
22. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) allows the users to provide a plurality of ratings, reviews, comments and feedback for a plurality of brands and medical supplements through a user interface.
23. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) allows the users to receive at least one information about users with matching blood groups,
wherein the comprehensive healthcare services application running on the server (104) performs automated matching of the blood groups of the plurality of registered users.
24. The computer implemented comprehensive healthcare system (100) of claim 1 wherein the healthcare mobile and web application running on the electronic communication devices (102) allows to perform real-time communication including real- time text and voice communication between the users and the healthcare providers, registered alternative medicine healthcare providers and healthcare products providers.
25. ~ A computer implemented method for providing a plurality of healthcare services to a plurality of users comprising the steps of:
providing an electronic communication device (102) installed with a healthcare mobile and web application to the users;
launching the healthcare mobile and web application and/or a healthcare website from the electronic communication device (102),
wherein the healthcare mobile and web application and/or a healthcare website is in communication with a comprehensive healthcare services application running on a server (104) over a communication channel (106);
allowing the users to register into the healthcare mobile and web application by providing a plurality of user information through a user interface,
wherein the healthcare mobile and web application and/or the healthcare website allows the users to select from a public user account for normal users and an enterprise user account for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers and healthcare products providers;
verifying the plurality of user information using a two step verification process involving email and SMS confirmation;
allowing the users to login to the healthcare mobile and web application and/or the healthcare website using unique user credentials; prompting the users to connect with at least one online social media from within a user interface of the healthcare mobile and web application and/or the healthcare website, wherein the healthcare mobile and web application collects a plurality of information associated with the users including a plurality of contacts and at least one relation of the contacts with the users and transfers the information to the comprehensive healthcare services application running on the server (104);
utilizing the healthcare mobile and web application and/or the healthcare website launched from the electronic communication device (102) to perform a plurality of tasks including:
search for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthdare products providers, healthcare associated services providers including medical insurance service providers and medical tourism services;
perform at least one selection and booking of the plurality of products and services from the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers;
providing a plurality of review and ratings for a plurality of products and services through a user interface of the healthcare mobile and web application and/or the healthcare website launched from the electronic communication device (102);
sharing reviews and ratings for the plurality of products and services received through the healthcare mobile and web application and/or the healthcare website via at least one online social media platform;
requesting for recommendation about a plurality of products and services related to the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers from the plurality of contacts of the user;
recommending the plurality of products and services related to the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers to the plurality of contacts of the user,
wherein the plurality of contacts of the user includes a plurality of friends and family members of the user; request for a plurality of services of a desired medical service practitioner selected from the healthcare practitioners;
request for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers,
wherein the healthcare mobile and web application running on the electronic communication device (102) collects a real-time location information of the user to provide real-time information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers nearby the user;
recommending the plurality of products and services related to the healthcare providers registered alternative" medicine healthcare providers, healthcare products providers to a plurality of contacts of the user; and
receiving a plurality of loyalty reward points for using the services of the comprehensive healthcare services application,
wherein the loyalty reward points collected through the healthcare mobile and web application can be redeemed with the healthcare providers, registered alternative medicine healthcare providers, healthcare products providers to receive at least one product or service. 26. The computer implemented method of claim 25 wherein the plurality of ratings and reviews from the users about the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers,
wherein the plurality of ratings and reviews includes ratings and reviews from trusted people to each of the users including close friends, relatives of the users and other reliable contacts of the users,
wherein the plurality of ratings and reviews includes public ratings and reviews, wherein the ratings and reviews are dynamically displayed on a user interface of the healthcare mobile and web application and/or the healthcare website.
27. The computer implemented method of claim 25 wherein the healthcare mobile and web application has a dynamic user interface providing a plurality of information about the healthcare providers and the healthcare associated services providers,
wherein the healthcare associated services providers includes healthcare insurance service providers associated with the healthcare providers listed on the dynamic user interface of the healthcare mobile and web application.
28. The computer implemented method of claim 25 wherein the healthcare mobile and web application can communicate with at least one wearable device of the user for collecting health related information of the user,
wherein the health related information of the user is dynamically updated with "a user profile associated with the user stored in the repository of the server (104),
wherein the user can share the health related information with at least one" healthcare provider and healthcare practitioner registered with a comprehensive healthcare services application running on the server (104) via the healthcare mobile application and/or the healthcare website.
29. The computer implemented method of claim 25 wherein the healthcare mobile application and/or the healthcare website allows the user to provide ratings and reviews for a plurality of medical supplements.
30. The computer implemented method of claim 25 wherein the healthcare mobile application and/or the healthcare website allows the user to request for a healthcare practitioner in real-time and schedule an appointment with the healthcare practitioner.
31. The computer implemented method of claim 25 wherein the healthcare mobile application and/or the healthcare website integrates with a plurality of healthcare associated services providers including medical insurance service providers and medical tourism service providers.
32. The computer implemented method of claim 25 wherein the healthcare mobile and web application tracks a real-time location of the user and communicates with the comprehensive healthcare services application running on the server (104) to provide location specific information to the user,
wherein the location specific information includes information about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers located nearby the user.
33. The computer implemented method of claim 25 wherein the healthcare mobile and web application allows the users to submit a plurality of healthcare related information to secureljrstore in a repository of the server (104).
34. A system comprising:
a memory;
a network communication means for communicating with a server;
a processor in communication with the memory and the network communication means; a comprehensive healthcare services application having a plurality of instructions stored in the memory and executable by the processor for providing a plurality of healthcare related services to a plurality of users,
wherein the plurality of instructions of the comprehensive healthcare services application when executed by the processor enables the comprehensive healthcare services application to:
search for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers, healthcare associated services providers including medical insurance service providers and medical tourism services;
perform at least one selection and booking of the healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers and healthcare products providers; provide reviews and ratings for healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers and healthcare products providers accessed through a user interface of a healthcare mobile and web application;
share the reviews and ratings via at least one online social media platform using the healthcare mobile and web application;
request for recommendation about healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers from a plurality of contacts of the user;
recommend healthcare providers, healthcare practitioners, registered alternative medicine healthcare providers, healthcare products providers to the plurality of contactsTof the user,
wherein the plurality of contacts of the user includes a plurality of friends and family members of the user;
request for a plurality of services of a desired medical service practitioner selected from the healthcare practitioners;
redeem a plurality of loyalty reward points received through the healthcare mobile and web application for using the services of the comprehensive healthcare services application.
PCT/MY2016/000060 2015-09-27 2016-09-21 Comprehensive healthcare system and method for effective management of healthcare services Ceased WO2017052358A1 (en)

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