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WO2016035986A3 - Outbound system operated in selective call mode and control method therefor - Google Patents

Outbound system operated in selective call mode and control method therefor Download PDF

Info

Publication number
WO2016035986A3
WO2016035986A3 PCT/KR2015/006264 KR2015006264W WO2016035986A3 WO 2016035986 A3 WO2016035986 A3 WO 2016035986A3 KR 2015006264 W KR2015006264 W KR 2015006264W WO 2016035986 A3 WO2016035986 A3 WO 2016035986A3
Authority
WO
WIPO (PCT)
Prior art keywords
control method
method therefor
call mode
selective call
system operated
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/KR2015/006264
Other languages
French (fr)
Korean (ko)
Other versions
WO2016035986A2 (en
Inventor
최준환
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Neomecca Co Ltd
Original Assignee
Neomecca Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Neomecca Co Ltd filed Critical Neomecca Co Ltd
Publication of WO2016035986A2 publication Critical patent/WO2016035986A2/en
Anticipated expiration legal-status Critical
Publication of WO2016035986A3 publication Critical patent/WO2016035986A3/en
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/527—Centralised call answering arrangements not requiring operator intervention

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)

Abstract

The present invention relates to an outbound system operated in a selective call mode and a control method therefor and, more specifically, to: an outbound system operated in a selective call mode in which a telephone conversation with a client terminal is carried out in a state in which an advisor is fully aware of information on a client; and a control method therefor.
PCT/KR2015/006264 2014-09-04 2015-06-19 Outbound system operated in selective call mode and control method therefor Ceased WO2016035986A2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR10-2014-0117433 2014-09-04
KR20140117433A KR101498045B1 (en) 2014-09-04 2014-09-04 Outbound system operated by selective call modes and the control method thereof

Publications (2)

Publication Number Publication Date
WO2016035986A2 WO2016035986A2 (en) 2016-03-10
WO2016035986A3 true WO2016035986A3 (en) 2017-05-18

Family

ID=53026055

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/KR2015/006264 Ceased WO2016035986A2 (en) 2014-09-04 2015-06-19 Outbound system operated in selective call mode and control method therefor

Country Status (2)

Country Link
KR (1) KR101498045B1 (en)
WO (1) WO2016035986A2 (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109246628B (en) * 2018-11-13 2023-06-27 天津七一二移动通信有限公司 Wireless dispatching desk based on air bus digital trunking system and implementation method
KR102790308B1 (en) * 2023-10-05 2025-04-01 효성아이티엑스(주) Mobile outgoing service system and mobile outgoing server using an all ip-based integrated solution

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100378527B1 (en) * 2000-06-22 2003-03-31 에스케이씨앤씨 주식회사 Method and its System for Operating Information Services Assistant Center
KR20030072082A (en) * 2002-03-05 2003-09-13 에이블컴(주) Automatic calling system and method thereof
KR20070006333A (en) * 2005-07-08 2007-01-11 삼성전자주식회사 Apparatus and method for providing subscriber information using waiting time in mobile communication system
KR20070039662A (en) * 2005-10-10 2007-04-13 주식회사 케이티 Centralized customer support that can perform both inbound and outbound
KR20130131951A (en) * 2012-05-25 2013-12-04 주식회사 지뉴소프트 Call center service system and method

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR100378527B1 (en) * 2000-06-22 2003-03-31 에스케이씨앤씨 주식회사 Method and its System for Operating Information Services Assistant Center
KR20030072082A (en) * 2002-03-05 2003-09-13 에이블컴(주) Automatic calling system and method thereof
KR20070006333A (en) * 2005-07-08 2007-01-11 삼성전자주식회사 Apparatus and method for providing subscriber information using waiting time in mobile communication system
KR20070039662A (en) * 2005-10-10 2007-04-13 주식회사 케이티 Centralized customer support that can perform both inbound and outbound
KR20130131951A (en) * 2012-05-25 2013-12-04 주식회사 지뉴소프트 Call center service system and method

Also Published As

Publication number Publication date
KR101498045B1 (en) 2015-03-03
WO2016035986A2 (en) 2016-03-10

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