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WO2015032119A1 - Processing method for mail schedule assistant - Google Patents

Processing method for mail schedule assistant Download PDF

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Publication number
WO2015032119A1
WO2015032119A1 PCT/CN2013/086163 CN2013086163W WO2015032119A1 WO 2015032119 A1 WO2015032119 A1 WO 2015032119A1 CN 2013086163 W CN2013086163 W CN 2013086163W WO 2015032119 A1 WO2015032119 A1 WO 2015032119A1
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WO
WIPO (PCT)
Prior art keywords
schedule
information
mail
conference
meeting
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2013/086163
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French (fr)
Chinese (zh)
Inventor
梁伟然
林延中
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
MAILTECH INFORMATION TECHNOLOGY (BEIJING) Co Ltd
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MAILTECH INFORMATION TECHNOLOGY (BEIJING) Co Ltd
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Publication of WO2015032119A1 publication Critical patent/WO2015032119A1/en
Anticipated expiration legal-status Critical
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Classifications

    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/107Computer-aided management of electronic mailing [e-mailing]
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • G06Q10/109Time management, e.g. calendars, reminders, meetings or time accounting
    • G06Q10/1093Calendar-based scheduling for persons or groups
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/16Arrangements for providing special services to substations
    • H04L12/18Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1818Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties

Definitions

  • the present invention relates to the field of network communication technologies, and in particular, to a mail schedule assistant processing method.
  • an organizer can initiate a meeting invitation and can perform operations such as change and cancellation. Participants in the meeting can use the same protocol to feedback their participation status, and the other participants can know if the invitees can participate. Therefore, as long as the MCA follows the iCalendar protocol, a looser collaborative workflow can be established only through the mail system. All participants do not need to be in the same narrow framework system, as long as the MUA they use follows the iCalendar specification.
  • MUA Mail User Agents
  • MUA Mail User Agents
  • iCalendar standard
  • Microsoft Outlook iCalendar
  • mobile phone standard mail clients which can respond to iCalendar mail and synchronize to the device's calendar.
  • the technical problem to be solved by the present invention is to provide a mail schedule assistant processing method, which can combine mail operations other than iCalendar definition into the iCalendar process, and incorporate non-standardized email related behaviors into the automatic identification.
  • Intelligent identification technology is used to identify the text of emails, combine email content with schedules and meeting schedules, handle meetings and schedules in a more user-friendly way, reduce reliance on specific MUAs, and help companies make better use of them.
  • Mail information complete more scheduling work, improve the efficiency of daily office processing.
  • the present invention provides a mail schedule assistant processing method, including: The text of the piece is subjected to recognition processing to obtain schedule information; and the corresponding operation is performed according to the mail type and the schedule information of the email; the mail type includes a transfer conference email, a conference reply email, and an unread schedule email; the schedule information includes time Information, person information, conference room information, priority information, and action information.
  • the step of performing the identification processing on the text of the email to obtain the schedule information is: matching the vocabulary sequence with the text of the email to obtain schedule information; the vocabulary sequence includes Define phrase keywords, address book information, calendar history information.
  • the step of performing a corresponding operation according to the mail type and the schedule information of the email comprises: organizing a conference according to the schedule information of the conference email; and replying to the conference according to the schedule information of the conference reply email; according to the unread Schedule information of the schedule mail construction schedule.
  • the step of organizing the conference according to the schedule information of the conference mail includes: generating a conference invitation according to the schedule information of the conference email; associating the conference email with the conference invitation; The meeting invitation is forwarded to the participants.
  • the step of replying to the conference according to the schedule information of the conference reply email includes: determining whether to reject the conference schedule according to the schedule information of the conference reply email, and generating the conference prompt information when the determination is yes;
  • the user replies to the participation prompt information determines whether to reject the meeting schedule, and when the determination is yes, generates a notification letter and forwards it to
  • the step of constructing a schedule according to the schedule information of the unread schedule mail includes: generating calendar information according to schedule information of the unread schedule mail; associating the calendar information with the unread mail; displaying The calendar information.
  • the implementation of the present invention can complement the existing iCalendar protocol for better utilization, and can integrate mail operations other than the iCalendar definition into the iCalendar process, and the non-normalized email-related behavior is automatically incorporated into the canonical data stream. among.
  • the smart identification technology is used to identify the text of the email, combine the email content with the schedule and the conference schedule, and organize the conference, reply to the conference, build the schedule, schedule and conference information from the received email. Quickly retrieve the original message. Handle meetings and schedules in a more user-friendly way, reduce reliance on specific MUAs, help companies make better use of email information, complete more scheduling tasks, and improve the efficiency of daily office processing. Improve ease of use and usability, users can use the usual daily mail operations, and get the convenience of relevant calendar standards and conference systems.
  • 1 is a flow chart of a first embodiment of a mail schedule assistant processing method according to the present invention
  • 2 is a flow chart showing a second embodiment of a mail schedule assistant processing method according to the present invention.
  • FIG. 1 is a flowchart of a first embodiment of a method for processing a mail schedule assistant according to the present invention, including:
  • S100 Perform recognition processing on the text of the email to obtain schedule information.
  • the schedule information includes time information, person information, conference room information, priority information, and action information.
  • the time information can be: today, tomorrow, afternoon, Wednesday, 9:00, etc.;
  • the person information can be: the relevant person mentioned in the text;
  • the meeting room information can be: the relevant location mentioned in the text;
  • the priority information can be: immediate, immediate, as soon as possible, priority processing, etc.;
  • the action information can be: consent, ⁇ , reschedule, no participation, delay, another meeting, etc.
  • the mail type includes a transfer conference email, a conference reply email, and an unread schedule email.
  • the transfer meeting mail refers to the mail used to initiate the meeting
  • the meeting reply mail refers to the mail used to reply to the meeting invitation
  • the unread schedule mail refers to the unread mail containing the schedule information.
  • the text of the email is identified and processed, and the schedule information in the email is obtained. Then, the operation is performed on different types of emails, and the emails are combined with the schedule and the conference schedule to be more user-friendly. The way to handle meetings and schedules.
  • FIG. 2 is a flow chart of a second embodiment of a method for processing a mail schedule assistant according to the present invention, including:
  • S200 Match the vocabulary sequence with the text of the email to obtain schedule information.
  • the schedule information includes time information, person information, conference room information, priority information, and action information.
  • the vocabulary sequence includes predefined phrase keywords, address book information (personal address book information, organization address book information), calendar history information (personal calendar history information, organization calendar history information). Based on the above vocabulary sequence, a finite state machine is formed to match the text of the email to obtain schedule information.
  • time matching is first performed, and after matching at least one time information, the person information, the conference room information, and the like are further matched, and after the matching is completed, the user is prompted to finally confirm whether the content is correct.
  • S201 Organize a conference according to schedule information of the transfer conference email.
  • step S201 includes:
  • User A receives an email M with a question discussed by User B and User C, and User A initiates the conference using Email M.
  • the text of the email M is identified, the lexical sequence is matched with the text of the email M to generate a conference invitation, and the conference theme is automatically filled in as the original theme, the conference content refers to the content of the email M, and the user A is the conference.
  • the organizer, user B and user C automatically join the invitee list, and correspondingly, user A modifies and sets the necessary conference content and attributes; sets email M as the associated email of the conference invitation; forwards the conference invitation separately Go to B and User C to complete the meeting organization.
  • step S202 includes:
  • the conference prompt information is generated; the user's reply to the conference prompt information is obtained, and it is determined whether the conference schedule is to be rejected.
  • the notification letter is generated. And forwarded to the participants.
  • the schedule information may be obtained, that is, whether the text of the conference reply email contains action information matching the predefined phrase keywords, such as " Delay, no participation, another will, etc. If it is determined that such keywords are included, it is presumed to reject the meeting schedule.
  • User A receives a meeting invitation and requests a meeting at 3 pm.
  • User A does not directly click the consent or rejection button on the interface, and selects a reply email.
  • the schedule is constructed according to the schedule information of the unread schedule email.
  • step S203 includes:
  • the calendar information is displayed.
  • the user A receives the email P sent by the boss, and the content is "Please submit the proposal on Wednesday", and the user A logs in to the mailbox.
  • the user A's unread mail is scanned, and the email P is found; the text of the email P is identified, the lexical sequence is matched with the text of the email P, and the calendar information of Wednesday is established; the calendar information is And the email P is set to be associated; the calendar information is displayed as "a new schedule has been added on a certain day of the month, the content is xxx ", and the user A can enter the view details, or cancel the schedule immediately, and complete the schedule construction.
  • the implementation of the present invention can identify the processing of the text of the email through the smart identification technology, and combine the email content with the schedule and the conference schedule, for example: in the middle of a mail conversation, it can be directly initiated once. Inviting the meeting, and combining the meeting with the previous session; for example, when replying to a meeting invitation, automatically prompting the user to perform the relevant consent or rejection at the same time; for example, receiving a message at the specified time When you complete a message for a specific event, the corresponding schedule is automatically built for the user. Handle meetings and schedules in a more user-friendly way, reduce reliance on specific MUAs, help companies make better use of email information, complete more scheduling tasks, and improve the efficiency of daily office processing. Improve ease of use and usability, users can use the usual daily mail operations, and get the convenience of relevant calendar standards and conference systems.
  • the method defined by the present invention can be used for server processing and client processing logic, and complements the existing iCalendar protocol for better utilization, and can combine mail operations other than the iCalendar definition into the iCalendar process.
  • de-standardized email-related behavior is incorporated into the canonical data stream through automated identification.

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Abstract

A processing method for a mail schedule assistant, comprising: conducting recognition processing on text of an e-mail to obtain schedule information; and conducting a corresponding operation according to the type of the e-mail and the schedule information. By means of the method, the e-mail content can be combined with a schedule and a conference arrangement, thereby making full use of an e-mail and an electronic calendar, and increasing the working efficiency.

Description

说 明 书 一种邮件日程助手处理方法 技术领域  Description of the book, a mail schedule assistant processing method

[0001] 本发明涉及网络通信技术领域, 尤其涉及一种邮件日程助手处理方法。  [0001] The present invention relates to the field of network communication technologies, and in particular, to a mail schedule assistant processing method.

背景技术 Background technique

[0002] 现有的日程及会议安排相关的邮件协议技术, 主要都是基于 iCalendar ( Internet Calendaring and Scheduling Core Object Specification) 协议。 通过在邮件中附带有类型为 text/calendar 的. ics 附件 (或. ical; .if ; .icalendar), 在邮件来传递日程和会议安排等信息。 [0002] Existing mail protocol technologies related to schedules and conference schedules are mainly based on the iCalendar (Internet Calendaring and Scheduling Core Object Specification) protocol. By including an .ics attachment (or . ical; .if ; .icalendar) of type text/calendar in the message, the message and schedule information are delivered in the mail.

[0003] 典型的, 利用 iCalendar协议, 组织者可发起会议邀请, 并且可以进行变更及取消等 操作。 会议参与者可以使用同样的协议, 反馈自己的参与状态, 与会的其它所有人可以从中 得知受邀请者是否能参与。 因此, 只要 MUA之间遵循 iCalendar协议, 则仅通过邮件系统, 就可以建立起一种较为松散的协同工作流程。 所有的参与者并不需要在同一个狭义的框架系 统内, 只要他们所使用的 MUA都遵循 iCalendar规范标准。 [0003] Typically, with the iCalendar protocol, an organizer can initiate a meeting invitation and can perform operations such as change and cancellation. Participants in the meeting can use the same protocol to feedback their participation status, and the other participants can know if the invitees can participate. Therefore, as long as the MCA follows the iCalendar protocol, a looser collaborative workflow can be established only through the mail system. All participants do not need to be in the same narrow framework system, as long as the MUA they use follows the iCalendar specification.

[0004] 目前,很多 MUA ( Mail User Agent)都能够支持 iCalendar标准, 比如微软的 Outlook, 以及各种移动手机标准邮件客户端,都能够对 iCalendar邮件做出响应,并同步到设备的日历 当中。  [0004] Currently, many MUA (Mail User Agents) can support the iCalendar standard, such as Microsoft Outlook, and various mobile phone standard mail clients, which can respond to iCalendar mail and synchronize to the device's calendar.

[0005] 对于大部分已经熟悉了办公系统的流程的人员而言, 使用这种协作方式并不会有很大 的困难, 学习成本也不高。 但总会有一些场景, 不会被覆盖到: 比如, 在一次邮件讨论的中 途想发起一次会议; 比如, 与会者选择了回复邮件而不是通过点击会议邀请的专用按钮来走 流程; 又比如, 收到上司的一封包含有指令的邮件(例如, 下午 3点交工作报告)。 所有这些 场景, 都仍然存在着优化的空间, 和日历系统结合的更好, 增加协同的效率。  [0005] For most people who are already familiar with the process of the office system, there is not much difficulty in using this collaborative approach, and the cost of learning is not high. But there will always be some scenes that won't be covered: for example, want to initiate a meeting in the middle of an email discussion; for example, the participant chooses to reply to the message instead of clicking the dedicated button for the meeting invitation to go through the process; Receive an email from the boss containing instructions (for example, submit a work report at 3 pm). In all of these scenarios, there is still room for optimization, which is better combined with the calendar system, increasing the efficiency of collaboration.

发明内容 Summary of the invention

[0006] 本发明所要解决的技术问题在于,提供一种邮件日程助手处理方法,可把 iCalendar定 义之外的邮件操作结合到 iCalendar流程之内, 对非规范化的电子邮件相关行为通过自动化 识别纳入到规范的数据流当中。 通过智能识别技术对电子邮件的文本进行识别处理, 将电子 邮件内容和日程及会议安排进行结合, 以更人性化的方式来处理会议与日程, 减少对特定 MUA 的依赖, 协助企业更好的利用邮件信息, 完成更多的日程安排工作, 提高日常办公处 理的效率。  [0006] The technical problem to be solved by the present invention is to provide a mail schedule assistant processing method, which can combine mail operations other than iCalendar definition into the iCalendar process, and incorporate non-standardized email related behaviors into the automatic identification. In the specification of the data stream. Intelligent identification technology is used to identify the text of emails, combine email content with schedules and meeting schedules, handle meetings and schedules in a more user-friendly way, reduce reliance on specific MUAs, and help companies make better use of them. Mail information, complete more scheduling work, improve the efficiency of daily office processing.

[0007] 为了解决上述技术问题, 本发明提供了一种邮件日程助手处理方法, 包括: 对电子邮 件的文本进行识别处理获得日程信息; 根据所述电子邮件的邮件类型及日程信息实施相应的 操作; 所述邮件类型包括转会议邮件、 会议回复邮件、 未读日程邮件; 所述日程信息包括时 间信息、 人物信息、 会议室信息、 优先级信息、 动作信息。 [0007] In order to solve the above technical problem, the present invention provides a mail schedule assistant processing method, including: The text of the piece is subjected to recognition processing to obtain schedule information; and the corresponding operation is performed according to the mail type and the schedule information of the email; the mail type includes a transfer conference email, a conference reply email, and an unread schedule email; the schedule information includes time Information, person information, conference room information, priority information, and action information.

[0008] 作为上述方案的改进, 所述对电子邮件的文本进行识别处理获得日程信息的具体步骤 为: 将词汇序列与所述电子邮件的文本进行匹配, 获得日程信息; 所述词汇序列包括预定义 词组关键字、 通信录信息、 日历历史信息。  [0008] As an improvement of the foregoing solution, the step of performing the identification processing on the text of the email to obtain the schedule information is: matching the vocabulary sequence with the text of the email to obtain schedule information; the vocabulary sequence includes Define phrase keywords, address book information, calendar history information.

[0009] 作为上述方案的改进, 所述根据电子邮件的邮件类型及日程信息实施相应操作的步骤 包括: 根据转会议邮件的日程信息组织会议; 根据会议回复邮件的日程信息回复会议; 根据 未读日程邮件的日程信息构建日程。  [0009] As an improvement of the foregoing solution, the step of performing a corresponding operation according to the mail type and the schedule information of the email comprises: organizing a conference according to the schedule information of the conference email; and replying to the conference according to the schedule information of the conference reply email; according to the unread Schedule information of the schedule mail construction schedule.

[0010] 作为上述方案的改进, 所述根据转会议邮件的日程信息组织会议的步骤包括: 根据转 会议邮件的日程信息生成会议邀请; 关联所述转会议邮件与所述会议邀请; 将所述会议邀请 转发至参会者。  [0010] As an improvement of the foregoing solution, the step of organizing the conference according to the schedule information of the conference mail includes: generating a conference invitation according to the schedule information of the conference email; associating the conference email with the conference invitation; The meeting invitation is forwarded to the participants.

[0011] 作为上述方案的改进, 所述根据会议回复邮件的日程信息回复会议的步骤包括: 根据 会议回复邮件的日程信息判断是否要拒绝会议日程, 判断为是时, 生成参会提示信息; 获取 用户对参会提示信息的回复, 判断是否要拒绝会议日程, 判断为是时, 生成通知信并转发至  [0011] As a modification of the foregoing solution, the step of replying to the conference according to the schedule information of the conference reply email includes: determining whether to reject the conference schedule according to the schedule information of the conference reply email, and generating the conference prompt information when the determination is yes; The user replies to the participation prompt information, determines whether to reject the meeting schedule, and when the determination is yes, generates a notification letter and forwards it to

[0012] 作为上述方案的改进, 所述根据未读日程邮件的日程信息构建日程的步骤包括: 根据 未读日程邮件的日程信息生成日历信息; 关联所述日历信息与所述未读邮件; 显示所述日历 信息。 [0012] As a modification of the above aspect, the step of constructing a schedule according to the schedule information of the unread schedule mail includes: generating calendar information according to schedule information of the unread schedule mail; associating the calendar information with the unread mail; displaying The calendar information.

[0013] 实施本发明, 具有如下有益效果:  [0013] The implementation of the present invention has the following beneficial effects:

实施本发明可对现有 iCalendar协议进行补充以更好的利用, 可把 iCalendar定义之外的邮 件操作结合到 iCalendar流程之内, 对非规范化的电子邮件相关行为通过自动化识别纳入到 规范的数据流当中。 The implementation of the present invention can complement the existing iCalendar protocol for better utilization, and can integrate mail operations other than the iCalendar definition into the iCalendar process, and the non-normalized email-related behavior is automatically incorporated into the canonical data stream. among.

[0014] 通过智能识别技术对电子邮件的文本进行识别处理, 将电子邮件内容和日程及会议安 排进行结合, 可以从收到的电子邮件中组织会议、 回复会议、 构建日程, 从日程和会议信息 中快速检索到原始邮件。 以更人性化的方式来处理会议与日程, 减少对特定 MUA的依赖, 协助企业更好的利用邮件信息, 完成更多的日程安排工作, 提高日常办公处理的效率。 提高 易用性和可用性, 使用者只使用普通的邮件日常操作, 也能得到相关日程标准和会议系统所 带来的便利。  [0014] The smart identification technology is used to identify the text of the email, combine the email content with the schedule and the conference schedule, and organize the conference, reply to the conference, build the schedule, schedule and conference information from the received email. Quickly retrieve the original message. Handle meetings and schedules in a more user-friendly way, reduce reliance on specific MUAs, help companies make better use of email information, complete more scheduling tasks, and improve the efficiency of daily office processing. Improve ease of use and usability, users can use the usual daily mail operations, and get the convenience of relevant calendar standards and conference systems.

附图说明 DRAWINGS

[0015] 图 1是本发明一种邮件日程助手处理方法的第一实施例流程图; 图 2是本发明一种邮件日程助手处理方法的第二实施例流程图。 1 is a flow chart of a first embodiment of a mail schedule assistant processing method according to the present invention; 2 is a flow chart showing a second embodiment of a mail schedule assistant processing method according to the present invention.

具体实施方式 detailed description

[0016] 为使本发明的目的、 技术方案和优点更加清楚, 下面将结合附图对本发明作进一步地 详细描述。  [0016] The present invention will be further described in detail below with reference to the accompanying drawings.

[0017] 图 1是本发明一种邮件日程助手处理方法的第一实施例流程图, 包括:  1 is a flowchart of a first embodiment of a method for processing a mail schedule assistant according to the present invention, including:

S100, 对电子邮件的文本进行识别处理获得日程信息。  S100: Perform recognition processing on the text of the email to obtain schedule information.

[0018] 所述日程信息包括时间信息、 人物信息、 会议室信息、 优先级信息、 动作信息。  [0018] The schedule information includes time information, person information, conference room information, priority information, and action information.

[0019] 时间信息可以为: 今天、 明天、 下午、 星期三、 9点等;  [0019] The time information can be: today, tomorrow, afternoon, Wednesday, 9:00, etc.;

人物信息可以为: 文本中提到的相关人员; The person information can be: the relevant person mentioned in the text;

会议室信息可以为: 文本中提到的相关地点; The meeting room information can be: the relevant location mentioned in the text;

优先级信息可以为: 立刻、 马上、 尽快、 优先处理等; The priority information can be: immediate, immediate, as soon as possible, priority processing, etc.;

动作信息可以为: 同意、 οκ、 改期、 不参加、 延时、 另会等。 The action information can be: consent, οκ, reschedule, no participation, delay, another meeting, etc.

[0020] S101 , 根据所述电子邮件的邮件类型及日程信息实施相应的操作。  [0020] S101. Perform a corresponding operation according to the mail type and the schedule information of the email.

[0021] 所述邮件类型包括转会议邮件、 会议回复邮件、 未读日程邮件。 其中, 转会议邮件是 指发起会议所使用的邮件; 会议回复邮件是指回复会议邀请所使用的邮件; 未读日程邮件是 指含有日程信息的未读邮件。  [0021] The mail type includes a transfer conference email, a conference reply email, and an unread schedule email. Among them, the transfer meeting mail refers to the mail used to initiate the meeting; the meeting reply mail refers to the mail used to reply to the meeting invitation; the unread schedule mail refers to the unread mail containing the schedule information.

[0022] 工作时, 对电子邮件的文本进行识别处理, 并获得电子邮件中的日程信息, 然后, 对 不同类型的电子邮件实施操作, 将电子邮件和日程及会议安排进行结合, 以更人性化的方式 来处理会议与日程。  [0022] When working, the text of the email is identified and processed, and the schedule information in the email is obtained. Then, the operation is performed on different types of emails, and the emails are combined with the schedule and the conference schedule to be more user-friendly. The way to handle meetings and schedules.

[0023] 图 2是本发明一种邮件日程助手处理方法的第二实施例流程图, 包括:  2 is a flow chart of a second embodiment of a method for processing a mail schedule assistant according to the present invention, including:

S200, 将词汇序列与所述电子邮件的文本进行匹配, 获得日程信息。  S200: Match the vocabulary sequence with the text of the email to obtain schedule information.

[0024] 所述日程信息包括时间信息、 人物信息、 会议室信息、 优先级信息、 动作信息。  [0024] The schedule information includes time information, person information, conference room information, priority information, and action information.

[0025] 所述词汇序列包括预定义词组关键字、 通信录信息 (个人通信录信息、 组织通信录信 息)、 日历历史信息 (个人日历历史信息、 组织日历历史信息)。 综合上述词汇序列, 形成有 限状态机, 对电子邮件的文本进行匹配, 获得日程信息。  [0025] The vocabulary sequence includes predefined phrase keywords, address book information (personal address book information, organization address book information), calendar history information (personal calendar history information, organization calendar history information). Based on the above vocabulary sequence, a finite state machine is formed to match the text of the email to obtain schedule information.

[0026] 需要说明的是, 匹配时, 首先进行时间匹配, 在匹配出至少一个时间信息后, 再去进 一步匹配人物信息、 会议室信息等, 并在匹配完成后提示用户最终确认内容是否正确。  [0026] It should be noted that, in the case of matching, time matching is first performed, and after matching at least one time information, the person information, the conference room information, and the like are further matched, and after the matching is completed, the user is prompted to finally confirm whether the content is correct.

[0027] S201 , 根据转会议邮件的日程信息组织会议。 [0027] S201. Organize a conference according to schedule information of the transfer conference email.

[0028] 进一步地, 步骤 S201包括: [0028] Further, step S201 includes:

根据转会议邮件的日程信息生成会议邀请; Generate a meeting invitation according to the schedule information of the transfer meeting mail;

关联所述转会议邮件与所述会议邀请; 将所述会议邀请转发至参会者。 Associating the transfer meeting mail with the meeting invitation; Forward the meeting invitation to the participant.

[0029] 例如, 用户 A收到一封与用户 B及用户 C共同讨论的问题的电子邮件 M, 用户 A利 用电子邮件 M发起会议。 此时, 对电子邮件 M的文本进行识别处理, 将词汇序列与电子邮 件 M的文本进行匹配生成会议邀请, 即将会议主题自动填写为原主题, 会议内容引用电子邮 件 M的内容, 用户 A为会议组织者, 用户 B及用户 C自动加入到被邀请者名单, 相应地, 用户 A修改并设置必要的会议内容和属性; 把电子邮件 M设置为会议邀请的关联邮件; 将所 述会议邀请分别转发至 B及用户 C, 完成会议组织。  [0029] For example, User A receives an email M with a question discussed by User B and User C, and User A initiates the conference using Email M. At this time, the text of the email M is identified, the lexical sequence is matched with the text of the email M to generate a conference invitation, and the conference theme is automatically filled in as the original theme, the conference content refers to the content of the email M, and the user A is the conference. The organizer, user B and user C automatically join the invitee list, and correspondingly, user A modifies and sets the necessary conference content and attributes; sets email M as the associated email of the conference invitation; forwards the conference invitation separately Go to B and User C to complete the meeting organization.

[0030] S202, 根据会议回复邮件的日程信息回复会议。 [0030] S202. Reply to the conference according to the schedule information of the conference reply email.

[0031] 进一步地, 步骤 S202包括: [0031] Further, step S202 includes:

根据会议回复邮件的日程信息判断是否要拒绝会议日程, 判断为是时, 生成参会提示信息; 获取用户对参会提示信息的回复, 判断是否要拒绝会议日程, 判断为是时, 生成通知信并转 发至参会者。 According to the schedule information of the meeting reply email, it is judged whether the conference schedule is to be rejected. When the judgment is yes, the conference prompt information is generated; the user's reply to the conference prompt information is obtained, and it is determined whether the conference schedule is to be rejected. When the determination is yes, the notification letter is generated. And forwarded to the participants.

[0032] 需要说明的是, 将词汇序列与会议回复邮件的文本进行匹配时, 可获得日程信息, 即 判断会议回复邮件的文本中是否包含有预定义词组关键字相匹配的动作信息, 如 "延时、 不 参加、 另会"等, 如果判断到有包含这类关键字, 则推测为拒绝会议日程。  [0032] It should be noted that, when the vocabulary sequence is matched with the text of the conference reply email, the schedule information may be obtained, that is, whether the text of the conference reply email contains action information matching the predefined phrase keywords, such as " Delay, no participation, another will, etc. If it is determined that such keywords are included, it is presumed to reject the meeting schedule.

[0033] 例如, 用户 A收到一个会议邀请, 要求下午 3点开会, 用户 A没有直接点击界面上 的同意或拒绝按钮, 选择了回复邮件。 在回复邮件中输入了 "下午 3点有另一个会议, 建议 延时到 4点", 并发送; 此时, 检测到 用户 A在回复一封会议邀请, 并对回复邮件的文本进 行识别处理, 将词汇序列与回复邮件的文本进行匹配, 根据回复邮件的日程信息中 "延时" 这一动作信息, 判断到用户 A要拒绝这次会议日程, 因此, 生成参会提示信息, 请用户 A确 认是否要拒绝参加这次会议; 当用户 A确认后, 获取用户 A对参会提示信息的回复, 判断出 用户 A要拒绝会议日程, 则生成通知信, 同时, 将 .ics 附件内容修改为拒绝参加本次会议, 并转发至其它参会者, 完成会议回复。  [0033] For example, User A receives a meeting invitation and requests a meeting at 3 pm. User A does not directly click the consent or rejection button on the interface, and selects a reply email. In the reply email, I entered "there is another meeting at 3 pm, it is recommended to delay until 4 o'clock" and send it; at this time, user A is detected to reply to a meeting invitation, and the text of the reply mail is identified. Matching the vocabulary sequence with the text of the reply email, and judging that the user A wants to reject the conference schedule according to the action information of the "delay" in the schedule information of the reply email, therefore, the participant prompt information is generated, and the user A is confirmed. Whether to refuse to participate in this meeting; After user A confirms, obtain user A's reply to the meeting prompt information, determine that user A wants to reject the meeting schedule, generate a notification letter, and modify the .ics attachment content to refuse to participate. This meeting will be forwarded to other participants to complete the meeting response.

[0034] S203 , 根据未读日程邮件的日程信息构建日程。  [0034] S203. The schedule is constructed according to the schedule information of the unread schedule email.

[0035] 进一步地, 步骤 S203包括:  [0035] Further, step S203 includes:

根据未读日程邮件的日程信息生成日历信息; Generating calendar information based on schedule information of unread schedule emails;

关联所述日历信息与所述未读邮件; Associating the calendar information with the unread mail;

显示所述日历信息。 The calendar information is displayed.

[0036] 例如, 用户 A收到上司发送的电子邮件 P, 内容为 "请在周三提交方案书", 用户 A 登录邮箱。 此时, 扫描用户 A的未读邮件, 并查找到电子邮件 P; 对电子邮件 P的文本进行 识别处理, 将词汇序列与电子邮件 P的文本进行匹配, 建立了周三的日历信息; 将日历信息 和电子邮件 P设置为关联;显示所述日历信息为"已在某月某日加入一个新日程,内容为 xxx", 用户 A可以进入查看详情, 也可以立即取消此日程, 完成日程构建。 [0036] For example, the user A receives the email P sent by the boss, and the content is "Please submit the proposal on Wednesday", and the user A logs in to the mailbox. At this time, the user A's unread mail is scanned, and the email P is found; the text of the email P is identified, the lexical sequence is matched with the text of the email P, and the calendar information of Wednesday is established; the calendar information is And the email P is set to be associated; the calendar information is displayed as "a new schedule has been added on a certain day of the month, the content is xxx ", and the user A can enter the view details, or cancel the schedule immediately, and complete the schedule construction.

[0037] 由上可知, 实施本发明可通过智能识别技术对电子邮件的文本进行识别处理, 将电子 邮件内容和日程及会议安排进行结合, 如: 在一次邮件会话进行到中途, 可以直接发起一次 会议邀请, 并且把这次会议和之前的会话结合起来; 又如, 在回复一个会议邀请的时候, 自 动提示用户是否同时执行相关的同意或拒绝操作; 再如, 在收到一封在指定时间完成特定事 件的邮件时, 自动为用户构建相应的日程。 以更人性化的方式来处理会议与日程, 减少对特 定 MUA的依赖, 协助企业更好的利用邮件信息, 完成更多的日程安排工作, 提高日常办公 处理的效率。 提高易用性和可用性, 使用者只使用普通的邮件日常操作, 也能得到相关日程 标准和会议系统所带来的便利。  [0037] As can be seen from the above, the implementation of the present invention can identify the processing of the text of the email through the smart identification technology, and combine the email content with the schedule and the conference schedule, for example: in the middle of a mail conversation, it can be directly initiated once. Inviting the meeting, and combining the meeting with the previous session; for example, when replying to a meeting invitation, automatically prompting the user to perform the relevant consent or rejection at the same time; for example, receiving a message at the specified time When you complete a message for a specific event, the corresponding schedule is automatically built for the user. Handle meetings and schedules in a more user-friendly way, reduce reliance on specific MUAs, help companies make better use of email information, complete more scheduling tasks, and improve the efficiency of daily office processing. Improve ease of use and usability, users can use the usual daily mail operations, and get the convenience of relevant calendar standards and conference systems.

[0038] 另外, 本发明所定义的方法可用于服务器处理也可用于客户端处理逻辑, 是对现有 iCalendar协议进行补充以更好的利用,可把 iCalendar定义之外的邮件操作结合到 iCalendar 流程之内, 对非规范化的电子邮件相关行为通过自动化识别纳入到规范的数据流当中。  [0038] In addition, the method defined by the present invention can be used for server processing and client processing logic, and complements the existing iCalendar protocol for better utilization, and can combine mail operations other than the iCalendar definition into the iCalendar process. Within this, de-standardized email-related behavior is incorporated into the canonical data stream through automated identification.

[0039] 以上所述是本发明的优选实施方式,应当指出,对于本技术领域的普通技术人员来说, 在不脱离本发明原理的前提下, 还可以做出若干改进和润饰, 这些改进和润饰也视为本发明 的保护范围。 The above is a preferred embodiment of the present invention, and it should be noted that those skilled in the art can make several improvements and refinements without departing from the principles of the present invention. Retouching is also considered to be the scope of protection of the present invention.

Claims

权 利 要 求 Rights request 1.一种邮件日程助手处理方法, 其特征在于, 包括: A mail schedule assistant processing method, comprising: 对电子邮件的文本进行识别处理获得日程信息; Identifying and processing the text of the email to obtain schedule information; 根据所述电子邮件的邮件类型及日程信息实施相应的操作; Performing corresponding operations according to the mail type and schedule information of the email; 所述邮件类型包括转会议邮件、 会议回复邮件、 未读日程邮件; The mail type includes a transfer meeting mail, a meeting reply mail, and an unread schedule mail; 所述日程信息包括时间信息、 人物信息、 会议室信息、 优先级信息、 动作信息。 The schedule information includes time information, person information, conference room information, priority information, and action information. 2. 如权利要求 1所述的邮件日程助手处理方法, 其特征在于, 所述对电子邮件的文本进行识别处 理获得日程信息的具体步骤为:  2. The mail schedule assistant processing method according to claim 1, wherein the specific step of performing the identification processing on the text of the email to obtain the schedule information is: 将词汇序列与所述电子邮件的文本进行匹配, 获得日程信息; Matching the vocabulary sequence with the text of the email to obtain schedule information; 所述词汇序列包括预定义词组关键字、 通信录信息、 日历历史信息。 The vocabulary sequence includes predefined phrase keywords, address book information, and calendar history information. 3. 如权利要求 1所述的邮件日程助手处理方法, 其特征在于, 所述根据电子邮件的邮件类型及日 程信息实施相应操作的步骤包括:  3. The method of processing a mail schedule assistant according to claim 1, wherein the step of performing a corresponding operation according to the mail type and the date information of the email comprises: 根据转会议邮件的日程信息组织会议; Organize the meeting according to the schedule information of the transfer meeting mail; 根据会议回复邮件的日程信息回复会议; Reply to the meeting according to the schedule information of the meeting reply email; 根据未读日程邮件的日程信息构建日程。 The schedule is constructed based on the schedule information of the unread schedule mail. 4. 如权利要求 3所述的邮件日程助手处理方法, 其特征在于, 所述根据转会议邮件的日程信息组 织会议的步骤包括:  The method of processing a mail schedule assistant according to claim 3, wherein the step of organizing the conference according to the schedule information of the transfer conference mail comprises: 根据转会议邮件的日程信息生成会议邀请; Generate a meeting invitation according to the schedule information of the transfer meeting mail; 关联所述转会议邮件与所述会议邀请; Associating the transfer meeting mail with the meeting invitation; 将所述会议邀请转发至参会者。 Forward the meeting invitation to the participant. 5. 如权利要求 3所述的邮件日程助手处理方法, 其特征在于, 所述根据会议回复邮件的日程信息 回复会议的步骤包括:  The method of processing a mail schedule assistant according to claim 3, wherein the step of replying to the conference according to the schedule information of the conference reply email comprises: 根据会议回复邮件的日程信息判断是否要拒绝会议日程, 判断为是时, 生成参会提示信息; 获取用户对参会提示信息的回复, 判断是否要拒绝会议日程, 判断为是时, 生成通知信并转发至参 A去 According to the schedule information of the meeting reply email, it is judged whether the conference schedule is to be rejected. When the judgment is yes, the conference prompt information is generated; the user's reply to the conference prompt information is obtained, and it is determined whether the conference schedule is to be rejected. When the determination is yes, the notification letter is generated. And forwarded to the reference A 6. 如权利要求 3所述的邮件日程助手处理方法, 其特征在于, 所述根据未读日程邮件的日程信息 构建日程的步骤包括:  The mail schedule assistant processing method according to claim 3, wherein the step of constructing a schedule based on the schedule information of the unread schedule mail comprises: 根据未读日程邮件的日程信息生成日历信息; Generating calendar information based on schedule information of unread schedule emails; 关联所述日历信息与所述未读邮件; Associating the calendar information with the unread mail; 显示所述日历信息。 The calendar information is displayed.
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