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WO2015013436A3 - Methods of identifying relevant content and subject matter expertise for online communities - Google Patents

Methods of identifying relevant content and subject matter expertise for online communities Download PDF

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Publication number
WO2015013436A3
WO2015013436A3 PCT/US2014/047866 US2014047866W WO2015013436A3 WO 2015013436 A3 WO2015013436 A3 WO 2015013436A3 US 2014047866 W US2014047866 W US 2014047866W WO 2015013436 A3 WO2015013436 A3 WO 2015013436A3
Authority
WO
WIPO (PCT)
Prior art keywords
subject matter
methods
relevant content
identifying relevant
postings
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2014/047866
Other languages
French (fr)
Other versions
WO2015013436A2 (en
Inventor
Edison TING
Kirk YOKOMIZO
Hao Tang
Johny Vinh Tuan LAM
Jack HERRINGTON
Ed VANSICLEN
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Lithium Technologies LLC
Original Assignee
Lithium Technologies LLC
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US13/950,268 external-priority patent/US20150032751A1/en
Priority claimed from US13/950,258 external-priority patent/US20150032492A1/en
Application filed by Lithium Technologies LLC filed Critical Lithium Technologies LLC
Publication of WO2015013436A2 publication Critical patent/WO2015013436A2/en
Publication of WO2015013436A3 publication Critical patent/WO2015013436A3/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Primary Health Care (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Computing Systems (AREA)
  • Health & Medical Sciences (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Information Transfer Between Computers (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A disclosed method identifies a subject matter expert in an online community for a business entity. The method is performed at a server having one or more processors and memory. The method identifies a plurality of subject matter areas for postings on a website for an online community, and each posting is assigned to one or more of the subject matter areas. For a first subject matter area a set of users is identified, each of whom has authored a plurality of postings assigned to the first subject matter area. A first user of the set of users is identified as a subject matter expert for the first subject matter area based on a determination that the first user's postings assigned to the first subject matter area have consistently been highly relevant to the first subject matter area over a predefined period of time.
PCT/US2014/047866 2013-07-24 2014-07-23 Methods of identifying relevant content and subject matter expertise for online communities Ceased WO2015013436A2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US13/950,268 US20150032751A1 (en) 2013-07-24 2013-07-24 Methods and Systems for Utilizing Subject Matter Experts in an Online Community
US13/950,258 2013-07-24
US13/950,268 2013-07-24
US13/950,258 US20150032492A1 (en) 2013-07-24 2013-07-24 Methods of Identifying Relevant Content and Subject Matter Expertise for Online Communities

Publications (2)

Publication Number Publication Date
WO2015013436A2 WO2015013436A2 (en) 2015-01-29
WO2015013436A3 true WO2015013436A3 (en) 2015-09-11

Family

ID=51398858

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2014/047866 Ceased WO2015013436A2 (en) 2013-07-24 2014-07-23 Methods of identifying relevant content and subject matter expertise for online communities

Country Status (1)

Country Link
WO (1) WO2015013436A2 (en)

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US11288590B2 (en) 2016-05-24 2022-03-29 International Business Machines Corporation Automatic generation of training sets using subject matter experts on social media
US10902462B2 (en) 2017-04-28 2021-01-26 Khoros, Llc System and method of providing a platform for managing data content campaign on social networks
US10346449B2 (en) 2017-10-12 2019-07-09 Spredfast, Inc. Predicting performance of content and electronic messages among a system of networked computing devices
US10999278B2 (en) 2018-10-11 2021-05-04 Spredfast, Inc. Proxied multi-factor authentication using credential and authentication management in scalable data networks
US11570128B2 (en) 2017-10-12 2023-01-31 Spredfast, Inc. Optimizing effectiveness of content in electronic messages among a system of networked computing device
US11050704B2 (en) 2017-10-12 2021-06-29 Spredfast, Inc. Computerized tools to enhance speed and propagation of content in electronic messages among a system of networked computing devices
US10785222B2 (en) 2018-10-11 2020-09-22 Spredfast, Inc. Credential and authentication management in scalable data networks
US11470161B2 (en) 2018-10-11 2022-10-11 Spredfast, Inc. Native activity tracking using credential and authentication management in scalable data networks
US10601937B2 (en) 2017-11-22 2020-03-24 Spredfast, Inc. Responsive action prediction based on electronic messages among a system of networked computing devices
US10594773B2 (en) 2018-01-22 2020-03-17 Spredfast, Inc. Temporal optimization of data operations using distributed search and server management
US11061900B2 (en) 2018-01-22 2021-07-13 Spredfast, Inc. Temporal optimization of data operations using distributed search and server management
US11093870B2 (en) * 2018-02-09 2021-08-17 Microsoft Technology Licensing, Llc Suggesting people qualified to provide assistance with regard to an issue identified in a file
US10855657B2 (en) 2018-10-11 2020-12-01 Spredfast, Inc. Multiplexed data exchange portal interface in scalable data networks
US10931540B2 (en) 2019-05-15 2021-02-23 Khoros, Llc Continuous data sensing of functional states of networked computing devices to determine efficiency metrics for servicing electronic messages asynchronously
US11809958B2 (en) 2020-06-10 2023-11-07 Capital One Services, Llc Systems and methods for automatic decision-making with user-configured criteria using multi-channel data inputs
US11438289B2 (en) 2020-09-18 2022-09-06 Khoros, Llc Gesture-based community moderation
US11128589B1 (en) 2020-09-18 2021-09-21 Khoros, Llc Gesture-based community moderation
US12120078B2 (en) 2020-09-18 2024-10-15 Khoros, Llc Automated disposition of a community of electronic messages under moderation using a gesture-based computerized tool
US11627100B1 (en) 2021-10-27 2023-04-11 Khoros, Llc Automated response engine implementing a universal data space based on communication interactions via an omnichannel electronic data channel
US12158903B2 (en) 2020-11-06 2024-12-03 Khoros, Llc Automated response engine to implement internal communication interaction data via a secured omnichannel electronic data channel and external communication interaction data
US12197875B2 (en) 2021-07-31 2025-01-14 Khoros, Llc Automated predictive response computing platform implementing adaptive data flow sets to exchange data via an omnichannel electronic communication channel independent of data source
US11438282B2 (en) 2020-11-06 2022-09-06 Khoros, Llc Synchronicity of electronic messages via a transferred secure messaging channel among a system of various networked computing devices
US11924375B2 (en) 2021-10-27 2024-03-05 Khoros, Llc Automated response engine and flow configured to exchange responsive communication data via an omnichannel electronic communication channel independent of data source
US11714629B2 (en) 2020-11-19 2023-08-01 Khoros, Llc Software dependency management
US11340897B1 (en) 2020-12-08 2022-05-24 International Business Machines Corporation Subject matter expert identification for computer software
US12332934B2 (en) 2023-04-11 2025-06-17 Khoros, Llc Automated response engine implementing a universal data space based on communication interactions via an omnichannel electronic data channel
US12261844B2 (en) 2023-03-06 2025-03-25 Spredfast, Inc. Multiplexed data exchange portal interface in scalable data networks

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Patent Citations (5)

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Publication number Priority date Publication date Assignee Title
US6041311A (en) * 1995-06-30 2000-03-21 Microsoft Corporation Method and apparatus for item recommendation using automated collaborative filtering
US20060036685A1 (en) * 2004-07-30 2006-02-16 Microsoft Corporation Suggesting a discussion group based on indexing of the posts within that discussion group
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US20120290605A1 (en) * 2011-05-12 2012-11-15 Microsoft Corporation Identifying and recommending experts using shared queries and interactions

Also Published As

Publication number Publication date
WO2015013436A2 (en) 2015-01-29

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