WO2014134987A1 - Communications method and communications apparatus integrating instant messaging and email communication - Google Patents

Abstract

Embodiments of the present invention disclose a communications method and a communications apparatus integrating instant messaging and email communication. The communications method comprises: receiving a communications message from a sender, and determining whether a receiver is in an on-line status according to a login status of the receiver; if the receiver is in the on-line status, sending the communications message to the receiver in an instant messaging mode; and if the receiver is in an off-line status, sending the communications message to the receiver in an email mode.

Description

 Communication method and communication device integrating instant messaging and mailbox communication

Technical field

 The present invention relates to the field of communications, and in particular to a communication method and related communication device that combines instant messaging and mailbox communication.

Background technique

 With the continuous evolution of enterprise informationization, the application of enterprise instant messaging in enterprises will become more and more accustomed to using instant communication tools for daily work contact. The advantage of enterprise instant messaging is that it can achieve the goal of improving work efficiency when communicating with colleagues in the company, and quickly solve communication problems. However, there are still some problems. The common problems are as follows:

 1. Effective communication between colleagues needs to be carried out when both parties are online. When the colleague who needs to communicate is not online, if there are documents or pictures to be sent, the content that needs to be communicated cannot be delivered in time.

 2. At present, the instant communication tools support offline messages, and the messages in the offline state of the user are stored on the instant messaging server. When the number of users is large, the offline storage pressure of the instant messaging server is increased because the message storage has a time limit.

 3. If the user has not logged in for a long time, the instant messaging server will discard the expired message. For the user, the message is lost, which reduces the reliability of message delivery during communication. For the user experience, the accuracy is greatly reduced.

Summary of the invention

 The embodiment of the invention provides a communication method and a communication device for realizing instant messaging and mailbox communication, which can better solve the problem that the user cannot obtain the communication message in a timely and reliable manner when the user is offline, and the number of users increases and the instant message increases when the offline message increases. Server storage pressure issues.

 According to an aspect of an embodiment of the present invention, a communication method for combining instant messaging and mailbox communication is provided, including:

The receiver receives the communication message from the sender and determines the reception by the receiver's login status. Whether the party is online;

 Sending the communication message to the recipient in an instant communication manner if the recipient is online;

 If the recipient is offline, the communication message is sent to the recipient as a mail.

 Optionally, the communication message is an instant messaging message, and after the instant messaging server receives the instant messaging message, if the receiving party is in an online state, the instant messaging message is directly sent to the receiving party, if When the receiver is offline, the instant messaging message is sent to the mail server, and after the receiver is online, the message is obtained.

 Optionally, after the receiver is online, the email process is used to obtain the instant messaging message stored on the mail server.

 Optionally, the communication message is a mail message, and after the mail server receives the mail message, if the receiving party is in an online state, sending the mail message to the instant messaging server through the mail interface, by the instant The communication server sends the mail message to the recipient.

 Optionally, the instant messaging server determines, by the receiving state of the receiving party, whether the receiving party is in an online state.

 Optionally, the mail server obtains, by using a mail interface of the mail server, information from the instant messaging server for confirming that the recipient is in an online state or an offline state.

 According to another aspect of the embodiments of the present invention, a communication device that combines instant messaging and mailbox communication is provided, including:

 a message receiving module, configured to receive a communication message from a sender;

 a judging module configured to determine, by the receiving state of the receiving party, whether the receiving party is in an online state;

 a message sending module, configured to send the communication message to the receiving party in an instant communication manner when the receiving party is in an online state, and send the communication message as an email when the receiving party is in an offline state To the recipient.

Optionally, the message receiving module and the message sending module are disposed in an instant messaging server, and when the communication message received by the message receiving module is an instant messaging message, if the receiving party When the online sending state is performed, the message sending module sends the instant messaging message directly to the receiving party. If the receiving party is in an offline state, the instant messaging message is sent to the mail server, and after the receiving party is online, the email is used. The process obtains the instant messaging message stored on the mail server.

 Optionally, the message receiving module and the message sending module are set in a mail server, and when the message received by the message receiving module is a mail message, if the receiver is in an online state, the message is The sending module sends the mail message to the instant messaging server via a mail interface, and the mail message is sent by the instant messaging server to the receiving party.

 Optionally, the determining module is disposed in the instant messaging server, and the mail server obtains information from the instant messaging server for confirming that the recipient is in an online state or an offline state through a mail interface of the mail server.

 Compared with related technologies, the beneficial effects of the embodiments of the present invention are:

 1. Through the embodiment of the invention, when the user is in an offline state, the communication message can be obtained in a timely and reliable manner, so that the communication between the users is more convenient and quick;

 2. In the embodiment of the present invention, when the amount of users increases and offline messages increase, the storage pressure problem of the instant messaging server is solved. BRIEF abstract

 1 is a flow chart of a communication method for synthesizing instant messaging and mailbox communication according to an embodiment of the present invention;

 2 is a schematic diagram of a trend of a mail message to an instant messaging message in a contact online state according to an embodiment of the present invention;

 3 is a schematic diagram of the mail content displayed on the chat page according to the embodiment of the present invention; FIG. 4 is a schematic diagram of the trend of the offline message being forwarded by the mail server in the offline state of the contact provided by the embodiment of the present invention;

FIG. 5 is a schematic diagram of an offline message displayed on a chat page according to an embodiment of the present invention; FIG. 6 is a schematic structural diagram of a communication device for combining instant messaging and mailbox communication according to an embodiment of the present invention. Preferred embodiment of the invention

 The preferred embodiments of the present invention are described in detail below with reference to the accompanying drawings. It should be noted that the features in the embodiments and the embodiments of the present application can be arbitrarily combined with each other without conflict.

 1 is a flow chart of a communication method for synthesizing instant messaging and mailbox communication according to an embodiment of the present invention. As shown in FIG. 1, the method includes:

 Step 101: Receive a communication message from the sender, and determine, by the login status of the receiver, whether the receiver is in an online state.

 In the step 101, the instant messaging server determines, by the receiving party's login status, whether the receiving party is in an online state, and the mail server obtains, from the instant messaging server, information that the receiving party is in an online state or an offline state through the mail interface.

 Step 102: If the recipient is in an online state, send the communication message to the receiver in an instant communication manner.

 Step 103: If the recipient is in an offline state, send the communication message to the recipient in the form of a mail.

 In the above step, the communication message is an instant messaging message, and after the instant messaging server receives the instant messaging message, if the receiving party is in an online state, the instant messaging message is directly sent to the receiving party, if The recipient is offline, and the instant messaging message is sent to the mail server, so that after the recipient is online, the instant messaging message stored on the mail server is obtained by using the mailbox process.

 In the above step, the communication message is a mail message, and after the mail server receives the mail message, if the recipient is in an online state, the mail message is sent to the instant messaging server through the mail interface, so as to be The instant messaging server sends the mail message to the recipient.

 Embodiment 1

Jon and Bill (Bill) are enterprise employees. The schematic diagram of sending instant messaging messages when they are online is shown in Figure 2. Jon sends instant messaging to Bill through the enterprise collaboration client. The process of messaging is as follows:

 1. Jon sends an instant messaging message to the instant messaging server through the enterprise collaboration client;

2. The instant messaging server directly delivers the instant messaging message to the receiving party's enterprise collaboration client.

 Embodiment 2

 Jon and Bill are the employees of the company. The schematic diagram of the direction of the mail message to the instant messaging message when the two people are online is shown in Figure 2. The process of sending a mail message to Bill through the enterprise collaboration client:

 1. Jon sends the mail message to the mail server through the enterprise collaboration client;

 2. After the mail server confirms that the bill is online, the mail message is delivered to the instant messaging server through the mail interface;

 3. The instant messaging server sends the mail message to the enterprise collaboration client of the receiving party in the form of instant messaging.

 After the user opens the chat page in the enterprise collaboration client, the email message between the contact and the contact Jon is displayed on the chat page. Preferably, the content displayed on the chat page is the email header, and the solid line frame is clicked. After the downward arrow of the area shown, the contents of the mail body can be displayed, and the chat page is shown in FIG.

 That is to say, when an online user has a new email, the arrival of the email can be perceived in time, such as instant messaging, which is generally convenient and quick, and enhances the user experience.

 Embodiment 3

 Jon and Bill are enterprise employees. When one person is offline, the instant messaging message is shown in Figure 4. The process of Jon sending instant messaging messages to Bill through the enterprise collaboration client is as follows:

 1. Jon sends an instant messaging message to the instant messaging server through the enterprise collaboration client; 2. if the instant messaging server determines that the current meter is offline, the instant messaging message is sent to the mail server;

3. After Bill goes online, use the mailbox process to actively obtain new mail from the mail server, that is, When Bill is offline, the instant messaging message sent by Jon is retrieved back to the local enterprise collaboration client of Bill;

 4: Bill's enterprise collaboration client displays the instant messaging message on the chat page in chronological order.

 Offline messages (when Bill is offline, instant messaging messages sent by Jon) are forwarded through the mail server. The actual presentation mode is the same as that of ordinary peer-to-peer messages. The implementation of background forwarding messages is transparent to users. When the user is not online, the contact (Jon) sends an offline message, as shown in the solid line area of Figure 5.

 That is to say, when the user is offline, the offline message is forwarded through the mail interface, the instant messaging server does not need to implement offline message storage, and the offline message is forwarded by mail to increase the reliability of message delivery, and, for files, pictures, videos, Files such as videos are no longer dependent on the other party to be sent online. When the user is online again, the instant messaging messages sent by email are displayed in chronological order in the form of historical chat records. As with ordinary peer-to-peer chat records, the user does not feel the difference in usage caused by chat logs.

 The embodiment of the invention further provides a communication device combining instant messaging and mailbox communication, wherein the communication device basically does not modify the existing mail server and the instant messaging server structure, and places the main processing mechanism on the client side. It is carried out by modifying the way in which the instant messaging messages of the mail message and the instant messaging tool are peer-to-peer, and effectively combining the two functions. As shown in FIG. 6, the communication device includes:

 a message receiving module 601, configured to receive a communication message from a sender;

 The determining module 602 is configured to determine, by the receiving state of the receiving party, whether the receiving party is in an online state;

 a message sending module 603, configured to send the communication message to the receiving party in an instant communication manner when the receiving party is in an online state, and when the receiving party is in an offline state, the communication message is in the form of an email Send to the recipient.

Preferably, the message receiving module 601 and the message sending module 603 are disposed in an instant messaging server, and when the communication message received by the message receiving module is an instant messaging message, if the receiving party is online The message sending module 603 sends the instant messaging message straight And sending to the receiving party, if the receiving party is offline, sending the instant messaging message to the mail server, so that after the receiving party is online, the instant messaging message stored on the mail server is obtained by using the mailbox process.

 Preferably, the message receiving module 601 and the message sending module 603 are disposed in a mail server, and when the communication message received by the message receiving module is a mail message, if the receiving party is in an online state, the The message sending module 603 sends the mail message to the instant messaging server via the mail interface, so that the mail message is sent by the instant messaging server to the recipient.

 Preferably, the determining module 602 is disposed at the instant messaging server, and the mail server obtains information from the instant messaging server for confirming that the recipient is in an online state or an offline state through its mail interface.

 The embodiments of the present invention can be applied to an enterprise instant messaging (EIM) office system. By providing a network communication tool service for enterprise end users, a user can perform two or more people through a terminal device with instant communication installed. Real-time communication and communication, including instant messaging, email, voice, video, etc. With communication as the core, enterprise management as the foundation, and business collaboration as the application, we can realize the "anytime, anywhere, and portable" communication, "manageable, controllable, and visual" management.

 In summary, the embodiments of the present invention have the following technical effects:

 The embodiments of the present invention can enable enterprise employees to improve work efficiency, enable teams and information workers to communicate more efficiently, and play a vital role in production efficiency and management quality.

 One of ordinary skill in the art will appreciate that all or a portion of the above steps may be accomplished by a program instructing the associated hardware, such as a read-only memory, a magnetic disk, or an optical disk. Alternatively, all or part of the steps of the above embodiments may also be implemented using one or more integrated circuits. Correspondingly, each module/unit in the above embodiment may be implemented in the form of hardware or in the form of a software function module. The invention is not limited to any specific form of combination of hardware and software.

Although the embodiments of the present invention have been described in detail above, the embodiments of the present invention are not limited thereto. Modifications made by the principles of the invention are to be understood as falling within the scope of the invention.

Industrial applicability

 The embodiment of the present invention can obtain the communication message in a timely and reliable manner when the user is in an offline state, so that the communication between the users is more convenient and quicker; and the embodiment of the present invention solves the problem of the instant messaging server when the number of users increases and the number of offline messages increases. Storage pressure issues.

Claims

claims 1. A communication method that integrates instant messaging and email communication, including: The receiver receives the communication message from the sender and determines whether the receiver is online through the receiver's login status; If the recipient is online, send the communication message to the recipient in the form of instant messaging; and If the recipient is offline, the communication message is sent to the recipient in the form of an email. 2. The method according to claim 1, wherein the communication message is an instant messaging message. After the instant messaging server receives the instant messaging message, if the recipient is online, the instant messaging message is Send directly to the recipient. If the recipient is offline, the instant messaging message is sent to the mail server. After the recipient is online, the message is obtained. 3. The method according to claim 2, wherein after the recipient is online, a mailbox process is used to obtain the instant messaging message stored on the mail server. 4. The method according to claim 1, wherein the communication message is an email message. After the mail server receives the email message, if the recipient is online, the email message is sent through the email interface. to the instant messaging server, and the instant messaging server sends the email message to the recipient. 5. The method according to any one of claims 2-4, wherein the instant messaging server determines whether the recipient is online based on the recipient's login status. 6. The method according to claim 5, wherein the mail server obtains information for confirming that the recipient is online or offline from the instant messaging server through the mail interface of the mail server. 7. A communication device that integrates instant messaging and email communication, including: A message receiving module configured to receive communication messages from the sender; A judgment module, which is configured to judge whether the receiver is online through the login status of the receiver; and A message sending module configured to send the communication message to the recipient in the form of instant messaging when the recipient is online, and to send the communication message in the form of email when the recipient is offline. to the receiving party. 8. The device according to claim 7, wherein the message receiving module and the message sending module are provided in an instant messaging server, and when the communication message received by the message receiving module is an instant messaging message, if If the recipient is online, the message sending module will directly send the instant messaging message to the recipient. If the recipient is offline, the instant messaging message will be sent to the mail server. When the recipient is online Finally, use the mailbox process to obtain the instant messaging message stored on the mail server. 9. The device according to claim 7, wherein the message receiving module and the message sending module are arranged on a mail server, and when the communication message received by the message receiving module is a mail message, if the receiving If the party is online, the message sending module sends the email message to the instant messaging server through the email interface, and the instant messaging server sends the email message to the recipient. 10. The device according to claim 7, wherein the judgment module is provided in the instant messaging server, and the mail server obtains from the instant messaging server through the mail interface of the mail server the information used to confirm that the recipient is online. Status or offline status information.