WO2014005433A1 - Health service providing method, call centre and system - Google Patents

Abstract

Disclosed are a health service providing method, call centre and system, which belong to the field of communications. The method comprises: receiving a call request which is sent by a user through a detection device, the call request carrying a user unique identifier therein; acquiring a corresponding user health archive according to the user unique identifier, and determining an attendant terminal which the user calls according to the user health archive; and establishing a communication relationship between the detection device and the attendant terminal, so that a human attendant provides a health service for the user by means of the attendant terminal. By acquiring a corresponding user health archive from a health centre according to a user unique identifier, and determining an attendant terminal which a user calls according to the user health archive, the present invention solves the problem of incapability of accurately selecting an appropriate human attendant for a user, and achieves the purpose of automatically selecting an attendant terminal.

Description

 Health service providing method, call center and system This application claims priority to Chinese patent application filed on July 4, 2012, Chinese Patent Office, application number 201210229687.7, titled "health service providing method, call center and system" The contents of the prior application documents are incorporated herein by reference.

Technical field

 The present invention relates to the field of computers, and in particular, to a health service providing method, a call center, and a system.

Background technique

 With the improvement of people's living standards, chronic diseases such as hypertension, coronary heart disease and hyperglycemia have gradually become the biggest threats to people's lives and health, and with the increasing emphasis on such diseases, sphygmomanometers, blood glucose meters and The penetration rate of detection equipment such as electrocardiographs in the home is also increasing. Limited to the lack of medical expertise, people need to use targeted remote health services to understand their health in a timely manner.

 Referring to FIG. 1, a system configuration diagram of a prior remote health service system including a medical device 10, a diagnosis terminal 20, and a telemedicine server 30 storing user detection information and diagnostic information is shown. Further, the medical device 10 and the diagnostic terminal 20 are respectively connected to the telemedicine server 30 via a network. When the remote health service system provides health services for the user, the medical device 10 first transmits the collected user detection information to the diagnosis terminal 20; the human agent receives the user detection information through the diagnosis terminal 20, and transmits the diagnosis information to the medical device 10 . User detection information and diagnostic information are stored by the telehealth server 30 during the two-way transmission.

In the process of implementing the present invention, the inventors have found that the prior art has at least the following problems: When the existing remote health service system provides health services to users, it is impossible to accurately select a suitable artificial seat for the user, which may result in the assigned labor. The patient cannot diagnose the user. For example, the patient information belonging to the surgery is assigned to the medical staff of the internal medicine. In addition, the existing remote health service system cannot organize the user detection information and the diagnosis information, and the manual seat can not participate in the consultation. Examine the history of the user's history, so that accurate and more targeted diagnostic information cannot be given. SUMMARY OF THE INVENTION The present invention provides a health service providing method, a call center, and a system, in order to solve the problem that the user is unable to accurately select a suitable artificial seat, and the manual file cannot be referred to the previous user's historical file. The technical solution is as follows:

 In one aspect, a method of providing a health service is provided, the method comprising:

 Receiving a call request sent by the user through the detecting device, where the call request carries a unique identifier of the user;

 Obtaining a corresponding user health file according to the user unique identifier, and determining an agent terminal called by the user according to the user health file;

 Establishing a communication link between the detecting device and the agent terminal, so that the artificial agent provides health service to the user through the agent terminal.

 In another aspect, a call center is provided, the call center comprising:

 a call request receiving module, configured to receive a call request sent by the user through the detecting device, where the call request carries a user unique identifier;

 a health file obtaining module, configured to acquire a user health file according to a unique identifier of the user carried in the call request received by the call request receiving module;

 a terminal determining module, configured to determine, according to the user health file obtained by the health file obtaining module, an agent terminal called by the user;

 The communication establishing module is configured to establish a communication relationship between the detecting device and the agent terminal determined by the terminal determining module, so that the manual agent provides the user with a health service through the determined agent terminal.

 In another aspect, a health service providing system is provided, the system comprising: a detecting device, a call center, a health center, and a seat terminal;

 The detecting device is configured to send a call request of the user to the call center, where the call request carries a user unique identifier;

The call center is configured to receive a call request sent by the user through the detecting device, and The health center sends a request for obtaining the user's health file, and the request for obtaining the user's health file carries a user unique identifier;

 The health center is configured to receive a request for acquiring a user health file sent by the call center, and feed back the user health file to the call center according to the user unique identifier, where the user health file is The user unique identifier is pre-established with a one-to-one correspondence;

 The call center is further configured to determine, according to the user health file fed back by the health center, an agent terminal that is called by the user, and establish a communication relationship between the detection device and the agent terminal, so that the artificial agent passes through the agent terminal to the office The user provides health services.

 The beneficial effects brought by the technical solutions provided by the embodiments of the present invention are:

 By obtaining the corresponding user health file from the health center according to the unique identifier of the user, and determining the agent terminal called by the user according to the user health file, the problem that the user can not accurately select the appropriate artificial seat is solved, and the purpose of automatically selecting the agent terminal is achieved; By sending the user unique identifier to the agent terminal, so that the agent terminal obtains the health file from the health center according to the unique identifier of the user, the problem that the historical file of the previous user cannot be referred to when the manual agent visits is solved, and the manual agent is allowed to the user. Provide accurate, more targeted diagnostic information for the purpose.

BRIEF DESCRIPTION OF THE DRAWINGS In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly described below. Obviously, the drawings in the following description are only some of the present invention. For the embodiments, those skilled in the art can obtain other drawings according to the drawings without any creative work.

 1 is a system configuration diagram of a remote health service system provided by the background art of the present invention; FIG. 2 is a flowchart of a method for providing a health service according to Embodiment 1 of the present invention; FIG. 3 is a health diagram provided by Embodiment 2 of the present invention; FIG. 4 is a flowchart of a method for managing a health record according to a third embodiment of the present invention; FIG. 5 is a schematic structural diagram of a call center according to Embodiment 4 of the present invention;

 6 is another schematic structural diagram of a call center according to Embodiment 4 of the present invention;

FIG. 7 is a schematic structural diagram of still another call center according to Embodiment 4 of the present invention; FIG. 8 is a schematic structural view of a health center according to Embodiment 5 of the present invention;

 FIG. 9 is a schematic structural diagram of a detecting apparatus according to Embodiment 6 of the present invention; FIG.

 FIG. 10 is a schematic structural diagram of a seat terminal according to Embodiment 7 of the present invention;

 Figure 1 is a system configuration diagram of a health service providing system according to an eighth embodiment of the present invention.

detailed description

 The embodiments of the present invention will be further described in detail below with reference to the accompanying drawings.

 Embodiment 1

 Referring to Figure 2, there is shown a flow chart of a method of providing a health service that can be used to provide remote health services to a user in a health care system. The specific process of the health service providing method provided in this embodiment may include:

 Step 101: Receive a call request sent by a user by using a detection device, where the call request carries a unique identifier of the user;

 Step 102: Acquire a corresponding user health file according to the user unique identifier, and determine an agent terminal called by the user according to the user health file;

 Specifically, the user health file includes one or more pieces of user health data, and the user health data may include information about the agent terminal that can indicate the user's call, such as the visitor's seat information, the doctor's office information, and the user's physiological indicator data, and the call center. The agent terminal called by the user can be determined by the user health data.

 Step 103: Establish a communication relationship between the detecting device and the agent terminal, so that the artificial agent provides the user with the health service through the agent terminal.

 After the call center determines the agent terminal that the user calls, the communication relationship between the detection device and the agent terminal can be established. At this time, the artificial agent can provide the remote health service to the user through the agent terminal.

In summary, the health service providing method provided in the first embodiment solves the problem that the user cannot be the user by obtaining the corresponding user health file from the health center according to the user unique identifier, and determining the agent terminal called by the user according to the user health file. Accurately choose the right artificial seat, to achieve Select the purpose of the seat terminal. Embodiment 2

 Referring to FIG. 3, a flow chart of a method for providing a health service is provided. The method can be used to provide a remote health service for a user in a health service system including a call center, a health center, a detection device, and an agent terminal. For the health service delivery system shown in Figure 11. The specific process of the health service providing method provided by this embodiment may include:

 Step 201: The call center receives a call request sent by the user through the detecting device, where the call request carries a user unique identifier.

 Specifically, after the user uses the detecting device such as the sphygmomanometer, the blood glucose meter, and the electrocardiograph to perform the detection, the detecting device may send a request for calling the artificial agent to the call center, where the request carries the user unique identifier; wherein, the user unique identifier The symbol is a unique identifier corresponding to the user's health file, which may be the user's resident ID card or resident medical insurance card number.

 Step 202: The call center acquires a corresponding user health file from the health center according to the unique identifier of the user;

 Among them, the health center pre-establishes a user health file for each user, and establishes a one-to-one correspondence between the unique identifier of the user and the user health file.

 Specifically, after receiving the call request sent by the detecting device, the call center may send the unique identifier of the user carried in the call request to the health center, and the health center associates the user with the one-to-one correspondence between the user unique identifier and the user health file. The user health profile corresponding to the unique identifier is returned to the call center.

Step 203: The call center determines the agent terminal that the user calls according to the obtained user health file. The user health file is composed of a piece of user health data stored in chronological order, and the user health data is divided into detection data uploaded by the detecting device, and the agent terminal. The diagnostic data of the uploaded artificial seat and the medical data of the user who is in front of the medical institution at the medical institution. Among them, the data of the medical treatment of the medical staff in the medical institution for face-to-face medical treatment can be obtained from the information system of the medical institution. It is not specifically limited in the embodiment of the present invention. It can be transmitted to the health center, and can also be uploaded to the health center by the agent terminal or other device.

 In addition, in addition to the detection equipment used by the user, the hospital's medical equipment can also upload test data.

 The call center may extract the latest user health data from the user health file, and determine whether the extracted user's health data has information such as medical visit information, medical department information, and user physiological index data, which may be used to indicate the user's medical information of the artificial agent. . If the user visit information exists in the user health data, the agent terminal corresponding to the artificial agent is determined according to the user visit information in the user health data; if not, the call center extracts the next user health data from the user health file, And continue to determine whether there is user visit data in the extracted user health data.

 The method for determining the agent terminal corresponding to the manual agent according to the user's medical consultation information includes: determining, according to the medical staff information of the medical treatment, the agent terminal corresponding to the medical agent for the medical treatment as the agent terminal called by the user;

 And/or, determining, according to the information of the visiting department, the agent terminal corresponding to the visiting department is the agent terminal called by the user;

 And/or, determining a visiting department according to the physiological index data of the user, and determining, according to the determined visiting department, the agent terminal corresponding to the visiting department as the agent terminal called by the user (for example: if the physiological index data of the user in the user health data is an electrocardiogram, and The electrocardiogram corresponds to the internal medicine, and it is determined that the agent terminal corresponding to the internal medicine is the agent terminal called by the user). The user's physiological indicator data may be the detection data uploaded by the home detection device, or may be the detection data uploaded by the medical device of the hospital, which is not specifically limited in this embodiment.

 In practical applications, the call center can determine the agent terminal corresponding to the artificial agent according to any one of the manual seat information, the medical department information, and the user physiological index data, for example:

 First, it is judged whether there is information about the artificial seat in the extracted user health data, if there is a person

If there is no manual agent information in the extracted user health data, continue to judge whether there is any The information of the visiting department, if there is the information of the visiting department, it is determined that the agent terminal corresponding to the visiting department is the agent terminal called by the user;

 If the medical department information does not exist in the extracted user health data, it is further determined whether there is user physiological indicator data, and if there is user physiological indicator data, the visiting department is determined according to the user physiological index data, and then the medical department is determined according to the determined visiting department. The agent terminal corresponding to the department is the agent terminal called by the user; if the user physiological index data does not exist in the extracted user health data, the previous user health data is extracted in chronological order, and it is determined whether the extracted previous user health data is There is a visit to the artificial agent information, and so on, until the agent terminal called by the user is determined. In addition, it should be noted that, in the actual application, the sequence of the above-mentioned judgments of the artificial seat information, the medical department information, and the user's physiological index data can be arbitrarily changed. This embodiment is not specifically limited.

 In addition, the call center can also comprehensively determine the agent terminal called by the user according to all the user visit information in the extracted user health data: For example, if there are three user visit data in the extracted user health data (visual visit information, treatment department information) And the user's physiological indicator data), and the call terminal of the user call determined by the call center according to the medical staff information and the medical department information is the surgical corresponding agent terminal, and the agent terminal of the user call determined according to the user physiological index data is the internal medicine For the corresponding agent terminal, the call center may comprehensively determine the result of the above determination to determine the agent terminal corresponding to the surgery or the internal medicine as the agent terminal called by the user. The method for determining the seat terminal by the call center based on the judgment result is not specifically limited in this embodiment.

 It should be noted that the above method only exemplifies the method for determining the agent terminal of the call by using the three kinds of user visit information, such as the visitor's seat information, the doctor's office information, and the user's physiological index data. In actual application, the same can be determined according to other methods. The agent terminal has a user service information for inducing the user to determine the agent terminal. The type of the user's medical information that can be used to determine the user's agent terminal is not limited in the embodiment of the present invention.

Step 204: Establish a communication relationship between the detecting device and the determined agent terminal. The call center establishes a communication link between the detecting device and the determined agent terminal, so that the artificial agent corresponding to the agent terminal provides real-time health consultation service to the user.

 Further, in order to improve the accuracy of the manual service providing the health service, the call center may further send the user unique identifier to the agent terminal after determining the agent terminal. The human agent can obtain the user health file from the health center according to the unique identifier of the user through the agent terminal, so that the human agent can obtain the user history detection information and the medical treatment information through the obtained user health file, thereby providing more accurate and more targeted health. service.

 In summary, the health service providing method provided in the second embodiment solves the problem that the user cannot be the user by obtaining the corresponding user health file from the health center according to the unique identifier of the user, and determining the agent terminal called by the user according to the user health file. Accurately selecting the appropriate artificial seat to achieve the purpose of automatically selecting the agent terminal; in addition, by sending the user unique identifier to the agent terminal, so that the agent terminal obtains the health file from the health center according to the unique identifier of the user, the manual agent cannot be resolved. With reference to the historical file of the user, the goal of allowing the artificial agent to provide accurate and more targeted diagnostic information to the user is achieved. Embodiment 3

 Referring to Figure 4, there is shown a method flow diagram of a health record management method that can be used to manage a user health profile in a health care system as shown in Figure 11. The health record management method provided by the embodiment of the invention may include:

 Step 301: The health center receives the detection data of the detection device sent by the detection device and the medical data of the artificial agent sent by the agent terminal.

 When the detecting device sends the detection data of the detecting device to the health center, the user unique identifier is also sent at the same time. Similarly, when the agent terminal sends the medical data of the artificial agent to the health center, the user unique identifier is also sent at the same time.

Step 302: Store the detection data of the detecting device and the medical data of the artificial agent as user health data in the user health file. The health center stores the detection data of the detecting device and the medical data of the artificial agent as user health data in the user health file according to the user unique identifier in chronological order. Among them, the health center pre-sets a user health file for each user, and establishes a one-to-one correspondence between the user unique identifier and the user health file.

 Further, the health center may further provide a user health file consultation service, for example: when the call center needs to determine the agent terminal called by the user according to the user health file, the health center may send a request for obtaining the user health file, and the health center receives the request. After the obtaining request, the corresponding user health file is returned to the call center according to the unique identifier of the user carried in the request.

 When the manual agent needs to refer to the user health file to provide a more targeted health service to the user, the agent terminal may send a request for obtaining the user's health file to the health center through the agent terminal, and after receiving the acquisition request, the health center carries the request according to the request. The user unique identifier returns the corresponding user health profile to the agent terminal.

 When the user wants to query his or her health file, the user can send a request for obtaining the user's health file to the health center through the detecting device. After receiving the obtaining request, the health center will correspondingly use the user health file according to the unique identifier of the user carried in the request. Return to the testing device; or, the user can log in to the health center system website through the computer terminal, and query the user health file by inputting the user unique identifier.

 It should be noted that the execution body of the health record management method provided by the embodiment of the present invention is not limited to the health center, and may be performed by other subjects. For example, the health center and the call center may be combined into one server, which is provided by the embodiment of the present invention. The health record management method can be performed by the merged server to achieve the same purpose and effect.

In summary, the embodiment of the present invention establishes a user health file for storing detection data and medical treatment data for each user, and establishes a one-to-one correspondence between the user unique identifier and the user health file, and simultaneously provides external information. User health record query service, to achieve the purpose of unified management of user health files. Embodiment 4

 Referring to FIG. 5, a schematic structural diagram of a call center, which can be applied to the health service system shown in FIG. The call center provided by the embodiment of the present invention may include: a call request receiving module 401, configured to receive a call request sent by the user through the detecting device, where the call request carries a user unique identifier;

 The health record obtaining module 402 is configured to obtain a user health file according to the unique identifier of the user carried in the call request received by the call request receiving module 401;

 The terminal determining module 403 is configured to determine, according to the user health file obtained by the health file obtaining module 402, the agent terminal called by the user;

 The communication establishing module 404 is configured to establish a communication connection between the detecting device and the agent terminal determined by the terminal determining module 403, so that the manual agent provides the user with the health service through the determined agent terminal.

 The user health file includes user health data stored in chronological order, and the user health data includes: one or two types of detection data of the detection device and diagnostic data of the artificial agent; the terminal determination module 403 includes:

 The extracting unit 4031 is configured to extract the latest user health data from the user health file; the determining unit 4032 is configured to determine whether the user medical information exists in the user health data extracted by the extracting unit 4031;

 The terminal determining unit 4033 is configured to determine, if the determining unit 4032 determines that the user visiting information exists, determine the agent terminal called by the user according to the user visiting information;

 The user visit information specifically includes one or more of the information of the artificial seat for the visit, the information of the visiting department, and the data of the physiological indicators of the user.

 Referring to FIG. 6, the terminal determining unit 4033 specifically includes:

 The first determining sub-unit 4033a is configured to determine, according to the medical staff information of the medical treatment, the agent terminal corresponding to the artificial seat of the medical treatment as the agent terminal called by the user;

And/or, a second determining sub-unit 4033b, configured to determine, according to the medical department information, an agent terminal corresponding to the visiting department as a seat terminal called by the user; And/or, the third determining sub-unit 4033c is configured to determine the visiting department according to the user physiological index data, and then determine, according to the visiting department, the agent terminal corresponding to the visiting department as the agent terminal called by the user.

 Referring to FIG. 7, the extracting unit 4031 is further configured to: if the determining unit 4032 determines that the user medical information does not exist in the extracted user health data, extract the previous user health data from the user health file;

 The determining unit 4032 is further configured to continue to determine whether the user visit information exists in the last user health data extracted by the extracting unit 4031.

 The call center further includes: a sending module 405, configured to send the user unique identifier to the determined agent terminal, so that the agent terminal acquires the user health file according to the user unique identifier.

 In summary, the call center provided in the fourth embodiment obtains the corresponding user health file according to the unique identifier of the user, and determines the agent terminal called by the user according to the user health file, thereby solving the problem that the user cannot accurately select the appropriate artificial seat. The problem is to achieve the purpose of automatically selecting the agent terminal.

Embodiment 5

 Referring to Fig. 8, there is shown a schematic structural view of a health center which can be applied to the health service system as shown in Fig. 11. The health center provided by the embodiment of the present invention may include: a detection data receiving module 501, configured to receive detection data and a user unique identifier sent by the detection device;

 The detection data storage module 502 is configured to store the detection data of the detection device as the user health data in the user health file according to the user unique identifier;

 The user health file has a one-to-one correspondence with the user unique identifier, and the user health file includes user health data stored in chronological order.

 The health center also includes:

The first request receiving module 503 is configured to receive a request for acquiring a user health file sent by the call center, where the request for obtaining the health file carries a user unique identifier; The first feedback module 504 is configured to feed back the user health profile to the call center according to the user unique identifier, so that the call center determines the agent terminal called by the user according to the user health profile.

 The health center also includes:

 The second request receiving module 505 is configured to receive a request for acquiring a user health file sent by the agent terminal, where the request for obtaining the user health file carries a user unique identifier;

 a second feedback module 506, configured to feed back the user health file to the agent terminal according to the user unique identifier,

 In order for the artificial agent to provide health services to the user according to the user's health record.

 The health center also includes:

 The diagnostic data receiving module 507 is configured to receive diagnostic data and a user unique identifier of the artificial agent sent by the agent terminal;

 The diagnostic data storage module 508 is configured to store the diagnostic data of the artificial agent as the user health data in the user health file according to the user unique identifier.

 The health center also includes:

 The third request receiving module 509 is configured to receive a request for querying the user's health file sent by the detecting device, where the request for querying the user's health file carries the user unique identifier;

 The third feedback module 510 is configured to feed back the user health profile to the detecting device according to the user unique identifier.

 In summary, the health center provided in the fifth embodiment establishes a user health file for storing detection data and medical treatment data for each user, and establishes a one-to-one correspondence between the user unique identifier and the user health file. At the same time, the user health file query service is provided to the outside to achieve the purpose of unified management of the user's health file. Embodiment 6

Referring to FIG. 9, there is shown a detecting apparatus which can be applied to a health service providing system as shown in FIG. The detecting device provided by the embodiment of the present invention may include: The call requesting module 601 is configured to send a call request to the call center, where the call request carries a user unique identifier.

 The testing device also includes:

 The detection data uploading module 602 is configured to send the detection data and the user unique identifier to the health center, so that the health center stores the detection data as the user health data in the user health file according to the user unique identifier.

 The testing device also includes:

 The first requesting module 603 is configured to send a request for querying the user's health file to the health center, where the request for querying the user's health file carries the user unique identifier;

 The first receiving module 604 is configured to receive a user health file that is returned by the health center according to the unique identifier.

 In summary, the detecting device provided in this embodiment sends the user unique identifier by calling, so that the call center obtains the corresponding user health file by using the user unique identifier, and determines the agent terminal called by the user according to the user health file, and solves the problem. It is impossible to automatically select the appropriate artificial seat for the user, so as to simplify the operation of the user. Example 7

 Referring to Fig. 10, there is shown an agent terminal which can be applied to the health service providing system as shown in Fig. 11. The agent terminal provided by the embodiment of the present invention may include:

 An identifier receiving module 701, configured to receive a user unique identifier sent by the call center;

 The second requesting module 702 is configured to send a request for querying the user's health file to the health center, where the request for querying the user's health file carries the user unique identifier;

 The second receiving module 703 is configured to receive a user health file that is returned by the health center according to the unique identifier.

 The agent terminal also includes:

The medical data uploading module 704 is configured to send the medical data and the user of the manual agent to the health center. A unique identifier for the health center to store the visit data as user health data in the user health profile based on the user unique identifier.

 In summary, the agent terminal provided in the seventh embodiment obtains the user health file from the health center according to the unique identifier of the user, and solves the problem that the historical file of the previous user cannot be referred to when the manual agent visits, and the manual is allowed. Agents provide users with accurate, more targeted diagnostic information. Example eight

 Referring to FIG. 1 1, there is shown a system configuration diagram of a health service system, which may include: a detection device 60, a call center 40, a health center 50, and a seat terminal 70;

 The detecting device 60 is configured to send a call request of the user to the call center 40, where the call request carries a user unique identifier;

 The call center 40 is configured to receive a call request sent by the user through the detecting device 60, and send a request for acquiring the user health file to the health center 50, where the request for obtaining the user health file carries the unique identifier of the user;

 The health center 50 is configured to receive a request for acquiring a user health file sent by the call center 40, and feed back the user health file to the call center 40 according to the user unique identifier, where the user health file and the user unique identifier are pre- Establish a one-to-one correspondence;

 The call center 40 is further configured to determine the agent terminal 70 of the user call according to the user health file fed back by the health center 50, and establish a communication relationship between the detecting device 60 and the agent terminal 70, so that the artificial seat provides the user with the health service through the agent terminal 70.

 The user health file includes user health data stored in chronological order, and the user health data includes: detection data of the detecting device 60, diagnostic data of the artificial agent, and one or more of the user's medical data in the medical institution;

The call center 40 is specifically configured to extract the latest user health data from the user health file, and determine whether the user medical information exists in the user health data extracted by the extracting unit; If there is user visit information, the call center 40 is configured to determine the agent terminal 70 of the user call according to the user visit information;

 If there is no user visit information, the call center 40 is configured to extract the previous user health data from the user health file, and continue to determine whether the user visit information exists in the extracted previous user health data.

 The user visit information specifically includes one or more of the information of the artificial seat for the visit, the information of the visiting department, and the data of the physiological indicators of the user.

 The call center 40 is specifically configured to determine, according to the medical staff information of the medical treatment, the agent terminal 70 corresponding to the artificial seat of the medical treatment is the agent terminal 70 called by the user;

 And/or, determining, according to the information of the visiting department, the agent terminal 70 corresponding to the visiting department is the agent terminal 70 called by the user;

 And/or, determining the visiting department according to the physiological index data of the user, and determining, according to the visiting department, the agent terminal 70 corresponding to the visiting department is the agent terminal 70 called by the user.

 The call center 40 is further configured to send the user unique identifier to the agent terminal 70, so that the agent terminal 70 acquires the user health file according to the user unique identifier;

 The agent terminal 70 is configured to receive a unique identifier of the user sent by the call center 40;

 The agent terminal 70 is further configured to send a request for acquiring the user's health file to the health center 50, and the request for obtaining the user health file carries the user unique identifier;

 The health center 50 is further configured to receive a request for obtaining a user health file sent by the agent terminal 70, and feed back the user health file to the agent terminal 70 according to the user unique identifier;

 The agent terminal 70 is further configured to receive a user health profile that the health center 50 returns based on the unique identifier.

 The agent terminal 70 is further configured to send the medical attendance data and the user unique identifier to the health center 50;

The health center 50 is further configured to store the visit data as the user health data in the user health file according to the user unique identifier. The detecting device 60 is further configured to send the detection data and the user unique identifier to the health center 50. The health center 50 is further configured to store the detection data as the user health data in the user health file according to the user unique identifier.

 The detecting device 60 is further configured to send a request for acquiring the user's health file to the health center 50, where the request for obtaining the user's health file carries the user unique identifier;

 The health center 50 is further configured to receive a request for acquiring a user health file sent by the detecting device 60, and feed back the user health file to the detecting device according to the user unique identifier.

 The detecting device 60 is further configured to receive a user health profile that the health center 50 feeds back according to the unique identifier.

In summary, the health service providing system provided in the eighth embodiment firstly establishes a health file for storing detection data and medical treatment data for each user, and establishes a user unique identifier and a user health file. a corresponding relationship, simultaneously providing a user health file query service to the outside to achieve the purpose of unified management of the user's health file; secondly, obtaining a corresponding user health file from the health center according to the user unique identifier, and determining the user call according to the user health file The agent terminal solves the problem that the user cannot accurately select the appropriate artificial seat, and achieves the purpose of automatically selecting the agent terminal. In addition, by sending the user unique identifier to the agent terminal, the agent terminal obtains the health file from the health center according to the unique identifier of the user. It solves the problem that the historical records of the previous users cannot be referred to when the artificial seat is visited, and the purpose of allowing the artificial agent to provide accurate and more targeted diagnostic information to the user is achieved. It should be noted that: in the call center, the health center, the detecting device, and the agent terminal provided by the foregoing embodiments, only the foregoing functional modules are used for example when the health service is provided. In actual applications, the functions may be performed according to requirements. The assignment is done by different functional modules, which divide the internal structure of the device into different functional modules to perform all or part of the functions described above. In addition, the call center and the health service providing method embodiment provided by the foregoing embodiments are in the same concept, and the health center and the health file management method embodiment provided in the foregoing embodiments are the same concept, and The implementation process of the body is described in detail in the method embodiment, and details are not described herein again.

 The serial numbers of the embodiments of the present invention are merely for the description, and do not represent the advantages and disadvantages of the embodiments.

 A person skilled in the art may understand that all or part of the steps of implementing the above embodiments may be completed by hardware, or may be instructed by a program to execute related hardware, and the program may be stored in a computer readable storage medium. The storage medium mentioned may be a read only memory, a magnetic disk or an optical disk or the like.

 The above is only the preferred embodiment of the present invention, and is not intended to limit the present invention. Any modifications, equivalent substitutions, improvements, etc., which are within the spirit and scope of the present invention, should be included in the protection of the present invention. Within the scope.

Claims

claims 1. A health service provision method, characterized in that the method includes: Receive a call request sent by the user through the detection device, where the call request carries the user's unique identifier; Obtain the corresponding user health file according to the user unique identifier, and determine the agent terminal called by the user according to the user health file; Establish a communication link between the detection device and the agent terminal, so that the artificial agent provides health services to the user through the agent terminal. 2. The health service providing method according to claim 1, characterized in that the user health file contains user health data stored in chronological order, and the user health data includes: detection data of the detection device, One or more of the manual agent's diagnosis data and the user's treatment data at a medical institution; Determining the agent terminal called by the user based on the user health file specifically includes: extracting the most recent user health data from the user health file, and determining whether user medical information exists in the extracted user health data; If user medical treatment information exists, the agent called by the user is determined based on the user medical treatment information; The user's medical treatment information specifically includes: one or more of the following: medical agent information, medical department information, and user physiological index data. 3. The health service providing method according to claim 2, characterized in that: determining the agent terminal called by the user based on the user's medical treatment information specifically includes: The agent terminal corresponding to the medical treatment artificial agent is determined to be the agent terminal called by the user according to the medical treatment artificial agent information; and/or, determine, based on the medical department information, that the agent terminal corresponding to the medical department calls the user. Calling agent terminal; And/or, determine the treatment department according to the user's physiological index data, and then determine the agent terminal corresponding to the treatment department according to the treatment department as the agent terminal called by the user. 4. The health service provision method according to claim 2, characterized in that the method further includes: If there is no user medical treatment information in the extracted user health data, then extract the previous user health data from the user health file, and continue to determine whether there is user medical treatment information in the extracted last user health data. . 5. The health service provision method according to claim 1, characterized in that, after determining the agent terminal called by the user based on the user health file, the method further includes: The user's unique identifier is sent to the agent terminal, so that the agent terminal obtains the user health file according to the user's unique identifier. 6. A call center, characterized in that the call center includes: A call request receiving module, configured to receive a call request sent by the user through the detection device, where the call request carries the user's unique identifier; A health file acquisition module, configured to obtain the user's health file according to the user's unique identifier carried in the call request received by the call request receiving module; The terminal determination module is used to determine the agent terminal called by the user based on the user health profile obtained by the health profile acquisition module; the communication establishment module is used to establish communication between the detection device and the agent terminal determined by the terminal determination module, So that the artificial agent can provide health services to the user through the agent terminal. 7. The call center according to claim 6, characterized in that the user health file contains User health data stored in chronological order, the user health data includes: one or more of the detection data of the detection equipment, the diagnosis data of the manual agent, and the user's medical treatment data at the medical institution; The terminal determination module includes: The extraction unit is used to extract the latest piece of user health data from the user health file; the judgment unit is used to judge whether there is user medical information in the user health data extracted by the extraction unit; A terminal determination unit, configured to determine the agent terminal called by the user based on the user medical information if the judgment unit determines that there is user medical information; The user's medical treatment information specifically includes: one or more of the following: medical agent information, medical department information, and user physiological index data. 8. The call center according to claim 7, characterized in that the terminal determining unit specifically includes: The first determination subunit is used to determine, based on the medical artificial agent information, that the agent terminal corresponding to the medical artificial agent is the agent terminal called by the user; and/or, a second determination subunit, configured to determine, based on the medical department information, that the agent terminal corresponding to the medical department is the agent terminal called by the user; and/or, a third determination subunit, configured to determine the treatment department according to the user physiological index data, and then determine, according to the treatment department, that the agent terminal corresponding to the treatment department is the agent terminal called by the user. 9. The call center according to claim 7, characterized in that, The extraction unit is also configured to extract the previous user health data from the user health file if the determination unit determines that there is no user medical treatment information in the extracted user health data; the determination unit is also configured to Used to continue to judge the last user health number extracted by the extraction unit Whether there is user medical treatment information in the data. 10. The call center according to claim 6, characterized in that, the call center further includes: a sending module, configured to send the user unique identifier to the agent terminal, so that the agent terminal can respond according to the user's unique identifier. The user's unique identifier is used to obtain the user's health profile. 1 1. A health service provision system, characterized in that the system includes: detection equipment, call center, health center and agent terminal; The detection device is configured to send a user's call request to the call center, where the call request carries a user's unique identifier; The call center is configured to receive a call request sent by the user through the detection device, and send a request to obtain the user's health file to the health center, where the request to obtain the user's health file carries the user's unique identifier; The health center is configured to receive a request from the call center to obtain the user's health profile, and to feed back the user's health profile to the call center based on the user's unique identifier, where the user's health profile is the same as the user's health profile. The user's unique identifier has a one-to-one correspondence established in advance; The call center is also configured to determine the agent terminal called by the user based on the user health profile fed back by the health center, and establish a communication link between the detection device and the agent terminal, so that the artificial agent can call all agents through the agent terminal. Provide health services to the above users. 12. The health service provision system according to claim 11, wherein the user health file contains user health data stored in chronological order, and the user health data includes: detection data of the detection device , one or more of the diagnosis data of the manual agent and the user's medical treatment data at the medical institution; The call center is specifically configured to extract the latest piece of user health data from the user health file, and determine whether there is user medical treatment information in the user health data extracted by the extraction unit; If there is user medical treatment information, the call center is configured to determine the agent terminal that the user calls based on the user medical treatment information; If there is no user medical treatment information, the call center is used to extract the previous user health data from the user health file, and continue to determine whether there is user medical treatment information in the extracted last user health data; The user's medical treatment information specifically includes: one or more of the following: medical agent information, medical department information, and user physiological index data. 13. The health service providing system according to claim 12, characterized in that, The call center is specifically configured to determine, based on the medical artificial agent information, that the agent terminal corresponding to the medical artificial agent is the agent terminal called by the user; And/or, determine that the agent terminal corresponding to the medical department is the agent terminal called by the user based on the medical department information; And/or, determine the treatment department according to the user's physiological index data, and then determine the agent terminal corresponding to the treatment department according to the treatment department as the agent terminal called by the user. 14. The health service provision system according to claim 11, characterized in that, The call center is further configured to send the user unique identifier to the agent terminal; the agent terminal is configured to receive the user unique identifier sent by the call center; The agent terminal is also configured to send a request to obtain the user's health file to the health center, where the request to obtain the user's health file carries the user's unique identifier; The health center is also configured to receive a request to obtain a user's health profile sent by the agent terminal, and feed back the user's health profile to the agent terminal according to the user's unique identifier; The agent terminal is also configured to receive user health files fed back by the health center based on the unique identifier. 15. The health service provision system according to claim 14, characterized in that the agent terminal is also used to send the medical agent's medical treatment data and the user's unique identifier to the health center; The health center is also configured to store the medical treatment data as user health data in the user health file according to the user unique identifier. 16. The health service provision system according to claim 11, characterized in that, The detection device is also configured to send detection data and a user unique identifier to the health center; the health center is also configured to store the detection data as user health data in the user health center according to the user unique identifier. in the file. 17. The health service provision system according to claim 16, characterized in that, The detection device is also configured to send a request to obtain the user's health file to the health center, where the request to obtain the user's health file carries the user's unique identifier; The health center is also configured to receive a request for obtaining the user's health profile from the detection device, and feed back the user's health profile to the detection device according to the user's unique identifier. The detection device is also used to receive user health files fed back by the health center based on the unique identifier.