[go: up one dir, main page]

WO2011009796A1 - Transcodage audio d'un appel téléphonique enregistré pour distribution sous forme de fichier de données - Google Patents

Transcodage audio d'un appel téléphonique enregistré pour distribution sous forme de fichier de données Download PDF

Info

Publication number
WO2011009796A1
WO2011009796A1 PCT/EP2010/060196 EP2010060196W WO2011009796A1 WO 2011009796 A1 WO2011009796 A1 WO 2011009796A1 EP 2010060196 W EP2010060196 W EP 2010060196W WO 2011009796 A1 WO2011009796 A1 WO 2011009796A1
Authority
WO
WIPO (PCT)
Prior art keywords
telephone
call
telephone call
electronic data
data file
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/EP2010/060196
Other languages
English (en)
Inventor
Silvester Antonius Maria Steffens
Martin Frissen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Sam Steffens Beheer Bv
Original Assignee
Sam Steffens Beheer Bv
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Sam Steffens Beheer Bv filed Critical Sam Steffens Beheer Bv
Publication of WO2011009796A1 publication Critical patent/WO2011009796A1/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion

Definitions

  • an organization as mentioned above e.g., call center, stock exchange, bank, emergency service
  • PBX private branch exchange
  • PSTN public switched telephone network
  • Speech-recognition technologies are well known and can be applied to, e.g., the audio signal itself in order to determine semantic aspects of the call. Alternatively, or in combination with scanning the audio signal, the audio signal can be converted into text, which is then automatically scanned in order to identify certain terms or words. Speech-to-text conversion technologies are also well known, as are word-processing technologies.
  • a further embodiment of the method comprises determining an attribute of the telephone call; and determining the destination and/or he transmission manner under control of the attribute. Examples of attributes have been specified above.
  • the invention relates to a telephone call recording system, wherein a copy of the audio part of a telephone call, recorded at a call recorder is transcoded into an electronic data file and transmitted, via a data connection, to a pre-determined destination.
  • each specific call, recorded at call recorder 118 is associated with one or more specific selection criterions that are determined at telecommunications system 102, and/or call recorder 118, and/or transcoder 120, and/or gateway 122.
  • Gateway 122 receives some or all of these criterions, e.g., from call recorder 118 via a connection 144, and/or from telecommunications system 102 via a connection 146, e.g., a CTI interface, and/or from transcoder 120 via a connection 148.
  • gateway 122 creates these criterions.
  • rule base 130 may also include control information that determines the file format of the electronic data file, e.g., an audio file or a text file, to be transmitted to the selected one of destinations 126, 128 and 140.
  • control information that determines the file format of the electronic data file, e.g., an audio file or a text file, to be transmitted to the selected one of destinations 126, 128 and 140.
  • system 100 may also be configured to automatically record, as one or more screen shots, the visual information on the screen of a display monitor in front of the agent whose telephone is participating in the telephone call being recorded.
  • This visual information is encoded in another electronic data file or consolidated with the electronic data file of the transcoded audio part of the telephone call, and transmitted to a pre -determined destination, e.g., server 128, for being retrieved and further processed by data processing system 138.
  • a pre -determined destination e.g., server 128, for being retrieved and further processed by data processing system 138.
  • telephone calls to emergency services and telephone calls from officials of emergency services are routinely monitored and recorded for purposes of evidentiary material, analysis, training, etc.
  • a tap can be used to the CDR output of a telephone exchange, e.g., a serial port of the CDR printer or a TCP/IP connection to the source of the CDR information.

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Telephone Function (AREA)

Abstract

L'invention porte sur un système de traitement d'appels téléphoniques comprenant un enregistreur d'appel connecté à un système de télécommunications. L'enregistreur d'appel enregistre la partie audio d'un appel téléphonique entre deux ou plusieurs téléphones. Un transcodeur est connecté à l'enregistreur d'appel et transcode la partie audio dans un fichier électronique de données, par exemple sous la forme d'un fichier WAV ou MP3, mais le fichier pouvant également être un fichier de texte provenant de la conversion de la parole en texte. Une passerelle connectée au transcodeur transmet le fichier électronique de données via une connexion de données à une destination, par exemple sous forme d'un courriel ou sous forme de fil d’actualités ou encore via un protocole de transfert de fichiers (FTP). On sélectionne la destination en contrôlant un attribut de l'appel téléphonique, y compris l'identité des participants à la conversation téléphonique.
PCT/EP2010/060196 2009-07-20 2010-07-15 Transcodage audio d'un appel téléphonique enregistré pour distribution sous forme de fichier de données Ceased WO2011009796A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US22681109P 2009-07-20 2009-07-20
US61/226,811 2009-07-20

Publications (1)

Publication Number Publication Date
WO2011009796A1 true WO2011009796A1 (fr) 2011-01-27

Family

ID=42790939

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/EP2010/060196 Ceased WO2011009796A1 (fr) 2009-07-20 2010-07-15 Transcodage audio d'un appel téléphonique enregistré pour distribution sous forme de fichier de données

Country Status (1)

Country Link
WO (1) WO2011009796A1 (fr)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102427407A (zh) * 2011-08-05 2012-04-25 深圳市友邻通讯设备有限公司 基于pbx和cdr数据的呼叫分析方法及统一通信系统

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998039901A1 (fr) * 1997-03-06 1998-09-11 Alphanet Telecom Inc. Transcription de communications telephoniques avec restitution electronique
WO2002047368A2 (fr) * 2000-11-10 2002-06-13 Xtend Communications Corp. Systeme et procede d'enregistrement de communications telephoniques
US20060268847A1 (en) 2002-06-13 2006-11-30 Nice Systems Ltd. Voice over IP capturing

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1998039901A1 (fr) * 1997-03-06 1998-09-11 Alphanet Telecom Inc. Transcription de communications telephoniques avec restitution electronique
WO2002047368A2 (fr) * 2000-11-10 2002-06-13 Xtend Communications Corp. Systeme et procede d'enregistrement de communications telephoniques
US20060268847A1 (en) 2002-06-13 2006-11-30 Nice Systems Ltd. Voice over IP capturing

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102427407A (zh) * 2011-08-05 2012-04-25 深圳市友邻通讯设备有限公司 基于pbx和cdr数据的呼叫分析方法及统一通信系统

Similar Documents

Publication Publication Date Title
US6668044B1 (en) System and method for recording telephonic communications
US9325749B2 (en) Methods and apparatus to manage conference call activity with internet protocol (IP) networks
US6366651B1 (en) Communication device having capability to convert between voice and text message
US6661879B1 (en) System and method for recording telephonic communications
US10516716B2 (en) System and method for recording and monitoring communications using a media server
CN1636384B (zh) 进行带可选语音到文本转换的电话会议的方法和系统
US8588377B2 (en) Method and system for grouping voice messages
US8923497B2 (en) Redirecting and mirroring of telephonic communications
RU2570899C2 (ru) Привязка множества телефонных линий к одному мобильному или стационарному телефону
US8391445B2 (en) Caller identification using voice recognition
US20010043697A1 (en) Monitoring of and remote access to call center activity
US20060080344A1 (en) Radio/telephony interoperability system
US20030046344A1 (en) Method and system for controlling and securing teleconference sessions
US8606240B1 (en) Hybrid communications mailbox
US20030112944A1 (en) Identifying relevant scheduling events for a call
US8358745B2 (en) Recording identity data to enable on demand services in a communications system
RU2700272C2 (ru) Контроллер коммутации для распределения голосовых пакетов
JP2000504183A (ja) リアルタイム電話対電話間音声通信用複合ネットワーク
CN102812677B (zh) 实时监控ip电话网上的呼叫会话
CN101099374A (zh) 建立电话会议的方法和配置
US8831194B2 (en) Telephonic communication redirection and compliance processing
KR20230006300A (ko) 화상회의에서의 자동 회의록 생성 시스템 및 방법
US20090086948A1 (en) Method and apparatus for managing audio conferencing
WO2011009796A1 (fr) Transcodage audio d'un appel téléphonique enregistré pour distribution sous forme de fichier de données
US20110051719A1 (en) Providing a call service in a communication network

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 10732377

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 10732377

Country of ref document: EP

Kind code of ref document: A1