WO2009094915A1 - A method, terminal, server, and network system for initiating a session - Google Patents

Abstract

A Method, terminal, server, and network system for initiating a session, the method includes that: a notification message sent from a server is received, the notification message includes a session manner identification and session parameter information; a session is initiated in the session manner corresponding to the session manner identification according to the session parameter information in the notification message. The terminal, server and network system are also provided. By the invention, the terminal can initiate the session automatically according to the notification message from the server, the operations for initiating the session are simplified, the disadvantage influence on the successful rate of the final business is reduced, wherein the disadvantage influence is caused by the complex operation of the session with the enterprise customer service.

Description

 Method for initiating a session, terminal, server and network system The present application claims to be submitted to the Chinese Patent Office on January 26, 2008, the application number is 200810065684.8, and the invention name is "a method, terminal and server for initiating a session" Priority of the patent application, the entire contents of which is incorporated herein by reference.

 This application is submitted to the Chinese Patent Office on February 25, 2008, and the application number is

200810080628.1. Partial priority of the Chinese patent application entitled "A method, terminal and server for initiating a session". For the content of the priority part, please refer to page 13 of the application specification, page 23 to page 16, page 34. The record of the line.

Technical field

 The present invention relates to the field of communications, and in particular, to a method, a terminal, a server, and a network system for initiating a session.

Background technique

 With the rapid development of network information technology, more and more large and medium-sized enterprises choose to do network promotion, but at present, major search engines or portals can only bring traffic to corporate websites, and there is no further way to turn traffic into real customer of. The converged network call center is relative to the telephone call center. The telephone call center uses the telephone number (company switchboard number or published 800 telephone number) as the customer contact entrance, and the telephone network as the information carrier; the converged network call center to the enterprise portal , fixed telephone, mobile data services and other methods as customer contact portal, with the Internet as the main information carrier.

Through the integration of the network call center, customers coming in from the enterprise website can be organically linked with the back-office customer service personnel of the enterprise to realize convenient interaction between the two parties. The call functions of the converged network call center include Phone2Phone (phone call) and PC2Phone (PC call): The Phone2Phone mode can be used either by the traditional customer directly dialing the customer service or by using the telephone two-way callback technology. When clicking a link or button on the corporate website, the webpage prompts, after the visitor enters his/her own phone number and submits it, the back-end server assumes the task of connecting the customer's phone and the corporate agent's landline. PC2Phone call mode, when the visitor visits the webpage, the function of "calling the call" from the webpage and connecting the call to the ordinary telephone of the customer service. If a call center has been established, calls from online customers can be accessed via a SIP (Session Initiation Protocol) gateway device to the call center's PBX (Private Branch) Exchange, private branch exchange) Trunking, queuing and processing as ordinary telephone incoming calls; SIP gateway equipment also supports direct dialing customer service desk or office PBX, enabling audio communication based on computer and ordinary telephone / mobile phone.

 In the process of implementing the present invention, the inventor found that at least the following problems exist in the prior art: When the enterprise customer service landline is not bound to the call center by the call center, the call center cannot directly establish a call between the user and the enterprise customer service landline, the user After calling the phone number through the call center, manually dialing the enterprise customer service landline phone number increases the user operation complexity and affects the user experience. The probability of the user making a call is also relatively low, and the final transaction success rate is affected.

Summary of the invention

 In view of this, in one or more embodiments of the present invention, a method, a device, a server, and a network system for initiating a session are provided, so that the terminal can automatically initiate a call according to a notification message sent by the server.

 The method for initiating a session provided by the embodiment of the present invention includes: receiving a notification message sent by a server, where the notification message includes a session mode identifier and session parameter information; and corresponding to the session mode identifier according to the session parameter information in the notification message The session mode initiates the session.

 The method for initiating a session provided by the embodiment of the present invention includes: generating a notification message, where the notification message includes a session mode identifier and session parameter information; and sending the notification message to the terminal, where the notification message is used to indicate the terminal according to the session The parameter information is used to initiate a session by using the session mode to identify the corresponding session mode.

 The terminal for initiating the session provided by the embodiment of the present invention includes: a message receiving unit, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information, and the session initiating unit is configured to use the notification message according to the notification message. The session parameter information in the session mode identifies the session mode corresponding to the session mode to initiate a session.

 The server for initiating a session provided by the embodiment of the present invention includes: a message generating unit, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information, and a message sending unit, configured to send a notification message, where the notification message is sent The session mode identifier and the session parameter information are used to indicate that the terminal initiates a session by using the session mode to identify a corresponding session mode according to the session parameter information.

The network system provided by the embodiment of the present invention includes: a terminal, configured to receive a notification message, where The notification message includes the session mode identifier and the session parameter information, and the session is initiated according to the session parameter information in the notification message, and the server is configured to generate the notification message and send the notification message to the terminal. send.

 As can be seen from the foregoing solution, the method, the terminal, the server, and the network system provided by the embodiment of the present invention enable the terminal to send a tongue according to the session parameter message and the session mode identifier in the notification message of the server. Therefore, the process of the terminal initiating the tongue is simpler and reduces the complexity of the user operation. DRAWINGS

 1 is a schematic flow chart of a method according to an embodiment of the present invention;

 2 is a schematic flowchart of a method according to Embodiment 2 of the present invention;

 3 is a schematic flow chart of a method according to Embodiment 3 of the present invention;

 4 is a schematic flow chart of a method according to Embodiment 4 of the present invention;

 FIG. 5 is a schematic flowchart of a method according to Embodiment 5 of the present invention; FIG.

 6 is a schematic structural diagram of Embodiment 1 of a terminal according to the present invention;

 7 is a schematic structural diagram of a second embodiment of a terminal according to the present invention;

 8 is a schematic structural diagram of Embodiment 1 of a server according to the present invention;

 9 is a schematic structural diagram of a second embodiment of a server according to the present invention;

 10 is a schematic flowchart of a method according to Embodiment 6 of the present invention;

 FIG. 11 is a schematic structural diagram of a network system according to an embodiment of the present invention.

detailed description

 The embodiment of the invention provides a method, a device and a server for initiating a session. The present invention will be described in detail below with reference to the accompanying drawings.

 FIG. 1 is a flowchart of a method according to Embodiment 1 of the present invention. This embodiment provides a method for initiating a session. The specific steps of the method are as follows:

 5101. The terminal receives a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information.

 5102. The terminal resides in the session parameter information, and the session mode is used to identify the session mode to initiate a session.

The session parameter information is a parameter involved in initiating a session, and at least includes a session destination address, and the initiating session is to initiate a session to the session destination address. In the embodiment of the present invention, before the step S101, the terminal may further include, by the terminal, sending a message for querying the session destination address to the server, where the message includes the session address of the terminal, and the server sends a notification message to the terminal according to the session address of the terminal.

 In the embodiment of the present invention, the session initiation instruction is executed in step S102 to automatically execute the session initiation instruction, or the terminal selects to execute the session initiation instruction according to the prompt of the notification message.

 In the embodiment of the present invention, the step S102 may further include: the session party corresponding to the session destination address receives the session initiated by the terminal, and initiates a call back to the terminal.

 The embodiment also provides a method for initiating a session, including:

 (1) generating a notification message, where the notification message includes a session mode identifier and session parameter information;

 (2) Sending the notification message to the terminal, the notification message is used to instruct the terminal to initiate a session in the session mode corresponding to the session mode according to the session parameter information.

 The session mode identifier includes: a voice call identifier, a videophone call identifier, a multimedia message identifier, a short message identifier, an instant message identifier, or an email identifier.

 The session parameter information includes at least a session destination address, and the initiating session is to initiate a session to the session destination address.

IP, IP-based voice) session or video telephony session, can also be MMS, SMS, IM, or EMAIL. When the session mode is a multimedia message, a short message, an instant message, or an email, the notification message may further include session content information, which is used to indicate that the terminal acquires the session content, and the session content may be content directly retrieved from the link, or It is the content after the terminal performs the operation. For example, the downloaded from the link may be a script file, and the content generated by the user after the selection operation is required as the content of the multimedia message.

 The server in the embodiment of the present invention may be a network call center, and the session destination address may be an enterprise customer service.

 The session destination address of the embodiment of the present invention may be a fixed telephone number, a mobile phone number, a URI (Uniform Resource Identifier), a SIP URI, an EMAIL address, or the like.

The notification message in the embodiment of the present invention may be implemented in multiple manners, such as a short message (SMS) mode, where a required SI (Service Indication) message and an APP-ID may be used. (Application-Id, application identification) data is carried in the short message body in the form of XML (extensible markup language), and can also be CPM (Converged IP Message), WAP PUSH (Wireless Application Protocol) PUSH, push message based on wireless application protocol), SIP PUSH (push message based on session initiation protocol) or other PUSH mode.

 The WAP PUSH implementation is used as an example to identify the session application in the PUSH message through the header field of the X-Wap-Application-Id. In this embodiment, the setting of the header field may be:

X-Wap-Application-Id: x-wap-application: session.ua, where session is the extended value, which identifies the module related to the session application in the terminal.

 In WAP PUSH, a DTD that PUSH messages may use during transmission.

The form of ( Document Type Definition) is as follows:

 <?xml version="1.0" encoding="UTF-8"?>

 <! ELEMENT si (indication, info?)>

 〈! ELEMENT indication (#PCDATA)>

 <!ATTLIST indication

 sessionMethod CDATA #IMPLIED

 To-address %URI; #IMPLIED

 Href%URI; ^IMPLIED

 Si-id CDATA #IMPLIED

 Created %Datetime; #IMPLIED

 Si-expires %Datetime; #IMPLIED

 Action (signal-none | signal-low | signal-medium | signal-high | delete)

 "signal-medium"

 >

 <!ELEMENT info (item+)>

 〈! ELEMENT item (#PCDATA)>

 <!ATTLIST item

Class NMTOKEN #REQUIRED 〈! ELEMENT si EMPTY>

 <!ATTLIST si

 sessionMethod CDATA #IMPLIED

 To-address CDATA #IMPLIED

 Href%URI; ^REQUIRED

 Action (execute-low | execute-high | cache) "execute-low"

 >

 〈! ENTITY % Datetime "CDATA">

 <!ENTITY % URI "CDATA">

 In the above DTD, the information content carried in the PUSH message is mainly specified:

SI's Indication, which includes:

 SessionMethod: For example, MMS session, SMS session, IM session, Email session, etc.

 To-address: The destination address of the session, such as mobile number, URI, SIP URI, EMAIL address, etc.

 The link address of the SI;

 SI message ID;

 The creation period of SI;

 The expiration date of the SI;

 The action that the SI needs for the terminal;

 SI Information, which includes:

 The information description of SI, and the importance of SI.

 SL (Service Loading) attribute information, including:

 SessionMethod: For example, MMS session, SMS session, IM session, Email session, etc.

 To-address: The destination address of the session, such as mobile number, fixed telephone number, URI, SIP URI, EMAIL add, etc.

 The hyperlink address of SL;

Actions and actions required for SL. According to the DTD described above, in the solution of the present invention, the PUSH message sent by the server to the terminal is as follows:

 <?xml version=" 1.0" encoding="UTF-8"?>

 <si>

 <indication href="http://mms_souce.com" Get the address of the tongue content

 sessionMethod="MMS " MMS ^ tongue mode

To-address=,,http:〃 destServer.example.com" Session to the server address createdd="2001-07-31T10: 13:00Z ^m

Si-expires= ^m 2001 -08-07T10: 13 :00Z'">

 </indication>

 </si>

 In the above example, it is an XML instance of an SI message encapsulated by a PUSH message. The XML data of the SI is mainly used to be encapsulated in the message body of the PUSH message as the specific content that the application needs to identify. In the PUSH message, the application to be processed is identified by the header field of the X-Wap-Application-Id. The PUSH terminal then hands over the PUSH message encapsulating the SI message to the relevant application according to the specific value of the APP-Id. For example: "X-Wap-Application-Id: x-wap-application: session.ua" indicates that the PUSH message is to be handed over to the session-related module in the terminal. This example only provides an example of carrying XML data containing SI messages in PUSH mode, or it can use other 7-load methods. For example, in the short message (SMS) mode, the required SI message and the APP-ID data may be carried in the short message body in the form of XML. For other methods such as SIP PUSH, CPM, etc., a similar method may also be adopted. Thoughts are consistent.

 In this example, after the terminal receives the message, the PUSH content is unpacked, and the related SI information body is extracted therefrom. For example, according to the information carried in the SI, if the sessionMethod="MMS", the terminal initiates the session by using the MMS session mode, the information in the SI hre{=http://mms_souce.co indicates the content of the session is http:〃 mms- Souce.com obtains, to- address = http:〃 destServer. example. com indicates that the destination address of the session is: http://destServer.example.com, the session is valid for 2001-08-07T10: 13 :00Z.

Then, the terminal fills in the session destination address into the MMS sending address, and sends the content obtained from the link as the session content to the destination address. Depending on the session mode and purpose, the information representation of the SI is different. The main function of the SI information is to indicate how the terminal processes the received PUSH message and complete the related session according to the content carried in the PUSH message.

 In this embodiment, the terminal automatically initiates a CS circuit domain session, a VoIP (voice over IP) session or a videophone session to the destination address according to the destination address and the session mode identifier in the notification message sent by the server. It can also be MMS, SMS, IM, or EMAIL.

 2 is a flowchart of a method according to a second embodiment of the present invention. Embodiment 2 of the present invention provides a specific application scenario of the method in the first embodiment: a server corresponding to a call center, and a session destination address corresponding to an enterprise customer service. Among them, the enterprise customer service does not bind the call service with the call center. The specific steps of the method in this embodiment are as follows:

 The S20 terminal sends a query request message for querying the enterprise customer service number to the call center, where the query request message includes the number of the terminal.

 This step can be accessed by the terminal through the enterprise portal link, enter the number of the terminal and submit it.

 5202. The call center receives the query request message, queries the corresponding enterprise customer service number in the query request message from the database, and sends the call related information to the terminal according to the terminal number in the form of a notification message. The notification message includes the session mode identifier and the customer service number of the query.

 5203. The terminal receives the notification message, and the session mode identifier automatically initiates a call to the enterprise customer service corresponding to the enterprise customer service number.

 In this step, according to the prompt in the notification message, a call for initiating the enterprise customer service corresponding to the enterprise customer service number according to the session instruction may be selected.

 5204. After receiving the call sent by the terminal, the enterprise customer service initiates a call back to the terminal.

 In this embodiment, the terminal queries the call center to query the customer service phone, and initiates a call to the enterprise customer service according to the enterprise customer service number in the notification message returned by the call center, and finally initiates a call back by the enterprise customer service, by which the terminal user can obtain The callback service of the enterprise customer service reduces the burden of the end user's call charges.

3 is a flowchart of a method according to Embodiment 3 of the present invention. This embodiment provides a call to an enterprise customer service through an IVR (Interactive Voice Response) server. Methods. The enterprise landline is not bound to the call center by the call center, but is bound to the IVR platform.

 5301. The terminal sends a query request message for querying the customer service number of the enterprise to the call center, where the query request message includes the number of the terminal.

 This step can be accessed by the terminal through the enterprise portal link, input the number of the terminal and submit it; or it can be accessed by the computer through the enterprise portal link, enter the terminal number and submit.

 5302. The call center receives the query request message, queries the corresponding enterprise customer service number in the query request message from the database, and sends the call related information to the terminal according to the terminal number in the form of a notification message. The notification message includes a session mode identifier and a customer service number of the query, and the enterprise customer service number is a number bound to the IVR server.

 5303. The terminal receives the notification message, and automatically initiates a call to the IVR server according to the voice call identifier and the number bound to the IVR server.

 In this step, the voice call identifier and the number bound to the IVR server may be selected in the notification message to initiate a call to the IVR server.

 S304. The IVR server establishes a call between the terminal and the enterprise customer service through a voice guiding process. Through the method of the embodiment, the terminal can query the number bound by the customer service and the IVR server, initiate a call to the number, and the IVR server establishes a call between the terminal and the customer service, so that the customer service is invisible to the terminal number, and the terminal user is protected. privacy.

 4 is a flowchart of a method according to Embodiment 4 of the present invention. In the embodiment of the present invention, the call center returns a hierarchical customer service phone corresponding to the button containing the branch according to the tree logic of the terminal logging in to the enterprise website. The enterprise landline is not bound to the call center by the call center.

 5401. The terminal sends a query request message for querying the enterprise customer service number to the call center, where the query request message includes the number of the terminal.

 This step can be accessed by the terminal through the enterprise portal link, input the number of the terminal and submit it; or it can be accessed by the computer through the enterprise portal link, enter the terminal number and submit.

5402. The call center receives the query request message, returns a hierarchical customer service number corresponding to the branch button according to the tree logic of the terminal logging in to the enterprise website, and sends the call related information to the terminal according to the terminal number in the form of a notification message. The notification message includes a hierarchical customer service number and a voice call identifier including a branch button. S403. The terminal receives the notification message, and automatically initiates a call to the enterprise customer service according to the voice call identifier and the hierarchical customer service number including the branch button.

 In this step, the terminal may also select to initiate a call to the enterprise customer service according to the voice call identifier and the hierarchical customer service number including the branch button according to the prompt in the notification message.

 Assume that the A enterprise switchboard is 123456, the customer service extension number corresponding to the P product department is 1, and the X-month product's customer monthly good number is 02, then the number returned in the notification message is 01012345678P1P02, where P is a special symbol in GSM, indicating Delay 10 seconds, generally used when dialing the extension number. The following is an example of a PUSH message received by the terminal:

 <?xml version=" 1.0" encoding="UTF-8"?>

 <si>

 <indication sessionMethod="CSCall"

 To-address="01012345678P 1 P02"

Created="2001-07-31T10: 13 :00Z ^,M

Si-expires='"2001-08-07T10: 13 :00Z ^m >

 You Are Calling ServiceCenter

 </indication>

 </si>

 According to the PUSH message, the terminal initiates the call process to the enterprise customer service: 010-12345678. After the switchboard is turned on, the terminal automatically dials 1 after 10 seconds to enter the first-level extension, and then automatically dials 02 to enter the second-level extension at intervals of 10 seconds. In this way, the customer directly talks to the customer service of the X series products.

 Through the method in this embodiment, the terminal can obtain the hierarchical customer service number containing the branch button, automatically initiate a call to the customer service, directly enter the required service area, and reduce the complexity of the operation of the terminal user.

 FIG. 5 is a flowchart of a method according to Embodiment 5 of the present invention. In the embodiment of the present invention, a session mode initiated by a terminal to a customer service is a multimedia message, where the enterprise landline is not bound to a call service by the call center.

 5501. The terminal receives a notification message sent by the server, where the notification message includes a multimedia message identifier, a multimedia message content related information, and a multimedia message destination address.

5502. The terminal acquires the content of the multimedia message according to the information related to the content of the multimedia message, and sends the multimedia message including the content of the multimedia message to the destination address of the multimedia message according to the multimedia message identifier. In this step, the terminal may select to obtain the MMS content according to the MMS content related information according to the prompt in the notification message, and send the MMS message including the MMS content to the MMS destination address.

 Take the WAP PUSH implementation as an example to illustrate the above process:

 The call application is identified by the header field of the X-Wap-Application-Id in the PUSH message. In this example, the header field setting mode can be:

 X-Wap- Application-Id: x-wap-applicati on: session.ua

 Where session is an extended value, which identifies the call related module in the terminal.

 In the WAP Push, the PUSH message may be in the form of a DTD that may be used in the transmission process. As shown in the DTD in the first embodiment, according to the DTD, in the embodiment of the present invention, the PUSH message sent by the server to the terminal is as follows:

 <?xml version="1.0" encoding="UTF-8"?>

 <si>

 <indication href=,,http:〃 mms— souce.com" Get the address of the call content sessionMethod="MMS" MMS call mode

 To-address="http:〃 destServer.example.com" Call to the server

Created="2001-07-31T10: 13 :00Z ^,M

 Si-expires='"2001 -08-07T 10: 13 :00Z'">

 </indication>

 </si>

 In the above example, it is an XML instance of an SI message encapsulated by a PUSH message. The XML data of the SI is mainly used to be encapsulated in the message body of the PUSH message as the specific content that the application needs to identify. In the PUSH message, the application to be processed is identified by the header field of the X-Wap-Application-Id. The PUSH client then hands over the PUSH message encapsulating the SI message to the relevant application according to the specific value of the APP-Id. An example is provided: "X-Wap-Application-Id: x-wap-application: session.ua", indicating that the PUSH message is to be handed over to the call application module.

In this example, after receiving the message, the terminal unpacks the PUSH content and extracts the related SI information body. According to the information carried in the SI, the terminal adopts the MMS caller. (by sessionMethod="MMS"), the content of the MMS should be obtained from the link: http:〃 mms_souce.com ( i .^ re{=http://mms_souce.com^-^ ) , the destination address of the call is : http://destServer.example.com (represented by to-address=" http:〃 destServer. example, com" ), the call is valid for 2001 -08-07Τ10: 13:00Ζ.

 The operation performed by the terminal may be: taking out the call content from the link http: 〃 mms_souce.com; triggering the MMS-related function, filling the call destination address into the MMS sending address, filling the call content into the MMS sending content, wherein the call content may be It is the original content retrieved from the link http://mms_souce.com, or it may be the content processed by the user or the calling application module. For example, the downloaded from the link may be a script file, which needs to be generated by the user after the selection operation. Content as MMS content. Finally, the MMS is sent to the destination address.

 The form of SI information expression will vary depending on the specific purpose and method. The SI is mainly used to instruct the call application module how to process the PUSH message, thereby completing the related call according to the content carried in the PUSH message.

 It should be noted that the WAP PUSH mode in this embodiment is only an example, and the notification message may be implemented in multiple manners, such as a short message (SMS) mode, where the required SI message and the APP-ID data may be in the form of XML. It is carried in the short message body, and can also be a CPM converged IP message, WAP PUSH, SIP PUSH or other PUSH mode. The MMS session in this embodiment is only an example, and a session mode such as short message (SMS), instant message (IM), and e-mail (EMAIL) may be used, and the steps involved are similar.

 With the method of the embodiment, the terminal can automatically send a multimedia message (MMS) to the MMS destination address by using the MMS destination address, the MMS content related information, and the MMS identity in the PUSH message. Similarly, the method in this embodiment can also be used to The destination address automatically sends a short message (SMS), instant message (IM) or email (EMAIL).

 FIG. 6 is a schematic structural diagram of Embodiment 1 of a terminal according to the present invention.

 The terminal includes a message receiving unit 61, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information, and the session initiating unit 62 is configured to identify the session mode according to the session parameter information in the notification message. The corresponding session mode initiates a session.

Optionally, the foregoing message receiving unit 61 further includes: a destination address receiving subunit 711, configured to: The session initiating unit 62 is further configured to: according to the session parameter information, optionally, the terminal further includes: a query message sending unit 73, configured to send a message for querying the session destination address to the server, where the query session destination is The address of the message includes the session address of the terminal.

 Optionally, the session initiation unit 62 further includes: a first initiating unit 721, configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier.

 Optionally, the session initiation unit 62 further includes: a second initiating unit 722, configured to send a multimedia message, a short message, an instant message, or an email according to the session parameter information and the session identifier.

 Optionally, the message receiving unit 61 further includes: a session content information receiving unit 712, configured to receive the content information sent by the server, where the tongue initiating unit further includes: a tongue content acquiring unit 723, configured to The session content information acquires the content of the MMS, short message, instant message or email.

 Optionally, the session initiation unit further includes: an initiation confirmation unit 724, configured to prompt whether to initiate a tongue, and if yes, trigger the initiation of the tongue.

 Figure Ί is a schematic structural diagram of a second embodiment of the terminal of the present invention.

 The terminal 70 includes a message receiving unit 61, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information, and the session initiating unit 62 is configured to use the session mode according to the session parameter information in the notification message. Identifies the corresponding session mode to initiate a session.

 The message receiving unit 61 further includes: a destination address receiving subunit 711, configured to receive a session destination address; and a tongue content information receiving unit 712, configured to receive session content information sent by the server.

 The tongue initiating unit 62 further includes: a first initiating unit 721, configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier; the second initiating unit 722, configured to send the multimedia message according to the session parameter information and the session identifier, a short message, an instant message or an email; a session content obtaining unit 723, configured to acquire content of the MMS, short message, instant message or email according to the session content information; and an initiation confirmation unit 724, configured to prompt whether to initiate a session If yes, the trigger initiates a tongue.

The foregoing terminal further includes: a query message sending unit 73, configured to send a message for querying a session destination address to the server, where the message of the query session destination address includes a session address of the terminal. The notification message in the foregoing terminal embodiment may be implemented in multiple manners. For example, in the short message (SMS) mode, the required SI message and the APP-ID data may be carried in the short message body in the form of XML, and may also be a converged IP. Message CPM, WAP PUSH, SIP PUSH or other PUSH mode.

 FIG. 8 is a schematic structural diagram of Embodiment 1 of a server according to the present invention.

 The server includes: a message generating unit 81, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information, and a message sending unit 82, configured to send the notification message, where the notification message is used to indicate the terminal according to the session The parameter information is used to identify the corresponding session mode in the session mode.

 FIG. 9 is a schematic structural diagram of Embodiment 2 of a server according to the present invention.

 The server includes: a message generating unit 81, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information, and a message sending unit 82, configured to send the notification message, where the notification message is used to indicate the terminal according to the session Parameter information, in the session mode, identifies the corresponding session mode to initiate a session.

 The message sending unit 82 further includes a destination address sending subunit 921, configured to send a session destination address of the session initiated by the terminal.

 The server further includes: a query message receiving unit 93, configured to receive a message for querying a destination address of the session sent by the terminal, where the message for querying the destination address of the session includes a session address of the terminal.

 The server further includes: a querying unit 94, configured to query and acquire the session destination address according to the message of the query session destination address; the terminal address extraction unit 95 is configured to extract the terminal in the query session destination address The message sending unit 82 is further configured to send a notification message according to the session address of the terminal.

 The notification message of the embodiment of the server is implemented in a plurality of manners. For example, in the short message (SMS) mode, the required SI message and the APP-ID data may be carried in the short message body in the form of XML, or may be Converged IP messaging CPM, WAP PUSH, SIP PUSH or other PUSH modes.

 Please refer to FIG. 11 , which is a schematic structural diagram of a network system according to an embodiment of the present invention.

 As shown in Figure 11, the network system includes:

The terminal 1101 is configured to receive a notification message, where the notification message includes a session mode identifier and session parameter information, and according to the session parameter information in the notification message, the session mode is marked. Identify the corresponding session mode to initiate a session;

 The server 1102 is configured to generate the notification message and send the message to the terminal.

 The terminal 1101 has the configuration shown in Fig. 6 or Fig. 7, and the server 1102 has the configuration shown in Fig. 8 or Fig. 9 described above.

 FIG. 10 is a schematic flowchart of a method according to Embodiment 6 of the present invention, where the steps of the embodiment are:

 5601. The terminal receives a notification message sent by the server, where the notification message includes a short message identifier, a short message content related information, and a short message destination address.

 S602. The terminal acquires the short message content according to the short message content related information, and sends the short message including the short message content to the short message destination address according to the short message identifier.

 When the embodiment is applied to the dynamic content distribution (DCD) service field, the server may be a DCD server, and the short message content related information delivered by the DCD server includes information that needs feedback from the terminal or information that needs to be selected by the terminal, and is implemented. In the example, the short message is used as an example. The session mode identifier in the notification message may also be an identifier of another DCD message, such as a multimedia message identifier. The session mode corresponding to the DCD message identifier includes a short message, a multimedia message, and a voice provided in the DCD service. , videophones, emails, instant messages, and messages defined by the DCD itself. The DCD self-defined message includes a DCD uplink message, where the uplink message includes: a callback mode, a callback content, a destination address, and an extension field. The content of the callback can be a script file, or a URL (Uniform Resource Locator), or text, pictures, video, and the like. The channel through which the terminal sends the short message may be a DCD channel.

This embodiment can also be applied to the RME (Rich Media Environment) service. In this case, the server is an RME server (for example, an RME service survey server), and the short message content information sent by the RME server includes terminal feedback. The information or the information that needs to be selected by the terminal. In the embodiment, the short message is only an example of the RME message, and the corresponding session mode of the RME message includes the short message, the MMS, the voice, the video phone, and the email provided in the RME service. Messages such as instant messages and messages defined by the RME itself. The RME self-defined message includes an RME uplink message, where the uplink message includes: a callback session mode, a callback content, a destination address, and an extension field. The content of the callback can be a script file, or it can be a URL, or a text, a picture, a video, etc. The embodiment can also be applied to the mobile phone TV service field. For example, in the interactive service of the mobile phone, the server needs to obtain the voting of the terminal user, and the server can send the voting information to the terminal in the form of a notification message, and the terminal receives the notification. After the message, the terminal obtains the short message content according to the short message content related information in the notification message (such as the information that the terminal needs to feed back or the information that the terminal needs to select), and sends the short message content to the short message destination address according to the short message identifier. Message. The session mode adopts a short message as an example. The session mode corresponding to the mobile TV message identifier includes a multimedia message, an HTTP (Hypertext Transfer Protocol) message, a BCAST (Broadcast Multimedia Broadcast Service) interactive message, and a USSD (Unstructred Supplementary Service). Data unstructured supplementary data services) Messages, etc.

 An example of the PUSH message in the embodiment is as follows:

 <?xml version=" 1.0" encoding="UTF-8"?>

 <si>

 Inductive href="http://sms souce.com" Get the address of the user content sessionMethod="SMS " SMS call mode

 To-address=,,http:〃 destServer.example.com" Feedback to the server address

 Created="2001 -07-31 T 10: 13 :00Ζ"'

 Si-expires='"2001 -08-07T 10: 13 :00Z'">

 </indication>

 <script>

 Added script file

 </script>

 </si>

In the above example, it is an XML instance of an SI message encapsulated by a PUSH message. The XML data of the SI is mainly used to be encapsulated in the message body of the PUSH message as the specific content that the application needs to identify. In the PUSH message, the application to be processed is identified by the header field of the X-Wap-Application-Id. The PUSH client then forwards the PUSH message encapsulating the SI message to the relevant application according to the specific value of the APP-Id. Provide a measure J ^: "X-Wap- Application-Id: x-wap-application:session.ua".

 The indication.href in this embodiment uses a URL, which is used to obtain user content. For example, the content can be a script file, the user obtains a script file according to the connection, and completes the feedback according to the script file. You can also add a script file directly to the XML to guide the user through the feedback. The added XML needs to add corresponding elements to the DTD. As shown below: <?xml version="1.0" encoding="UTF-8"?>

 <! ELEMENT si (indication, info?)>

 <!ELEMENT indication (#PCDATA)>

 <!ATTLIST indication

 Cbm CDATA #IMPLIED callback method

 To-address CDATA IMPLIED callback destination address

 Href %URI; IMPLIED

 Si-id CDATA #IMPLIED

 Created %Datetime; #IMPLIED

 Si-expires %Datetime; #IMPLIED

 Action (signal-none | signal-low | signal-medium | signal-high | delete)

 "signal-medium"

 >

 <! ELEMENT script ANY> added script file element

 <!ELEMENT info (item+)>

 <!ELEMENT item (#PCDATA)>

 <!ATTLIST item

 Class NMTOKEN ^REQUIRED

 >

 <! ELEMENT si EMPTY>

 <!ATTLIST si

 Cbm CDATA #IMPLIED

 To-address CDATA IMPLIED

Href %URI; ^REQUIRED Action (execute-low | execute-high | cache) "execute-low"

 >

 <! ENTITY % Datetime "CDATA">

 <! ENTITY % URI "CDATA"> where you can also add an element to indicate the purpose of the ongoing operation after the callback destination address. The element can be of the form: " description CDATA #IMPLIED,, .

 It should be noted that the WAP PUSH mode in this embodiment is only an example, and the notification message may be implemented in multiple manners, such as a short message (SMS) mode, where the required SI message and the APP-ID data may be in the form of XML. It is carried in the short message body, and can also be a CPM converged IP message, WAP PUSH, SIP PUSH or other PUSH mode.

 According to the method, the terminal, the server, and the network system of the one or more embodiments of the present invention, the terminal implements the session mode identifier and the session parameter information in the notification message sent by the server, automatically or by the user, selecting to initiate the destination address. In the session, the terminal can also actively query the server to obtain the destination address. The session mode used by the terminal can be a CS circuit domain session, a VoIP (voice over IP) session or a videophone session, and can be initiated by the session destination. Callback, which reduces the burden of the end user's call cost, can also establish a session through the IVR server, so that the session destination party is invisible to the terminal's session address, protecting the privacy of the end user; the session mode can also use MMS (MMS), short message (SMS), instant message (IM) or email (EMAIL), and can obtain the content of the tongue according to the content information in the notification message. The invention simplifies the operation of the user operation initiation tongue, and reduces the adverse effect on the final transaction success rate due to the complicated operation with the enterprise customer service session.

 The above is a description of specific embodiments of the present invention, and the method of the present invention may be appropriately modified in a specific implementation process to suit the specific needs of the specific situation. Therefore, it is to be understood that the specific embodiments of the present invention are not intended to limit the scope of the invention.

Claims

Rights request  A method for initiating a session, characterized in that  Receiving a notification message sent by the server, where the notification message includes a session mode identifier and session parameter information;  And according to the session parameter information in the notification message, the session is initiated by using the session mode to identify a corresponding session mode.  2. The method according to claim 1, wherein the session mode identifier comprises: a voice call identifier, a videophone call identifier, a multimedia message identifier, a short message identifier, an instant message identifier, or an email identifier.  3. The method according to claim 1, wherein the session parameter information includes at least a session destination address, and the initiating session is to initiate a session to the session destination address.  4. The method according to claim 3, wherein the session destination address is a fixed telephone number, or a mobile phone number, or a uniform resource identifier URI, or a session initiation protocol uniform resource identifier SIP URI, or an email. Address EMAIL address <,  The method according to claim 3, wherein the initiating a session to the session destination address is: automatically initiating a session to the session destination address, or selecting to the session according to the prompt of the notification message The destination address initiates a session.  6. The method of claim 3 wherein:  The server is a dynamic content distribution DCD server, and the session mode identifier is a DCD message identifier; or  The server is a rich media RME server, and the session mode identifier is an RME message label or  The server is a mobile TV server, and the session mode identifier is a mobile TV message identifier.  7. The method according to claim 3, wherein the server is a network call center, and the session destination address corresponds to an enterprise customer service.  The method according to claim 7, wherein the receiving the notification message sent by the server further comprises: Sending, by the server, a message for querying a destination address of the session, where the destination address of the query session The message includes the session address of the terminal.  The method of claim 8, wherein the sending the message to the server to query the destination address of the session comprises: entering, by the terminal, a link through the enterprise website, inputting a session address of the terminal, and submitting the Query the message of the session destination address.  10. The method according to claim 9, wherein the session destination address is a hierarchical customer service number corresponding to the tree logic of the terminal login enterprise website and having a branch button.  The method according to claim 7, wherein the session mode identifier is a voice call identifier or a videophone call identifier, and the session mode corresponding to the session mode identifier is sent to the enterprise guest month. To make a voice call or a videophone call to the enterprise customer.  The method according to claim 11, wherein after the initiating the session by the session mode to the enterprise customer service, the method further comprises: receiving the back of the enterprise customer service initiated according to the session initiated by the terminal call.  The method of claim 12, wherein the session destination address is a number bound by the enterprise customer service and the interactive voice response IVR server, and the session mode corresponding to the session mode identifier is The session destination address initiates a session, in which the terminal initiates a call to the IVR server in the session mode, and the IVR server establishes a call between the terminal and the enterprise customer service through a voice guidance process.  The method according to claim 7, wherein the session mode identifier is a multimedia message identifier, a short message identifier, an instant message identifier, or an email identifier, and the session mode is used to identify a session mode to the session. The destination address initiates a session to send a multimedia message, a short message, an instant message, or an email to the enterprise customer service.  The method according to claim 14, wherein the session parameter information further includes session content information, and is used to instruct the terminal to acquire the content of the MMS, short message, instant message or email.  The method according to any one of claims 1 to 15, wherein the notification message comprises a push message WAP PUSH based on a wireless application protocol, or a short message SMS, or a push message based on a session initiation protocol SIP PUSH , or merge IP message CPM.  17. A method for initiating a session, the method comprising: Generating a notification message, where the notification message includes a session mode identifier and session parameter information; And sending the notification message to the terminal, where the notification message is used to instruct the terminal to initiate a session in the session mode corresponding to the session mode according to the session parameter information.  18. The method of claim 17 wherein:  The session mode identifier includes: a voice call identifier, a videophone call identifier, a multimedia message identifier, a short message identifier, an instant message identifier, or an email identifier.  The method according to claim 17 or 18, wherein the session parameter information comprises at least a session destination address, and the initiating session is to initiate a session to the session destination address.  20. The method according to claim 19, wherein the session destination address is a fixed telephone number, or a mobile phone number, or a uniform resource identifier URI, or a session initiation protocol uniform resource identifier SIP URI, or an email. Address EMAIL address <,  21. A terminal, comprising:  a message receiving unit, configured to receive a notification message sent by the server, where the notification message includes a session mode identifier and a tongue parameter information;  The session initiating unit is configured to initiate a session by using the session mode to identify a corresponding session mode according to the session parameter information in the notification message.  The terminal according to claim 21, wherein the message receiving unit further comprises: a destination address receiving subunit, configured to receive a session destination address; the session initiating unit is specifically configured to use the session parameter information And initiating a session to the session destination address by using the session mode to identify a corresponding session mode.  The terminal according to claim 22, wherein the terminal further includes: a query message sending unit, configured to send a message for querying a session destination address to the server, where the message for querying the session destination address includes the The session address of the terminal.  The terminal according to claim 21, wherein the session initiating unit further comprises: a first initiating unit, configured to initiate a voice call or a videophone call according to the session parameter information and the session identifier.  The terminal according to claim 21, wherein the session initiating unit further comprises: a second initiating unit, configured to send a multimedia message, a short message, an instant message, or according to the session parameter information and the session identifier. e-mail. 26. The terminal of claim 25, wherein: The message receiving unit further includes a session content information receiving unit, configured to receive session content information sent by the server;  The tongue initiation unit further includes a tongue content acquisition unit configured to acquire content of the multimedia message, short message, instant message or email according to the tongue content information.  The terminal according to claim 21, wherein the session initiating unit further comprises: an initiation confirmation unit, configured to prompt whether to initiate the session, and if yes, triggering to initiate the session.  The terminal according to any one of claims 21 to 27, wherein the notification message comprises a push message WAP PUSH based on a wireless application protocol, or a short message SMS, or a push message based on a session initiation protocol SIP PUSH , or merge IP message CPM.  29. A server, comprising:  a message generating unit, configured to generate a notification message, where the notification message includes a session mode identifier and session parameter information;  The message sending unit is configured to send the notification message, where the notification message is used to instruct the terminal to initiate a session in the session mode by using the session mode identifier according to the session parameter information.  The server according to claim 29, wherein the message sending unit further comprises:  The destination address sending subunit is configured to send a session destination address of the session initiated by the terminal. The server according to claim 30, wherein the server further comprises: a query message receiving unit, configured to receive a message for querying a destination address of the session sent by the terminal, where the message for querying the destination address of the session includes The session address of the terminal;  a querying unit, configured to query and obtain the session destination address according to the message of the query session destination address received by the query message receiving unit;  a terminal address extracting unit, configured to extract a session address of the terminal in the destination address of the query session; The server according to any one of claims 29 to 31, wherein the notification message comprises a push message WAP PUSH based on a wireless application protocol, or a short message SMS, or a push message based on a session initiation protocol SIP PUSH , or merge IP message CPM. 33. A network system, comprising: a terminal, configured to receive a notification message, where the notification message includes a session mode identifier and session parameter information, and according to the session parameter information in the notification message, the session is initiated by using the session mode to identify a session mode;  a server, configured to generate the notification message and send the message to the terminal.