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WO2009048260A3 - Visual ars service system and method enabled by mobile terminal's call control function - Google Patents

Visual ars service system and method enabled by mobile terminal's call control function Download PDF

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Publication number
WO2009048260A3
WO2009048260A3 PCT/KR2008/005907 KR2008005907W WO2009048260A3 WO 2009048260 A3 WO2009048260 A3 WO 2009048260A3 KR 2008005907 W KR2008005907 W KR 2008005907W WO 2009048260 A3 WO2009048260 A3 WO 2009048260A3
Authority
WO
WIPO (PCT)
Prior art keywords
service
user
terminal
vars
control function
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/KR2008/005907
Other languages
French (fr)
Other versions
WO2009048260A2 (en
Inventor
Yong-Jin Kim
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
CALL GATE CO Ltd
Original Assignee
CALL GATE CO Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from KR1020070102955A external-priority patent/KR100936757B1/en
Priority to CN2008801112064A priority Critical patent/CN101822034B/en
Priority to US12/682,502 priority patent/US8437747B2/en
Priority to BRPI0816568A priority patent/BRPI0816568A2/en
Priority to EP08836869.1A priority patent/EP2201749B1/en
Priority to CA2700453A priority patent/CA2700453C/en
Application filed by CALL GATE CO Ltd filed Critical CALL GATE CO Ltd
Priority to AU2008311548A priority patent/AU2008311548B2/en
Priority to JP2010528801A priority patent/JP5134689B2/en
Publication of WO2009048260A2 publication Critical patent/WO2009048260A2/en
Publication of WO2009048260A3 publication Critical patent/WO2009048260A3/en
Anticipated expiration legal-status Critical
Priority to US13/795,766 priority patent/US8693997B2/en
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/75—Indicating network or usage conditions on the user display
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/38—Displays
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42391—Systems providing special services or facilities to subscribers where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

Disclosed is a system and a method for providing a Visual ARS (VARS) service by using a call control function of a mobile communication terminal. In the system and the method, a user of a terminal can select an existing voice guidance service or an available visual guidance service when trying a call connection to a telephone number of an existing call center. When selecting a visual guidance service, an originator receives an ARS service on a screen of the terminal of the originator. Accordingly, the user can receive and use the VARS service according to the user's selection by using a mobile communication network, so that the user can handle a task requested on a screen of the terminal. Hence, it is possible to overcome the disadvantage of a limited voice guidance-centered ARS service that a call center currently provides in a stereotyped manner regardless of the generation development of terminals. Also, it is possible to provide various VARS services with the development of mobile communication terminals.
PCT/KR2008/005907 2007-07-13 2008-10-08 Visual ars service system and method enabled by mobile terminal's call control function Ceased WO2009048260A2 (en)

Priority Applications (8)

Application Number Priority Date Filing Date Title
JP2010528801A JP5134689B2 (en) 2007-10-12 2008-10-08 Screen ARS service providing system through call control function of mobile communication terminal and operation method thereof
US12/682,502 US8437747B2 (en) 2007-07-13 2008-10-08 Visual ARS service system and method enabled by mobile terminal's call control function
BRPI0816568A BRPI0816568A2 (en) 2007-10-12 2008-10-08 "ars visual service system and method enabled by handset call control function"
EP08836869.1A EP2201749B1 (en) 2007-07-13 2008-10-08 Visual ars service system and method enabled by mobile terminal's call control function
CA2700453A CA2700453C (en) 2007-10-12 2008-10-08 Visual ars service system and method enabled by mobile terminal's call control function
CN2008801112064A CN101822034B (en) 2007-07-13 2008-10-08 Visual ARS service system and method enabled by call control function of mobile terminal
AU2008311548A AU2008311548B2 (en) 2007-07-13 2008-10-08 Visual ARS service system and method enabled by mobile terminal's call control function
US13/795,766 US8693997B2 (en) 2007-10-12 2013-03-12 Visual ARS service system and method enabled by mobile terminal's call control function

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
KR10-2007-0102955 2007-10-12
KR1020070102955A KR100936757B1 (en) 2007-07-13 2007-10-12 Screen ARS service providing system through call control function of mobile communication terminal and its operation method

Related Child Applications (2)

Application Number Title Priority Date Filing Date
US12/682,502 A-371-Of-International US8437747B2 (en) 2007-07-13 2008-10-08 Visual ARS service system and method enabled by mobile terminal's call control function
US13/795,766 Continuation US8693997B2 (en) 2007-10-12 2013-03-12 Visual ARS service system and method enabled by mobile terminal's call control function

Publications (2)

Publication Number Publication Date
WO2009048260A2 WO2009048260A2 (en) 2009-04-16
WO2009048260A3 true WO2009048260A3 (en) 2009-06-11

Family

ID=40550551

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/KR2008/005907 Ceased WO2009048260A2 (en) 2007-07-13 2008-10-08 Visual ars service system and method enabled by mobile terminal's call control function

Country Status (5)

Country Link
US (1) US8693997B2 (en)
JP (1) JP5134689B2 (en)
BR (1) BRPI0816568A2 (en)
CA (1) CA2700453C (en)
WO (1) WO2009048260A2 (en)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR101175536B1 (en) * 2012-01-12 2012-09-13 이세용 System for offering ars interlocking data method of the same
KR101370770B1 (en) * 2013-07-10 2014-03-06 주식회사 바이오스페이스 Method and system for downloading application
CN103428377A (en) * 2013-08-08 2013-12-04 郑圣培 Visible IVR (Interactive Voice Response) implementation method and system
WO2015041449A1 (en) * 2013-09-17 2015-03-26 (주)티아이스퀘어 System and method for providing visual ars service
KR102158019B1 (en) * 2013-10-16 2020-09-21 삼성전자 주식회사 Method and apparatus for providing ars service
KR101977670B1 (en) * 2014-01-21 2019-05-13 삼성전자주식회사 Composite ars service providing method and apparatus
CN105187684B (en) * 2015-07-29 2018-11-30 珠海奔图电子有限公司 The image formation system and image forming method that instant messaging information is parsed
GB201603807D0 (en) * 2016-03-04 2016-04-20 Microsoft Technology Licensing Llc Communication between applications

Citations (4)

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Publication number Priority date Publication date Assignee Title
US20030074198A1 (en) * 2001-10-12 2003-04-17 Lester Sussman System and method for integrating the visual display of text menus for interactive voice response systems
KR20040018872A (en) * 2002-08-27 2004-03-04 엘지전자 주식회사 Automatic response service method using voice and text
KR20040079638A (en) * 2003-03-08 2004-09-16 주식회사데이콤 System and method for voice and text complex ars service
KR20060002410A (en) * 2004-07-02 2006-01-09 (주)로직스테크놀로지 A method for providing an automatic answering service by text to a mobile terminal user

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US6564321B2 (en) * 1995-04-28 2003-05-13 Bobo Ii Charles R Systems and methods for storing, delivering, and managing messages
EP0795246A4 (en) * 1994-12-02 2000-04-26 Voice Control Systems Inc Intelligent call processing platform for home telephone system
JPH09331389A (en) * 1996-06-12 1997-12-22 Hitachi Ltd Telemarketing system
US5912952A (en) * 1996-06-27 1999-06-15 At&T Corp Voice response unit with a visual menu interface
JPH11146080A (en) * 1997-11-10 1999-05-28 Ntt Data Corp Information service system utilizing position information of mobile communication terminal
US7685252B1 (en) * 1999-10-12 2010-03-23 International Business Machines Corporation Methods and systems for multi-modal browsing and implementation of a conversational markup language
JP2001211437A (en) * 2000-01-28 2001-08-03 Mitsubishi Electric Corp Multimedia CTI system
JP3266602B1 (en) * 2000-10-30 2002-03-18 洋一 奥寺 Address inquiry system, computer program product and method thereof
JP2004193809A (en) * 2002-12-10 2004-07-08 Matsushita Electric Ind Co Ltd Communication device
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Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030074198A1 (en) * 2001-10-12 2003-04-17 Lester Sussman System and method for integrating the visual display of text menus for interactive voice response systems
KR20040018872A (en) * 2002-08-27 2004-03-04 엘지전자 주식회사 Automatic response service method using voice and text
KR20040079638A (en) * 2003-03-08 2004-09-16 주식회사데이콤 System and method for voice and text complex ars service
KR20060002410A (en) * 2004-07-02 2006-01-09 (주)로직스테크놀로지 A method for providing an automatic answering service by text to a mobile terminal user

Also Published As

Publication number Publication date
US20130217368A1 (en) 2013-08-22
JP5134689B2 (en) 2013-01-30
WO2009048260A2 (en) 2009-04-16
CA2700453C (en) 2014-05-27
JP2011501499A (en) 2011-01-06
BRPI0816568A2 (en) 2015-12-15
CA2700453A1 (en) 2009-04-16
US8693997B2 (en) 2014-04-08

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