WO2004049221A8 - Solution information for knowledge management system - Google Patents

Solution information for knowledge management system

Info

Publication number: WO2004049221A8
Authority: WO; WIPO (PCT)
Prior art keywords: management system; knowledge management; solution information; information; solution
Prior art date: 2002-11-27
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.): Ceased

Application number

PCT/IB2003/006448

Other languages

French (fr)

Other versions

WO2004049221A2 (en

Inventor

Gregory S Reid

Timothy Ringo

David P Lane

Elizabeth H Lian

Daniel C Farrell

Craig Fenton

Elise Shearing

Randy Bell

Sevasti Wong

Anthony Lingham

Audrey Forrester

William S Ives

Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)

Accenture Global Services GmbH

Original Assignee

Accenture Global Services GmbH

Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)

2002-11-27

Filing date

2003-11-26

Publication date

2004-08-26

2002-11-27 Priority claimed from US10/306,248 external-priority patent/US8275811B2/en

2002-11-27 Priority claimed from US10/306,705 external-priority patent/US20040100493A1/en

2003-11-26 Application filed by Accenture Global Services GmbH filed Critical Accenture Global Services GmbH

2003-11-26 Priority to AU2003300686A priority Critical patent/AU2003300686B2/en

2003-11-26 Priority to EP03811847A priority patent/EP1570403A2/en

2003-11-26 Priority to CA002507619A priority patent/CA2507619A1/en

2003-11-26 Priority to JP2004554863A priority patent/JP5000849B2/en

2004-06-10 Publication of WO2004049221A2 publication Critical patent/WO2004049221A2/en

2004-08-26 Publication of WO2004049221A8 publication Critical patent/WO2004049221A8/en

2005-05-27 Anticipated expiration legal-status Critical

Status Ceased legal-status Critical Current

Classifications

- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

Business, Economics & Management (AREA)
Strategic Management (AREA)
Engineering & Computer Science (AREA)
Accounting & Taxation (AREA)
Development Economics (AREA)
Finance (AREA)
Economics (AREA)
Game Theory and Decision Science (AREA)
Entrepreneurship & Innovation (AREA)
Marketing (AREA)
Physics & Mathematics (AREA)
General Business, Economics & Management (AREA)
General Physics & Mathematics (AREA)
Theoretical Computer Science (AREA)
Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Management, Administration, Business Operations System, And Electronic Commerce (AREA)

PCT/IB2003/006448 2002-11-27 2003-11-26 Solution information for knowledge management system Ceased WO2004049221A2 (en)

Priority Applications (4)

Application Number	Priority Date	Filing Date	Title
AU2003300686A AU2003300686B2 (en)	2002-11-27	2003-11-26	Solution information for knowledge management system
EP03811847A EP1570403A2 (en)	2002-11-27	2003-11-26	Solution information for knowledge management system
CA002507619A CA2507619A1 (en)	2002-11-27	2003-11-26	Solution information for knowledge management system
JP2004554863A JP5000849B2 (en)	2002-11-27	2003-11-26	Solution information for knowledge management systems

Applications Claiming Priority (4)

Application Number	Priority Date	Filing Date	Title
US10/306,248 US8275811B2 (en)	2002-11-27	2002-11-27	Communicating solution information in a knowledge management system
US10/306,705 US20040100493A1 (en)	2002-11-27	2002-11-27	Dynamically ordering solutions
US10/306,248		2002-11-27
US10/306,705		2002-11-27

Publications (2)

Publication Number	Publication Date
WO2004049221A2 WO2004049221A2 (en)	2004-06-10
WO2004049221A8 true WO2004049221A8 (en)	2004-08-26

Family

ID=32396721

Family Applications (1)

Application Number	Title	Priority Date	Filing Date
PCT/IB2003/006448 Ceased WO2004049221A2 (en)	2002-11-27	2003-11-26	Solution information for knowledge management system

Country Status (5)

Country	Link
EP (1)	EP1570403A2 (en)
JP (2)	JP5000849B2 (en)
AU (1)	AU2003300686B2 (en)
CA (1)	CA2507619A1 (en)
WO (1)	WO2004049221A2 (en)

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US7769622B2 (en)	2002-11-27	2010-08-03	Bt Group Plc	System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator
US7418403B2 (en)	2002-11-27	2008-08-26	Bt Group Plc	Content feedback in a multiple-owner content management system
US8768921B2 (en)	2011-10-20	2014-07-01	International Business Machines Corporation	Computer-implemented information reuse
KR101316711B1 (en)	2012-02-17	2013-10-10	심재훈	The system which supports a on-line contact process between the users
JP7231317B2 (en) *	2016-12-21	2023-03-01	ヤフー株式会社	Estimation device, estimation method and estimation program
CN113781068B (en) *	2021-09-09	2024-05-14	平安科技（深圳）有限公司	Online problem solving method, device, electronic equipment and storage medium

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number	Priority date	Publication date	Assignee	Title
US4905163A (en) *	1988-10-03	1990-02-27	Minnesota Mining & Manufacturing Company	Intelligent optical navigator dynamic information presentation and navigation system
US5745895A (en) *	1994-06-21	1998-04-28	International Business Machines Corporation	Method for association of heterogeneous information
US6272507B1 (en) *	1997-04-09	2001-08-07	Xerox Corporation	System for ranking search results from a collection of documents using spreading activation techniques
US6012056A (en) *	1998-02-18	2000-01-04	Cisco Technology, Inc.	Method and apparatus for adjusting one or more factors used to rank objects
JP3450175B2 (en) *	1998-02-19	2003-09-22	富士通株式会社	Operator response scenario system
JP3702414B2 (en) *	1999-08-11	2005-10-05	株式会社日立製作所	Information search support method, computer-readable storage medium, and information search device
JP2001273432A (en) *	2000-01-20	2001-10-05	Ok Web Inc	Bulletin board system by means of computer network utilization
WO2002073331A2 (en) *	2001-02-20	2002-09-19	Semantic Edge Gmbh	Natural language context-sensitive and knowledge-based interaction environment for dynamic and flexible product, service and information search and presentation applications

2003
- 2003-11-26 WO PCT/IB2003/006448 patent/WO2004049221A2/en not_active Ceased
- 2003-11-26 EP EP03811847A patent/EP1570403A2/en not_active Ceased
- 2003-11-26 AU AU2003300686A patent/AU2003300686B2/en not_active Ceased
- 2003-11-26 CA CA002507619A patent/CA2507619A1/en not_active Abandoned
- 2003-11-26 JP JP2004554863A patent/JP5000849B2/en not_active Expired - Lifetime
2009
- 2009-01-15 JP JP2009006869A patent/JP2009134737A/en active Pending

Also Published As

Publication number	Publication date
JP2006508451A (en)	2006-03-09
EP1570403A2 (en)	2005-09-07
WO2004049221A2 (en)	2004-06-10
AU2003300686B2 (en)	2007-09-20
CA2507619A1 (en)	2004-06-10
JP5000849B2 (en)	2012-08-15
JP2009134737A (en)	2009-06-18
AU2003300686A1 (en)	2004-06-18

Publication	Publication Date	Title
AU2003225984A1 (en)	2003-10-13	Information management system
AU2003296056A1 (en)	2004-07-14	Information management system
AU2003217888A1 (en)	2003-09-22	Emergency information management system
AU2003295367A1 (en)	2004-06-07	Digital-rights management system
AU2003243291A1 (en)	2003-12-12	Group access management system
AU2003295416A1 (en)	2004-06-03	Advanced travel management system
AU2003221748A1 (en)	2003-11-11	Information management system for context based retrieval
AU2003262089A1 (en)	2004-04-30	Medical data management system
AU2003304104A1 (en)	2004-11-26	Linked information system
AU2003261961A1 (en)	2004-04-30	Medical information management system
EP1619920B8 (en)	2012-02-15	Information communication system
EP1573483A3 (en)	2005-08-04	Virtual knowledge management system
AU2003302303A1 (en)	2004-06-30	Virtual knowledge management system
AU2003271581A1 (en)	2004-03-29	Central master data management
ZA200309769B (en)	2004-08-02	Positional information management system.
AU2003284143A1 (en)	2004-05-04	Data management method
AU2003227190A1 (en)	2004-10-11	Information management system
AU2003239215A1 (en)	2003-12-22	Litigation cost management system
AU2003272379A1 (en)	2004-04-30	Information management system
ZA200309773B (en)	2004-08-11	Positional information management system.
AU2003249482A1 (en)	2004-02-09	Container management system
AU2002308525A1 (en)	2003-11-17	Prescription management system
GB2398654B (en)	2005-03-30	Information system management
WO2004049221A8 (en)	2004-08-26	Solution information for knowledge management system
AU2002306250A1 (en)	2003-12-22	Order management system

Legal Events

Date	Code	Title	Description
2004-06-10	AK	Designated states	Kind code of ref document: A2 Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BW BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EC EE EG ES FI GB GD GE GH GM HR HU ID IL IN IS JP KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NI NO NZ OM PG PH PL PT RO RU SC SD SE SG SK SL SY TJ TM TN TR TT TZ UA UG UZ VC VN YU ZA ZM ZW
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2004-08-04	121	Ep: the epo has been informed by wipo that ep was designated in this application
2004-08-26	D17	Declaration under article 17(2)a
2004-10-07	DFPE	Request for preliminary examination filed prior to expiration of 19th month from priority date (pct application filed before 20040101)
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