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WO2003036431A3 - Applications de centres d'aide - Google Patents

Applications de centres d'aide Download PDF

Info

Publication number
WO2003036431A3
WO2003036431A3 PCT/US2002/034131 US0234131W WO03036431A3 WO 2003036431 A3 WO2003036431 A3 WO 2003036431A3 US 0234131 W US0234131 W US 0234131W WO 03036431 A3 WO03036431 A3 WO 03036431A3
Authority
WO
WIPO (PCT)
Prior art keywords
user
help
help center
center feature
computer system
Prior art date
Application number
PCT/US2002/034131
Other languages
English (en)
Other versions
WO2003036431A2 (fr
Inventor
James R Moran
Gail Haddock
Greg W Smith
Todd Brannam
Benjamin D Brown
Original Assignee
America Online Inc
James R Moran
Gail Haddock
Greg W Smith
Todd Brannam
Benjamin D Brown
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US10/134,674 external-priority patent/US7350146B2/en
Priority claimed from US10/134,680 external-priority patent/US7742999B2/en
Priority claimed from US10/134,678 external-priority patent/US7290247B2/en
Application filed by America Online Inc, James R Moran, Gail Haddock, Greg W Smith, Todd Brannam, Benjamin D Brown filed Critical America Online Inc
Priority to AU2002363072A priority Critical patent/AU2002363072A1/en
Publication of WO2003036431A2 publication Critical patent/WO2003036431A2/fr
Publication of WO2003036431A3 publication Critical patent/WO2003036431A3/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Landscapes

  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

Selon la présente invention, divers dispositifs de centres d'aide fournissent de l'aide à un utilisateur sans qu'il existe de centre d'aide pourvu de personnel. Lesdits dispositifs de centres d'aide fournissent de l'aide à un utilisateur avant que l'utilisateur ne reconnaisse la nécessité, ou créent des possibilités de commerce ciblées pour un fournisseur de biens ou de services. Un dispositif du centre d'aide fournit à un utilisateur de l'aide qui est spécifiquement associée à un élément du système informatique de l'utilisateur qui est fourni au dispositif du centre d'aide par le fabricant d'éléments. Un autre dispositif du centre d'aide détecte une condition qui diminue les performances, d'où la satisfaction de l'utilisateur, et il alerte l'utilisateur. Un autre dispositif du centre d'aide détecte une tentative d'un système informatique visant à informer l'utilisateur de la diminution des performances et offre une solution à l'utilisateur. Un autre dispositif du centre d'aide fournit à l'utilisateur une possibilité de commerce spécifiquement associée à un élément du système informatique de l'utilisateur et/ou à l'emplacement géographique de l'utilisateur.
PCT/US2002/034131 2001-10-25 2002-10-25 Applications de centres d'aide WO2003036431A2 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
AU2002363072A AU2002363072A1 (en) 2001-10-25 2002-10-25 Help center applications

Applications Claiming Priority (8)

Application Number Priority Date Filing Date Title
US33059001P 2001-10-25 2001-10-25
US60/330,590 2001-10-25
US10/134,674 US7350146B2 (en) 2001-10-25 2002-04-30 Help center and condition-based applications
US10/134,678 2002-04-30
US10/134,680 2002-04-30
US10/134,674 2002-04-30
US10/134,680 US7742999B2 (en) 2001-10-25 2002-04-30 Help center and print center applications
US10/134,678 US7290247B2 (en) 2001-10-25 2002-04-30 Help center and filtering applications

Publications (2)

Publication Number Publication Date
WO2003036431A2 WO2003036431A2 (fr) 2003-05-01
WO2003036431A3 true WO2003036431A3 (fr) 2009-06-11

Family

ID=27495116

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2002/034131 WO2003036431A2 (fr) 2001-10-25 2002-10-25 Applications de centres d'aide

Country Status (2)

Country Link
AU (1) AU2002363072A1 (fr)
WO (1) WO2003036431A2 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN100351786C (zh) * 2004-03-17 2007-11-28 联想(北京)有限公司 计算机帮助系统和实现方法

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4714992A (en) * 1985-11-26 1987-12-22 International Business Machines Corporation Communication for version management in a distributed information service
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
US6434532B2 (en) * 1998-03-12 2002-08-13 Aladdin Knowledge Systems, Ltd. Interactive customer support for computer programs using network connection of user machine
US6457076B1 (en) * 1996-06-07 2002-09-24 Networks Associates Technology, Inc. System and method for modifying software residing on a client computer that has access to a network
US6477531B1 (en) * 1998-12-18 2002-11-05 Motive Communications, Inc. Technical support chain automation with guided self-help capability using active content

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4714992A (en) * 1985-11-26 1987-12-22 International Business Machines Corporation Communication for version management in a distributed information service
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
US6457076B1 (en) * 1996-06-07 2002-09-24 Networks Associates Technology, Inc. System and method for modifying software residing on a client computer that has access to a network
US6434532B2 (en) * 1998-03-12 2002-08-13 Aladdin Knowledge Systems, Ltd. Interactive customer support for computer programs using network connection of user machine
US6477531B1 (en) * 1998-12-18 2002-11-05 Motive Communications, Inc. Technical support chain automation with guided self-help capability using active content

Also Published As

Publication number Publication date
AU2002363072A8 (en) 2009-07-30
WO2003036431A2 (fr) 2003-05-01
AU2002363072A1 (en) 2003-05-06

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