WO2002027585A1 - Commodity home delivery system and method - Google Patents

Abstract

A commodity home delivery system comprises a server device a customer terminal device, and a supplier terminal, all interconnected thorough a network. The server device has a database including a commodity maser where commodity information is registered, a customer master where customer information is registered, a supplier master where supplier information is registered, and an order master where order information is registered, an ordering/stocking instruction module for creating ordering/stocking instruction information about instruction to order/stock an ordered commodity or a material ordered by the customer terminal, a picking instruction module for creating sorting/packaging instruction information about instruction to sort/package the commodity or material stocked by the ordering/stocking instruction module, and a delivery instruction module for creating delivery instruction information about instruction to designate a delivery route along which the commodity or material packaged according to the instruction of the picking instruction module is delivered to a place that the customer designates. Each module refers to the contents of the database and creates instruction information.

Description

 TECHNICAL FIELD The present invention relates to a product delivery system that electronically manages a business from ordering to delivery of a product to a delivery source through a network, and particularly relates to fresh food or daily necessities. The present invention relates to a home delivery system suitable for home delivery. BACKGROUND ART Electronic commerce using the Internet and other networks is permeating every field, and is also being applied to home delivery services.

 However, in the conventional home delivery system, telephones or faxes are the main means of inputting commercial transactions such as orders and ordering, and personal computers all over the Internet are used in some cases. A system that comprehensively manages a series of flows from the entry to the exit, from product ordering to delivery to payment, has not yet been put into practical use.

 In addition, the conventional home delivery system has a problem in that a large number of people are required to select, pack, or manage the delivery of products, which requires a long time from order to delivery.

 For this reason, the conditions that are essential for e-commerce, that is, the ability to provide products at low prices, and the speed of real-time processing from order to delivery, etc., are not fully satisfactory to customers. I got it.

Therefore, an object of the present invention is to comprehensively manage the process from ordering a product to delivery to a customer, and to fully exploit the advantage of e-commerce in that a product is quickly delivered at a low price. It is to provide a product delivery system that can be realized in minutes. DISCLOSURE OF THE INVENTION A commodity delivery system of the present invention is a commodity delivery system including a server device, a customer terminal device, and a supplier terminal device mutually connected via a network, wherein the server device is A database that includes a product master in which product information is registered, a customer master in which customer information is registered, a supplier master in which supplier information is registered, and an order master in which order information is registered. And an order / purchase instruction module for generating order / purchase instruction information for ordered goods or materials ordered from the customer terminal device, and sorting / packing instruction information for commodities or materials purchased by the order / purchase instruction module. A picking instruction module for generating a product, and delivering the goods' materials packed under the instructions of the picking instruction module to a destination specified by the customer. A delivery instruction module for generating delivery instruction information for instructing a delivery route, wherein each of the modules generates the respective instruction information by referring to the contents of the database. is there.

 In the commodity delivery system of the present invention, the order purchase instruction information generated by the order purchase instruction module is supplied to the supplier terminal device and generated by the picking instruction module. The picking instruction information is supplied to and controlled by a picking device for storing the goods ordered by the customer in a delivery box conveyed on the conveying line.

Further, in the goods delivery system of the present invention, the picking device includes: a transfer line on which a delivery box for storing a predetermined number of delivery packs is placed; And a transfer line control means including a sensor for temporarily stopping when the product reaches A picking shelf for temporal storage, a first electronic display board provided on the picking shelf for instructing a shelving of the goods and materials, A second electronic display panel for displaying the goods and materials to be stored in each delivery pack stored in the box, wherein the first and second electronic display panels are controlled by the bicking instruction information It is characterized by the following.

 Furthermore, in the goods delivery system of the present invention, the transport line is provided with a freezing zone and a dry zone in which the packing worker performs packing work.

 Further, in the goods delivery system of the present invention, a lapel issuing machine for printing and issuing a member lapel attached to the transport box and displaying the address of the ordering customer is installed on the transport line, The lapel issuing machine is supplied with delivery instruction information generated by the delivery instruction module.

 Further, in the commodity delivery system of the present invention, the customer terminal device is an information input means including at least one of a personal computer, an i-mode mobile phone terminal, a push button telephone, a bar code reader and a voice input terminal. 2. The goods delivery system according to claim 1, wherein:

 7. The server device further includes a settlement module for settingtle the price for the ordered product of the customer, and the settlement module refers to the database to settle the payment including the purchase price of the product for each customer. It is characterized by generating instruction information and supplying it to the terminal of the bank where the customer has a deposit account.

In addition, a commodity delivery system of the present invention is a commodity delivery system including a server device, a customer terminal device, and a supplier terminal device that are interconnected via a network, wherein the one server includes: A database including a product master in which product information is registered, a customer master in which customer information is registered, a supplier master in which supplier information is registered, and an order master in which order information is registered. Items ordered from the customer terminal device or Is an order purchase instruction module that generates ordering / purchase instruction information for a material, a processing instruction module that generates information that instructs processing of goods or materials purchased by the order purchase instruction module, and a processing instruction module that generates the information. A picking instruction module that generates sorting / packing instruction information for the purchased goods or materials including the purchased goods or materials processed under a single instruction; and the picking instruction module packed under the instructions of the picking instruction module. And a delivery instruction module for generating delivery instruction information for instructing a delivery route for delivering goods and materials to a destination designated by the customer.Each of the modules refers to the contents of the data pace. It is characterized by generating the instruction information of:

 A method of delivering goods according to the present invention is a method of delivering goods comprising a server device and a customer terminal device interconnected via a network, wherein the customer places an order for goods using the terminal device. Transmitting the order information to the server device, and receiving the order information transmitted in this step by the server device, and registering the merchandise information and the supplier in which the merchandise information is registered. With reference to the supplier's cell where the information is registered, order and purchase order information for ordered goods or materials is generated, and this is transmitted to the above-mentioned supplier terminal device to place an order and purchase. Performing the sorting and packing of the goods or materials purchased in this step by generating picking instruction information with reference to the goods box, and sorting the purchased goods or materials. A picking step of packing, and a delivery route for delivering the goods and materials packed in this step to a destination designated by the customer with reference to the goods box and the customer box. And a step of delivering the goods or materials to a customer's address in accordance with the delivery route information generated by this step.

Further, in the commodity delivery method of the present invention, the picking step further includes a step of placing a delivery box containing a predetermined number of delivery packs on a delivery line and carrying the delivery line, and the delivery box being packed with the delivery line. Temporarily stopping the packager when it arrives at the standby position, and temporarily storing the ordered product's material on the picking shelf installed at the bundling½operator's standby position in accordance with the picking instruction information. And a step of storing the goods provided on the picking shelf in each of the delivery packs stored in the delivery box by the packing operator according to the picking instruction information. It is characterized by the following. Further, in the goods delivery method of the present invention, the picking step further includes a step of printing and issuing a member lapel indicating a delivery address of the ordering customer according to the delivery route information, and a step of printing and issuing by this step. Attaching the designated member label to the transport box.

 Further, in the commodity delivery method according to the present invention, the route information generation step is determined in consideration of a road to the delivery destination and a congestion situation.

 Furthermore, in the goods delivery method of the present invention, the order purchasing step includes:

It is characterized by an advance order placed early in the day and a final order placed late in the day.

Further, the product delivery method of the present invention is a product delivery method including a server device and a customer terminal device that are interconnected via a network, wherein the customer uses the terminal device to deliver a product. A step of transmitting order information for ordering to the server device, receiving the order information transmitted in this step by the server device, and registering a product master and supplier information in which the product information is registered; A step of generating ordering / purchase instruction information for the ordered goods or materials with reference to the supplier master, and transmitting this to the supplier terminal device; and A step of generating processing instruction information by referring to the product square for processing, and including the purchased product or material processed in this step; Sorting packing of the serial purchase goods and materials, by referring to the Commodity trout evening one, the method comprising the steps of: generating a picking instruction information, this A routing instruction for determining a delivery route for delivering the goods and materials packed in the step (b) to a destination designated by the customer with reference to the goods mass and the customer master. It is characterized by comprising a step of generating information and a step of delivering the goods or materials to a customer's address according to the routing determined by this step.

 Further, in the goods delivery method of the present invention, the step of transmitting order information for the customer to order goods using the terminal device to the server device includes a personal computer, an i-mode mobile phone terminal, and a personal computer. It is characterized in that it is performed by an information input means including at least one of a telephone, a barcode recorder or a voice input terminal. Further, in the goods delivery method of the present invention, the goods delivery method further includes a settlement step for settingtle the price for the ordered goods of the customer, and the settlement step refers to the data pace. A step of generating payment instruction information including a purchase price of goods for each customer, and a step of supplying the payment instruction information generated by this step to a terminal of a bank having a deposit account by the customer. It is a feature. BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram showing the overall configuration of a franchise-based merchandise delivery system according to the present invention.

 FIG. 2 is a block diagram showing a configuration of the headquarters super apparatus included in FIG.

 FIG. 3 is a diagram showing an example of a unified format of data used in the goods delivery system according to the present invention.

 FIG. 4 is a block diagram showing an internal configuration of the data pace 25 and the data management module 312 shown in FIG.

Figure 5 shows the use of a personal computer as the customer terminal l Z i IS p shown in Figure 1. 7 is a flowchart showing a procedure for ordering a product by using a flowchart.

 FIG. 6 is a home page screen of the FC headquarters provided by the web server 112 provided in the headquarter server 11 shown in FIG.

 Fig. 7 shows the shopping screen opened from the website of the FC headquarters shown in Fig. 6.

 FIG. 8 is an order screen opened from the shopping screen shown in FIG. FIG. 9 is a flowchart showing a procedure for posting a food menu by a customer in the product delivery system of the present invention.

 Figure 10 shows a community screen opened from the website of the FC headquarters shown in Figure 6.

 FIG. 11 shows a recipe submission screen opened from the community screen shown in FIG.

 FIG. 12 is a flowchart showing a search for a cooking menu by a customer and an order procedure for food products included in the searched cooking menu in the product delivery system of the present invention.

 Fig. 13 is a recipe screen that is opened from the community screen shown in Fig. 11.

 Fig. 14 shows the haste speed side dish screen opened from the recipe screen shown in Fig. 13.

 FIG. 15 is a cooking / material shopping screen opened from the community screen shown in FIG.

 FIG. 16 is a front chart showing an order check operation procedure in the shopping / order receiving module 24 1 in the front end server 24 shown in FIG.

 FIG. 17 is a flowchart for explaining the procedure of the advance order and the actual order in FIG.

 FIG. 18 is a flowchart showing a procedure for selecting an optimal supplier performed by the purchase instruction module 3 13 shown in FIG.

Fig. 19 shows a picking line used in the product delivery system of the present invention. FIG. 3 is a block diagram showing the configuration of FIG.

FIG. 20 is an example of a payment statement screen for each customer, which can be confirmed by accessing the homepage of the headquarters super device 11 from the customer terminal devices 12 t to 12 _n shown in FIG.

 FIG. 21 is a flowchart showing an editing procedure by the editing module 311 used in the goods home delivery system of the present invention.

 FIG. 22 is a diagram schematically showing a rating of a catalog created by the product home delivery system of the present invention. DETAILED DESCRIPTION OF THE INVENTION Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing the overall configuration when the product home delivery system of the present invention is applied to a franchise-based product home delivery system, and FIG. 2 is a block diagram showing the configuration of a head office server unit included in FIG. is there. This product delivery system, as shown in FIG. 1, FC Division mono- Per system 1 1 Furanchaiza one is physical pipe, multiple customer terminal apparatus 1 2 ~ 1 2 _n, a plurality of members is Furanchaiji one Store terminal devices 13 i to l 3 _n , a plurality of supplier terminal devices 14 i to 14 _n, and a bank terminal device 15. Headquarters server 1 device 1 and multiple customer terminal devices 1 2 i to 1 2 _n are connected to each other by various first communication lines 16, such as the Internet, dedicated lines, telephone lines, wireless lines, etc. Have been. In addition, the head office server device 11 and a plurality of member store terminal devices 1 Sil Sn are connected to each other by various second communication lines 17 such as the Internet, dedicated lines, telephone lines, and wireless lines. ing. Further, the head office server device 11 and a plurality of supplier terminal devices 14 i to 14 _n are mutually connected by a similar third communication line 18. Then, the headquarters super apparatus 11 and one or more bank terminal apparatuses 15 are mutually connected by a fourth communication line 19 which is a dedicated line. Customer terminal devices 12 to 12 _n are PCs, i-mode mobile phone terminals, push-button telephones, and barcode readers used by general customers who are registered members or non-registered members registered for each member store. A variety of information input means such as one or voice input terminal. Various kinds of information input from these information input means, for example, product order information, are transmitted via the first communication line 16 to the first communication interface 2 of the head office server system 11 shown in FIG. Entered into 1. The first communication interface 21 has a function of receiving and decoding the input information according to the various information input means and reproducing the overnight signal. That is, the first communication interface 21 exchanges information with the telephone, and exchanges information with the i-mode mobile phone. i-mode mobile phone server 1 2 1 2 bar code signal receiving server 2 1 3 for receiving and decoding 1-code signal, voice signal receiving server 2 for receiving voice input signal 2 It is equipped with a web server for receiving Internet signals from PCs or Internet PCs. The output signal of each of these servers is sent to the format converter 22 and the converters 221, 222, 223, 224 provided for the output signals of each server. , 225 converts all the above-mentioned server output signals into unified format information o

Figure 3 shows an example of this unified format. That is, the follower Ichima Tsu door is, for example, the merchant called customer of the member number or customer is a member - customer data 2 3 have product number or the item de Isseki 2 3 ₂ of items such as de, Catalog data such as the issue number of the catalog that contains the product to be ordered or the product number on the power log 2 3 ₃ , delivery date 2 3 ₄ , such as the order date, delivery description or delivery course number, or the purchase price and selling price , Settlement method, account number and other settlement data 23 _n .

The data signal converted into the unified format by the format conversion unit 22 is supplied to the front-end server 124. The front-end server 24 includes, for example, a shopping order receiving module 241, A plurality of application modules such as a community module 2 4 2, a schedule management module 2 4 3 or a banking module 2 4 4 are installed. Provide desired services to customers. In other words, the shopping / order receiving module 241 accepts and processes the order of the product from the customer through various input means, and provides various shopping screens to the Internet user. In addition, the community module 242 includes a bulletin board function that allows customers to freely contact each other, make inquiries, or post various types of hobby information and other information through access from customers through the Internet. Provide community features. The schedule management module 244 provides customer schedule management services by accessing the customer via Internet, and the banking module 244 provides general financial services, remittance, Provides services such as transfer and balance inquiry.

 Day 25 stores and stores various data necessary for the operation of the product home delivery system. This evening night 25 is connected to a front end window 24 via a bus line 26. In addition, this device 25 is connected to a background server 31 via a bus line 27.

The background server 3 1 has a catalog editing module 3 1 1, a data management module 3 1 2, a purchase instruction module 3 1 3, a processing instruction module 3 1 4, and a picking instruction module. 3 15, delivery instruction module 3 16 and payment module 3 17 are installed. The catalog editing module 3 1 1 is a module for editing the power of products sold by each member store. The data base management module 3 1 2 is a module for performing data management such as registration, update, and deletion of data in the data base 25. Further, the purchase instruction module 3 13 totals the products ordered by the customer, and instructs a pre-selected supplier to order the products or the raw materials of those products. Processing instruction module 3 1 Step 4 instructs the processing method for materials that require processing among the raw materials purchased. The picking instruction module 315 instructs the picking of goods for storing the purchased or processed goods in a delivery box for each customer. The delivery instruction module 316 determines a delivery route for delivering the delivery box to the customer who ordered the delivery box, and instructs the delivery terminal. The product purchase settlement module 3 17 has a function to settle the customer's purchase price.

 The packager 31 is connected to the second to fourth communication lines 17, 18 and 19 via the second communication interface 31. The second communication interface 32 includes a merchant communication module 321, a supplier communication module 322, and a bank communication module 323.

 FIG. 4 is a block diagram showing the internal configuration of the database 25 and the database management module 312 shown in FIG. The data management module 3 1 2 includes a merchandise management module 3 1 2 1, a customer management module 3 1 2 2, a merchant management module 3 1 2 3, and a supplier management module 3 1 2 4.

 Database 25 includes tooth master 251, catalog master 25, customer space 25, merchant space 25, supplier space 25, and order space 25 Includes 6 and Order Master 2 5 7.

 Commodity squares 25 1 are, for example, product attributes such as product classification, product name, product code, price, order unit, shape, supplier, manufacturer, headquarters procurement, member store procurement, delivery classification, etc. Data has been accumulated.

In the catalog box 252, select from among all the products included in the box 251 items that are always sold or products that are sold every season, and select those items. Along with accumulating the data, the data used to create the catalogs, such as the merchant code, catalog, log number, log number, and the number Catalog grid, which is the frame information for creating the layout of the clip, and the quotient displayed in the catalog. Data such as product numbers, product codes displayed in catalogs, selling prices, costs, supplier codes, photo numbers published in catalogs, and the number of items in one package are stored.

 Customer Master 253 contains user ID, user name, user password, membership number, name, address, gender, phone number, email address, shipping address, map information, payment method, bank fulcrum Data such as codes, account numbers, account names, and credit card numbers are stored.

 The merchant master 2.5.4 contains, in addition to the merchant code, the member number of the customer registered at each merchant, the catalog number and related data used by each merchant, and the merchandise-specific product numbers and related data. One night has accumulated.

 The supplier master 1 255 stores data such as supplier code, supplier name, address, telephone number, and person in charge. Further, in the order cell 256, the order data from the customer shown in Fig. 3 is accumulated. Then, in the order cell 257, order data of goods to the supplier is accumulated.

The data stored in these items are shown in the following table: 25, 1, catalog 25, customer 25, merchant store 25, and supplier store 255. As described above, the product management module 3 1 2 1, the catalog editing module 3 1 1, and the customer management module 3 1 2 in the data management module 3 1 2 1 2 2 and the merchant management module 3 1 2 3 respectively. For example, the merchandise management module 3 1 2 1 registers a new merchandise in the merchandise box 251, or deletes a merchandise item that has been handled less frequently from the merchandise box 251. Register and manage the products before handling in the product delivery system. Further, management such as registration or deletion of a product in the catalog master 1 52 2 is performed by the catalog editing module 3 1 1. Then, the accumulated reading of the data to the order master 256 and the ordering cell 256 is performed by the shopping / order module 24 1 and the back-up server 3 1 in the front-end server 24. It is performed by the purchase instruction module 3 1 3 within. Next, the picking instruction module 3 13 has the following functions.

(1) A label output function, that is, a function of sequentially outputting a lapel to be attached to a delivery box from a far side to a near side of a delivery route to a customer,

(2) The shelving function, that is, what kind of goods or materials are placed on which shelves, for example, heavy goods and materials are placed on the lower shelf, and the best-selling materials are middle shelves that are easy for workers to take. Function to give instructions such as placing

 (3) A function to specify the shipping products and materials to be stored in the delivery box and their quantities. .

 In addition, the delivery instruction module 3 1 4 calculates the most efficient delivery route based on the data from the order cells 25 and 6 in the data base 25 and the data from the customer cells 25 It also has the function of instructing the delivery department (not shown) of each member store.

 The payment processing module 3 2 3 in Fig. 2 is connected to the terminal device 15 on the bank side, issues a payment processing instruction to the bank side, and locks the amount corresponding to the payment to the customer's time deposit It has a function to settle payments reliably.

 Next, an operation method of the home delivery system according to the franchise system of the present invention thus configured will be described. In this system, in order for a customer to order a product and receive home delivery services, the customer must register as a member at the nearest member store in advance. In addition, customers who do not register as a member can access the website established by this system and receive various information services, as described later.

 Registered customers are given a product catalog that is issued regularly, for example, weekly or biweekly, from the nearest member store where the member is registered. This log is provided as a printed paper catalog. In addition to this paper catalog, distribution by CD-ROM, or distribution from the web server 215 in the headquarters server 11 through the Internet server 16 as an image report Is also good.

Customer as the customer terminal 1 2 ₁ to 1 2 _11, telephone, FAX or mobile When ordering a product from a portable terminal such as a mobile phone, refer to the printed catalog and enter the catalog number, the product number and quantity of the product to be ordered, the delivery description, etc., verbally, in writing or on the keyboard. The delivery date may be a specific day of the week, for example, the customer may select one of Monday, Wednesday, Friday delivery and Tuesday, Thursday, Saturday delivery. The input order information is transmitted to the head office server device 11 via the first communication line 16 as described above.

Then, in the case of using a PC as a customer terminal equipment 12 ~ 12 _n, utilizing an in-evening one net function, web server one of the first through the communication line 16 within the headquarters server one device 1 1 Access the home page of 2 15. Then, by referring to the log screen in the paper distribution window or home page distributed in advance, open the shopping screen and input the order information of the desired product. In this case, the use of CD-ROM instead of paper power can input order information off-line, thereby reducing telephone bills and speeding up response.

In the case of using a personal computer that have a bar one code reader one as a customer terminal apparatus 12 i to 12 _n, the barcode one de displayed on the paper strength evening port grayed bar - reading transmitted by co one drill one da one At the same time, the order is made by inputting the quantity, delivery date, etc. from the keyboard.

 Furthermore, when a personal computer equipped with a voice input function is used as an input terminal, it is possible to perform an order operation by voice by minimizing input from a personal computer keypad.

Figure 5 is a Furochiya one preparative showing the procedure for ordering goods using PC as the client terminals 12 ~ 12 _n.

In the figure, first, the customer accesses the headquarters server 11 and opens the FC headquarters home page as shown in FIG. 6 (S1). The [Homepage Screen] displays menu buttons such as "Shopping", "Community", "Home Banking", and other menu buttons. On this screen Then, when you click the “Shopping (shopping)” menu button, a shopping screen as shown in Fig. 6 opens (S2). Next, the catalog button on this screen is clicked to open an order screen as shown in FIG. 8 (S 3), the product on the screen is selected, and an order is made on this screen (S 4).

 The order information input in this manner is converted into a unified format in the format converter 22 shown in FIG. 2 together with the order information from the telephone, fax, etc. described above, and the shopping / order module 24 is displayed. Supplied to 1. The Shovingno order receiving module 2411 stores the order information converted into the unified format in the order master 2556 within the data base 25.

Then, access the headquarters mono- bar using PC as the client terminal device 1 2 i-l 2 _n, the procedure of the case of using the service by the community screen. In the following as one of the service, _c 9 to explain post of cuisine menu from the general customer regardless of the member or non-member, search of food menu, the steps of the order or the like of the food items that are included in the food menu is This is a flowchart showing the procedure for posting a food menu by a customer. First, the customer accesses the headquarters server system 11 and opens the FC headquarters home page as shown in FIG. 6 (S 1), and displays “Community (community 1)” in this screen. Click the menu button of (1) to open the community screen shown in FIG. 10 (S2).

Next, the user clicks "Next Special Theme" from the menu in this community one screen to open the [Recipe One Post Screen] shown in Fig. 11 (S3). This [Recipe One Post Screen] contains all the information necessary for cooking, such as "Cooking Method", "Foodstuffs", "Amount", "Age of Eater" or "Shichiyue" such as breakfast or lunch. A format for entering other information is displayed, and the format also includes a free entry field such as "Point advice" (not shown). After filling out these forms, click the submit button on the screen. This completes the submission process.

 FIG. 12 is a flowchart showing a procedure for searching for a food menu by a customer and ordering ingredients included in the searched food menu.

 Similarly, the customer accesses the head office server system 11, opens the home page shown in Fig. 6 (S1), and clicks the "Community 1" menu button on this screen, The community screen shown in FIG. 10 is opened (S2).

 Here, for example, if the customer wants to get a hint on what to do for tomorrow's dinner, click the [Recipe Search] button in the community screen to open the recipe search screen shown in Figure 13 (S3). It contains information on cooking methods and related information registered by general customers, including specialties that each specializes in.

 The customer, from the recipe information displayed on the recipe screen, clicks the dish he likes, for example, clicks on the menu “Haste Speed Side dishes”, and the [Haste Speed Side dish screen] as shown in Fig. 14 is displayed. open. On this screen, recipe titles according to the time required for cooking, for example, “tomato harp roasting,” are listed, from which the customer refers to detailed information and selects a desired recipe.

 Here, as shown in Fig. 14, among the nights of each receiver in [Haste speed side dish screen], one evening has a display saying that "buy" is available. This means that the ingredients used for the title recipe can be ordered from this website.

The ordering operation of the ingredients necessary for cooking the selected recipe will be described. After finding the desired recipe, the customer returns to the [Home Page Screen] in Fig. 6 and opens the shopping screen in Fig. 7 from now on. Then, from this screen, specify the order method menu, for example, "Order from Recommended Recipe", and click the "Shoppingj" button to open [Recommended Recipe of the Week] screen as shown in Figure 15 (S 4) In this screen, the price for each ingredient is displayed, and the order quantity can be selected and input. The clear format is displayed.

 From this [Recommended recipe screen of this week], the customer specifies the ingredients and order quantity, adds them to the shopping capacity on the screen, and clicks the "Order decision" button to complete the order.

 In addition, posting on the community screen using the Internet of the present invention is not limited to cooking recipes, and it is possible to post various information useful for home life. You can order fresh food and daily necessities from the same terminal by linking to the shopping screen.

 The link between the posted information on the community screen and the order for related products is made as follows. In other words, when a customer posts on the Community 1 screen, the Community 1 module 2 42 in the headquarters server system 11 shown in Fig. 2 shows that the product related to the posted information Check if it is registered in the catalog box 25 2 (FIG. 4) in the pace 25. As a result, when it is confirmed that the product is registered in the power log master 252, a message "buy" is displayed for each piece of posted information.

 Next, in the goods delivery system using the franchise system of the present invention, the order processing of the goods ordered by the customer and the purchase, processing, packing and delivery procedures of the ordered goods, that is, the operation of the goods will be sequentially described. FIG. 16 is a flowchart showing an order check operation procedure in the shopping-no-order module 21 in the front-end supporter 24 shown in FIG.

Orders from a wide variety of input media consisting of customer terminal apparatuses 1 2 ~ 1 2 _n shown in FIG. 1 is received as the de Isseki signal corresponding to the terminal device by the first communication Intafe Ichisu 2 1 ( S 1). This data signal is converted into a unified format by a format converter 22 (FIG. 2) (S 2), and as an order data, a shopping order module in the front end server 24 is received. It is sent to 2 4 1 (S 3). In the Shoving No order module 21, check that the product name included in the order A check is made to see if the product has been ordered twice or if the order amount is correct (S4). As a result, if it is determined that the order is correct (Y), the order data is registered and stored in the order master 255 (FIG. 4) in the database 25 (S5).

 On the other hand, if it is determined that the order is incorrect (N) as a result of the check, a message notifying that there is an error in the order data is transmitted to the ordered customer terminal device (S6), and the customer terminal device is sent. The comment is displayed (S7), and re-entry is prompted.

 Next, if the goods delivered by the goods delivery system are fresh foods, the purchase order for the goods or the goods is based on the just-in-time (Justintime) method. An order is placed in advance at 18:00 on the day of the order, and then at midnight on the day of the order, the purchaser is confirmed with the supplier and the final order is placed.

 By performing this two-stage ordering, the stock of each merchant, which is the purchasing side, can be reduced to near zero and costs can be minimized. In addition, the supplier can be prevented from losing a product due to lack of stock, and can develop economically advantageous business transactions.

 Fig. 17 is a flowchart for explaining the procedure for these pre-orders and final orders.

Pre-ordering determines the estimated order quantity of each product on the day for each merchant (S 1), classifies these products by product and by supplier (S 2), and then (S 3). Of these steps, steps 1 (S 1), each merchant determines the estimated order quantity is inputted to the merchant end terminal device 1 3 ~ 1 3 _n on the basis of past experience. In this work, the purchase instruction module 3 13 in the headquarters server 11 calculates the use of orders on the day based on the past order data history accumulated in the order master 2 5.6 by a prediction program. It is also possible. The pre-order data is sent to the head office super system 11 via the second communication line 17. In the head office server system 11, this pre-order — Stored in the order column 257 in the database 25 via the rule 321. The operation of step 2 (S 2) is performed by the purchase instruction module 313 in the park end server 31 in FIG. 2 based on the data accumulated in the ordering master 2557. Then, the work in step 3 is performed by the purchase instruction module 3 13 with reference to the information of the supplier master—255 in the database 25. The order information for each vendor is sent to the vendor agent terminal device 1 4 i to l 4 _n via a third communication line 1 8 by Taitsukamatsu authorized service provider communication module 3 2 2. .

 Next, in this order, the order from the customer for one day is closed at midnight (S4), and the purchase instruction module 313 is stored in the order master 2556 within the data pace 25. All the ordered products are totaled for each product (S5). The difference between the two is calculated by subtracting the pre-order quantity for each product determined in step 1 from the total result for each product (S6). After that, the unordered products are classified for each supplier in the same manner as in step 2 (S2) (S7), and ordered in the same manner as in step 3 (S3).

 Here, when determining the supplier of the product, the purchase instruction module 3 13 refers to the product master 25 1 in the database 25, and determines the supplier specified in advance for the product. Order. The merchandise master 251, as described above, also includes information on either “headquarters procurement” or “member store 'procurement'” as the attribute data of the merchandise. This information distinguishes whether the product is purchased by the FC headquarters or by each merchant. In other words, if the product is a so-called nationwide product that is sold nationwide at most of the merchants, the purchase of that product will be centrally ordered at the headquarters, and the product will be sold only at a particular franchise at a particular region In the case of so-called regional products sold by specific affiliates, specific affiliates place distributed orders.

When a centralized order is placed from the headquarters server, the delivery destination is the affiliated store to which the customer who is the orderer belongs. Therefore, when placing an order, each affiliated store is specified as the delivery destination. In the case of distributed orders, each member store specifies its own store as the delivery destination for the products ordered and orders. In addition, products ordered in a concentrated order As described below, the payment of the payment shall be made to the supplier in one lump using the product purchase and settlement module 3 17 in the FC headquarters server 1 system 11, and then billed to each member store. On the other hand, payment for products ordered in a distributed order is paid by each member store in principle, but it is also possible to make payments from the head office server system 11 as in the case of centralized ordering.

 In this way, centralized procurement by “headquarters procurement” can be purchased at a low price with a large number of orders, and the purchasing cost can be reduced.

 In the above-mentioned ordering work, the supplier has been specified in advance for each product, but it is also possible to select the most suitable supplier each time a product is ordered. Figure 18 is a flowchart showing the procedure for selecting such an optimal supplier.

 In this figure, when the headquarters server system 11 receives an order from a customer terminal, the purchase instruction module 3 13 receives an order from the product box-25 1 (Fig. 4) in the data base 25. Read out the product newsletter related to the product (S1). Also, the order master information of the ordered product, for example, information such as the delivery date and the delivery destination is read out from the order master data 256 in the data server 25 (S2). Further, information on the supplier is read from the supplier cell 255 (S3). Next, an optimal supplier is selected and determined using these three pieces of information, namely, product information, order information, and supplier information (S4).

 Then, as described above, the purchase instruction module 3 1 3 places an order for the determined optimal supplier (S 5), and the supplier receives the order (S 6). End the ordering procedure.

Next, a method and an apparatus for processing and packing a product will be described. Products and materials ordered as described above are delivered from suppliers two to three hours after the order is placed. Delivered goods * Of the ingredients, for example, if the ordered food is `` sashimi '', `` meat '', `` vegetables '', etc., purchase fish, meat or vegetables that are the ingredients, process them and sell them There is a need. In this way, for ingredients that require processing according to the ordered product, the processing instruction module 3 14 in the packend server 31 shown in FIG. By referring to the contents of the product master 251, information for instructing the processing method is generated, and this is transmitted to the member store terminal device 13i ~ l. In accordance with the processing instruction information, the processing factory installed at the central processing center or each member shop processes the purchased ingredients. In addition, the central processing center is set up to be used jointly by multiple participating stores, and collectively processes products or ingredients that require processing among the products ordered by each participating store. Therefore, the processing instruction information generated by the processing instruction module 3 14 may be installed at a processing center and transmitted here. In addition, picking or delivery described below can also be performed on behalf of the member store in this central processing center.

 The processed products, along with the products that do not need to be processed, are measured and input under control of the picking instruction module 315. The delivery pack for delivery used in the commodity delivery system of the present invention has a constant volume for the purpose of efficiently loading the delivery vehicle. For this reason, by calculating the quantity of commodities and ingredients that can be stored in one shipping pack based on the measurement results of their volumes, the number of shipping packs for each customer is determined in advance.

 After the material is processed and the volume of the product and the material is calculated in this way, as described later, it is placed at a predetermined position on a sorting shelf provided in a product sorting packing line called “picking”. . The sorting shelves include three or four levels of shelves arranged at heights suitable for sorting and packing personnel, called pickers. The goods and materials placed on the sorting shelves are packed into shipping packs for each customer by means of via forces placed on the picking line.

 FIG. 19 is a block diagram showing a configuration of a picking line used in the product home delivery system of the present invention.

In the figure, a U-shaped transfer line 4330 is provided with a refrigeration zone 431 and a dry zone 432. On this transfer line 4330, for example, shipping packs 4 4 3 in units of 4 are packed. The packed delivery box 434 is placed and transported to the refrigeration zone 431 and the dry zone 432 in front of a plurality of people waiting in the pool.

 In addition, in the transfer line 4340, a sensor 436 is installed near the line on the opposite side of the standby position of each visual force 435, and furthermore, a picker 435 There are four electronic display boards 437, which are the number of delivery packs 433, in front of. The delivery box 434 is configured to stop in front of the picker 435 by the sensing operation of the sensor 436.

 Further, a label issuing machine 438 for printing and issuing a member label assigned to each registered customer is installed at the starting point of the transfer line 430. That is, the member number, name, delivery address, etc. of the customer are printed on the member lapel. The lapel issuing machine 438 issues the routing in the order of the best delivery efficiency. This routing is performed according to the delivery instruction module 3 16 (Fig. 2), for example, the required time taking into account the location of the member customer, the street address, or the road conditions and traffic conditions near the customer location. Is calculated and the shortest routing is determined.

 In the freezing zone 431 and the dry zone 432, products and materials to be delivered are sorted and temporarily arranged at the rear position of Pikka 4-335. Picking shelves 4 3 9 are provided respectively.

Each of the picking shelves 439 also has a light-emitting sign 4440 on each of the shelves, and the goods and materials to be stored in the shipping pack 433 are arranged according to their capacity, and in order of the delivery route. Instruct accordingly. In other words, for example, the routing with the best delivery efficiency is determined in advance so that the customer is sequentially delivered from a distant customer to a nearby customer, and the products and materials are stored in the shipping pack 433 according to the determined order. To instruct. In addition, it instructs the picker 435 to store it in the specified shipping pack 433 based on the volume of goods and materials. Then, the label issuing machine 4 3 8 also outputs the label based on the above information. Is issued.

 In the biking line having such a configuration, first, the member lapel of the customer who has received the order is issued by the label issuing machine 438. This member label is automatically affixed to delivery box 34. When the delivery box 434 with the lapel is transported by the transfer line 4330 and brought in front of the picker 35, the sensor 436 detects the transfer box 4 Movement stops.

 Pitska 4 355 puts products and materials for each ordering customer into four shipping packs 33 in the stopped delivery box 434. In this case, the goods and materials to be stored in each shipping pack 433 are instructed to the picker 435 by the electric display board 4400 operating under the control of the picking instruction module 315. Based on the instruction, the picker 4 3 5 takes out from the picking shelf 4 3 9 and stores it in each shipping pack 4 3 3.

 When the goods and materials have been put into the four shipping packs 4 3 3 in the delivery box 4 3 4, the picker 4 4 3 5 will display the “end button” (shown on the electronic signboard 4). Press) to inform the picking instruction function unit 6C of the end. When the picking instruction module 3 15 completes the material loading work for all the members, the transfer line 4 330 is restarted and the next transport box 4 3 4 is moved to each picker. 3 Transported before 5 and stopped.

 The picking shelf 39 is divided into shelves by the biking instruction module 3 15. As described above, for example, heavy goods and materials are placed in the lower row, The material is instructed by the electronic display panel 440 so that the material is placed in the middle so that the picker 435 can be easily taken out. Therefore, the work efficiency of the picker 435 is extremely high, helping to speed up the operation speed of the entire delivery system from order receipt to delivery ο

The above operation is common to the dry zone 432 and the freezing zone 431. 4 3 1 only.

 '' In this way, the shipping box 4 3 4 containing the four shipping packs 4 3 3 and the member's lapel indicating the location of the delivery destination is ordered by the delivery person according to the predetermined routing. Delivered to each customer's home <In this case, for example, 28 transport boxes 434 per delivery route are stored in a “car” (not shown) in the order of delivery. The "car" has a shelf capable of storing a plurality of transport boxes 434, and a mouthpiece is attached to a lower portion thereof. The “cart” is loaded on the bed of a mini car for delivery and transported along the delivery route.

 On the other hand, the payment for the ordered product is automatically locked at the time of ordering the product or material, out of the total time deposit of the member customer, and the payment payment processing is ensured. Done. Then, as described above, after the delivery pack is delivered to the ordering customer, the payment is settled. In other words, the settlement module 3 17 shown in FIG. 2 issues a settlement processing instruction to the terminal device 15 on the bank side, and locks the amount corresponding to the payment in the customer's time deposit. At the same time, settle the price.

2 0 is an example of a payment specification screen for each customer can be ascertained from the customer terminal apparatus 1 2 i to 1 2 _n accesses the homepage headquarters mono- bar device 1 1 shown in FIG.

 Next, a procedure for editing a product catalog by the product delivery system of the present invention will be described.

 Merchants that sell perishables and daily necessities update their product catalogs, for example, weekly or monthly. When updating such a catalog, the FC headquarters edits the catalog at the request of each merchant, and provides the edited results to the merchant as electronic information.

 Figure 21 is a flowchart showing the procedure for editing this catalog, which edits a sales catalog that lists products sold by member stores within a predetermined period, including products developed independently by Caro stores. The procedure for the case is shown.

First, as shown in Figs. 1 and 2, the member store terminal devices 1 3 i to l 3 _n From the FC server system 11 in the FC headquarters server system 11 via the second communication line 17 to the catalog editing module 3 1 1 in the package server 3 1. A catalog edit request is sent (S1). At this time, the merchant receives various information necessary for editing the catalog, such as the merchant code for which the catalog is desired, the catalog code, the number of catalog pages, and a frame for creating the layout of the catalog. Catalog grid as information, product number displayed in catalog, product code displayed in catalog, selling price, cost, supplier code, photo number published in catalog, 1 package Transmit the number, weight and package form. Upon receiving this information, the catalog editing module 3 1 1 accesses the power outlet Guma Yuichi 2 5 2 at the data base pace 25 in the FC headquarters server system 11 and is designated by the merchant. The catalog grid data thus read is read out, and each product listed in the catalog is sequentially searched by its product code (S2).

 FIG. 21 is a diagram schematically showing the catalog dalit and the ratings of the catalog created by the catalog daid.

 This figure shows the layout of one page of a catalog consisting of a plurality of pages, and the page of one page is divided into, for example, 6 × 4 squares as indicated by broken lines. Form different product indications No1 to No1.

The catalog editing module 311 determines the above-described layout based on the instruction of the member store, and then determines whether or not the product to be searched is registered in the catalog box 252 (S 3). If the product is registered, the image information of the product and the related product information are read out and placed at the layout position specified by the member store (S4). Next, the merchandise information read from the catalog master 252 is input for correction or addition based on the merchandise information included in the catalog editing request from the member store (S5). Catalog editing module 3 1 1 is the product included in the catalog editing request from the merchant Determine if the ratings for all products in the list have been completed

(S6) If not finished, repeat the operations of steps 2 to 5. If the catalog editing module 311 determines that the layouts for all the products have been completed, the catalog editing module 311 issues data for printing all the products displayed according to the specified layout as a paper catalog. The conversion is made in the evening (S7), and this is returned to the terminal device of the member store that issued the editing request, and the member store transfers this to the nearest printing company. The printing company prints on paper according to the printing schedule (S8), and delivers the printed paper catalog to the member store (S9).

 If the catalog editing module 3 1 1 determines in step 3 that the product specified by the merchant is not registered in the catalog mass 25 2, the product mass in the data 25 Evening 25 1 (Fig. 3) is searched (S10). As a result, when it is determined that the corresponding product is registered (S11), the image information of the product and the related product information are read, and the process returns to step 4. As a result of the search, if it is found that the corresponding product is not registered, a request is made to the merchant for creation of image information of the product and related product information (S12). The created image information and related product information are registered again in the database 25 in the FC headquarters server system 11 and in the catalog box 25 and the product box 25 (Fig. 4). Yes (S13).

 Since the contents of the merchandise box 26 1 or catalog master 25 2 can be accessed from other merchants via the second communication line 17, merchandise developed by one merchant can be Merchants can handle it.

In the above embodiment, the catalog was edited at the FC headquarters, but this can also be performed at each member store. That is, each merchant terminal 1 3 i to l 3 in _n, and I install the force evening port grayed editing module 3 1 1 shown in FIG. 2, FC Division mono- Per system 1 1 in the catalog Master 2 It can be edited by accessing 5 2 and merchandise box 2 5 1 via the second communication line 17 to search and read out the required data. You. Alternatively, the necessary information in the catalog box 25 and the merchandise box 25 in the FC headquarters support system 11 can be stored in advance at each member store terminal via the second communication line 17. by previously downloaded to device 1 3 i to l 3 in _n, while greatly reduced the number of information exchange with the FC headquarters server one system 1 1, it can also be edited.

 Although the embodiment in which the present invention is applied to a franchise-based home delivery system has been described above, the present invention is not limited to such an embodiment, and a single member store, that is, a single store Needless to say, it can be used as a home delivery system. In this case, the head office server in the above embodiment is installed for service in a single store.

 The above-described franchise-based home delivery system and its method of the present invention can provide various advantages as described below.

 • Customers can register with the nearest merchant in advance and order from a product catalog that lists the products handled by the merchant, so that customers can use regular Internet shopping, such as shopping. There is no need to search for sales sites for the required products, and orders can be placed in a short time with simple operations.

 • Delivery is made from a member store close to the customer's address, allowing quick, timely, easy return of goods, etc., and providing reliable product delivery services.

 • Since customers are pre-registered with the nearest merchant, there is no need to enter the credit card number into the input terminal when ordering, so there is a risk of causing various problems with the credit card. In addition, electronic shocking can be performed with ease.

• The input means used by customers for ordering products is not limited to personal convenience, and various types of input devices such as telephones, faxes, and parcodes can be used. Person who is unfamiliar with the use of the evening, body that cannot use certain input devices Since the most suitable input device can be used for persons with disabilities, the spread of electronic commerce can be promoted.

The catalogs of the products sold by each merchant are edited electronically at the data pace, and printed at the printing company using the electronic data created by this editing, so that they match customer needs. Power can be issued quickly and inexpensively.

Claims

The scope of the claims 1. A merchandise delivery system including a supermarket, a customer terminal, and a supplier terminal connected to each other through a network, wherein the server registers product information. From the customer terminal device, including a registered product master, a customer master in which customer information is registered, a supplier master in which supplier information is registered, and an order master in which order information is registered. An order / purchase instruction module for generating order / purchase instruction information for ordered goods or materials ordered; a picking / instruction module for generating sorting / packing instruction information for goods or materials purchased by the order / purchase instruction module; Under the instruction of the picking instruction module, the delivery instruction information for instructing the delivery route for delivering the product's materials packed to the destination designated by the customer is generated. And a delivery instruction module, wherein each module generates instruction information by referring to the contents of the data pace.  2. Order purchase instruction information generated by the order purchase instruction module is supplied to the supplier terminal device, and the picking instruction information generated by the picking instruction module is transported on a transport line. 2. The goods delivery system according to claim 1, wherein the goods are supplied to and controlled by a bicking device for storing goods ordered by the customer in the delivery box. 3. The picking device temporarily stops a transport line on which a delivery box for storing a predetermined number of delivery packs is placed, and temporarily stops the transport line when the delivery box reaches a standby position of a packing worker. Transfer line control means including a sensor for causing the packing worker to be placed at a standby position of the packing worker, and a picking shelf for temporarily storing the ordered goods and materials, and a picking shelf provided for the picking shelf. A first light-emitting display plate for instructing the product / material shelving, and the product / material to be stored in each of the delivery packs installed in the standby position of the packing worker and stored in the delivery box. Display 2. The goods delivery system according to claim 1, further comprising a second electric light display board, wherein the first and second electric light display boards are controlled by the bicking instruction information.  4. The goods delivery system according to claim 3, wherein the transport line is provided with a freezing zone and a dry zone in which the packing worker performs a packing operation.  5. A lapel issuing machine is attached to the transport line for printing and issuing a member label attached to the transport box and displaying the address of the ordering customer. 4. The goods delivery system according to claim 3, wherein the delivery instruction information generated by the instruction module is supplied.  6. The customer terminal device is an information input means including at least one of a personal computer, an i-mode mobile phone terminal, a push button telephone, a bar code reader, and a voice input terminal. Product delivery system described.  7. The server device further includes a payment module for settingtle the price for the ordered product of the customer, and the payment module refers to the database and sets a payment instruction including the price of the product purchase for each customer. 7. The goods delivery system according to claim 6, wherein information is generated and supplied to a terminal of a bank having a deposit account by a customer. 8. A merchandise delivery system including a supermarket, a customer terminal, and a supplier terminal connected to each other via a network, wherein the server is a merchandise mass in which merchandise information is registered. Evening, a customer space in which customer information is registered, a supplier space in which supplier information is registered, and a data base including an order space in which order information is registered. An order purchase instruction module that generates purchase order information for ordering goods or materials ordered from a terminal device, and a process that generates information that instructs processing of the goods or materials purchased by the order purchase instruction module. An instruction module and the purchase processed under the instructions of the processing instruction module. The purchased product including the product or the material, a billing instruction module that generates sorting and packing instruction information for the material, and the product that is packed under the instructions of the picking instruction module to the destination designated by the customer. A delivery instruction module for generating delivery instruction information for instructing a delivery route for delivery, wherein each of the modules generates respective instruction information with reference to the contents of the data base. A product delivery system characterized by: .  9. A goods delivery method comprising a server device and a customer terminal device connected to each other via a network, wherein the customer places order information for ordering a product using the terminal device. Transmitting the order information transmitted by the step to the server, and receiving the order information by the server and transmitting the order information to the server and registering the product master in which the product information is registered and the supplier master in which the supplier information is registered. A step of generating ordering / purchasing instruction information for the ordered goods or materials with reference to the above-mentioned item and transmitting the same to the above-mentioned supplier terminal device to perform ordering / purchasing; and Alternatively, for the sorting and packing of materials, picking instructions for generating picking instruction information with reference to the product master and sorting and packing the purchased goods or materials based on the picking instruction information. And a step of generating delivery route information for delivering the above-mentioned product 'material packed in this step to the destination designated by the customer with reference to the product box and the customer master. And delivering the product or material to a customer's address in accordance with the delivery route information generated by the step. 10 The picking step further includes a step of placing a delivery box for storing a predetermined number of delivery packs on a delivery line and carrying the delivery box, and the delivery box reaching the standby position of a packing worker through the delivery line. And temporarily storing the ordered goods and materials in accordance with the picking instruction information on a picking shelf installed at a standby position of the packing worker. Before being established 6. The home delivery of goods according to claim 5, further comprising the step of storing said goods and materials in each delivery pack stored in said delivery box by said packing worker according to said picking instruction information. Method.  11. The picking step further includes, in accordance with the delivery route information, a step of printing and issuing a member lapel on which the delivery address of the ordering customer is displayed, and a step of printing and issuing the member lapel printed by this step. The method according to claim 10, further comprising the step of attaching to the carrying box.  12. The goods delivery method according to claim 11, wherein the route information generating step is determined in consideration of a road to the delivery destination and a traffic jam condition.  13. The goods delivery service according to claim 9, wherein the order purchase step comprises a pre-order performed early in the day and a final order performed late in the day. Method. 14. A product delivery method including a server device and a customer terminal device interconnected via a network, the order information for the customer to order a product using the terminal device. Transmitting the order information transmitted in this step to the server device, and receiving the order information transmitted by the server device in the server device, and registering the product master in which the product information is registered and the supplier in which the supplier information is registered. A step of generating ordering / purchasing instruction information of ordered goods or materials with reference to the master, and transmitting this to the supplier terminal device, and processing of the goods or materials purchased in this step. A step of generating processing instruction information by referring to the commodity square; and a step of sorting and packing the purchased commodity or material including the purchased commodity or material processed by this step. A step of generating a picking instruction information by referring to the commodity master, and referring to the commodity mass and the customer mass by referring to the commodity material packed in this step. A step for generating routing instruction information for determining a delivery route for delivery to a destination specified by a customer, and a step for determining the route determined by this step. — A delivery method of goods, comprising: a step of delivering the goods or materials to a customer's address in accordance with the quoting.  15. The step of transmitting order information for the customer to place an order for a product using the terminal device to the server device includes a personal computer, an i-mode mobile phone terminal, a push button telephone, a bar code reader, and the like. The method according to claim 10 or 14, wherein the method is performed by information input means including at least one voice input terminal.  16. The product home delivery method further includes a settlement step for settingtle the price for the sentence product of the customer, and the settlement step includes the purchase price of the product for each customer with reference to the data pace. 16. The goods delivery service according to claim 15, further comprising: a step of generating payment instruction information; and a step of supplying the payment instruction information generated by this step to a terminal of a bank having a deposit account. Method.