WO2002069215A1 - Customer-specific cosmetic preparation system - Google Patents

Abstract

A shop terminal comprising a data base storing the content of interview, and means for digitizing the mechanical measurements of skin state, results of interview and results of feeling test can transmit data to a cosmetic preparation unit. Mechanical measurements of skin state, results of interview and results of feeling test digitized are converted into data of such a format as can be processed by the cosmetic preparation unit and transmitted to a preparation controller. Subsequently, the cosmetic preparation unit prepares cosmetic based on the data of such a format as can be processed by the cosmetic preparation unit.

Description

 Description Individualized cosmetic preparation system Technical field

 The present invention relates to a system for individually supplying cosmetics suitable for different skin types, tastes and purposes for each customer on the spot or on the web, and furthermore, by accumulating customer data, by providing customer data. It also relates to systems that provide cosmetics and supplementary services that are more suitable for skin type, taste, and purpose. Background art

 Cosmetics are roughly classified into skin care products and makeup products.Skin care products are mainly used for cosmetics, mainly to maintain or protect a good condition of the skin, such as facial skin, for a certain period of time. A liquid, gel, or solid that is applied directly to the skin, such as the skin on the face. In addition, makeup products mainly refer to liquids, gels, or solids that are directly applied (generally referred to as makeup) directly to cosmetic facial skin, lips, eyebrows, eyelashes, eye areas, and the like. In particular, many skin care products have the purpose of moisturizing the skin.In the old days, they were products that only had a moisturizing function, but with the changes of the times, products whose effect function was classified into several types according to the skin quality Demand increased and was supplied.

For skin care products, cosmetics with different skin characteristics and tactile sensations can be manufactured by preparing a mixture of components such as water, ethanol, glycerin, collagen, algecoloid, hyaluronic acid, and ascorbic acid. For example, customers with oily skin may prefer a crisp feel, and in this case, products containing a large amount of ethanol or water are suitable. In addition, it is an oily ingredient for dry skin customers A product that contains a large amount of glycerin is suitable.

 At present, there is a long-awaited need to supply cosmetics that are subtly different for each individual and that are suited to their tastes.

 However, since cosmetics are mass-produced in factories and sold at stores, skin quality is classified into several types, and even if a product with an effect function corresponding to it is manufactured, the skin may differ slightly for each individual. Few were good for quality, and it was rare for individual customers to get products that truly satisfied them.

 The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a system for individually supplying cosmetics suitable for different skin types, preferences, and uses for each individual. . Disclosure of the invention

 In order to achieve the above object, a system of the present invention includes a store terminal and a cosmetic preparation device, wherein the store terminal is a system capable of transmitting data to the cosmetic preparation device, And a compound numerical means for quantifying data such as the results of mechanical measurement of skin conditions, the results of medical interviews, the results of tactile test, the preparation of fragrance preferences, etc. The data of the mechanical measurement result, the inquiry result, and the tactile test result of the input skin condition were digitized by the compounding numerical means, converted into data in a form that can be processed by the cosmetic preparation device, and transmitted to the preparation control device. Thereafter, the cosmetic preparation device prepares a cosmetic based on the data in the processable form.

Further, the system of the present invention may be a system provided with a customer terminal used by the customer and a data base server which can communicate with each other. In this system, the database server comprises: A customer database in which customer information such as customer interview results are stored, and a combination numerical means for quantifying the interview results. After accessing the database server from the end, receiving the inquiry table from the customer terminal, inputting the inquiry table while viewing the screen of the customer terminal, and transmitting it to the database server; After converting the questionnaire result data of the obtained questionnaire table into data in a form that can be processed by the cosmetic preparation device by the combination numerical value means and transmitting the data to the preparation control device, the cosmetic preparation device Prepare cosmetics based on morphological data.

 Further, in the cosmetic preparation device, a preparation control device that receives data from the store terminal and outputs a preparation instruction, and a pump that is driven by the preparation instruction output from the preparation control device, And two or more tanks containing various cosmetic ingredients, and a container 40 into which the prepared cosmetic is poured. The various cosmetic ingredients in the tank are supplied to the container by the pump via a tube or the like. Preferably, it is injected at 40.

 Further, the store terminal can communicate with the database server, and the store terminal can access a customer database of the database server. And writing customer data from the store terminal to the customer data base. BRIEF DESCRIPTION OF THE FIGURES

 FIG. 1 is a schematic block diagram showing an example of a system configuration for preparing cosmetics on the spot.

 FIG. 2 is a schematic block diagram showing an example of a system configuration for preparing cosmetics via a network.

 FIG. 3 is a diagram showing a configuration of the shop terminal 20.

FIG. 4 is an example of inquiry data and customer registration information in a store terminal. Fig. 5 shows the details of the interview data and customer registration information in the store terminal. It is an example showing details.

 Fig. 6 is an example of the flow from the interview to the product selection.

 FIG. 7 is a block diagram in which the digitized data is sent from the database server 10 to the preparation control device 30.

 FIG. 8 is a diagram showing a configuration of the server 10.

 FIG. 9 is a schematic diagram of the configuration and connection of the data base server 10 in further detail.

 FIG. 10 shows an example of a system in which data is digitized by a combination numerical element in the database server 10 and a system used for the digitizing means. Fig. 11 shows an example of the quantification element and quantification means for generating the composition balance or data-based composition code required for the preparation control device 30.

 Fig. 12 is an example of using a questionnaire to show the condition of the skin and body of each customer as a result in the advice wording.

 FIG. 13 is an example of a calculation method for individually generating order information for each customer order.

 Fig. 14 is a flowchart for preparing cosmetics on the spot.

 FIG. 15 is a flowchart for preparing cosmetics via a network.

 FIG. 16 is a schematic diagram of the preparation control device 30.

 Fig. 17 shows an example of the contents of an interview in the interview table.

 FIG. 18 is a diagram showing a plate for performing a tactile test. FIG. 19 is an example of a method for calculating the individual designation of the component name.

 FIG. 20 is an example of the system initial display screen.

 FIG. 21 is an example of a screen for referring to the purchase history.

FIG. 22 is an example of a screen showing details of a purchase history product. BEST MODE FOR CARRYING OUT THE INVENTION

 BEST MODE FOR CARRYING OUT THE INVENTION The best mode for carrying out an individualized cosmetic preparation system according to the present invention will be described with reference to the drawings.

 Figure 1 is a schematic block diagram showing an example of a system configuration for preparing cosmetics on the spot, such as in a store.

 The system has an input means for a customer to input data, a store terminal 20 owned by the store, a database server 10 connected to the store terminal 20 via electronic communication means, a store terminal A preparation control device 30 connected to 20 and instructing the preparation of cosmetics based on the data provided from the store terminal 20; pumps 31A, 31B connected to the preparation control device 30; It has 31 C…, tanks 31 A, 31 B, 31 C… connected to the respective pumps, and a container 40.

 The store terminal 20 can transmit data to the database server 10 via electronic communication means in the evening, and is required on the basis of the information received from the store terminal 20 in the data server 10. The calculation control is performed by, the data is digitized, and the digitized data is sent to the preparation control device 30. Alternatively, this system can be operated by storing this calculation control program in an auxiliary storage medium, distributing it to each store, and operating it on a store terminal. In this case, since only customer data is sent to the database server 10 connected via the electronic communication means, higher speed can be realized.

The preparation control device 30 includes a plurality of pumps 31 A, 31 B, 31 C... (The pumps 31 A, 31 B, 31 C are described and illustrated, but the number of pumps is three. The control is not limited to one, and may be any number as long as it is one or more. Furthermore, tank 32 is connected to each pump (Tank 32 A, tank 32 B, and tank 32 C are shown, but for illustration purposes, the number of pumps is limited to three. thing Instead, any number of one or more may be used. In addition, if there is no need to distinguish between tanks 32A, 32B and 32C, the tank is set to 32k.) Pump 31A uses the liquid in tank A as a tube. And the thin line in the figure represents a communication line). The pump 31 B and the pump 31 C are also prepared by injecting the liquid in the tank 32 B and the tank 32 C into the container 40, respectively. Preferably, the pump and tubing are capable of performing a fine preparation of 0.1 m1 units. Hereinafter, the pump 31 will be described as a pump 31 when it is not necessary to distinguish it from the pumps 31A, 31B, and 31C.

 The customer (or in some cases the store staff) enters the customer's data into the questionnaire table described below on the screen of the store terminal 20, and furthermore, conducts a skin condition check, a customer's tactile test, and perfume. Is input into the store terminal 20. The inquiry screen and the like are provided from the database server as HP (home page) or the like, or stored as a program in an auxiliary storage medium or the like and provided to the store terminal 20. The store terminal 20 transmits the input customer data (hereinafter referred to as customer data) to the database server 10 using electronic communication means. The database server 10 receiving the customer data digitizes the data input based on the questionnaire table so that the preparation control device can control the data, and the digitized data is sent to the store terminal 20 by electronic communication means. Sent via Note that, in the case where the blending quantification means is provided to the shop terminal 20 as a program stored in an auxiliary storage medium or the like, the customer terminal is digitized in the shop terminal 20.

 When these are integrated and the input data is transmitted to the preparation control device 30, the preparation control device 30 controls the pump 31 based on the transmitted data, and the liquid in the tank 32 is injected into the container 40. Then, cosmetics are prepared.

The liquid in the tank 32 is used for cosmetics, especially serum, lotion, emulsion, etc. Seed components such as purified water, glycerin, propylene glycol, 1.3-butylene glycol, L-hydroxyproline, PCA-Soda, methyl parapen, biohyaluronic acid, denatured ethanol, erythol , Algeoloid, decaglycerin, promois, hydrolyzed silk, collagen, ascorbic acid, etc., or a mixture thereof. In this system, the cosmetic preparation device, which is a device for preparing cosmetics, is composed of the above-described preparation control device 30, pump 31, tube, tank 32, and container 40. If it can be blended in the ratio, it is sufficient, and it is not limited to the above-mentioned device.

 Further, the shop terminal 20 may be able to communicate with the preparation control device 30 mutually, and in that case, any operation of the preparation control device 30 can be remotely controlled. The store terminal 20 can communicate with the database server 10 mutually. Note that the store terminal 20 and the database server 10 may be connected by a LAN or may be connected by the Internet.

 The questionnaire, skin condition survey data, and tactile test will be described later. FIG. 2 is a schematic block diagram showing an example of a system configuration for preparing cosmetics via a network.

 Customer terminals 101a and 101b (hereinafter, only customer terminal 101a will be referred to as customer terminal 101) are network terminals owned or used by each customer, and It is a terminal that can be used for example. Further, this configuration can also be used in the stores described above. The customer terminal 101a can communicate with the database server 10 via electronic communication means, and the database server 10 can transmit data to the preparation control device 30 overnight. The number of customer terminals is not limited to two, but may be more than one.

The customer terminal 10. 1 has an input means, and the input format stored and distributed from the database server 10 by HP or in an auxiliary storage device. Based on the questionnaire, the customer's data is entered into the questionnaire table, and furthermore, data such as skin condition survey data, customer's touch test, and perfume preference survey data are entered. These inputted customer data are transmitted to the database server 10 via electronic communication means. The database server 10 stores the customer information and digitizes the customer data at the same time, and transmits the digitized data to the preparation control device 30 in the cosmetics production factory via electronic communication means. . The preparation control device 30 drives the pump 31 based on the digitized data, but the data server 10 may send data to the preparation control device 30 every time an order is received. Further, the apparatus may have a function of issuing an instruction to the preparation control device 30 after receiving a certain order. That is, the preparation controller 30 may drive the pump 31 after stocking the function corresponding to the function, that is, the data transferred from the database server 10 and reaching a certain level.

 FIG. 3 is a diagram showing the configuration of the shop terminal 20 shown in FIG.

 The store terminal 20 is a terminal provided in the store, and is provided from the database server 10 via HP or the like, or is stored as a program in an auxiliary storage device or the like to provide an inquiry screen or the like.

 Further, the shop terminal 20 is connected to a database server 10 and a preparation device 30 for instructing preparation of cosmetics via an electronic communication line.

 The store terminal 20 has input means, including a customer skin information survey data, a customer tactile test, a perfume preference data input, and a customer data input means, and a customer address. There is a means for inputting customer registration information for inputting personal information such as the above.

The data read out to the store terminal 20 as a program stored in the database server 10 or an auxiliary storage device is stored in the control device 21 and is a combination numerical value for quantifying information input by a customer. It functions as a means of conversion. Transmission / reception is performed for storing these customer data in the database server 10 via electronic communication means overnight. The transmission / reception means is further provided in the shop terminal 20.

 The store terminal 20 receives the data (data) stored in the database server 10 and images and character data such as HTML, and uses the received data for product preparation, purchase application, and customer information registration. The input means of the store terminal 20 allows the user to arbitrarily input the received question and entry, and the input data is transmitted to the database server 10 again as customer data.

 The database server 10 registers the received customer data in the customer information master 13 next time so that the customer can purchase cosmetics from any location using the first registration information.

 The compounding numerical means in the control device 21 performs numericalization so that the preparation device 30 can mix cosmetics based on the input customer data and inquiry data.

 Alternatively, a module required based on the data received by the database server 10 may perform calculation control, and the calculated and quantified data may be transmitted to the preparation control device 30.

 The control means 20 inside the shop terminal 20 has one or a plurality of compound numerical value elements. These composition quantifying elements can be obtained by arbitrarily inputting the questions and entries received from the software stored in the auxiliary storage medium or provided from the database server 10. FIG. 4 shows an example of an interview and customer registration information in the store terminal 20. The first combination quantification factor is selection of product purpose and preference, the second combination quantification component is product-specific inquiry, and the third combination quantification component is common inquiry. These interviews will be made to the purchaser when he / she inputs from the screen described below that he / she wants to purchase the product.

The customer read out from the customer information storage means Information is added, and information such as the product name, quantity, and delivery destination information is further added, and product selection and purchase procedures are performed. All of these data are prepared, and all of the above-mentioned data is transmitted to the database server 10 when the transmission decision is input from the input means of the store terminal and the Internet terminal 20.

 When digitization is performed by the database server 10, the transmitted data is converted into specific component compound values using the compound numerical unit in the database server 10, and the electronic communication means and the store terminal are used. It is transmitted to the preparation control device 30 via 20.

 FIG. 5 is an example showing further details of the inquiry data and customer registration information in the shop terminal 20.

 If the selected product is used as the basic cosmetics, the basic cosmetics preference input, which is the element 1 for the numerical value of the composition, is used to input the feeling of use, addition of ingredients (topping), fragrance, concentration, original name, etc. In element 2, basic cosmetics specific inquiry input, questions that are specific to basic cosmetics, such as lifestyle habits, skin characteristics, self-checks, and skin characteristics, are asked and entered in a form that answers them. In the common question input, which is the combination quantification factor 3, physical questions common to all cosmetics such as lifestyle and eating habits are asked.

 In the customer registration information input, personal information of the customer is input.

 These are transmitted to the database server 10 and quantified by the compounding quantification module, or quantified using the compounding quantification means in the control device 21 in the store terminal 20 to prepare cosmetics. The digitized data is transmitted to the preparation control device 30 to be controlled.

FIG. 6 is an example of a flow showing a flow from an inquiry to a product selection. First, the customer selects a product. Here, too, basic cosmetics will be described as an example. The selection of products is divided into lotion, serum and milky lotion for basic cosmetics, and the customer makes a choice. Then, the item selection In the eyes, cosmetics are selected according to the customer's desire, such as feeling of use (moist, refreshing, etc.), addition of ingredients, fragrance, etc.

 Next, a product-specific interview is performed. This is done by asking the customer a question, such as a lotion, a question about the skin of the customer using the lotion, or a lipstick, etc., a question about the lips of the customer. Done.

 That is, here, a product-specific question is asked to the customer.

 Finally, a common questionnaire is given to the customer.

 This is a common question for all products, and asks physical questions such as the health condition of customers.

 When everything is over, it is a purchase application.

 FIG. 7 is a block diagram in a case where the digitized data (order data) is sent from the database server 10 to the preparation control device 30 via the business processing server 90.

 Interview data and customer data input from the store terminal 20 and the customer terminal 101 are transmitted to the database server 10. The data server 10 converts the customer data into commands that can be controlled by the preparation control device 30 using the compounding and digitizing module, and at the same time, transmits the customer registration information to the business processing server and records it. I do. The data to be recorded are the order number, member ID, name, original name, selected product ingredient combination information, selected product quantity, selected product fragrance information, and interview result advice text data.

 These stored data will serve as reference materials for the customer's next order, and some information will be provided to the customer along with the product. FIG. 8 is a diagram showing the configuration of the database server 10.

The database server 10 includes a control device (input control means, output control means, route control means) for controlling the input and output of data, an inquiry database storing the contents of the inquiry, a result of the inquiry of the customer and the system of the present invention. Call It has a customer database in which impressions of the provided cosmetics are stored, and numerical means for quantifying the results of interviews.

 The path control means is composed of CPU (Centra1ProcesEngSunigUnit) and the like, and performs control of each section, data transfer, various calculations, temporary storage of data, and the like. The input control means controls data input from a terminal connected via the network, and the output control means controls data output to the terminal.

 Also, the files storing the other service information provided in the database server 10 and the control means for them are within the generally known range, and are not particularly shown in FIG. Is included in the database server 10.

 FIG. 9 is a schematic diagram of the configuration and connection of the database server 10 in more detail.

 The database server 10 is connected to the store terminal 20 or the customer terminal 101, and further connected to the business processing server and the preparation control device 30.

 In the database server 10, an inquiry item master 12 2 that provides inquiry information to the store terminal 20 or the customer terminal 101, a customer information master 13 that similarly provides a screen drawing, Combination quantification calculation module 14 that quantifies the results of interviews provided from store terminals 20 or customer terminals 101, and inquiry result calculation module 15 that stores the quantified results. Product detail information master that stores information, customer CD numbering module 19 that automatically issues customer IDs, order number issue module that issues order numbers, and store terminals 2 0 or an order master 1 1 1 1 that collectively stores customer data input from the customer terminal 1 0 1 and a purchase history master 1 6 that stores information stored in the order master 1 1 1 1 as a purchase history. Consists of

Also, the database server 10 communicates with the business processing server 90 by electronic communication. The business processing server 90 is connected to the preparation control device 30 via a line.

 The customer places an order using the store terminal 20 or the customer terminal 101. On the screen of the store terminal 20 or the customer terminal 101, a product information application screen is distributed from the customer information master 13 and displayed. Also, pre-registered merchandise information (such as a cosmetic composition example) is distributed and displayed from the merchandise detailed information box. In the case of the second or subsequent use, the customer master and purchase history master 16 enter the ID and password to link the customer information to the store terminal 20 or customer terminal 101. The cosmetics that have been distributed and displayed before are displayed, and it is easy to purchase the same items again.

 If the customer wants to purchase cosmetics newly, the inquiry item box 12 sends the inquiry item to the store terminal 20 or the customer terminal 101, and the customer answers this and the answer result Is transmitted to the database server 10 again, and the customer information is quantified by the combination quantification calculation module 14. The quantified customer information is sent to the interview result table 15 and the inquiry result master 15 is memorized and, at the same time, creates an advice sheet for giving advice to customers. The interview result master 15 further transmits the digitized data to the order master 11.

 The order master 11 is located in the control unit 11 and contains customer information columns 13, product detail information columns, inquiry result columns 15, order number issuing module 18, customer CD issuing module 19, The input data from the store terminal 20 or the customer terminal 101 is integrated and stored as order data. This order data is sent to the purchase history table 16 in the evening, and by storing it, a backup of the product purchased by the customer is made and used as a history for subsequent purchases.

The order master 11 sends the order information to the business processing server, the order information is also registered in the business processing server 90, and further to the preparation control device. And the order data are transmitted, and the cosmetic is prepared.

 FIG. 10 is an example of data quantified by the combination quantifying element in the database server 10 and a system used for quantifying means. The numerical calculation means 14 includes an order number generation module 18 described above, a customer CD generation module, and a numerical calculation module 14 as well as an advice sheet generation module and a recipe code generation module in the interview master. Modules are included.

 The composition quantification elements include access log, customer master, product detail information table, order master 11 (sales master), interview master (common interview master, product-specific interview master, and interview result). Master 15 is included) and Purchase History Master 16 are included. Numericalization means include a numerical calculation module 14, an advice sheet generation module (located in the inquiry box), The order number issuing module, the customer CD issuing module 19, and the recipe code generation module (located in the order master 11) are used for digitization.

 'Figure 11 is an example of the digitizing elements and digitizing means that generate the compounding balance required for the preparation control device 30 or the data-based compounding code, necessary for product names, product sales management, etc. The product code with the product type attribute as the key, the product attribute information necessary for the coding of the product information master to identify the product symbol, and the product fragrance information specifying the scent of the product, In addition, the product ingredient addition (topping) information is used as a recipe code symbol in the database base master, and the recipe code generation module is individually configured using the additional points in the common interview master and the product-specific interview master. Calculate the product mix balance and create a product mix code.

 Fig. 12 is an example of how to provide the condition of the skin and body of each customer as a result of the interview in the advice wording.

The stress attributed to the stress caused by environmental factors of the skin or the body and the stress attributed to mental factors, based on the interview attributes in the common interview master and the product-specific inquiry master. Attribute such as degree, degree of dryness of skin, degree of oiliness, degree of homeostasis of the whole body, degree of subjective condition, degree of nutritional balance, etc. are assigned to each question and answer, and each of them is answered The selected points are added to the points (or points deducted, multiplied, and divided) determined by the quantification of the interview at that time, and are calculated by the quantification module for interviews 14 and output as numerical values to the results of the interview.

 Based on the calculated values, the total number of values that fall into the range of values in the questionnaire result box 15 for each attribute of each questionnaire and the wording are individually matched by the advice sheet generation module with the degree of each attribute described above. Individual conditions are generated as advice texts on the advice sheet via the master.

 The product detail information master can also link the database when it is necessary to simultaneously display the product name, individually ordered product information, and the store information on the advice sheet to be displayed.

 Figure 13 is an example of a calculation method for generating order information for each customer order individually for each order.

 When a new customer registers personal information, that information is issued as a customer code, and the registered customer acquires his or her own customer code number and uses it with the code in the future, or the side that manages the information is the customer In order to organize and manage the information, the customer CD numbering module 19 automatically issues unregistered or missing codes and assigns them to the corresponding customers, and the customer master is assigned to the customer master. Store and save in the same data table as the information registration information.

When a customer registered in the customer master makes an order, the product detail information master indicates the product name and type, the product mix code indicates the generated product mix code, the purchased store attributes, and the individual In the interview result advice wording, the personalized advice wording is stored in the order master 11 together with the order number issued by the order number issuing module, and the And saves the order information to the preparation control device 30 or the like.

 The process of examining the condition of the customer's skin, manufacturing and supplying the product will be described below using a flowchart.

 FIG. 14 is a flowchart for preparing cosmetics on the spot. The survey of the skin condition is performed numerically after machine measurement, and input to the store terminal by store staff. In addition, the results of interviews through interviews are quantified and input to store terminals. In addition, customer tactile tests are also conducted in order to make the product more suitable for use feeling and taste. The interview may be entered directly by the customer by checking the questionnaire displayed on the screen according to the existing technology, and then quantified based on the entered data. Also, if the customer has used this system before, it is possible to acquire and use the data from the customer database of the database server 10 overnight.

 Mechanical measurements include measurement of skin moisture and sebum, measurement of skin elasticity, measurement of skin elasticity, measurement of skin PH, measurement of skin oxidation, etc. Input to terminal. The store terminal converts the data of the inquiry table and the data of the tactile test into data in a form that can be processed by the preparation control device 30 and transmits the converted data to the preparation control device. The preparation control device 30 drives the pump 31 based on the transmitted data to produce cosmetics, and the products are provided to customers. In some cases, the preparation can be repeated several times and the sample can be used by the customer to better match the customer's preferences.

 Mixing can be performed in units of 0.1 m1. For example, when A, B, and C are mixed to prepare a 100 m1 cosmetic, A (10000 step) + B (10000) Step) + C (1000 step)-Prepared in 100 ml, so that a finely divided preparation can be performed substantially steplessly.

The details of the measurement of the skin condition by mechanical measurement, the interview method, and the tactile test will be described later. Stores customer data (mechanical measurement results of skin condition, inquiry results, tactile test results, fragrance preference surveys, provided cosmetic ingredients, and in some cases, sample use results, etc.) input to the store terminal 20 By transmitting the data to the customer database and storing it in the customer database, the system and the customer can use the data to provide cosmetics that are more suitable for the next time the customer orders cosmetics on the Web . Furthermore, if the customer uses the product continuously, the satisfaction after use will be data for the preparation of cosmetics more suitable for the customer if stored in the customer database. In addition to the preparation of cosmetic products themselves, in terms of usage and usage cycle, such as usage amount and usage cycle for each customer, counseling with higher customer satisfaction is effective data for customer service. For example, if the customer's order cycle is stored in the customer data, it is possible to send an email to the customer based on the data. For example, if winter preparations and summer preparations are stored, if you go to Hawaii during the cold winter months in Japan, you can order summer preparations. Products suitable for the purpose can be quickly ordered.

The transmission of the customer data from the store terminal 20 to the database server 10 may be performed by the store terminal 20 when the store terminal 20 issues an instruction to the preparation control device. The person in charge may send it arbitrarily from the store terminal 20.

 Figure 15 is a flow chart for preparing cosmetics via a network.

Questionnaires are used to find out the customer's skin condition, preferences, purpose, etc. over the network. The customer inputs a response while viewing the questionnaire table that the database server 10 sends to the customer terminal 101a while viewing the screen, and after completing the input, sends it to the database server 10 and the database server 10 sends the data to the database server 10. Digitized and converted to data that can be processed by the preparation control device 30 Convert it and send it to the preparation control device. The preparation control device 30 drives the pump 31 based on the transmitted data to produce cosmetics. The goods are delivered and delivered to the customer.

 When the database server 10 transmits the data to the preparation control device 30, the data may be transmitted to the preparation control device 30 after a certain amount of data is accumulated. The pump 31 may be driven after one night has accumulated.

 FIG. 16 is a schematic diagram of the preparation control device 30.

 When the order of the cosmetics manufacturing order (original name, selected product combination code, selected product quantity, selected product fragrance information, interview result advice wording data, etc.) is commanded from the order master 11 in the database server 10, The production control device 30 distributes each data to each device and issues a command. That is, the data quantified from the results of the medical interview and the like is instructed to each pump, and a predetermined amount of components is extracted from each tank and sealed in the container 40.

 The advice text data is output by a printer or the like.

 The composition list is also output, and everything is delivered to customers along with the prepared cosmetics.

 Figure 17 is an example of a questionnaire.

The interview table includes basic data such as height, weight, age, and body fat percentage. An example of digitization will be described. Purified water, glycerin, propylene glycol, 1.3—butylene glycol, L-hydroxyproline, PCA—Soda, methyl parapen, biohyaluronic acid, denatured ethanol, erythritol, algecolloid, decadariserin, promois Solutions of hydrolyzed silk, collagen, ascorbic acid, etc., mixed solutions of these solutions (can be included in the component items as a moisturizing system, refreshing system, etc.), fragrance components, color of container 40, cosmetics Points are assigned to component items such as capacity and package type in accordance with the result of answering each question item. For example, if “Yes” is selected for the question item “Weekday sleep time is 5 hours or less”, a point is awarded for making water and a b point is given for glycerin. Points are similarly assigned to other component items. Next, if “(1) I do not want to wake up” is selected in the item “Wake up even with a slight noise while sleeping”, point c is given to water production and point d is given to glycerin. Give. Scores are given for other component items in the same way. If "(2) Rarely" is selected, e-point is given to water production and f-point is given to glycerin. By answering each question item in this way, the score of each component item is added and totaled.For example, select "Yes" for the question item "Sleep time on weekdays is 5 hours or less", and In addition, if "(1) Not at all" is selected in the item "Wake up even with a slight noise while sleeping", the score corresponding to the answer result in the following question item is added to a + c points. Is added.

 From the totaled response results, the proportion of the mixture between each component item is calculated.

 Note that the above calculation method is an example, and the present invention is not limited to this. FIG. 18 is a diagram showing a plate for performing a tactile test. At each vertex of the triangle, there is a cosmetic sample with hyaluronic acid at vertex A, seagrass component at vertex B, and 100% hydrolyzed silk at vertex C, going from vertex A to vertex A from the opposite side. It is divided into 10 stages so that the hyaluronic acid concentration becomes higher. Vertex B is also divided into 10 stages so that the concentration of hyaluronic acid increases from the opposite side of vertex B toward vertex B. The same applies to vertex C.

For example, at point a, there is a sample containing 70% of hyaluronic acid, 30% of hydrolyzed silk, and 0% of seaweed components. At point b, there is a sample containing 30% of hyaluronic acid, 50% of hydrolyzed silk, and 30% of seaweed. In this way, several samples can be prepared and actually touched by the customer, and the taste of the customer can be tested. However, all in the figure Preparing samples on the grid may cause confusion in the customer's tactile sensation, so we prepare samples on several points.

 In addition, floral, rose, gaspera, lavender, and lemon can be added as fragrances, and the fragrance rate can be selected from “light”, “standard”, and “dark”.

 In the present invention, it is also possible to output and print a label for each product, and to affix it. It is very easy to create a component display label in which components are arranged in descending order of their content.

 Furthermore, although not shown, an evaluation data that evaluates the ingredients of cosmetics in the market is placed on the store terminal 20 or the database server 10 to prepare cosmetics similar to the cosmetics used by the customer. In addition, the ingredients can be prepared according to the taste and purpose of the customer, and finely-tuned cosmetics such as adding a scent can also be prepared.

 Fig. 19 shows an example of the calculation method for individual labeling of compounding component names.

 For example, if the formulation code is L1503200A5, tank 50 A for lotion A, 30 m1 for lotion B, and 20 m1 for lotion C Remove using a pump. Water covers multiple components, but all components are labeled separately. Therefore, element 6 of lotion A is composed of PCA—Na (50%) and water (50%), but these are all divided into PCA—Na and water. Is displayed.

 From the three types of lotions A, B, and C, the same component amounts are added to each other, and only the component names are displayed as compounding component names in descending order of amount.

 FIG. 20 to FIG. 22 are screen diagrams when a customer uses this system.

Customers can use this system by registering customer ID and other personal information. From this screen, customers can refer to the purchase history or make a new medical inquiry and place an order. The screen diagrams for selecting the same product from the purchase history are shown in Figs. 21 and 22 below. Industrial applicability

 As described above, the personalized cosmetic preparation system according to the present invention individually manufactures and sells cosmetics tailored to each customer or purpose, accumulates the customer data, and further matches the customer or the purpose. Since a system is provided to upgrade customer cosmetics to improve customer satisfaction, it is possible to provide cosmetics suitable for each customer. In addition, customers can order products for each customer on the Web, so customers can choose between manned and unattended counseling.

 Furthermore, in this system, a part of the contents of the customer database can be used by the customer, so that the customer can know his / her skin condition.

 In addition, the customer database can also register customer satisfaction after continuous use in addition to the data on prepared cosmetics, so it can be used by this system to prepare products more suitable for customers. Yes, it is possible to follow up customers using the customer data base.

 In addition, since the preparation of cosmetics by this system is mechanically prepared in units of 0.1 ml, quick and accurate preparation is possible, and the same product can be prepared in conjunction with the customer database. In addition to being easy, fine preparation is also easy.

Claims

The scope of the claims 1. A store terminal and a cosmetic preparation device, wherein the store terminal is a system capable of transmitting data to the cosmetic preparation device, wherein the store terminal includes a medical inquiry database storing contents of medical interviews, and a machine measurement of skin condition. And a combination numerical means for quantifying the data of the results, the interview results, and the tactile test results. After being digitized by the blending digitizing means, converted into data in a form that can be processed by the cosmetic preparation device and transmitted to the preparation control device, the cosmetic preparation device prepares cosmetics based on the data in the processable form A cosmetic preparation system, characterized in that:  2. A system including a customer terminal used by the customer and a server capable of communicating with each other, wherein the server is configured to store a questionnaire database storing a questionnaire table and customer information such as a customer's questionnaire result. A customer database stored therein, and a combination quantifying means for quantifying the result of the interview, wherein the customer accesses the server from the customer terminal, receives the inquiry table from the customer terminal, and While inputting to the inquiry table while viewing the screen of the terminal, and transmitting the data to the server, the server converts the input data of the inquiry table into data in a form that can be processed by the cosmetic preparation apparatus by the combination quantifying means from the inquiry result data. A cosmetic preparation system, wherein the cosmetic preparation apparatus prepares a cosmetic based on the data in a form that can be processed after the conversion to the preparation control apparatus and transmission to the preparation control apparatus. 3. The cosmetic preparation device receives a data from the store terminal and outputs a preparation instruction, and a pump driven by the preparation instruction output from the preparation control device. And two or more tanks containing various components of the above, and a container for injecting the prepared cosmetics, and the various components of the cosmetics in the tanks are described above via a tube or the like. 3. The cosmetic preparation system according to claim 1, wherein the cosmetic preparation system is injected into the container by a pump.  4. The shop terminal can communicate with the database server and can access the customer database of the database server from the shop terminal. 4. The cosmetic preparation system according to claim 3, wherein data can be browsed and customer data can be written from the store terminal to the customer database.