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WO2002044829A2 - Procede et systeme permettant d'effectuer des enquetes entierement automatiques - Google Patents

Procede et systeme permettant d'effectuer des enquetes entierement automatiques Download PDF

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Publication number
WO2002044829A2
WO2002044829A2 PCT/IL2001/001100 IL0101100W WO0244829A2 WO 2002044829 A2 WO2002044829 A2 WO 2002044829A2 IL 0101100 W IL0101100 W IL 0101100W WO 0244829 A2 WO0244829 A2 WO 0244829A2
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WO
WIPO (PCT)
Prior art keywords
survey
questionnaire
participants
application
questions
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/IL2001/001100
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English (en)
Other versions
WO2002044829A3 (fr
Inventor
Ran Erhard
Hod Gibso
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to AU2002221012A priority Critical patent/AU2002221012A1/en
Priority to IL15603801A priority patent/IL156038A0/xx
Publication of WO2002044829A2 publication Critical patent/WO2002044829A2/fr
Publication of WO2002044829A3 publication Critical patent/WO2002044829A3/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the present invention relates in general to a fully automated solution for conducting a survey research or an opinion poll. More particularly, the present invention relates to automatic survey system for generating survey questionnaire and conducting survey through a communication network, such as the Internet or a cellular network, using IVR (Interactive Voice Response) technologies.
  • IVR Interactive Voice Response
  • Surveys have been traditionally conducted by mailing a questionnaire to the concerned individuals or optionally by making personal telephone interviews. More up-to-date surveys are processed by Internet web-sites, addressing the large market of Internet users.
  • Such survey systems are more efficient and demand much less human resources than the traditional survey systems. Although such systems are more convenient for the survey participants, the survey results do not necessarily insure statistical significance and might be diverted.
  • Publication EP0976265 (WO9809451 "An Opinion Poll Utilizing a Wireless Data transmission Connection") describes a method for conducting opinion polls through cellular telephones.
  • the system utilizes SMS technologies for transmitting poll questions to cellular phones' customers and receiving participants' replies.
  • Non of prior art survey service systems as described above provide self service for editing survey question sets and automatic mechanism for generating IVR interviewing application.
  • the present invention will, preferably, provide a "human-free" survey generator, using Internet and cellular applications, and thus offering significant advantages and innovation over the existing state of the art.
  • the present invention will be available at a substantially lower price than other existing state of the art systems.
  • the present invention will operate at a much faster speed and will provide more precise results. It is thus the prime object of the invention to provide a system and method for conducting fully automated survey research using wireless communication channels and IVR technologies. It is additional object of the invention to provide automated survey system and method based on network communication ensuring the survey customer significant statistical survey results.
  • the present invention preferably provides a completely automated method and system for conducting survey research including: self-service wizard for editing survey questions, automatic module for generating an IVR interviewing application utilizing text-to-speech (TTS) technologies to convert text data to voice data format, and self-operated distributing mechanism, preferably using cellular communication and SMS (Short Message Service) technologies for transmitting proposal message to potential participants. Consumers agreeing to participate will connect to the IVR interviewing system and answer the survey questions by pressing the relevant phone keys.
  • TTS text-to-speech
  • SMS Short Message Service
  • Fig. 1 is a diagrammatic representation of the fully automated survey service system according to the present invention
  • Fig. 2 is a general scheme of the optional information flow, as operated by the present invention
  • Fig. 3 is a general scheme of editing automatic survey questionnaire according to the present invention
  • Fig. 4 is a general flowchart of generating survey application according to the present invention.
  • Fig. 5 is a general flowchart of distributing survey proposals according to the present invention.
  • Fig. 6 is a general flowchart of conducting interactive survey according to the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
  • Fig. 1 illustrates the environment of the fully automated survey system suggested by the present invention.
  • the present invention provides a new system and method for conducting self- made automatic surveys. Individuals or organizations wishing to conduct a survey according to prior art systems have to employ professional services for creating a survey questionnaire and conducting the survey interviews. Such services are expensive and time consuming.
  • the basic concept of the present invention is to provide a self-assisted subsystem for the creating a survey questionnaire, an automatic system for distributing survey proposal and a human-free interviewing application for conducting the survey operation itself.
  • the distributing process can be applied either by using cellular networks (see block 20 illustrating cellular configuration) , a telephone exchange system (block 22) or an Internet network (see block 24) as will be further described below.
  • the human free interviewing application is an IVR application according to proffered embodiment of the present invention.
  • the interviewing application is an interactive text application.
  • the survey system is comprised of: a designated server 10 (the "survey server") which is associated with the interviewing application 12, database server 14, analysis subsystem 16 and billing subsystem 18.
  • the survey server consists of a questionnaires' generator and a survey organization application.
  • the questionnaire generator can be implemented as a simple form application enabling to fill in the desired questions or optionally by a smart wizard application.
  • Such wizard application comprises a selection of questionnaire templates, each template is designated for different survey subjects and applies different questionnaire structures (e.g. sequential order, hierarchical structure etc.).
  • the database server 14 stores survey questionnaire, survey results, questionnaire templates data and potential participants details.
  • the billing subsystem 16 associated with the survey server comprises two modules: the customers' billing and the participants billing.
  • the billing subsystem will charge the customer for using the system survey services and optionally credit the participants for taking part in the survey.
  • the participant When conducting the survey through the cellular network the participant will preferably receive minimum credit for the survey airtime, and optionally will be paid with extra free airtime.
  • An additional component of the survey system is the analysis subsystem 18, which provides a statistical analysis of the survey results and visual presentation (charts) illustrating the survey result and analysis.
  • analysis includes conventional statistical running results such as actual significant of the survey, correlations between survey subjects, averages and deviations of results, distribution statistics etc. All the data will be available to the customers via any conventional communication channel such as e-mail, fax etc.
  • Fig. 2 illustrates the flow chart of the full survey automatic process.
  • questionnaire generator service guiding the user through a process of setting up his own questionnaire form.
  • Such service can be provided through the Internet network using PC terminal or cellular phones.
  • the process of the questionnaire creation is further detailed in Fig. 3: the customer is provided with two optional procedures:
  • the customer is provided with guiding questionnaire wizard.
  • the customer can select templates, wherein each template relates to specific category and consists sets of questions.
  • the wizard provides specific category templates for election poll and other templates for checking people's favorite food products.
  • the customer Once the customer has selected the template, he is provided with sets of questions relating the respective category, at this point the customer can choose the whole set or just part of it or alternatively add questions or change them to fit the specific details relating his business.
  • the second option enables the user start the questionnaire from scratch and phrase the questions by himself. This manual option enables the users to fill in questions and to determine the sequence of questions.
  • the system further enables the user to determine conditional set of questions, which are presented to the survey participants in dependence with participants' previous answers.
  • the customer can customize the questionnaire path. This feature enables more efficient interviewing process by skipping irrelevant or non-applicable questions.
  • the survey system enables the user to set the survey properties.
  • the customer selects the desired statistical significant which is depended on sample size. In order to have more meaningful results the user can be provided with the option to select population categories (e.g. participant's residence).
  • the user can determine the survey processing schedule: performing the survey at the same time or alternatively in different time periods.
  • the customer can choose a real time survey option, based on the current location of the participants. For example, checking the favorite food of the participants, which are having lunch at the same geographic zone.
  • This real time option is applicable when using advanced cellular networking technologies enabling to locate cellular customer location at specific areas.
  • the interviewing application is an IVR application: using TTS (text-to-speech) technologies for converting the set of text questions into an automatic interactive voice response application.
  • TTS text-to-speech
  • an Internet interactive text questionnaire application is generated utilizing wireless network platforms such as WAP (Wireless Applications Protocol).
  • the survey server contains modules for converting the final question sets from text data format (e.g. ASCII) into voice data format, (e.g. WAV or VOX format file). Furthermore, the survey server comprises an IVR generator for creating an IVR interviewing application based on the questionnaire structure and content as was determined and edited by the user.
  • the IVR generator program is an essential feature of the system according to the present invention, sparing the time and effort of creating new IVR application for each new set of questions by a human programmer.
  • a population sample of potential participants is selected out of the consumers' database according to a specified categories criterion.
  • proposal messages are distributed by the survey server to the potential participants via any communication networks (see step 36 Fig.2).
  • the preferred distribution environments according, to the present invention are cellular and Internet networks (see step Fig. 5).
  • Using a cellular network constitute a significant advantage over the Internet, as the cellular consumers can be identified and optionally, a real time location based survey is feasible.
  • the interviewing session is illustrated in Fig.6.
  • the system receives calls from returning participants and interviews them.
  • the returning participants can connect themselves (preferably by free phone call) to the IVR system and answer the voice questions by pressing the relevant phone keys or by voice reply (the voice output is analyzed and processed by using known recognition technologies).
  • the survey system directly calls the potential participants and offers them to take part in the survey.
  • the participants who are willing to take part in the survey may immediately reply the survey questions or optionally provide the system with estimated future time convenient for conducting the survey.
  • the system records participants' requests and initiates a new call at the appropriate hour/day.
  • the returning participants are connecting via the Internet network to a designated survey web site, using computer terminal or cellular devices.
  • the designated survey web site activates an interactive text interviewing application enabling the participants to answer the text version questions of the survey.
  • the survey system provides open question sets, enabling the users to record (when using IVR applications) or type (when using text based survey application) their opinion when answering the survey questions.
  • the text/voice answers may be analyzed manually by human examiners or optionally automatically analyzed using artificial intelligence tools.

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  • Business, Economics & Management (AREA)
  • Strategic Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • Mobile Radio Communication Systems (AREA)

Abstract

La présente invention concerne un procédé et un système complètement automatisés permettant d'effectuer des enquêtes, comprenant : un assistant libre-service de préparation de questions de sondage, un module automatique de création d'une application d'interrogation à système de réponse vocale interactif utilisant des technologies de synthèse de la parole à partir du texte pour transformer des données textuelles en format de données vocales, et un mécanisme de distribution autonome. Ce procédé et ce système utilisent de préférence des technologies de communication cellulaires et de SMS (service de messages courts) pour transmettre des message de proposition à des participants potentiels. Les participants souhaitant participer au sondage se connectent au système d'interrogation à système de réponse vocale interactif et répondent aux questions du sondage en appuyant sur les touches correspondantes du téléphone.
PCT/IL2001/001100 2000-11-29 2001-11-29 Procede et systeme permettant d'effectuer des enquetes entierement automatiques Ceased WO2002044829A2 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
AU2002221012A AU2002221012A1 (en) 2000-11-29 2001-11-29 Method and system for condcuting fully automated survey research
IL15603801A IL156038A0 (en) 2000-11-29 2001-11-29 Method and system for conducting fully antomated survey research

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US25378000P 2000-11-29 2000-11-29
US60/253,780 2000-11-29

Publications (2)

Publication Number Publication Date
WO2002044829A2 true WO2002044829A2 (fr) 2002-06-06
WO2002044829A3 WO2002044829A3 (fr) 2003-01-30

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IL (1) IL156038A0 (fr)
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Cited By (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2851355A1 (fr) * 2003-02-14 2004-08-20 Cyvo Interactive Procede pour ameliorer la fiabilite d'un echange d'informations.
DE10339772A1 (de) * 2003-08-27 2005-04-14 Novaled Gmbh Licht emittierendes Bauelement und Verfahren zu seiner Herstellung
US7398223B2 (en) 1998-03-02 2008-07-08 Insightexpress, L.L.C. Dynamically assigning a survey to a respondent
ES2317798A1 (es) * 2008-05-27 2009-04-16 Lluis Ferrer Colom Sistema para la actualizacion de una base de datos estadisticos.
WO2010062691A3 (fr) * 2008-11-03 2010-07-15 References-Online, Inc. Systèmes et procédés automatisés d'entretien
US20120059681A1 (en) * 2009-12-04 2012-03-08 3Pd, Inc. Service call-ahead system and method
US9727884B2 (en) 2012-10-01 2017-08-08 Service Management Group, Inc. Tracking brand strength using consumer location data and consumer survey responses
CN107644647A (zh) * 2016-07-21 2018-01-30 平安科技（深圳）有限公司 语音回访的方法及装置
CN109447822A (zh) * 2018-09-19 2019-03-08 平安科技（深圳）有限公司 保单智能回访方法、装置及计算机可读存储介质
US20220198489A1 (en) * 2020-03-05 2022-06-23 Guangzhou Quick Decision Iinformation Technology Co., Ltd. Method and system for automatically generating data acquisition module
CN115190210A (zh) * 2022-06-23 2022-10-14 北京知音知图科技有限公司 智能电话秘书服务实现方法和系统
US11669799B2 (en) 2014-08-15 2023-06-06 Rxo Last Mile, Inc. Cascading call notification system and method

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8977559B2 (en) 2000-04-07 2015-03-10 Zyzeba Holding Limited Interactive marketing system

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US4451700A (en) * 1982-08-27 1984-05-29 M. A. Kempner, Inc. Automatic audience survey system
US5838774A (en) * 1996-07-01 1998-11-17 Bellsouth Corporation Telephone polling method
US20020002482A1 (en) * 1996-07-03 2002-01-03 C. Douglas Thomas Method and apparatus for performing surveys electronically over a network
US5950123A (en) * 1996-08-26 1999-09-07 Telefonaktiebolaget L M Cellular telephone network support of audible information delivery to visually impaired subscribers
US20020035474A1 (en) * 2000-07-18 2002-03-21 Ahmet Alpdemir Voice-interactive marketplace providing time and money saving benefits and real-time promotion publishing and feedback
US20020007303A1 (en) * 2000-05-01 2002-01-17 Brookler Brent D. System for conducting electronic surveys
US7451087B2 (en) * 2000-10-19 2008-11-11 Qwest Communications International Inc. System and method for converting text-to-voice

Cited By (25)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7398223B2 (en) 1998-03-02 2008-07-08 Insightexpress, L.L.C. Dynamically assigning a survey to a respondent
FR2851355A1 (fr) * 2003-02-14 2004-08-20 Cyvo Interactive Procede pour ameliorer la fiabilite d'un echange d'informations.
DE10339772A1 (de) * 2003-08-27 2005-04-14 Novaled Gmbh Licht emittierendes Bauelement und Verfahren zu seiner Herstellung
DE10339772B4 (de) * 2003-08-27 2006-07-13 Novaled Gmbh Licht emittierendes Bauelement und Verfahren zu seiner Herstellung
ES2317798A1 (es) * 2008-05-27 2009-04-16 Lluis Ferrer Colom Sistema para la actualizacion de una base de datos estadisticos.
ES2317798B1 (es) * 2008-05-27 2010-03-16 Lluis Ferrer Colom Sistema para la actualizacion de una base de datos estadisticos.
US8219502B2 (en) 2008-11-03 2012-07-10 References-Online, Inc. Automated interview systems and methods
WO2010062691A3 (fr) * 2008-11-03 2010-07-15 References-Online, Inc. Systèmes et procédés automatisés d'entretien
US20120059681A1 (en) * 2009-12-04 2012-03-08 3Pd, Inc. Service call-ahead system and method
US11288687B2 (en) 2009-12-04 2022-03-29 Xpo Last Mile, Inc. Triggering and conducting an automated survey
US8515803B2 (en) 2009-12-04 2013-08-20 3Pd, Inc. Triggering and conducting an automated survey
US11769163B2 (en) 2009-12-04 2023-09-26 Rxo Last Mile, Inc. Service call-ahead system and method
US10262329B2 (en) 2009-12-04 2019-04-16 Xpo Last Mile, Inc. Triggering and conducting an automated survey
US10650397B2 (en) 2009-12-04 2020-05-12 Xpo Last Mile, Inc. Triggering and conducting an automated survey
US10657549B2 (en) 2009-12-04 2020-05-19 Xpo Last Mile, Inc. Performing follow-up actions based on survey results
US10664853B2 (en) 2009-12-04 2020-05-26 Xpo Last Mile, Inc. Triggering, conducting, and analyzing an automated survey
US9727884B2 (en) 2012-10-01 2017-08-08 Service Management Group, Inc. Tracking brand strength using consumer location data and consumer survey responses
US10726431B2 (en) 2012-10-01 2020-07-28 Service Management Group, Llc Consumer analytics system that determines, offers, and monitors use of rewards incentivizing consumers to perform tasks
US11669799B2 (en) 2014-08-15 2023-06-06 Rxo Last Mile, Inc. Cascading call notification system and method
CN107644647B (zh) * 2016-07-21 2020-10-30 平安科技（深圳）有限公司 语音回访的方法及装置
CN107644647A (zh) * 2016-07-21 2018-01-30 平安科技（深圳）有限公司 语音回访的方法及装置
CN109447822A (zh) * 2018-09-19 2019-03-08 平安科技（深圳）有限公司 保单智能回访方法、装置及计算机可读存储介质
US20220198489A1 (en) * 2020-03-05 2022-06-23 Guangzhou Quick Decision Iinformation Technology Co., Ltd. Method and system for automatically generating data acquisition module
US12045251B2 (en) * 2020-03-05 2024-07-23 Guangzhou Quick Decision Iinformation Technology Co., Ltd. Method and system for automatically generating data acquisition module
CN115190210A (zh) * 2022-06-23 2022-10-14 北京知音知图科技有限公司 智能电话秘书服务实现方法和系统

Also Published As

Publication number Publication date
WO2002044829A3 (fr) 2003-01-30
IL156038A0 (en) 2003-12-23
AU2002221012A1 (en) 2002-06-11

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