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WO2001041011A8 - Systeme de gestion electronique de processus - Google Patents

Systeme de gestion electronique de processus

Info

Publication number
WO2001041011A8
WO2001041011A8 PCT/US2000/031203 US0031203W WO0141011A8 WO 2001041011 A8 WO2001041011 A8 WO 2001041011A8 US 0031203 W US0031203 W US 0031203W WO 0141011 A8 WO0141011 A8 WO 0141011A8
Authority
WO
WIPO (PCT)
Prior art keywords
category
accounts receivable
debt
collection
debtors
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/US2000/031203
Other languages
English (en)
Other versions
WO2001041011A2 (fr
Inventor
James B A Tracey
Bruce Mackinlay
Joseph Tagupa
Paul Lauffenburger
Daniel Ii Exline
Harold T Leach Jr
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
DCS Inc
Original Assignee
DCS Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by DCS Inc filed Critical DCS Inc
Priority to AU14871/01A priority Critical patent/AU1487101A/en
Priority to CA002391282A priority patent/CA2391282A1/fr
Priority to EP00977202A priority patent/EP1247222A2/fr
Priority to JP2001541996A priority patent/JP2003524832A/ja
Publication of WO2001041011A2 publication Critical patent/WO2001041011A2/fr
Publication of WO2001041011A8 publication Critical patent/WO2001041011A8/fr
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G06Q10/063114—Status monitoring or status determination for a person or group
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06395—Quality analysis or management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0204—Market segmentation

Landscapes

  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Development Economics (AREA)
  • Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Operations Research (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Educational Administration (AREA)
  • Data Mining & Analysis (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

L'invention concerne un système et un procédé de gestion électronique de processus. Le mode de réalisation donné en exemple concerne un système de gestion de contacts, conçu notamment pour être utilisé dans le contexte d'un recouvrement de créances. L'invention concerne donc des procédés et des systèmes destinés à permettre à un agent de recouvrement d'associer des débiteurs à différentes catégories, soit manuellement soit automatiquement, en réponse à une condition prédéterminée. Ainsi, le système peut gérer efficacement le statut des débiteurs par l'association de chaque débiteur à une catégorie particulière. Le système permet également de déplacer les comptes débiteurs d'une catégorie à une autre, et d'un individu à un autre, dès la mise en oeuvre du processus de recouvrement. Le système tient à jour chaque compte débiteur d'une catégorie prédéterminée, puis il présente à l'agent de recouvrement chacune de ces catégories sous la forme d'un affichage graphique. Ledit affichage graphique utilise des barres rectangulaires pour représenter chaque catégorie, et indique, dans ces barres rectangulaires, le nombre de contacts que compte ladite catégorie. Lorsque l'affichage graphique est généré sur le moniteur de l'ordinateur de l'agent de recouvrement, l'agent de recouvrement peut appuyer sur une touche de fonction correspondant à une catégorie pour voir apparaître une liste de comptes débiteurs appartenant à la catégorie en question.
PCT/US2000/031203 1999-12-03 2000-11-14 Systeme de gestion electronique de processus Ceased WO2001041011A2 (fr)

Priority Applications (4)

Application Number Priority Date Filing Date Title
AU14871/01A AU1487101A (en) 1999-12-03 2000-11-14 Workflow management system
CA002391282A CA2391282A1 (fr) 1999-12-03 2000-11-14 Systeme de gestion electronique de processus
EP00977202A EP1247222A2 (fr) 1999-12-03 2000-11-14 Systeme de gestion electronique de processus
JP2001541996A JP2003524832A (ja) 1999-12-03 2000-11-14 ワークフロー管理システム

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/454,923 1999-12-03
US09/454,923 US6798413B1 (en) 1999-12-03 1999-12-03 Workflow management system

Publications (2)

Publication Number Publication Date
WO2001041011A2 WO2001041011A2 (fr) 2001-06-07
WO2001041011A8 true WO2001041011A8 (fr) 2002-01-03

Family

ID=23806629

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/US2000/031203 Ceased WO2001041011A2 (fr) 1999-12-03 2000-11-14 Systeme de gestion electronique de processus

Country Status (6)

Country Link
US (4) US6798413B1 (fr)
EP (1) EP1247222A2 (fr)
JP (1) JP2003524832A (fr)
AU (1) AU1487101A (fr)
CA (1) CA2391282A1 (fr)
WO (1) WO2001041011A2 (fr)

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Also Published As

Publication number Publication date
US6795071B2 (en) 2004-09-21
US6798413B1 (en) 2004-09-28
JP2003524832A (ja) 2003-08-19
US20030083916A1 (en) 2003-05-01
US20030083917A1 (en) 2003-05-01
EP1247222A2 (fr) 2002-10-09
WO2001041011A2 (fr) 2001-06-07
US20040254823A1 (en) 2004-12-16
CA2391282A1 (fr) 2001-06-07
AU1487101A (en) 2001-06-12

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