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US7110748B2 - Telephone call manager - Google Patents

Telephone call manager Download PDF

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Publication number
US7110748B2
US7110748B2 US10/239,885 US23988503A US7110748B2 US 7110748 B2 US7110748 B2 US 7110748B2 US 23988503 A US23988503 A US 23988503A US 7110748 B2 US7110748 B2 US 7110748B2
Authority
US
United States
Prior art keywords
call
wireless data
call management
data device
telephony
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related, expires
Application number
US10/239,885
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English (en)
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US20040102184A1 (en
Inventor
Stephen Murphy
David Benoit
Bradford Spencer
Kent Murray
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Yahoo Canada Corp
Historic AOL LLC
Original Assignee
America Online Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by America Online Inc filed Critical America Online Inc
Assigned to INFOINTERACTIVE INCORPORATED reassignment INFOINTERACTIVE INCORPORATED ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BENOIT, DAVID, MURRAY, KENT, SPENCER, BRADFORD, MURPHY, STEPHEN
Publication of US20040102184A1 publication Critical patent/US20040102184A1/en
Priority to US11/467,835 priority Critical patent/US7548538B2/en
Application granted granted Critical
Publication of US7110748B2 publication Critical patent/US7110748B2/en
Assigned to INFOINTERACTIVE CORP. reassignment INFOINTERACTIVE CORP. CERTIFICATE OF AMALGAMATION AND CERTIFICATE OF REGISTRATION Assignors: INFOINTERACTIVE INCORPORATED
Adjusted expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/66—Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663—Preventing unauthorised calls to a telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/65—Aspects of automatic or semi-automatic exchanges related to applications where calls are combined with other types of communication
    • H04M2203/651—Text message transmission triggered by call

Definitions

  • the present invention relates to the field of telephone call management via a wireless data network.
  • WDN wireless data network
  • WDN devices are similar to wireless telephones in that they are mobile and can be carried by a user. However, using a WDN device for call management allows call processing to occur for both conventional and wireless telephones. For example, using a WDN device for call management provides a method for routing a call destined for a wireless telephone to a conventional telephone in the case where the wireless telephone has been turned off or has a dead battery.
  • a call management method for providing notification of calls, destined for a telephone, to a wireless data device associated with said telephone, said wireless data device being connected to a wireless data network in communication with a call management server, said call management method comprising the steps of: notifying the wireless data device when an incoming call is detected on said telephone; receiving an indication of a selected management action via the wireless data device; and processing the incoming call according to the selected management action.
  • a call management method for providing notification of calls, destined for a telephone in a public switched telephone network (PSTN), to a wireless data device connected to a wireless data network in communication with a call management server having a database of call management service subscribers, wherein said database includes subscriber dial number and corresponding wireless data device address information
  • said call management method comprising the steps of: obtaining dialed number information about the call from the PSTN; comparing the dialed number information to subscriber dial numbers in the database; and providing a message to a wireless data device having a wireless data device address corresponding to the dialed number information.
  • a call management method for providing notification of calls, destined for a telephone, to a wireless data device associated with said telephone, said wireless data device being connected to a wireless data network in communication with a call management server, said call management method comprising the steps of: receiving notification of an incoming call detected on said telephone; providing a list of management actions for the incoming call; and sending an indication of a selected management action for the incoming call.
  • FIG. 1 is a system functional block diagram illustrating logical elements of a telecommunications system according to an embodiment of the present invention
  • FIG. 2 is a flowchart showing an incoming call management process, from a server perspective, according to an embodiment of the present invention.
  • FIG. 3 is a flowchart showing an incoming call management process, from a data terminal perspective, according to an embodiment of the present invention.
  • FIG. 1 illustrates a telecommunications system 10 for real-time telephone call management according to an embodiment of the present invention.
  • a call management server 30 provides a call management service including notification of calls that are not answered at a destination telephone number 22 and real-time management options for the unanswered call.
  • An origination telephone 20 initiates a call to a destination telephone 22 over a public switched telephone network (PSTN) 24 .
  • PSTN public switched telephone network
  • the origination and destination telephones 20 , 22 can be conventional, wireless or a combination of conventional and wireless telephones.
  • the destination telephone 22 belongs to a subscriber of the call management service provided by the call management server 30 .
  • the call management server 30 is connected to the PSTN 24 . This connection may be via a telephony link such as Primary Rate Interface (PRI), H.323, Advanced Intelligent Network (AIN) interface or other similar interfaces.
  • PRI Primary Rate Interface
  • AIN Advanced Intelligent Network
  • the PSTN 24 When the PSTN 24 determines that the call placed to the destination telephone 22 is not answered, the PSTN 24 tries to redirect call control to the call management server 30 .
  • the PSTN 24 sends information about the call to the call management server 30 .
  • This information includes the destination telephone 22 number as well as identification information about the origination telephone 20 .
  • a message interface 34 accepts the destination telephone 22 number and validates through a connection manager 36 , that the destination telephone 22 belongs to a subscriber of the call management service and that the destination telephone 22 number is registered in a subscriber's information database 32 .
  • the call control is passed on to the call is management server 30 .
  • the connection between the PSTN 24 and the call management server 30 is via PRI then the call from the origination telephone 20 is redirected from the destination telephone 22 to the message interface 34 of the call management server 30 .
  • the connection between the PSTN 24 and the call management server 30 is via AIN or H.323, then the call management server 30 receives signaling information about the call but does not become part of the redirected call path through the PSTN 24 . In the later case, the call management server 30 provides routing and call control information to the PSTN 24 for handling the call.
  • the message interface 34 is the call management server's 30 interface with the PSTN 24 and the origination telephone 20 and accepts information required for the call management process. While the call management server 30 is contacting the subscriber to receive call management instructions the message interface 34 will put the origination telephone 20 on hold or delay answering the call to compensate for the increased latency introduced by using a wireless data network 26 .
  • the message interface 34 delivers notification to the connection manager 36 that a call has been attempted to the subscriber's destination telephone 22 .
  • the message interface 34 also relays information about the origination telephone 20 to the connection manager 36 .
  • the connection manager 36 accesses the subscriber's record from the database 32 .
  • the subscriber's record contains information such as their subscribed telephone number(s) and an identification number for a subscriber's wireless data messaging terminal 28 .
  • the subscriber's record may contain additional information such as the type of wireless data messaging terminal that is used or preferred for the subscriber's wireless data messaging terminal 28 .
  • the connection manager 36 finds the name of the call originator based on the origination telephone 20 number provided by the message interface 34 . If the call originator's name is not provided by the PSTN 24 and forwarded by the message interface 34 , the connection manager 36 formats a query to an external Line Information Database (LIDB) via a private connection or a link such as System Signaling 7 (SS7) (not shown). Information about a call originator's name may optionally be stored in the database 32 residing in the call management server 30 .
  • LIDB Line Information Database
  • SS7 System Signaling 7
  • the connection manager 36 determines the subscriber's wireless data messaging terminal 28 address by matching the destination telephone 22 number with the subscriber records in the database.
  • the connection manager 36 packages the originator's name and telephone number with the wireless data messaging terminal 28 address in a call management message to be sent to the subscriber's wireless data messaging terminal 28 .
  • the connection manager 36 forwards the call management message to the data interface 38 .
  • the data interface 38 is connected to a wireless is data network 26 through which the subscriber's wireless data messaging terminal 28 can be contacted.
  • the connection between the data interface 38 and the wireless data network 26 may be via X.25, frame relay, transmission control protocol/internet protocol (TCP/IP), etc.
  • a wireless data terminal (not shown) may be attached directly to the data interface 38 and used as a transmitter to send messages to the subscriber's wireless data messaging terminal 28 .
  • the data interface 38 contacts the subscriber's wireless data messaging terminal 28 via the wireless data network 26 using the address or number provided by the connection manager 36 .
  • the data interface 38 sends the call management message to the subscriber's wireless data messaging terminal 28 .
  • the subscriber's wireless data messaging terminal 28 is notified of an unanswered call by an alert, such as a tone or vibration.
  • the subscriber's wireless data messaging terminal 28 address may be, for example, a Mobitex Access Number (MAN) or a device address in a wireless application environment (i.e. GSM, SMS/USSD, IS-136, etc.)
  • the subscriber's wireless data messaging terminal 28 might be, for example, a PDA, a handheld computer, a wireless modem connected to a laptop or desktop computer, a two-way pager, etc.
  • the data interface 38 is similar to the message interface 34 in that it is a link between the call management server 30 and an external entity.
  • the data interface 38 acts as the interface between the wireless data network 26 which provides access to the subscriber's wireless data messaging terminal 28 .
  • Each possible action for the management of calls correlates with an action identifier.
  • An action identifier corresponding to a chosen call management action is delivered to the data interface 38 upon the subscriber choosing the call management action through the subscriber's wireless data messaging terminal 28 .
  • the data interface 38 Upon receiving the action identifier, the data interface 38 forwards the identifier to the communication interface 36 .
  • the communication interface 36 validates the identifier and determines whether the identifier correlates to a valid call management instruction. If the action identifier corresponds to a valid action, a signal is transmitted to the message interface 34 which directs the telephone call from the originator to the location specified in the call management instruction.
  • the possible call management actions can be forwarding a call to a different phone number, forwarding a call to a voice message system, ignoring a call playing a pre-recorded message, etc.
  • FIG. 2 shows a call management method 50 according to an embodiment of the present invention.
  • the call management server 30 receives notification of an unanswered telephone call for a destination telephone 22 , in the form of a redirection request for call handling and call management functions. This request includes call information such as the origination and destination telephone 20 , 22 numbers shown at step 52 in FIG. 2 .
  • the call management server 30 takes the destination number of the unanswered telephone call and determines if the destination telephone 22 is a call management service subscriber shown at step 54 .
  • control of the call is redirected to the call management server 30 .
  • a message containing origination telephone information is packaged shown at step 56 .
  • the message containing the origination telephone 20 number and name is sent to a subscriber's wireless data messaging terminal 28 belonging to the subscriber associated with the destination telephone 22 where notification of an unanswered call is received shown at step 58 .
  • Possible actions for managing the unanswered call are preset in the subscriber's wireless data messaging terminal 28 . These actions may include, but are not limited to, forwarding the call to a different telephone number, forwarding the call to a voice message system, ignoring the call, etc.
  • the subscriber chooses one of these call management actions and sends notification to the call management server 30 of the desired option shown at step 60 .
  • the desired call management action is validated by the call management server 30 to determine if the action if a valid management action shown at step 62 .
  • the call management server 30 processes the call according to the received instructions if the instruction is deemed to be valid shown at step 64 .
  • FIG. 3 shows the subscriber's wireless data messaging terminal 28 perspective of a call management method 70 according to an embodiment of the present invention.
  • the call management server 30 is informed that the subscriber's wireless data terminal 28 is ‘on line’ on the wireless data network 26 and continues to update the call management server 30 of any changes in status shown at step 72 .
  • the call management server 30 sends an encoded message to the wireless data messaging terminal 28 which decodes and displays the message, shown at step 74 , (including caller name and number information) and alerts the subscriber by tone or vibration.
  • a list of management actions is provided from which a subscriber can choose an action appropriate for the current call, shown at step 76 .
  • the information is encoded and communicated over the wireless data network 26 to the data interface 38 of the call management server 30 for processing of the call according to the received instructions, shown at step 78 .
  • the subscriber associated with the destination telephone 22 is notified via a wireless data messaging terminal 28 with information about the incoming call and disposes of the call according to the subscriber's instructions given in real-time.
  • the present invention as described above in the exemplary embodiments applies to the industrial field of telephone call management.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
US10/239,885 2000-04-06 2001-04-05 Telephone call manager Expired - Fee Related US7110748B2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US11/467,835 US7548538B2 (en) 2000-04-06 2006-08-28 Telephone call manager

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
CA002304353A CA2304353A1 (fr) 2000-04-06 2000-04-06 Gestionnaire d'appels telephoniques
CA2304353 2000-04-06
PCT/CA2001/000472 WO2001078360A1 (fr) 2000-04-06 2001-04-05 Gestionnaire d'appels telephoniques

Related Child Applications (1)

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US11/467,835 Continuation US7548538B2 (en) 2000-04-06 2006-08-28 Telephone call manager

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US20040102184A1 US20040102184A1 (en) 2004-05-27
US7110748B2 true US7110748B2 (en) 2006-09-19

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US11/467,835 Expired - Lifetime US7548538B2 (en) 2000-04-06 2006-08-28 Telephone call manager

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US (2) US7110748B2 (fr)
EP (1) EP1269731A1 (fr)
JP (1) JP2003530777A (fr)
AU (1) AU4818701A (fr)
CA (1) CA2304353A1 (fr)
HK (1) HK1054475A1 (fr)
WO (1) WO2001078360A1 (fr)

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US20030046387A1 (en) * 2001-09-04 2003-03-06 Nec Corporation Audio gateway device
US20080247529A1 (en) * 2007-04-03 2008-10-09 Microsoft Corporation Incoming Call Classification And Disposition
US20090003551A1 (en) * 2007-06-28 2009-01-01 Mitel Networks Corporation Method And Apparatus For Managing A Call
US8805688B2 (en) 2007-04-03 2014-08-12 Microsoft Corporation Communications using different modalities
US8983051B2 (en) 2007-04-03 2015-03-17 William F. Barton Outgoing call classification and disposition

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WO2003019920A1 (fr) * 2001-08-31 2003-03-06 Fournir Limited Traitement d'appel dans un systeme de telecommunication
KR100469609B1 (ko) * 2003-01-17 2005-02-02 주식회사 케이티프리텔 유무선 연동 불완료 호 발신정보 제공 서비스 장치 및 방법
DE10329183A1 (de) * 2003-06-27 2005-01-20 Vodafone Holding Gmbh Verfahren zum Übermitteln einer Nachricht bei Nichterreichbarkeit eines Mobilfunkteilnehmers
WO2006058275A2 (fr) * 2004-11-29 2006-06-01 Roamware Inc. Alertes pour appels manques
US20070060137A1 (en) * 2005-09-15 2007-03-15 Bellsouth Intellectual Property Corporation Methods, systems, and computer program products for call/message routing based on determined subscriber activity
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Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030046387A1 (en) * 2001-09-04 2003-03-06 Nec Corporation Audio gateway device
US7295547B2 (en) * 2001-09-04 2007-11-13 Nec Corporation Audio gateway device
US20080247529A1 (en) * 2007-04-03 2008-10-09 Microsoft Corporation Incoming Call Classification And Disposition
US8805688B2 (en) 2007-04-03 2014-08-12 Microsoft Corporation Communications using different modalities
US8983051B2 (en) 2007-04-03 2015-03-17 William F. Barton Outgoing call classification and disposition
US20090003551A1 (en) * 2007-06-28 2009-01-01 Mitel Networks Corporation Method And Apparatus For Managing A Call
US8180026B2 (en) * 2007-06-28 2012-05-15 Mitel Networks Corporation Method and apparatus for managing a call

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AU4818701A (en) 2001-10-23
US20040102184A1 (en) 2004-05-27
JP2003530777A (ja) 2003-10-14
US20070049282A1 (en) 2007-03-01
HK1054475A1 (zh) 2003-11-28
US7548538B2 (en) 2009-06-16
CA2304353A1 (fr) 2001-10-06
WO2001078360A1 (fr) 2001-10-18
EP1269731A1 (fr) 2003-01-02

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