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US20010034225A1 - One-touch method and system for providing email to a wireless communication device - Google Patents

One-touch method and system for providing email to a wireless communication device Download PDF

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Publication number
US20010034225A1
US20010034225A1 US09/782,686 US78268601A US2001034225A1 US 20010034225 A1 US20010034225 A1 US 20010034225A1 US 78268601 A US78268601 A US 78268601A US 2001034225 A1 US2001034225 A1 US 2001034225A1
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Prior art keywords
message
email
communication device
wireless
notification
Prior art date
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Abandoned
Application number
US09/782,686
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English (en)
Inventor
Ash Gupte
Lisa Broman
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Etrieve Inc
Original Assignee
Etrieve Inc
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Filing date
Publication date
Application filed by Etrieve Inc filed Critical Etrieve Inc
Priority to US09/782,686 priority Critical patent/US20010034225A1/en
Assigned to ETRIEVE, INC. reassignment ETRIEVE, INC. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: BROMAN, LISA, GUPTE, ASH
Publication of US20010034225A1 publication Critical patent/US20010034225A1/en
Abandoned legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/58—Message adaptation for wireless communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/04—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
    • H04L63/0428—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/18—Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W88/00—Devices specially adapted for wireless communication networks, e.g. terminals, base stations or access point devices
    • H04W88/18—Service support devices; Network management devices
    • H04W88/184—Messaging devices, e.g. message centre

Definitions

  • the present invention is directed to a message management system, and more particularly to a mobile message management system to deliver electronic communications to wireless communication devices.
  • a large number of communication systems have been developed and are used extensively by people to send and receive information. These systems include conventional landline telephone systems, wireless communication systems, voicemail systems, and electronic messaging (i.e., email) systems. These systems, particularly the wireless communication systems and email systems have allowed people to greatly increase mobility while still being able to access the communication systems to receive or send information.
  • the wireless communication devices such as cell phones, allow a person to access voicemail systems and can also provide access to the Internet.
  • the wireless communication devices can also allow the user to send or receive emails in text format.
  • Laptops, notebook computers, as well as Personal Digital Assistants (PDAs) also allow a person to access the Internet, send text emails or receive text emails. Accordingly, business travelers can stay in touch with their offices and homes via email and voicemail through cell phones, computers, PDAs, and other wireless communication devices.
  • Some cell phones and other wireless communication devices that use a short message sending (SMS) protocol can only receive or send short messages with a limited number of characters (e.g, up to 160 or 250) per message.
  • SMS short message sending
  • the wireless communication devices are also not typically configured to accept or handle attachment files on emails.
  • the wireless communication devices are also configured so that a user must perform several actions or steps to access email to a point where the user can then act on a specific email. Accordingly, there is a need to provide easy and quick access to selected email or other electronic communications via a wireless communication device so the user can directly act on the selected communication.
  • the present invention is directed systems and methods for providing selected electronic communications to a wireless communication device in response to only a single action by the user on the wireless communication device.
  • One embodiment of the invention provides an email delivery system having an electronic data storage portion configured to receive and store emails so each email is stored in a unique location address.
  • a message notification portion provides a unique notification to the wireless communication device that a selected email has been received.
  • the notification contains a first data string that is unique to the selected email recognizable by the wireless communication device to allow the wireless communication device to initiate a response communication based upon the first data string upon activation of only one input member on the wireless communication device.
  • a communication receiving portion is configured to receive the response communication from the wireless communication device, wherein the response communication includes the first data string and a second data string.
  • the second data string includes identification information unique to the wireless communication device.
  • An email-locating portion is configured to determine the unique location of the selected email on the electronic data storage portion based upon the combination of the first and second data strings.
  • An email delivery portion is configured to deliver the selected email to the wireless communication device without requiring activation of a second input device on the wireless communication device.
  • An aspect of the invention also includes a method of providing selected email to a wireless communication device.
  • emails are received by an electronic data storage device, and each email is stored on the electronic data storage device at a unique location.
  • a message notification is sent to a wireless communication device indicating that a selected email was received by the electronic data storage device.
  • the message notification in a protocol recognized by the wireless communication device and that allows the wireless communication device to connect to the electronic data storage device by activating only one activation member on the wireless communication device.
  • the first data string is also unique to the selected email.
  • a communication contact is received from the wireless communication device, wherein the communication contact includes the first data string and a second data string.
  • the second data string includes data unique to the wireless communication device.
  • the location of the selected email on the email electronic storage device is determined based upon the first and second data strings.
  • the email is then transmitted to the wireless communication device so the user can listen to or otherwise directly act on the email.
  • FIG. 1 is a schematic representation of a mobile message management system in accordance with an embodiment of the present invention.
  • FIG. 2 is a schematic representation of a closed SMS data communication loop in the system of FIG. 1.
  • FIG. 3 is a schematic representation of a closed WAP data communication loop in the system of FIG. 1.
  • FIG. 4 is a schematic block diagram representing one communication flow in an embodiment of the system in FIG. 1.
  • FIG. 5 is a schematic flow diagram representing another communication flow in an embodiment of the system in FIG. 1.
  • a mobile message management system and related methods in accordance with embodiments of the present invention are described in detail herein.
  • the system and methods are configured to deliver a selected electronic communication message to a wireless communication device upon the user performing only a single action (e.g., depressing the “send” key on a cell phone).
  • a single action e.g., depressing the “send” key on a cell phone.
  • FIG. 1 is a schematic representation of the mobile message management system 10 of one embodiment of the present invention.
  • the system 10 allows a user to directly access a selected message and act on that message (e.g., to listen to the message) via a cell phone 12 or other selected wireless communication device.
  • This embodiment will be described with reference to email communications, although it is to be understood that the system and methods are applicable to other electronic communication messages, not just emails.
  • the message management system 10 is operatively connected to a user's email server 14 , which is configured to receive a plurality of emails 16 sent to the user via his or her unique email address.
  • the emails 16 may include text and attachments, such as a data file or an audio file (i.e., .wav file).
  • the user's email server 14 sends that email to a second email server on a server system 18 .
  • This second email server can be configured with selected criteria rules to determine if an email 16 satisfies the selected criteria rules for handling the email.
  • the server system 18 in one embodiment includes multiple servers 20 that perform a variety of actions, discussed in greater detail below. In another embodiment, the server system 18 may be only one server 20 .
  • the server system 18 is configured, so that, if that an email is received that meets the selected criteria, the server system sends a notice the user's cell phone 12 indicating that a specific email has been received from the user's email server 14 .
  • the notice from the server system 18 has a selected protocol scheme, such as Short Message Service (SMS) scheme or Wireless Access Protocol (WAP) scheme, that is recognized by the cell phone 12 .
  • SMS Short Message Service
  • WAP Wireless Access Protocol
  • At least a portion of the protocol scheme in the notice has information that allows the cell phone 12 to automatically access the server system 18 with only a single action by the user, such as by pressing one key 22 on the phone's keypad 24 .
  • This single action by the user will provide the user with access to that one specific email message, so the user can receive or act on that message. Accordingly, the user can easily and quickly act on the one selected email without having to sort through a large number of other emails.
  • the notification includes an embedded phone number to the server system 18 that the cell phone 12 can dial to directly access the server system.
  • the phone number is identified by the server system with a single email for that user's account.
  • the notice includes an embedded URL linked to the server system 18 that the cell phone can directly access.
  • the phone number or URL is identified or correlated by the server system with a single email account.
  • the server system 18 identifies a selected portion of a protocol scheme, such as the phone number or the LJRL.
  • the server system 18 also identifies a second data string that contains identification information about the cell phone 12 from which the user is accessing the server system.
  • the server system 18 includes a database with information about service subscribers and users, such as cell phone identification information, so the server system can correlate the identification information with a particular user's account. Based upon the combination of the first data string such as the phone number or URL for the selected email, and the second data string, such as the cell phone ID information or the URL, the server system 18 retrieves that user's specific email for which that notification was sent out. The user can then act on that email.
  • server system 18 automatically converts the retrieved email from text to an audio email. The server system 18 then automatically plays that audio email for which the notice was delivered to the user via the cell phone 12 . If the email message has attachment documents, the attachment documents can also be converted into one or more audio files and played to the user. The user can then act on that audio email after hearing it. Accordingly, the user only has to press one key 24 on the cell phone 12 to access and hear the selected email.
  • the notification to the cell phone 12 initiates a WAP session for that specific email for which the notification was sent.
  • the cell phone 12 is automatically provided with number actions options in a menu format that can be performed for that email, such as listening, replying, forwarding, faxing, deleting or saving the email.
  • the user can then act on the selected email via the desired menu selection. Accordingly, the user can immediately and directly access one specific email by pressing only one key 24 on the cell phone 12 so as to be able to immediately act on that email.
  • FIGS. 2 and 3 are schematic representations of closed data communication loops 28 between the server system 18 and the cell phone 12 for email management through the server system.
  • the cell phone 12 of the illustrated embodiment has three channels along which different types of information or data can be transmitted.
  • the first channel is a voice channel 30
  • the second channel is an SMS channel 32
  • the third channel is a data channel 34 .
  • These three channels 30 , 32 , or 34 are used to provide the closed data communication loop 28 for transfer of information or data between the server system 18 and the cell phone 12 .
  • the server system 18 sends the notification of email arrival to the cell phone 12 in an SMS scheme along the SMS channel 30 .
  • the cell phone 12 receives the SMS scheme that includes a telephone number to the server system 18 , wherein the telephone number is assigned by the server system to correspond to the specific email for which the notification was sent.
  • the cell phone 12 is configured in a conventional manner to automatically dial the phone number in the SMS scheme, as an example, when the phone number is displayed on the cell phone's display screen 36 and the user pressing phone's the “send” key.
  • the phone call is made on the voice channel 34 , thereby closing the communications loop 28 with the server system and providing a response from the cell phone.
  • the server system 18 can then retrieve the specific email for which the notice was sent based upon the first and second data strings in the notification and response.
  • the server system 18 then converts and automatically plays the email in an audio format over the cell phone's voice channel 30 . This provides for extremely fast and efficient delivery of a specific audio email to the user with only a single touch of the cell phone 12 .
  • another embodiment provides the notification from the server system 18 to the cell phone 12 along the data channel 32 .
  • the notification is provided in a WAP scheme that includes the URL specific to the email for which notification was sent.
  • the cell phone 12 includes a WAP browser that recognizes URLs.
  • the cell phone 12 is configured so the user can depress a single key 24 on the key pad 22 (e.g., such as the “send” key), and the cell phone 12 will recognize and access the specific URL along the data channel 32 , thereby closing the data communication loop 28 .
  • a WAP session is initiated from the server system 18 . That WAP session is continued when the user responds to the notification and accesses the specific email for which the notice was sent. The user can then act on that specific email via the menu commands provided from the server system 18 to the cell phone 12 .
  • FIG. 4 is a schematic flow diagram showing a communication flow in an embodiment that uses an SMS scheme and provides automatic audio email delivery to the cell phone 12 .
  • an electronic communication such as an email
  • the email can then be encrypted (block 102 ).
  • the email is encrypted with SSL encryption, although other encryption methods or techniques can be used. In other embodiments, separate encryption of the email may not be desired or necessary such that the encryption process is skipped.
  • the email is sent to the server system (block 104 ).
  • the email is also analyzed to determine if the email satisfies selected criteria to warrant forwarding the email for delivery to the user's cell phone.
  • the email is received and stored in an electronic data storage portion of the server system, such as on an email server (block 106 ).
  • the email is stored at a unique location specific for that email.
  • each of the emails must be safely stored in a separate and unique location so as to be accurately retrievable and deliverable to the correct user.
  • the server system evaluates the email for specific information usable for prioritizing and/or delivering the email.
  • the email's header, body, footer and any attachments are evaluated, such that information in any one of these sections can be utilized in a desired selection process to determine how or what part of an email is to be delivered to the user and in what order.
  • a message notification portion of the server system sends a notification to the cell phone or other wireless communication device indicating receipt of the email (block 108 ).
  • the notification in the illustrated embodiment contains a selected SMS scheme, and at least a part of the SMS scheme includes one specific phone number that the server system assigned to the specific email for which the notification was sent.
  • the SMS scheme can also includes part of the email, such as the addressee information, date, and subject of the email. Other configurations of the SMS scheme can be utilized to provide information that is deemed important. In accordance with current technology, the SMS scheme can only utilize up to 160 or 250 characters, so the notification can only provide a limited amount of information to the user about the particular email.
  • each email notification contains one phone number specifically assigned to that email message for that user. If the user has, as an example, three emails stored at the server system that meet the selected criteria, then three separate notifications will be sent to the user. Each notification will be embedded with a separate phone number or other data string usable by the cell phone for the specific email for which that notice was sent.
  • Conventional cell phones are configured to store up to only ten incoming messages or phone numbers before the phone's storage device is full. As a result, the server system only needs ten phone numbers to be available, so each phone number can correspond to a specific message for which the notification is being sent for that particular cell phone.
  • the phone number in the notification for that email can be disassociated with a particular email, and that phone number can be used again and assigned to another email. If cell phones are developed and can store an increased number of messages, then the corresponding number of phone lines that would be needed by the server system.
  • the notification is received by the cell phone (block 110 ) to let the user know that an email has been received. While the embedded phone number in the notification is displayed on the cell phone's screen, the user responds to the notification (block 112 ) by pressing the “send” button or other single action to dial that phone number and access the server system.
  • a communication-receiving portion of the server system receives the phone call and identifies two separate data strings from the cell phone (block 114 ).
  • the first data string is the embedded phone number assigned to the email for which the notice was sent.
  • the first data string can be in the form of Automated Number Identification (ANI) or the Dialed Number Identification String (DNIS).
  • ANI Automated Number Identification
  • DNIS Dialed Number Identification String
  • other portions or all of a data string unique to the call from the cell phone can be identified.
  • the second data string identified by the server system is the cell phone identification information, such as caller ID or other unique cell phone identification data provided from a cell phone during a phone call.
  • a message locating portion of the server system takes the two data strings and maps them to the specific storage location of that email for which the notification was sent to the cell phone (block 116 ).
  • a server retrieves the specific email (block 118 ).
  • a conversion portion of the server system automatically converts the email from text to an audio message (block 120 ).
  • the conversion is performed by a text-to-speech program residing on one of the servers in the server system. It is to be noted that the communication steps up to this point have only required that the user push or activate a single key on the cell phone.
  • the audio email is automatically delivered to the cell phone over the voice channel (block 122 ). Accordingly, with only one touch of a button, the specific email is retrieved, delivered and played so the user automatically hears the email in an audio format.
  • the user can act on the email (block 124 ) in any one of a selected ways depending on the configuration of the server system. As an example, the user can respond to the email via voice, wherein the user's voice response is converted into a .wav file and attached to a reply email that is sent to the emails original sender.
  • the user can forward the email, store the email, delete the email, save the email, fax the email to a selected recipient, or any other selected action provided by the server system.
  • the user can end the cell phone call. If another email that meets the selected criteria has been received by the server system and a separate notification has been delivered to the user's cell phone, the user can respond to that notification. Accordingly, with only one touch, the cell phone will dial the separate telephone number embedded in the SMS scheme for that new email, and the audio email is automatically delivered to the user.
  • FIG. 5 is a schematic block diagram representing a communication flow in a WAP email delivery embodiment. This block diagram has similarities to the block diagram of FIG. 4, and the primary differences will be highlighted in the following discussion.
  • email delivery to the user's cell phone can be accomplished via a WAP session.
  • the use of a WAP session allows for increased number of options for the cell phone user, particularly because the communication with the cell phone is provided over the phone's data channel, as discussed above.
  • an email is received at the user's email server (block 200 ).
  • the message may be encrypted if desired or necessary (block 202 ). Encryption of the email may not be necessary and may be skipped in other embodiments.
  • the email is sent to the server system (block 204 ) and the electronic data storage portion receives and stores the email message at a unique location. If the email meets selected criteria as determined at the server system, the message notification portion sends the notification to the cell phone (block 208 ).
  • the notification is in a WAP scheme with a data string that includes a URL embedded therein. The URL is uniquely assigned to the email for which that notification was sent.
  • the WAP scheme also includes other information about the email, such as the emails sender, date, time, and subject.
  • this action initiates a WAP session with the cell phone over the data channel, such that a larger amount of information can be provided in the WAP scheme.
  • the WAP scheme can have up to 1,462 characters. In other embodiments, the number of character limitations in the WAP scheme may be varied depending upon the cell phone configuration and data channel configuration.
  • the cell phone receives the notification with the embedded URL (block 210 ).
  • the notification is configured so that the user can press the “send” key or another key, and the cell phone automatically sends a response to the server system (block 212 ).
  • the response is sent over the data channel, thereby closing the communication loop with the server system.
  • the response from the cell phone includes two data strings, the first data string (block 214 ) containing at least the URL for the specific email, and the second data string includes the cell phone identification information known for that user's cell phone, such as the ANI or DNIS.
  • the communication-receiving portion of the server system receives and identifies the two data strings (block 218 ).
  • the message-locating portion of the server system maps the two data strings to the specific email location for that email for which the notification was sent (block 220 ).
  • the server system retrieves or accesses the email for action by the user (block 222 ) and the message delivery portion of the server system provides an action menu over the data channel to the cell phone (block 224 ).
  • the user has been notified that a specific email has been received, and by pressing only one key on the cell phone, the user directly accesses that specific email and obtains a menu of action options for the email.
  • the user selects the action item by depressing a selected key corresponding to the menu item and the action instruction is received by the server system regarding acting on the email (block).
  • the server system then acts on the email (block 226 ) according to the user's instructions. If the action item is to listen to the email, the server system converts the email from text to speech and plays the audio email to the user. If the user elects to fax the email to another recipient, the gateway server builds a word document from the email and sends the word document to a conventional fax server that faxes the document to the desired recipient. Accordingly, the user can easily access selected emails and act on them during the WAP sessions, thereby proving for easy and quick disposition of email messages.
  • the data strings forming the notification to the cell phone could include other unique access components other than a server system phone number or a URL unique to the specific email for which the notice was sent.
  • the server system could be configured to immediately convert the email from text to speech and play the email similar to the embodiment discussed with reference to FIG. 4, rather than immediately providing a menu of options for that specific email for which the notice was sent.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Hardware Design (AREA)
  • Computing Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
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