TWI611710B - Service binding system applied to communication software - Google Patents

Abstract

A service binding system for a communication software, comprising a background server and an application connected to the background server, the background server is configured to connect a plurality of user accounts, and the user account is capable of a client user and a business user, and the application can be used by the client user and the business user, wherein the application has at least one enterprise platform, one client platform, and one The business platform, the client user can bind to any business end user through the application, and can receive the bound business end user and the enterprise end platform connected by the business end user to send The message can be communicated with the business user or the enterprise platform, and the transmitted message will be replied and processed by the bound business user.

Description

Service binding system applied to communication software

The invention relates to a service binding system applied to a communication software, in particular to enabling a client to communicate and communicate with a specific service through a communication software, and the transmitted message is performed by the bound business end user. Reply and processing.

In the era of rapid technological advancement, the application of instant messaging software has received wide attention due to the development of mobile devices and network technologies. In addition, due to the rapid advancement of wireless communication, the instant messaging software has gradually replaced traditional telephone calls and has become an important communication tool between people. Currently, the above instant messaging software often includes many different types of messages, such as video, video streaming, text or graphics, which makes the communication between people more diverse.

Some companies hope to be able to market through this type of communication software. Therefore, some enterprise platforms now use the communication software to send marketing content in a timely manner. If customers have any needs, they can only send messages to the enterprise platform. After receiving the message, the enterprise platform will assign the service to contact the customer privately. Therefore, in this way, the customer often cannot specify the business object that he or she wants to cooperate with, and the private contact with the customer will lead to communication between the customer and the business. It can't be controlled by the enterprise platform. For this problem, it is a problem that this kind of marketing mechanism through communication software is flawed. Therefore, it is urgent to improve.

Therefore, if the client user can bind to any business user through the application and enable the client user to communicate with the business user or the enterprise platform, the message will be transmitted. The reply and processing by the bound business end user will solve the problem that the above-mentioned mechanism for marketing through the communication software is defective, and this should be an optimal solution.

The invention is a service binding applied to a communication software for a client to communicate and communicate with a specific service through a communication software, and the transmitted message is replied and processed by the bound business end user. system.

The service binding system applied to the communication software includes: a background server for connecting a plurality of user accounts, and the user account can be a client user and a business user, and Each user account corresponds to a data storage space; an application is connected to the background server, and the application is available to the client user and the business user, wherein the application The system has at least one enterprise platform, and has several enterprise operation pages built therein, so that the client user can access the enterprise operation page provided by the enterprise platform, wherein the enterprise platform includes at least a service management module for connecting the enterprise end platform with more than one service end user; a customer management module for connecting the enterprise end platform with more than one client user; The binding module is configured to enable any service user connected to the enterprise platform to perform with any client user Binding; a client platform is connected to the client user and used by the client user to log in, and the client platform has several client operation pages built therein, and the client platform The system includes at least one instant messaging module for enabling the client user to transmit instant messaging messages to the business end user and the enterprise platform; a search module for searching more than one business end user Or an enterprise platform, so that the client user can access the enterprise operation page provided by the enterprise platform; and the service platform is connected to the service user and is connected by the service terminal. The user login is used, and the business platform has a plurality of business operation pages built therein, and the business platform includes at least one instant messaging module for enabling the business user to use the client. Transmitting instant messaging messages to each other; a client list module is capable of listing client users who have joined the user of the business to establish a client list; therefore, the client user can bind to any business user through the application, and can receive the bound business end user and the enterprise end connected to the business end user The message sent by the platform can communicate with the user of the business end or the enterprise platform, and the transmitted message will be replied and processed by the bound business end user.

More specifically, the enterprise platform further includes a service evaluation module connected to the service management module and the service binding module, so that the client user can be operated on the enterprise operation page. The business end user to which the evaluation is bound.

More specifically, the enterprise platform further includes a service selection module connected to the service management module and the service binding module, so that the client user can be operated on the enterprise operation page. Select one of the business end users connected to the enterprise platform.

More specifically, the enterprise platform further includes a message transmission module connected to the client management module for transmitting text, graphics, video, voice or a comprehensive message thereof to the client user. On the app.

More specifically, the enterprise platform further includes a receiving message management module connected to the service management module and the service binding module, for using any client with a binding service user. The message transmitted by the end user to the enterprise platform is synchronously transferred to the application of the bound business user.

More specifically, the enterprise platform further includes a message storage module for storing messages transmitted between the server user and the client user.

More specifically, the enterprise platform further includes a service distribution module connected to the client management module and the service management module, so that the enterprise platform can allocate at least one service user. Give at least one client user.

More specifically, after searching for the business end user and joining the business end user, the client platform can enter the enterprise operation page provided by the enterprise end platform to operate, and the enterprise end platform can The business end user is bound to the client user.

More specifically, the instant messaging message of the client platform can be a message with text, graphics, movies, voice or a combination thereof.

More specifically, the service platform further includes a public information publishing module connected to the client list module, configured to be able to publish at least one public information on the service operation page, and make all the joins The client user of the business end user can receive the public information.

More specifically, the service platform further includes a receiving message management module connected to the instant messaging module and the client list module for transmitting the client user on any client list. The message is synchronously transferred to the enterprise platform to which the service user is connected.

More specifically, the instant messaging message of the business platform can be a message with text, graphics, movies, voice or a combination thereof.

Other details, features, and advantages of the present invention will be apparent from the following description of the preferred embodiments.

Please refer to FIG. 1A to FIG. 1E , which are schematic diagrams showing the overall architecture of the service binding system applied to the communication software, the architecture diagram, the architecture diagram of the enterprise platform, the architecture diagram of the client platform, and the architecture diagram of the service platform. As shown in the figure, the service binding system applied to the communication software includes a background server 1 and an application program 1, wherein the background server 1 is used for connecting a plurality of user accounts, and the user account system can be a client user and a business user, and each user account corresponds to a data storage space;

The application 1 is connected to the background server 1 and the application 1 is available to the client user and the service user. Therefore, the application 1 must be able to be based on different user accounts. Installed on different electronic devices, if the user account is a client user or a business user, the electronic device of the installed application 1 can be a smart phone, a tablet computer, a notebook computer, a general computer, and the like. The electronic device set by the enterprise platform of the application 1 can be a server device, a notebook computer or a general computer, but can also be a smart phone or a tablet computer.

The application 1 has at least one enterprise platform 11, a client platform 12, and a service platform 13, wherein the enterprise platform 11 has a plurality of enterprise operation pages 110 built therein for the client to use. The user can enter the enterprise operation page 110 provided by the enterprise platform 11 to operate;

The enterprise platform 11 includes a service management module 111, a client management module 112, a service binding module 113, a service evaluation module 114, a service selection module 115, and a receiving message management module. 116. A message transmission module 117, a message storage module 118, and a service distribution module 119, wherein the service management module 111 is configured to connect the enterprise platform 11 with more than one service user. The client management module 112 is configured to connect the enterprise platform 11 with one or more client users, and the service binding module 113 is configured to connect any one of the service terminals to the enterprise platform 11 The user can bind to any client user;

The service evaluation module 114 is configured to enable the client user to perform evaluation on the enterprise operation page 110, and the service selection module 115 is configured to enable the client user. Any one of the business end users connected to the enterprise end platform can be selected on the enterprise operation page 110, and the message transmission module 116 can be used to transmit a message with text, a pattern, a film, a voice, or a combination thereof. In the application to the client user, the message transmission module 117 is configured to synchronously transmit the message transmitted by any client user with the binding service user to the bound service terminal. User's application 1;

The message storage module 118 is connected to the received message management module 116 and the message transfer module 117. The message storage module 118 is configured to store the transfer between the service end user and the client user. Message, so it is possible to monitor the communication between the business end user and the client user;

The service distribution module 119 is connected to the client management module and the service management module, so that the enterprise platform 11 can allocate at least one service user to at least one client user. Therefore, the enterprise platform 11 can allocate any one of the service users to the client user when one of the client users needs to replace the service.

The client platform 12 is connected to the client user and is used by the client user to log in, and the client platform 12 has a plurality of client operation pages 120 built therein, wherein the client platform is The instant messaging module 121 and the search module 122 are configured to enable the client user to transmit an instant messaging message to the service user and the enterprise platform (the instant The communication message can be a text, a pattern, a video, a voice or a comprehensive message thereof, and the search module 122 is used to search more than one business end user or an enterprise platform to enable the client user. The enterprise operation page 110 provided by the enterprise platform 11 can be accessed for operation;

After the client platform 12 searches for the service user and joins the service user, the client platform 12 can enter the enterprise operation page 110 provided by the enterprise platform 11 to operate, and the enterprise platform 11 can The business end user is bound to the client user.

The service platform 13 is connected to the service user and is used by the service user to log in. The service platform 13 has a plurality of service operation pages 130 built therein, wherein the service platform 13 The system includes at least one instant messaging module 131, a client list module 132, a public information publishing module 133, and a receiving message management module 134. The instant messaging module 131 is configured to enable the service user to Transmitting an instant messaging message to the client user, and the instant messaging message can be a message having text, graphics, video, voice or a combination thereof;

The client list module 132 is capable of listing a client user who has joined the user of the service to form a client list; and the public information release module 133 is configured to be capable of publishing at least one public information. The service side operates on the page 130, and enables all client users who have joined the user of the service to receive the public information, and the received message management module 134 is used to connect the clients on the customer list. The message transmitted by the end user is synchronously transmitted to the enterprise platform connected to the user of the service terminal.

When the client user (Wang XX) wants to bind to any of the service users (Chen XX), the application 1 must be installed on the client electronic device 4, and the service terminal electronic device 3 The application 1 is also installed. As shown in FIG. 2A, the business terminal electronic device 3 can display the QR code of the user of the service terminal, and scan by the client electronic device 4, as shown in FIG. 2B. The client platform that the user of the business end belongs to, and the client user must click to join to connect with the business user and the enterprise platform, and when the client user clicks After joining, the service binding process is completed, so as shown in FIG. 2C, the client list on the service electronic device 3 displays the newly added client user.

Since the enterprise operation page 110 can release new marketing information and shopping information, and any client user who has joined the enterprise platform can receive new marketing information and shopping information, when the client user (wang XX) When there are any shopping needs or shopping questions, as shown in Figure 3A, the information can be transmitted to the enterprise platform, and the transmitted message can be simultaneously transmitted to the business user (Chen XX) as shown in Figure 3B. Therefore, the business end user (Chen XX) can synchronously reply the message. As shown in FIG. 3C, the enterprise platform and the client user (Wang XX) will receive the message synchronously; otherwise, if the service is The end user (Chen XX) directly communicates with the client user (Wang XX) in text or voice, and the communication message is also transmitted back to the enterprise platform for storage, so that the customer and the business can be avoided. The agreement reached, and the situation that the enterprise can not control.

When the client user (Wang XX) wants to change the service, he can scan the QR code provided by another business user (Zhang XX), as shown in Figure 4, and then with the client user (Wang XX) Confirm whether to replace the business, if it is determined, the bound business will be replaced;

In addition to the above-mentioned replacement service, as shown in FIG. 5A to FIG. 5B, it is more preferable to select the binding service before the enterprise operation page 110, and then click to view the service list, as shown in FIG. 5C. The business end user owned by the enterprise platform will be displayed, and the client user (Wang XX) can click on the details of the desired business end user (Zhang XX), as shown in Figure 5D. You will see the business information (name, rating, contact information, personal message, business review, etc.) of the business user (Zhang XX), and when confirmed, the client user (Wang XX) can press By binding the service, you can re-enter the screen as shown in Figure 4 to replace the bound service.

The enterprise operation page 110 is more capable of performing service evaluation, wherein any message of the business evaluation is synchronously displayed on the business information of the user of the business end, so that the service quality of the service can be effectively returned. In addition, the enterprise platform can provide permission for any client user to bind two or more business users, and two or more business users can simultaneously serve. A client user.

The service binding system applied to the communication software provided by the present invention has the following advantages when compared with other conventional technologies: (1) The present invention enables a client to communicate with a specific service through a communication software and communicate with a message. The transmitted message will be replied and processed by the bound business end user. (2) The present invention enables a client user to bind to any business user through an application, and allows the client user to communicate with the business user or the enterprise platform, and the client uses the client. The message transmitted between the user and the business end user will be transmitted back to the enterprise platform to avoid the agreement reached between the customer and the business, and the enterprise cannot control it.

The present invention has been disclosed in the above embodiments, and is not intended to limit the present invention. Any of those skilled in the art can understand the foregoing technical features and embodiments of the present invention without departing from the invention. In the spirit and scope, the scope of patent protection of the present invention is subject to the requirements defined in the present specification.

1‧‧‧Application

11‧‧‧Enterprise platform

110‧‧‧Enterprise side operation page

111‧‧‧Business Management Module

112‧‧‧Customer Management Module

113‧‧‧Business Binding Module

114‧‧‧Business Evaluation Module

115‧‧‧Business Selection Module

116‧‧‧ Receiving Message Management Module

117‧‧‧Message transmission module

118‧‧‧Message Storage Module

119‧‧‧Business Distribution Module

12‧‧‧Client Platform

120‧‧‧Client Operation Page

121‧‧‧IM module

122‧‧‧Search Module

13‧‧‧Business platform

130‧‧‧Business Operations Page

131‧‧‧IM module

132‧‧‧Customer List Module

133‧‧‧ Public Information Release Module

134‧‧‧ Receiving Message Management Module

2‧‧‧Background server

3‧‧‧Business electronic devices

4‧‧‧Client electronic device

[FIG. 1A] FIG. 1 is a schematic diagram showing the overall architecture of a service binding system to which the present invention is applied to a communication software. [Fig. 1B] is a schematic diagram showing the architecture of an application of the service binding system of the present invention applied to a communication software. [FIG. 1C] FIG. 1C is a schematic diagram showing the architecture of an enterprise end platform of a service binding system applied to a communication software. [FIG. 1D] FIG. 1 is a schematic diagram showing the architecture of a client platform applied to a service binding system of a communication software. [FIG. 1E] FIG. 1 is a schematic structural diagram of a service end platform of a service binding system to which the present invention is applied to a communication software. [Fig. 2A] is a schematic diagram of the implementation of the service binding of the service binding system applied to the communication software of the present invention. [Fig. 2B] is a schematic diagram of the implementation of the service binding of the service binding system applied to the communication software of the present invention. [Fig. 2C] is a schematic diagram of the implementation of the service binding of the service binding system applied to the communication software of the present invention. [Fig. 3A] is a schematic diagram of the implementation of the communication binding system of the communication software applied to the enterprise platform. [Fig. 3B] is a schematic diagram of the implementation of the communication binding system of the communication software applied to the enterprise platform. [FIG. 3C] FIG. 3 is a schematic diagram showing the implementation of communication between the service binding system of the communication software and the enterprise platform. [Fig. 4] is a schematic diagram of the implementation of the replacement service binding of the service binding system applied to the communication software of the present invention. [Fig. 5A] is a schematic diagram of the implementation of the service selection of the service binding system applied to the communication software of the present invention. [Fig. 5B] is a schematic diagram of the implementation of the service selection of the service binding system applied to the communication software of the present invention. [Fig. 5C] is a schematic diagram of the implementation of the service selection of the service binding system applied to the communication software of the present invention. [Fig. 5D] is a schematic diagram of the implementation of the service selection of the service binding system applied to the communication software of the present invention.

1‧‧‧Application

2‧‧‧Background server

Claims (11)

A service binding system for a communication software, comprising: a background server for connecting a plurality of user accounts, wherein the user account is a client user and a business user, and each A user account corresponds to a data storage space; an application program is connected to the background server, and the application system can be used by the client user and the business end user, wherein the application system is At least: an enterprise-side platform, which has a plurality of enterprise-side operation pages, so that the client user can access the enterprise-side operation page provided by the enterprise-side platform, wherein the enterprise-side platform includes at least a business management module for connecting the enterprise end platform with more than one business end user; a customer management module for connecting the enterprise end platform with more than one client user; The service binding module is configured to enable any business user connected to the enterprise platform to enter with any client user. a binding message management module connected to the service management module and the service binding module, configured to transmit any client user having a binding service user to the enterprise end The information of the platform is synchronously transferred to the application of the bound business user; a client platform is connected to the client user and is used by the client user to log in, and the client The end platform has several client operation pages built in, and the client platform includes at least: An instant messaging module for enabling the client user to transmit instant messaging messages to the business end user and the enterprise platform; a search module for searching more than one business end user or enterprise The end platform is configured to enable the client user to access the enterprise operation page provided by the enterprise platform; and the service platform is connected to the service user and is logged in by the service user The service platform has a plurality of service operation pages built therein, and the service platform includes at least: an instant messaging module for enabling the service user to perform with the client user. Transmitting an instant messaging message to each other; a client list module is capable of listing a client user who has joined the user of the business to create a list of clients; therefore, the client user can access the application Bind with any business end user and can receive the bound business end user and the enterprise end platform connected to the business end user Send messages, and be able to communicate the message to the end user or the business end of the enterprise platform, and messages are transmitted with the reply will be handled by the business end of the bound user. The service binding system for the communication software, as described in claim 1, wherein the enterprise platform further includes a service evaluation module connected to the service management module and the service binding module, to enable the The client user can evaluate the bound business user on the enterprise operation page. The service binding system for the communication software, as described in claim 1, wherein the enterprise platform further includes a service selection module connected to the service management module and the service binding module, to enable the The client user can select the enterprise platform to be connected on the enterprise operation page. Any business end user. The service binding system for the communication software, as described in claim 1, wherein the enterprise platform further includes a message transmission module connected to the client management module, configured to be capable of transmitting text, graphics, and video. Voice or its integrated message to the client user's application. The service binding system for the communication software described in claim 1, wherein the enterprise platform further includes a message storage module, wherein the message storage module is configured to store the service user and the client user. Messages that are transmitted between each other. The service binding system for the communication software, as described in claim 1, wherein the enterprise platform further includes a service distribution module connected to the customer management module and the service management module, to enable the enterprise The end platform is capable of assigning at least one business end user to at least one client user. The service binding system of the communication software, as described in claim 1, wherein the client platform can enter the enterprise end provided by the enterprise platform after searching for the service user and joining the service user. The operation page operates, and the enterprise platform can bind the business end user to the client user. The service binding system applied to the communication software according to claim 1, wherein the instant messaging message of the client platform can be a message having a text, a pattern, a movie, a voice, or a combination thereof. The service binding system of the communication software, as described in claim 1, wherein the service platform further includes a public information release module connected to the client list module, configured to be capable of publishing at least one public information. The business side operates on the page and enables all client users who have joined the business of the business to receive the public information. The service binding system applied to the communication software as described in claim 1, wherein the service The end platform further includes a receiving message management module connected to the instant messaging module and the customer list module, for transmitting the message transmitted by the client user on any customer list to the bit synchronously. The enterprise platform connected to the business user. The service binding system applied to the communication software according to claim 1, wherein the instant messaging information of the business platform is capable of having text, a pattern, a movie, a voice, or a comprehensive message thereof.